The Productive Digital
Link Development is a global technology solutions provider leading the digitalization of the private and public sectors. We drive the business transformation of our customers by delivering integrated, inventive and digitally productive experiences that blend cloud, analytics, mobility, smart services, Dynamics 365 - CRM/ERP, infrastructure, IOT, augmented reality and others.
To help our customer take the digital leap, we provide digital strategy and roadmaps; build immersive, exciting customer experiences; create business transformation platforms and deliver sustainable business optimization solutions.
Along the customer’s business journey; we consult, develop, customize, implement, integrate, R&D, host and support onshore/offshore, high-quality solutions that induce a young, new productive spirit for customers and their stakeholders.
We grow thanks to our leadership and teams of crafty minds who envision business, navigate the digital world and create an open link to the digital of today and tomorrow. We progress with the ability of every certified expert to uptake challenging missions, think as one unit, and deliver straightforward solutions that inspire.
We are also spearheading regional competition as a multi-award winner with our +20 years of expertize, +500 professionals and thousands of successful engagements across different industries with focus on Governments, Telecom, Healthcare, Finance, Real-State and Education.
We are partners with leading software solutions providers around the globe to provide our customers with an even more comprehensive portfolio of offerings. Our exciting partners list include: Microsoft, K2, AvePoint, esri, Nintex, verba, Aquia, Sitecore, Unite4, IdeaScale, RealDolmen, ODC, Sonus, proMX, Veeam and Dell.
headquarters
other locations
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Prince Mohammed Bin Abdulaziz Street, Localizer Mall, Office 37Riyadh 12222Saudi Arabia
IT Services for Logistics & Supply Chain Brand
the project
"They were remarkably different from their competitors."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the commercial and customer experience director at FLOW Progressive Logistic, a logistics and supply chain brand.
What challenge were you trying to address with Link Development?
We needed help with software development.
What was the scope of their involvement?
Link Development mostly did software implementation, including its customization and integration. We worked on three projects, including fully developing our CRM solutions in Ukraine and Saudi Arabia.
What is the team composition?
We worked directly with the account manager, but about 40 team members were involved, including project managers and technicians.
How did you come to work with Link Development?
How much have you invested with them?
We spent $3 million with them on this project.
What is the status of this engagement?
We worked together from August 2018–January 2021.
What evidence can you share that demonstrates the impact of the engagement?
This was the most inspiring and successful project we’ve done; they showed a huge understanding of the business and our requirements. Overall, we received a positive ROI and a very successful KPI. We're planning to start another project with them.
How did Link Development perform from a project management standpoint?
The project manager was good; they facilitated the communication between my team of 10–12 people and the 40 staff members on their side. In terms of tools, we used Trello.
What did you find most impressive about them?
They were remarkably different from their competitors, and the business development team was very experienced in their domain.
Are there any areas they could improve?
There could be less complexity of automation — it would've been nice if it was simpler.
Do you have any advice for potential customers?
My overall recommendation is to meet and work with them to implement the solution you need successfully.
Focus
Portfolio
Ikea KSA, Mercedez Benz
ServeBig
ServeBig is a suite of applications that digitalizes service operations including:
Inspection:
A One-stop solution to facilitate the entire inspection management process for any industry.
Captures quality standards compliance, safety or regulations requirements, instilling full transparency across the organization.
Appointments:
Automate your entire appointment scheduling Process.
Manage your resources effectively
Enhance the customers experience using a smart queue management system
Automation:
Reinvent the business Processes via an intelligent framework
Accelerate the services automation delivery time
Achieve utmost operation efficiency
Project360
Project360 is an efficient portfolio and project management platform that radically transforms the way organizations plan, execute and monitor their portfolio of initiatives, portfolios, programs and projects; no matter how complex they are.
Project360 delivers PMOs (project management officers) intuitive, centralized experiences to digitally streamline, manage and control projects and portfolios while integrating with other internal or external technology solutions.
Working both on prem and on cloud, and accessible form desktop, web and mobile devices, Project360 is a bilingual (English/Arabic) product that fits the needs of PMOs in public and private organizations.
Why Project360?
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Resource Management
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Task & Timesheet
Management
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Demand Management
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Schedule Management
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Issue & Risk Management
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ProgramManagement
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Portfolio Analytics & Selection
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Portfolio Optimization
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Portfolio & Proposal
Evaluation
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PMO Portal
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Intelligent Reports &
Dashboards
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Workflows
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Mobile PMO
Strategy360
Strategy 360 is an intuitive strategy management platform that simplifies the process of strategy design, execution and control. It enables SMO (Strategy Management Office and VRO (Vision Realization Office) leaders to navigate an integrated digital experience that crafts sustainable performance excellence in accordance with the global frameworks: EFQM*, BSC* or Hybrid.
Strategy 360 helps leaders to digitalize the process, manage its KPIs and monitor the progress in one integrated scenario that leverages the capabilities of cloud, analytics, mobility, security and collaboration, and available on prem as well. Built on Microsoft technologies, Strategy 360 is a web-based, easy-to-use, efficient and bilingual (English/Arabic) platform that seamlessly integrates with other EPM/PPM solutions.
Why Strategy360?
- Automate core strategy functions
- KPIs&ProjectsManagement
- TaskManagement
- Reports&Dashboards
- Integrations
- Mobility
- Built-inStrategyFrameworks
- EFQM(European Foundation for Quality Management)
- BSC (Balance Scorecard)
- Hybrid & Custom
CountBig Census
How do you accurately count a population above 100,000,000 people spread over more than 1,000,000 square kilometres?
CountBig is our answer to digitalizing census in Egypt that digitalizes the end-to-end census process, enables the collection, validation, management and analysis of highest quality data and plots data over rich analytical, interactive dashboards using GIS technology; in real-time.
IT Services for Logistics & Supply Chain Brand
A digital pioneer, IKEA KSA sought to digitally transform its entire operations in its ambition to provide a new level of omni-channel customer experience to its B2B, B2C and Ikea community customers. Link Development designed an integrated solution and delivered the “Customer Hub”. Unlocking the power of Microsoft technologies and Link Developments customization capacities, IKEA KSA’s customerfacing business journeys were digitalized creating positive outcomes such as customer excellence, improved sales, stronger customer loyalty and lower operating costs; in addition to setting digital leadership across Inter IKEA.
ISDB - Cloud Consulting & SI Services for NGOs.
Due to the nature of the current project, the peak season only comprises two months of the whole year. During those two months, 20,000–100,000 people access our website; during the rest of the year, maybe 10 people view it per month. Therefore, the major challenge was to build a flexible hosting system that could expand during the peak season and downsize or downgrade during the off-season. They have an internal IT team, but they found it most cost-effective to outsource those services.
The website was built on SharePoint, and it has several APIs, web services, and integrations, including SharePoint. The architecture is almost 70% supported on cloud servers.
It also has e-commerce capabilities. When clients buy products, the site has a back end to cover the manufacturing and delivery of products. It also has an integration with affiliates and resellers — resellers who are big names here in Saudi Arabia. The downtime has been zero since the beginning of the project, and it's been almost four years now. The system also contains 2–3 mobile apps and a payment gateway.
We are now responsible for the infrastructure, maintenance, and support of the system.
Empowering ALEXBANK to grow SMEs Digital Economy
ALEXBANK, the leading private sector bank, decided to launch a major SME enablement initiative called SMB “Business Passport”; aiming to digitally modernize the SMB business journey. Link Development, the regional digital enabler of SMEs, delivered the bank’s digital marketplace on Azure; providing anytime access to SMBs to a variety of value added services, website builder, information, toolkits, training materials and others. Empowering SMBs business readiness and sustaining their journey of growth flags ALEXBANK as Egypt's trusted “go-to” business and technology advisor in the banking sector and positions it as a powerful contributor in building the digital economy
Link Development creates Modon`s core Dynamics 365
Amidst a thriving economy in the Kingdom of Saudi Arabia, the Saudi Authority for Industrial Cities and Technology Zones -Modon is responsible for providing all services and products needed to grow investments in industrial cities across the nation. With Link Development, they replaced a technology provider, multiple legacy solutions and core Oracle systems, to move into an entire new central system with +40 reengineered e-services and processes and +40 integrations with KSA’s government systems using a customized, central Dynamics 365 solution for Sales Management, Field Services, tailored billing, and more.
Link Development empowers ALEXBANK to grow SMEs
ALEXBANK, the leading private sector bank, decided to launch a major SME enablement initiative called SMB “Business Passport”; aiming to digitally modernize SMB business journey. Link Development, the regional digital enabler of SMEs, delivered the bank’s digital marketplace on Azure; providing anytime access to SMBs to a variety of value added services, website builder, information, toolkits, training materials and others. Empowering SMBs business readiness and sustaining their journey of growth flags ALEXBANK as Egypt's trusted “go-to” business and technology advisor in the banking sector and positions it as a powerful contributor in building the digital economy.
Ministry of Justice’s (MOJ), Economic Courts
Improving the lives of people is at the heart of Egypt's 2030 strategy. Attracting local and foreign investments is a critical step in the way. Tasked to do both, and driven by “Digital Egypt” vision, Egypt’s Ministry of Justice’s (MOJ), Economic Courts (EC), has opted for a full digitalization leap. In cooperation with MCIT (Ministry of Communications and Information Technology) and Microsoft, Link Development has fully transformed their judiciary processes and services by building a robust Dynamics 365 based digital platform that provides access to trusted, accelerated justice for all.
Banque Misr Live Chat $ Arabic Chatbot Services
The state-owned bank looked to revolutionize its online customer services by providing its +10 million customers connected live chat and chatbot experiences. Link Development helped the bank to launch an integrated, secure, real-time chat platform on Azure.
The platform provides +10 million customers uninterrupted conversational journeys between live human customer service agents and an intelligent chatbot right from bank’s web, mobile and WhatsApp channels; making the bank the first & fastest in Egypt to provide such innovative services with soaring levels of customer engagement.
GAFI’s new investment platform
Link Development collaborated with GAFI to provide the investment platform. GAFI’s new investment platform eases the way for global investors looking to harness opportunities presented by Egypt's fast-growing domestic economy and the nation's robust competitive advantages as an export hub for Europe, the Arab world and Africa.
The platform helps potential investors to obtain the required and necessary national and local approvals to facilitate a fast start-up in the Egyptian market. The platform integrates with 47 ministries and government agencies authorized to provide all necessary licenses and approvals required for the establishment of businesses.
Masaar, the first-of-it-kind, e-services platform
DHCR, the leading regulatory arm was tasked with opening the doors to all healthcare players and business partners to easily live, work, invest and heal in Dubai; all within a framework of innovative services, strict regulations and highest-quality standards. Envisioning a new platform to digitize the flow and harmony of nearly 200 services, the meticulous body entrusted Link Development with the challenge. In few months, Masaar, the first-of-it-kind, e-services platform in the UAE was launched strengthening Dubai’s ranking in ease of doing business, attracting medical tourism and prompting a culture of customer happiness. A year later, DHCR landed Dubai Government Excellence Award for 95.4% Customer Happiness rate.
mobinil Unified Portal
Link Development is always seeking unique and customized solutions to the specific needs of each customer, in the case of Orange, the ultimate solution was a combination of several solutions. the unified portal was the frontline for the solutions.it is incorporated the content portal , the E-care and the E-shop. while in the backend there had to be an integration between the billing, prvisioning and CRM to make the portal's job possible. the solution was targeting their goals,which were decreasing the costs on one hand, and encouraging their current users to use more services. Link Development also provided Orange with an Intranet based on SharePoint2007, in addition Link Development used its international experience to offer Orange something more, namely Shop cross channel is an applciation offered to Orange's sales persons at its shops in order to serve the increasing amount of customers who search for products online but go to shops to buy them.
New portal & Mobile site platform for Egypt Air
Link Development designed and developed New portal & Mobile site platform for Egypt Air used to serve customers, both consumers and businesses through providing services and content online. through the site,all news and promotions from Egypt AIr are made availabe to public in addition to content and a lot of online services . through the portal and mobile site Egypt Air is abel to deliver a number of valualbe online services to its customers. Online ticket reservation online for all Egypt Air trips, both inbound and outbound. other services such as baggage claim, flight status and flight schedule are other online services from Egypt Air.
Universities Management Framework
Link Developemnt Universities Management Framework offers universities and educational institutions the ability to manage their knowledge assets, automate all their services. the aim is to deliver to the right audience at right time,the optimum collaboration, knowledge-sharing and innovation virtual environment.
Madrasti - Microsoft Azure and Teams
Waking up to a world with COVID is the new norm for children around the globe. Many of these children lost, and are still losing, months of learning as a consequence of school closure. Thanks to good risk management and swift action by the Saudi Ministry of Education and its technology partners, Tatweer Education Holding, Microsoft KSA, and Link Development, over 6.5 million children in KSA have been able to access education using the communication power of Microsoft Teams over Madrasti eLearning platform.
The Central Bank of Egypt Migrate to Azure
The Central Bank of Egypt (CBE) is the highest financial and banking regulatory authority nation-wide. As part of its continuous motion towards digital transformation, the CBE has put the light on its online portal, one of the most critical information hubs in the country. To improve and boost reliability, scalability and performance, the CBE entrusted Link Development with upgrading and moving its infrastructure and technology from on-prem to SharePoint 2016 IaaS on Azure. The shift & lift was a success that reinforced CBE’s digital infrastructure, network performance and security without risking content integrity, user privacy or causing any downtime.
Mercedes-Benz migration to Azure
Mercedes-Benz, the global vehicle manufacturer and seller, is known for the outstanding contributions in IT field. With its recent announcement of a new generation of application-based products and services that will seamlessly reshape customer experience, the company needed to reexamine its digital touchpoints and internal systems. After deep monitoring and analysis of IT infrastructure and running operations, the giant entrusted Link Development to lead the journey from refreshing its portal, to moving on-prem solutions to Azure to enjoy the benefits of performance, scalability, flexibility and cost-effectiveness.
Ministry of Labor Citizen Account Program
The Saudi Ministry of Labor and Social Development designed a new initiative called the Citizen Account Program to capture constituents information in KSA for consolidation and processing. In accordance with a matrix of factors, their eligibility for water and energy subsidy and the monetary value of subsidy will be determined. The ministry commissioned Link Development to architect a customized and integrated platform for MLSD Beneficiary & Subsidy Management based on CRM and BIZTALK. In the span of two months, 12 million Saudi citizens were profiled, managed, processed by the solution, paving the way for establishing social justice before proceeding with radical economic changes.
Ministry of Environment and Water E-Services
MOEW has identified the need in building a system to automate all the current provided services. This system main objective is to provide an end to end eservices online for ministry customers to be able to do the desired transaction without the need to go physically to the front disk of the ministry, Another important key success factor is to transform all the paper work based processes into digital automated ones that will enable storing and retrieving information in a more efficient manner. Coming from the above understanding of MOEW requirements, Link Development proposal is to build an effective and well-engineered platform that will enable MOEW to facilitate online requesting for ministry clients, increase internal employees’ efficiency, increase visibility on business related activities, increase reachability to target audience, enhance internal workflow and communications and also will tremendously participate in cutting cost and saving time.
CAPMAS CountBig - Census Platform
CAPMAS needed to automate the endto-end process of census in Egypt before it commences a nation-wide enumeration run where 44000 agents will count Egypt’s population in the duration of six months. CAPMAS chose Link Development’s platform CountBig to empower agents with a sustainable, mobile solution for data collection, agent routing and monitoring as well as rich data analysis and reporting on KPIs using executive dashboards and color-coded pointers on Esri maps.
Link Development team delivered a powerful; integrated digital platform that allowed collecting big amounts of census data, in real-time, for interactive analysis over rich analytical dashboards using GIS technology. CAPMAS Operations Room was able to monitor all field work and review achieved results in real-time to take corrective actions; if needed
Reviews
the project
Custom Software Dev for Healthcare Services Organization
“Link Development is very flexible, and they have great software development skills.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the digital transformation director at Saudi Commission for Health Specialties, a healthcare services organization.
What challenge were you trying to address with Link Development?
We needed help with custom software development.
What was the scope of their involvement?
Link Development has provided us with custom software development services. Initially, they helped us with a software quality check project. The next year, we signed a contract with them for the development of two different software solutions we needed. Last year, they helped us develop three more solutions, and now, they continuously support our operations team. As for the technology stack, we’ve used Microsoft Dynamics CRM for backend development and HTML, CSS, and JavaScript for frontend development.
What is the team composition?
We work with seven people from Link Development who are working physically in our building alongside our operations team.
How did you come to work with Link Development?
After we found them, we were happy with the audit that they provided, so we decided to hire them.
How much have you invested with them?
We’ve spent between $2.5 million—$3 million.
What is the status of this engagement?
Our first project started in June 2018, the second one started at the end of 2019, and the third one took place in 2021. Our engagement is still ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Link Development’s work quality is very good. Although they’re great at understanding our requirements, it takes them a bit longer than desired. Still, they’re very fast during the development phases.
How did Link Development perform from a project management standpoint?
Link Development is very responsive to our calls. Sometimes, we have calls with them at around 9 p.m. or 10 p.m.
What did you find most impressive about them?
Link Development is very flexible, and they have great software development skills. Overall, it has been a good relationship.
Are there any areas they could improve?
It would be great if Link Development were faster at gathering requirements. However, I know that they prefer quality over speed.
Do you have any advice for potential customers?
Work closely with them, take their advice, and be honest and transparent with them.
the project
CMS & Platform Development for Government Org
"Link Development is willing to go beyond our initial agreement to satisfy our objective and help us."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m a director at a government organization. We provide non-financial support for Small and Medium-Sized Enterprises (SMEs). Our organization also supports entrepreneurs and organizations wanting to start a business. I’m responsible for digital solutions and platforms for SMEs.
Although we don’t provide direct financial support, we aim to provide coaching, guidance, and other material support to help clients establish and run their businesses. We also have another area designed for organizations most likely to become uniform in the next 20 years.
What challenge were you trying to address with Link Development?
Since we're a government organization, we don't have the flexibility to have unlimited hiring for a technical team. We have our own solutions and systems up and running, and we want to make continuous enhancements, add new features, and do other things. Therefore, we've hired Link Development to develop and enhance our platform.
What was the scope of their involvement?
Link Development helps us on a technical level. They work on our platform, a mobile application available for Android and iOS, a web-based application, and a technology-driven product. They've helped us develop our funding platform and have helped build our main website, in addition to multiple other projects.
The main website uses a CMS; the team did the full customization and design from scratch. We have other platforms where the team has used other content management systems such as Drupal, and we also have some platforms built from scratch based on the .NET framework.
We have rolled out many services and features throughout the past four years with Link Development. For example, we introduced a new mandate within our organization that required building a fintech capability on the funding website. Link Development worked with us on collecting the requirements and designing the sign-up journey and the application journey for SMEs to apply via the website. They've developed all the features and integration layers with the fintech platforms and rolled them out.
Additionally, the team has helped us with SEO and metadata to ensure we appear on search engines. Overall, Link Development has the largest portion of activities.
What is the team composition?
Over 30 resources from Link Development are working with us. We've designed the engagement to have a product owner responsible for one or multiple projects. This product owner leads a team of scrum masters, senior developers, team leaders, UI/UX developers, frontend developers, backend developers, engineers, and the database team.
In addition, we have another department concerned with integration, and we also have resources from Link Development working in that area with our internal department. Another in-house department is concerned with innovation research, and we also have some resources from Link Development working with them.
How did you come to work with Link Development?
While I wasn't there when we initially kicked off the engagement with Link Development, I believe our VP had worked with them on developing another government side project, and they introduced us.
What is the status of this engagement?
We started working together around Q4 2016, and our engagement is ongoing. We renew our contract with them annually. Additionally, we have platforms that require continuous development, and we offer those opportunities to tender. Sometimes Link Development wins those tenders amongst their competition.
What evidence can you share that demonstrates the impact of the engagement?
Our objective for designing the digital platform was to reach the maximum audience in our market. Doing that physically is almost impossible because we would have to exist in every small town and city. Link Development has enabled us to provide those services digitally, which has more than doubled our client base and helped us achieve our organization’s main objective.
Link Development has been one of our biggest partners when it comes to our digital transformation. We work collaboratively in managing our engagements. They’ve provided an excellent service in consultancies and executing our digital operation and digital transformation strategies. We haven’t suffered any major quality challenges with Link Development. Therefore, we trust them in managing our digital operations and when it comes to dealing with major and minor technical difficulties that occur on our platform.
How did Link Development perform from a project management standpoint?
We haven’t seen any major issues with a commitment to deadlines from their team. In fact, they’re one of our finest partners in meeting deadlines.
Initially, we didn’t use any project management tools. Later, we introduced Jira to the Link Development team to communicate about the backlog, sprint planning, and team efforts. The team has been using Jira for the last year, and it’s been a good experience so far because it gives us visibility on the operation.
What did you find most impressive about them?
I’d highlight two main points; first, we appreciate that Link Development is willing to go beyond our initial agreement to satisfy our objective and help us with our challenges. Secondly, they have one of the best quality outputs, making them stand out amongst most of our other vendors and partners. Additionally, their management communicates business items professionally, which we’re glad to deal with; it’s why we’ve been working with them for so long.
Are there any areas they could improve?
They should organize their efforts and document the product owner’s process. The team could do this by providing tools for us to track. For example, we’ve provided our own Jira access and bought the license for the Link Development team. If they did that for their clients, it would be a big plus.
Do you have any advice for potential customers?
Link Development will ensure that your business gets the most out of the engagement. I have been constantly in contact with them, and they let me know when some resources need to be utilized more on projects. I advise having your requirements available and properly communicating them to the Link Development team. As much as the product owner team is good and capable of understanding the business requirements, sometimes there can be some miscommunication in that area.
the project
IT Services for Logistics & Supply Chain Brand
"They were remarkably different from their competitors."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the commercial and customer experience director at FLOW Progressive Logistic, a logistics and supply chain brand.
What challenge were you trying to address with Link Development?
We needed help with software development.
What was the scope of their involvement?
Link Development mostly did software implementation, including its customization and integration. We worked on three projects, including fully developing our CRM solutions in Ukraine and Saudi Arabia.
What is the team composition?
We worked directly with the account manager, but about 40 team members were involved, including project managers and technicians.
How did you come to work with Link Development?
How much have you invested with them?
We spent $3 million with them on this project.
What is the status of this engagement?
We worked together from August 2018–January 2021.
What evidence can you share that demonstrates the impact of the engagement?
This was the most inspiring and successful project we’ve done; they showed a huge understanding of the business and our requirements. Overall, we received a positive ROI and a very successful KPI. We're planning to start another project with them.
How did Link Development perform from a project management standpoint?
The project manager was good; they facilitated the communication between my team of 10–12 people and the 40 staff members on their side. In terms of tools, we used Trello.
What did you find most impressive about them?
They were remarkably different from their competitors, and the business development team was very experienced in their domain.
Are there any areas they could improve?
There could be less complexity of automation — it would've been nice if it was simpler.
Do you have any advice for potential customers?
My overall recommendation is to meet and work with them to implement the solution you need successfully.
the project
Cloud Consulting & SI Services for NGO Organization
"Their level of quality, documentation, planning, and communication are perfect."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
My organization is the Islamic Development Bank. We’re an NGO, and I’m the head of IT.
What challenge were you trying to address with Link Development?
Due to the nature of our current project, our peak season only comprises two months of the whole year. During those two months, 20,000–100,000 people access our website; during the rest of the year, maybe 10 people view it per month. Therefore, our major challenge was to build a flexible hosting system that could expand during the peak season and downsize or downgrade during the off-season.
We have an internal IT team, but we found it most cost-effective to outsource those services.
What was the scope of their involvement?
The website was built on SharePoint, and it has several APIs, web services, and integrations, including SharePoint. The architecture is almost 70% supported on cloud servers.
It also has e-commerce capabilities. When clients buy products, the site has a back end to cover the manufacturing and delivery of products. It also has an integration with affiliates and resellers — resellers who are big names here in Saudi Arabia. The downtime has been zero since the beginning of the project, and it's been almost four years now. The system also contains 2–3 mobile apps and a payment gateway.
Link Development is now responsible for the infrastructure, maintenance, and support of the system. We’re renewing our contract with them.
What is the team composition?
We talk to a project manager every day. The head of their Riyadh branch and their CEO have met with us as well. When we signed the contract, the business analyst and the product owners came on board to gather requirements. After that, we met the UX team, and later on, the technical, development, and infrastructure teams.
How did you come to work with Link Development?
They found us through a bid. We released the RFO in a newspaper and 10 companies responded. After a technical and financial evaluation, we narrowed it down to two teams.
How much have you invested with them?
We’ve spent more than $500,000 so far.
What is the status of this engagement?
The project started in January of 2019, and the development lasted almost 18 months. Our contract is still ongoing, and it will end within two months, but we’re going to renew it because we keep updating the system and adding more features.
What evidence can you share that demonstrates the impact of the engagement?
This is a very sensitive project, as we can’t afford any downtime during our peak season, and especially because our previous solution failed. This led to our KPIs being downtime and hosting cost.
We used to pay around $600,000 yearly for a combination of our CRM and SharePoint solution. When you build an infrastructure as a server, all servers are running at the same time for the whole year. The delivered system is very flexible and elastic; the cost of hosting on Microsoft Azure has decreased from $600,000 to a maximum of $100,000.
How did Link Development perform from a project management standpoint?
They’re perfect. We have another project now, and my colleagues have already started communicating with them in this regard.
For project management, we started with Jira for the development team and Microsoft Project planner. Then, they moved the development team into Visual Studio, which is also a Microsoft product.
What did you find most impressive about them?
Their level of quality, documentation, planning, and communication are perfect.
Are there any areas they could improve?
No, not at the moment.
Any advice for potential customers?
The RFP has to be clear and mention all the requirements because they work according to the requirements.
The client received a great ROI on Link Development's work and is already planning to start another project with them. Their communicative approach enabled them to deliver solid project management. The team also praises their experience and understanding throughout the engagement.