What evidence can you share that demonstrates the impact of the engagement?
The lottery process is 95% automated based on our work with Liventus over the last five years. It’s hard to express the success of the lottery. We’ve had as many as 65,000 people enter the lottery in one day.
We also created an algorithm that picks the winners and notifies everyone within a minute of the lottery closing. Many other digital lotteries don’t notify people who enter them that quickly. We need to move quickly because the shows start within two hours of the lotteries.
We started selling our own tickets about two years ago. All of a sudden, COVID-19 hit and shut down our industry. We had no tickets to sell because there were no shows. And yet, our website continued to thrive in organic search results. Over the last 3–4 months, we more than doubled our organic results from a year ago even though the industry’s on pause. That’s a testament to how our website was built and the relevancy of our content.
How did Liventus perform from a project management standpoint?
They have met every challenge that I’ve thrown their way. Not every single day is perfect, which is an unrealistic expectation. However, we work through challenges. Their team pays attention, gives solutions, and strives for perfection. When they make mistakes, they find solutions.
I still work with the same team that I was working with five years ago. That’s important because they have the mental history of our unique system.
What did you find most impressive about them?
Their team’s always available when we need them. I can’t remember a time when I reached out to Liventus and didn’t receive a response almost immediately. They deliver for us and meet the needs of our business.
Their team’s also quicker than most other developers I’ve engaged. When you receive a product from a developer, sometimes it will be only 30% of what it should be. Liventus’s first version of a product’s 75%–80% where it should be. I can attribute that success to their process, our team’s organization, and the communication between us.
Are there any areas they could improve?
No, I honestly can’t think of areas for improvement. We addressed our challenges.
Do you have any advice for potential customers?
Do your homework. If you come to the table prepared and clearly explain what you need from them, they’ll deliver.