Liventus

What evidence can you share that demonstrates the impact of the engagement? 

We conducted about 2,000 leases and manage millions, and all of that goes through our platform. The whole process is so simple now. The automation has seriously improved the process. It used to take our accounting team 4–5 days to close a commission, and now it’s an automated process. It is one of our core competitive advantages because we can bring in new talent and they can adapt to the system quickly.

We’re rather dependent on them because they have such a robust understanding of our CRM platform. It would be hard to replicate that partnership elsewhere.

How did Liventus perform from a project management standpoint?

We have a project manager here, and he has daily standups with the Liventus team daily. We’re talking to them all the time. So if there was an issue, our project manager would interface with the development team. I can also call them if I need help. I have all of their phone numbers.

What did you find most impressive about them?

At this stage in the game, they’re so knowledgeable about our organization. I can throw business requirements at them and they come up with solutions that suit our company well.

Are there any areas they could improve?

It is expensive, but like anything else, there’s a cost-benefit for working with them. Do I make more as a result of this partnership? The answer is clearly yes. Of course, they’re not perfect. Sometimes I wish things would go faster.  But if you compared our competition’s platform to ours, theirs would pale in comparison.

Do you have any advice for potential customers?

When you’re working with Liventus, or any technology firm, it’s a two-way street. We put a tremendous amount of time and effort into these projects as well.

What evidence can you share that demonstrates the impact of the engagement? 

The lottery process is 95% automated based on our work with Liventus over the last five years. It’s hard to express the success of the lottery. We’ve had as many as 65,000 people enter the lottery in one day.

We also created an algorithm that picks the winners and notifies everyone within a minute of the lottery closing. Many other digital lotteries don’t notify people who enter them that quickly. We need to move quickly because the shows start within two hours of the lotteries.

We started selling our own tickets about two years ago. All of a sudden, COVID-19 hit and shut down our industry. We had no tickets to sell because there were no shows. And yet, our website continued to thrive in organic search results. Over the last 3–4 months, we more than doubled our organic results from a year ago even though the industry’s on pause. That’s a testament to how our website was built and the relevancy of our content.

How did Liventus perform from a project management standpoint?

They have met every challenge that I’ve thrown their way. Not every single day is perfect, which is an unrealistic expectation. However, we work through challenges. Their team pays attention, gives solutions, and strives for perfection. When they make mistakes, they find solutions.  

I still work with the same team that I was working with five years ago. That’s important because they have the mental history of our unique system.

What did you find most impressive about them?

Their team’s always available when we need them. I can’t remember a time when I reached out to Liventus and didn’t receive a response almost immediately. They deliver for us and meet the needs of our business.

Their team’s also quicker than most other developers I’ve engaged. When you receive a product from a developer, sometimes it will be only 30% of what it should be. Liventus’s first version of a product’s 75%–80% where it should be. I can attribute that success to their process, our team’s organization, and the communication between us.

Are there any areas they could improve?

No, I honestly can’t think of areas for improvement. We addressed our challenges.

Do you have any advice for potential customers?

Do your homework. If you come to the table prepared and clearly explain what you need from them, they’ll deliver.

What evidence can you share that demonstrates the impact of the engagement?

For a sense of their level of performance, we can point to the management of the new programs that we implement. For example, in a huge client that we brought on recently, there were a lot of changes that we had to make and maybe one or two issues that came up at all in that process, which really speaks to the level of attention to detail and commitment to the work that they have.

How did Liventus perform from a project management standpoint?

They’ve really become integrated within our own team, so in terms of project management, we’ve really been pleased with how they’ve communicated in our own internal operations. There haven’t been any issues when it comes to maintaining the speed of development, hitting all of our milestones, or ensuring that everyone is on the same page throughout all of the work.

What did you find most impressive about them?

Our biggest reason for selecting them in the first place was the ability that they demonstrated to really listen to what we were saying and then deliver that we needed rather than taking existing code and trying to force it into the functions that we wanted it for. They are focused on our core business needs, and for that reason, we are very happy with all the results they’ve achieved.

Are there any areas they could improve?

I think the only main thing we could improve is to have an assigned account manager besides the developers working with us so that if we did have any issues, we could maybe address it from a more holistic perspective rather than with the individual developers. That’s something we’ve talked about with them, so we wouldn’t really call it an issue for us.

Do you have any advice for potential customers?

Work really closely with them regarding timelines and let them lead you through the work because they are excellent at mapping things out ahead of time. We found our best success came when we were visiting them once a month to spend time reviewing and planning each step together.