What evidence can you share that demonstrates the impact of the engagement?
Lightweight Manufacturing creates many specialty designs for us at our customers' request. Our customers often have specific requirements that aren't normally a part of our structure.
In several instances, they've been able to fabricate parts and materials that enable us to provide solutions our customers need. In turn, we can utilize those designs in repurposed forms for future customers as a troubleshooting option or workaround for problems that arise.
Even though this might not be the design's intent, we've had many opportunities to reuse designs and technology from past projects going forward.
How did Lightweight Manufacturing perform from a project management standpoint?
Project management has been excellent. They're highly efficient and very thorough. I appreciate that they ask a lot of questions, which helps troubleshoot many possible issues. If I have any questions or ever can't understand something, they're always just a phone call or email away.
Despite the three hour time zone difference between us, they always get back to us in a timely fashion. Lightweight Manufacturing is a very courteous and prompt team.
We are usually in communication with the team every day.
What did you find most impressive about them?
I was most impressed with their overall thoroughness, sense of urgency, and ability to provide the complete package. I never have to worry about anything being forgotten in my requests. They take care of everything and cover the entire dynamic of the design work.
Are there any areas they could improve?
No, I don't think so. Many of our designs are very similar, so much of the work involves regurgitating the same information. Conversely, we also have many site-specific projects. They perform very well in both areas.
Do you have any advice for potential customers?
The more information you can provide them with, the better. They don't assume anything. Everything should be stated very literally. Request exactly what you need rather than leaving any gray area.