Innovative Business Solutions
LightSpeed provides robust solutions for the warehouse, specifically targeting order picking, inventory management, and digital advertising. Boasting an average of one billion items picked every year with their software and satisfied customers spanning multiple countries and continents, LightSpeed stands proudly behind its products and its unwavering commitment to complete customer satisfaction.
Canteen, Accent Food Services, Selecta, ThriftBooks
An overview of two of our most popular solutions:
- FastTrack - the pick-to-light solution
- Xpress - the mobile picking solution that utilizes iPads instead of lights
A vending company installs LightSpeed's pick-to-light solution, FastTrack. See the incredible difference in makes in productivity, efficiency and accuracy.
LightSpeed ONE is our eCommerce order picking solution that utilizes iPads.
Post Install - A line with FastTrack installed. The lights direct a picker to the correct item(s) needed to fulfill each order.
"I’ve been super blessed to find LightSpeed..."
LightSpeed Automation integrated a new POS system into an existing Shopify website to improve packing accuracy and warehouse efficiency. They also provided employee training for the new system.
"I’ve been super blessed to find LightSpeed..."
Oct 3, 2019
Aside from improving internal efficiency and reducing costs, LightSpeed Automation delivered significant peace of mind during a period of growth and expansion. Their responsiveness was notable, as was their transparency during the sales process. Customers can expect a committed partner.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the COO of RaceDayQuads. We’re an RC and multi-rotor drone company that offers thousands of SKUs. It’s a niche but largely expanding hobby. E-commerce has a lot to do with it.
What challenge were you trying to address with LightSpeed Automation?
We very quickly grew from $600,000 in warehouse output to over $1,000,000, while also going down from 13 pick-and-pack employees to 12. LightSpeed Automation came on to help us deal with this scalability in terms of order accuracy and picking and packing efficiency.
What was the scope of their involvement?
We had our own manual systems that involved lots of scanning, but we were looking for a better POS. LightSpeed Automation installed a LightSpeed POS and integrated it into our Shopify webshop. It helped us with the entire logistics side of our warehouse. They didn’t do too much tailored work for us, but they taught us how to use the system.
What is the team composition?
We had a code person, a gear and scanning person, and another admin and training resource. I also had a contact I could talk to over email about the technical parts of the project. There was also an 800 number that I could call late at night or anytime.
How did you come to work with LightSpeed Automation?
After looking for a company that understood both our current size and our projected growth, we were approached by LightSpeed Automation. They set everything up for us in two months.
What is the status of this engagement?
They came onboard at the beginning of 2019, around February.
What evidence can you share that demonstrates the impact of the engagement?
We wouldn’t have been able to deal with the growth we experienced without LightSpeed Automation. The efficiency and cost-effectiveness they provided were definitely worthwhile, especially regarding pick-and-pack, paper costs, overtime, and overhead.
How did LightSpeed Automation perform from a project management standpoint?
I was worried during the install that something unexpected would screw up everything, but they were patient and understanding with me.
What did you find most impressive about them?
Efficiency is the first thought that comes to mind, as are the improvements they delivered with accuracy (99.2% order accuracy to 99.8%).
Are there any areas they could improve?
I would like them to do more integration with Shopify through our inventory and packing system, rather than us having to buy labels from a third party. I’ve been super blessed to find LightSpeed, though. They out to get their name out into the market more though.
Do you have any advice for potential customers?
Talk to Trey (VP of Operations, LightSpeed Automation), David (VP of Sales and Marketing, LightSpeed Automation), and Kelly (Executive Director of Customer Engagement, LightSpeed Automation). LightSpeed Automation was the most responsive of the 10–15 companies I met prior to LightSpeed. They answered my questions, put my doubts to rest, and even directed me to their competitors so I could compare them.