What evidence can you share that demonstrates the impact of the engagement?
We wouldn’t have been able to deal with the growth we experienced without LightSpeed Automation. The efficiency and cost-effectiveness they provided were definitely worthwhile, especially regarding pick-and-pack, paper costs, overtime, and overhead.
How did LightSpeed Automation perform from a project management standpoint?
I was worried during the install that something unexpected would screw up everything, but they were patient and understanding with me.
What did you find most impressive about them?
Efficiency is the first thought that comes to mind, as are the improvements they delivered with accuracy (99.2% order accuracy to 99.8%).
Are there any areas they could improve?
I would like them to do more integration with Shopify through our inventory and packing system, rather than us having to buy labels from a third party. I’ve been super blessed to find LightSpeed, though. They out to get their name out into the market more though.
Do you have any advice for potential customers?
Talk to Trey (VP of Operations, LightSpeed Automation), David (VP of Sales and Marketing, LightSpeed Automation), and Kelly (Executive Director of Customer Engagement, LightSpeed Automation). LightSpeed Automation was the most responsive of the 10–15 companies I met prior to LightSpeed. They answered my questions, put my doubts to rest, and even directed me to their competitors so I could compare them.