Lightpoint Global

Introduce your business and what you do there.

I’m the owner of MarketingG2.

What challenge were you trying to address with Lightpoint?

We were trying to scale development capabilities with people who overlap in time-zones and had a deep skill set.

What was the scope of their involvement?

They built e-commerce capabilities into an existing platform using a mix of Node.js and .NET platform technology. Using AngularJS, their team created tools for customers and in-house administrators, which allows them to configure, report and manage our applications. Lightpoint built data-tracking technology for us to capture visitor behavior. They continue to work on site enhancements.

What is the team composition?

We primarily communicate with a project manager, but there were a few dozen team members who work on the technology, development and QA automation.

How did you come to work with Lightpoint?

Lightpoint was recommended to us by an associate. We were pleased with the results of the pilot project we gave them and decided to expand the collaboration.

What is the status of this engagement?

We began collaborating in April 2015, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Clients have given positive feedback on the performance of the product. The administrative features have improved efficiency and productivity with our internal team. The team completely refactored our internal capabilities to be more robust and flexible. Their data-tracking technology informs our workflows.

How did Lightpoint perform from a project management standpoint?

We use Team Foundation Servers (TFS) to manage all of the tasks and TSheets to track the project and resources used. They manage their team effectively.

What did you find most impressive about them?

They demonstrate a high level of professionalism and take pride in their work.

Are there any areas they could improve?

There’s always room for improvement. Continued investment in skill sets and multi-language communication would be what I expect from them.

Do you have any advice for potential customers?

Communicate the objectives and expectations clearly. It’s important to have strong in-house project managers capable of collaboration.  

Please describe your company and your position there.

I’m the CEO of Medical Licensing. Our mission is to turn the complicated and monotonous medical licensing process into a simple and convenient one. We operate in all fifty states.

For what projects/services did your company hire Lightpoint?

To accommodate a growing client base and reduce human error, we needed to automate many of our manual businesses processes, such as recording multiple client applications, tracking application progress and statuses, sending status notifications and expiring license reminders, invoicing clients, calculating our in-house costs, and engaging new leads with a letter customized to their behavior patterns. We did not have in-house developers, so we hired Lightpoint to implement top-notch CRM.

What were your goals for this project?

We wanted to enhance the productivity and capacity of our sales and marketing department through the implementation of Salesforce, which would help us manage all leads, clients, and orders. Ultimately, we sought to increase revenue.

How did you select this vendor?

My company searched for vendors on Upwork. After interviewing several Salesforce developers, we hired Lightpoint; they demonstrated a thorough knowledge of Salesforce and provided valuable advice. Their professional attitude also met our expectations.

Describe the project and the services they provided in detail.

Lightpoint automated our workflows so that we can track every stage of an application process, monitor a license’s status, and provide customers with auto-reminders and notifications. They integrated Salesforce with DocuSign API, allowing clients to sign documents online rather than having to travel to our office.

The Lightpoint team implemented in-house expense calculators and invoice automation. They also developed comprehensive reporting tools and dashboards that enable internal users to track metrics, indicators, and problems. Finally, they improved the UI using Lightning Web Components.

What was the team composition?

My team worked with a project manager and a Salesforce developer and administrator.

Can you share any information that demonstrates the impact that this project has had on your business?

Although our Salesforce platform has only been active for a month, we have already experienced increased profits and conversion rates. Access to key metrics and performance indicators enables managers to outline problems and solutions, which has dramatically increased the sales and marketing team’s productivity.

How was project management arranged and how effective was it?

The team is agile and always available to answer questions, even outside of regular business hours. We had daily meetings and weekly demos. They delivered expert advice in a responsive and friendly manner, and we tracked project tasks through our in-house system. Their work corresponded to the original number of hours we decided on.

What did you find most impressive about this company?

The Lightpoint project manager and developers were responsive and punctual. I have often found developers to be reserved and lacking creativity, but Lightpoint was engaging and eager to share their insights and experience.

Please describe your company and your position there.

I am founder and CEO of the design studio

For what projects/services did your company hire Lightpoint Global, and what were your goals?

We needed a strong team of experienced developers who had proven deep expertise in the FinTech industry. We were looking for a reliable partner who could help us develop amulti-component system with integrations including APIs for banks, databases and tertiary services, SAP integration, and a web app for payment management and control.

Initially, our main goal was to develop an MVP first that could help us understand what the client needs were for future development. Once MVP was done, the client decided to proceed with further development work and we continued our collaboration with Lightpoint Global.

How did you select Lightpoint Global and what were the deciding factors?

We made up a list of a few firms with whom we could potentially work on the project. Then we narrowed the list to 4 teams. We had an interview with each team where we discussed our technical requirements and learnt more about their experience.

Finally, we chose Lightpoint Global as they had developed almost the same solution and left an impression as a reliable partner with the level of expertise we were looking for.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Lightpoint Global started with a discovery process, their team was assisting us with the client’s business needs and goals. As the client had prepared a precise list of requirements, the team began to match them with the functionality required. Each step was tracked on weekly iterations. Then we moved to the design phase.

Being a design studio, we provided guys with the concept design and they started to code the platform. A big part of the functionality was omitted since the client wanted to see the MVP first. They tested an early version of platform and we were ready to demonstrate to the client. When the MVP was approved, the team continued with further development work. Currently, the project is ongoing.

How many people from the vendor's team worked with you, and what were their positions?

• 1 Fullstack Team Lead
• 5 Fullstack Developers
• 1 Front-end Dev
• 1 Automation QA
• 4 QA

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As I a result, the client was able to attract more investment with the MVP.

Describe their project management style, including communication tools and timelines.

The workflow was great, we were communicating mostly via Slack and emails. The team developed the platform in short iterations, followed by new rounds of testing and the client feedback. Everyone was always involved and we saw that customer satisfaction is their priority.

What did you find most impressive or unique about this company?

I was impressed by their professionalism during the discovery phase and their attention to every detail. They were acting not just like a software development firm but an advisor as well.

They proved to all of us that they have a really deep expertise in the FinTech industry. They are creative, they can hear customer’s feedback and I would recommend Lightpoint Global for anyone on the FinTech market.

Are there any areas for improvement or something they could have done differently?

There aren’t any areas for improvement. I would be glad to partner with Lightpoint Global on the other projects in the future.

Please describe your company and your position there.

I'm the CTO at the International SaaS Company.

For what projects/services did your company hire Lightpoint Global, and what were your goals?

We had to rewrite our entire app on a new platform, add additional features and implement integrations with other SaaS products. We needed an experienced team that could understand the business process, agree or challenge our architectural design and implement all aspects of software development process on time and on budget.

How did you select Lightpoint Global and what were the deciding factors?

We have interviewed a few companies before selecting Lightpoint Global. We were impressed with their deep knowledge of our technology stock, set of tools that they use, policies and procedures that they follow.

The CEO and founder Ilya Lashch is a true asset. His skill set, management style and deep involvement in many aspects of the project sets him apart from other companies. We consider Lightpoint Global a true partner who is willing to go an extra mile and are looking forward to continuing our relationship.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The new platform had to be written from scratch. It was fully integrated in Azure DevOps. We use scrum process and run sprints every 2 weeks. The initial development took almost a year with the successful production deployment on February 1, 2021.

Our technology stock:

1. Microservices wrapped in docker containers hosted on Azure
2. App services
3. Identity Server
4. Angular Front End
5. .Net 5 API Backend
6.  SQL Server

How many people from the vendor's team worked with you, and what were their positions?

We started with 2 developers (1 front end and 1 backend) and a project manager. Throughout the year a few more people from LightPoint Global were helping our team. Now we are expending to 1 more full stack developer and a full time QA person.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Even with limited resources we were able to launch our app on time. I was truly impressed with the whole team dedication towards the final goal. There is 8 hour difference between our time zones but having someone willing to finish critical work afterhours is indispensable.

Describe their project management style, including communication tools and timelines.

We meet twice a week via Zoom to discuss our roadmap, priorities and tasks for the current sprint. We use Slack, Intercom, DevOps and email for communication.

What did you find most impressive or unique about this company?

In the past 15+ years I have attended many different tech conferences, had a pleasure to interact with well known names in the industry and worked with many consultants. I was impressed how quickly LightPoint team was able to adapt to our endless requests and high complexity of tasks.

They stay at the bleeding edge of technology and have no hesitation to try new things. But what truly sets them apart is a team spirit. I feel that we are one team despite being located across continents.

Are there any areas for improvement or something they could have done differently?

More comments in the code would never hurt.

Please describe your company and your position there.

I am Microsoft Sales Lead at Softline company in Eastern Europe and Central Asia. Softline is a leading global IT solution and service provider focused on emerging markets of Eastern Europe, Americas, and Asia. We help our customers achieve digital transformation and protect their business with cybersecurity technologies. Our services include end-to-end technology solutions, public and private clouds, software and hardware provisioning and wide range of associated services.

For what projects/services did your company hire Lightpoint Global?

One of our customers applied to us with a SharePoint development project. Our vision for a high-quality service is to become a one-stop company for our customers, where they can bring all their business issues and leave with a ready-made solution. That’s why we decided to engage to this project our trusted partner and Microsoft technology expert - Lightpoint Global Company. We asked them to deliver a dedicated team that have a comprehensive knowledge of Sharepoint and assist us

What were your goals for this project?

Due to multiplicity of company’s departments and people within the teams, the collaboration experienced challenges and was slowly enough. The goal was to create an easy-to-use platform that encourages and streamlines communication, provides a customizable user-friendly interface that enhances communication between business units located across the country. It helped to form the unified corporate culture and foster growth of horizontal and vertical connections in the company, as well as to ensure the unified access to company’s information.

How did you select this vendor?

Being a member of Belarus IT Community, I am acquainted with a number of CEOs/CTOs and have a great chance to get access to the pool of their available resources. Lightpoint Global is one of my proven partners that I have worked with for years and was always pleased with the delivered result, timeframe and rates.

Describe the project and the services they provided in detail.

As far as I have already mentioned the goal of my customer was to strengthen the communication between company’s business units and to streamline all the in-house business processes by enhancing the process of corporate news spread, knowledge transfer between departments, growth of employee involvement into the corporate culture and the corporate values advocacy. Lightpoint Global started their work with the stakeholders' survey and a proper investigating of corporate/department/an employee needs and expectations.

After all suggestions and requirements were accommodated, LightPoint Global implemented SharePoint portal with the following features:

• Private department workspaces
• List of departments, brief responsibilities description for each of them;the list of department members with the link to each member’s profile
• Improved search of information, users, quotes, and files
• Administration of access rights to the data of certain departments.
• Ability to publish news, articles, other useful information in the news feeds of company
• Access to the corporate Employee Profile page, that stores information about each employee, birthdays, ability to send private or public congratulations
• Ability to vote for employee of the month, by selecting him/her from the list of employees
• Ability to suggest an idea and get voices to implement it
• Votes calculation – this feature is done automatically based on the Sharepoint Web Part polls.

What was the team composition?

Project manager, 2 Salesforce Developers, Salesforce Administrator QA Engineer

Can you share any information that demonstrates the impact that this project has had on your business?

There is no secret that current clients bring about 75% of the revenue to the business. One of the core business focuses at SmartexLab is to enhance customers’ satisfaction and as the result retention rate. By the delivered solution we’ve increased the confidence of our client, recommendations and have got another profitable project from him.

At Smartexlab we always stay informed of our clients’ success and try to collect information about the benefits they’ve got working with us. This client shared thу info that the implementation of a ticket support system reduced the churn rate for 15%. It means that Lightpoint team helped our client painlessly build in a new custom logic into the functioning business processes, migrate their data (it’s huge) with no loss of objects from the previous CRM, with the improved reporting system they’ve got the opportunity to see clearly their growth points.

The scope of work that was delivered by the LP team: Data Migration from the previous CRM to the Salesforce system; Rules customized so the sales rep could validate record data during the sales processing and fill up fields as required during the selling procedure;

Workflow rules customized so the customer-owner was enabled to change an order status no matter on what stage & condition the order is.; Implementation & Automation of mailing logic that provides the ability to send a particular email-template in response to a particular action; Automation of task assignments & notifications for a Sales reps; Process Builder Flows customized so customers with certain work type orders could be assigned to the specific group of sales; The process of the price & discount calculation before the Opportunity is Closed automated; Automation of the Support process depending on the ticket type; Implementation of a Custom Client Submission Form with Authentication available on desktops, tablets, and mobile devices; Reduction of the Time spent on order evaluation; Sales department efficiency increased.

How was project management arranged and how effective was it?

They’re perfectly organized & self-motivated. I am a pretty demanding client as I run the same kind of business and have great insight, however, the Lightpoint team & its Salesforce crew exceeded my expectations. All the interactions were logged and approvals were maintained.

What did you find most impressive about this company?

The whole team is fully involved, each of them cares about every feature and it’s impact, trying to contribute by sharing their ideas, experience or vision. They exceed expectations, making just pretty simple things: staying flexible and curious.

Are there any areas for improvement?

Lightpoint Global has proved to be a reliable partner. All tasks were completed quickly and at a high professional level. However, based on customer needs, I would recommend improving data security services. It will also enable highly increase Softline and LightPoint Global collaboration.

Please describe your company and your position there.

I'm the owner and CEO of a software development company that provides various solutions to businesses, mostly using a JavaScript stack. 

For what projects/services did your company hire lightpoint?

One of our clients requested our assistance in migrating from HubSpot to Salesforce, so we wanted to bring on Salesforce experts.

What were your goals for this project?

Our client had been using a SaaS CRM that didn’t meet their needs as a varied and proactive business. Their team leads wanted to be able to monitor individual salespeople and teams, trace issues that may affect revenue, lead conversion rates, and opportunity close rates.

How did you select this vendor?

It was a lengthy, challenging process, but one of my colleagues in the local IT community recommended lightpoint to me. Their record as a Salesforce development vendor was bulletproof.

Describe the project and the services they provided in detail.

lightpoint migrated our client’s data from their previous CRM and harnessed the power of Salesforce for their sales department. They also discussed end-user needs and opportunities to build our client’s vision and business processes. lightpoint introduced email and process automation and expanded reporting features.

What was the team composition?

We worked with a project manager, two Salesforce developers, an administrator, and a QA engineer.

Can you share any information that demonstrates the impact that this project has had on your business?

Our business is all about recurrent clients, and lighpoint’s work built our client’s confidence in us. They’ve even signed on for another project. Thanks to the new CRM, our client has seen a 15% drop in churn rate. This is evidence of the customer logic lightpoint built into their business processes. No data was lost during the migration, and increased reporting has helped our client see their growth points more clearly.

How was project management arranged and how effective was it?

They’re perfectly organized and self-motivated. I’m a pretty demanding client, but lightpoint exceeded my expectations. They logged all our interactions and maintained our approvals.

What did you find most impressive about this company?

They’re self-starters, so there was no need to push them. We had regular meetings and retrospectives to determine our scope and ensure we were on track with our budget and timeline. Though they’re pragmatic and capable of working in a changing environment, they don’t blindly accept changes.

Are there any areas for improvement?

I wish they could provide me with a business analyst on their side, but that’s just a recommendation, not a complaint.

Please describe your company and your position there.

I am a co-founder at Innotrail, a US based tech company focused on improving student engagement for better education outcome.

For what projects/services did your company hire Lightpoint Global, and what were your goals?

We were looking for a team who could help us develop our platform that required a wide variety of skills ranging from latest front end web technologies to cutting edge data science and machine learning. We wanted a team who could understand our product goals well and implement an end to end quality solution.

How did you select Lightpoint Global and what were the deciding factors?

We found them through a referral, we were looking for a team who could learn our business fast, suggest the best possible tech solution in a cost effective manner, and execute the project fast.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We provided them our high level project requirements via a slide deck. We explained them our platform needs around performance and scalability. We agreed on a 2-week sprint cycle for rapid development and testing.

We requested them to use Vue.js framework for front end development. Lightpoint Global team suggested us Node.js for backend and Google Tensorflow for building NLP and data science models. Some parts of the platform also required development in Amazon Lex and ElasticSearch frameworks.

How many people from the vendor's team worked with you, and what were their positions?

There were 3 members in the core team including a full stack developer, a tech lead and a data science engineer. There were other resources like a UI/UX designer who were used as and when needed.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to develop our platform in rapid iterations that helped us test our business model and technology. The deliverables were high quality and the team was always open to make improvements based on the feedback.

Describe their project management style, including communication tools and timelines.

We were directly working with the team in close coordination. We used JIRA, Slack, Skype etc. for communication.

What did you find most impressive or unique about this company?

The team is super talented, and their long experience building highly scalable and SaaS platforms are impressive. Their ability to rapidly learn new tech frameworks and their good communication skills in English.

Are there any areas for improvement or something they could have done differently?

We didn't have detailed documentation provided, we requested them and they were able to provide it later.

Please describe your company and your position there.

I am a co founder and CTO of a web development company OZiTAG

For what projects/services did your company hire Lightpoint Global?

Lightpoint Global was hired to support a healthcare project which required a specific tech stack. We needed a full range of IT consulting services from requirements analysis to QA/Testing as we did not have much experience in the healthcare industry and could not lost the client. Also, Lightpoint Global strengthened our team with their specialists.

How did you select this vendor and what were the deciding factors?

We used a few digital platforms to find a partner with relevant experience. My team and I conducted some interviews with companies which we considered would be the best fit and finally we chose Lightpoint Global to help us with the project.

Describe the project in detail and walk through the stages of the project.

As I mentioned, we needed a full package of consultation services starting from requirements analysis to QA and Testing. They carried out a deep analysis of a tech stack, processes and business. Their team helped us with organizing presentations and workshops to the client. They set up clear project plan, selection and validation process documentation, system analysis and design documentation. So, they gave us a precise vision of how we should operate on the project. Other than that, we hired some tech specialists from their team to meet the project goal.

How many resources from the vendor's team worked with you, and what were their positions?

1 BA, 1 PM, 1 Back end Golang Developer, 1 Python developer, 1 Automation QA

Can you share any outcomes from the project that demonstrate progress or success?

With their team’s help uncertainty disappeared and we are sure we will deliver the project successfully

How effective was the workflow between your team and theirs?

The communication with them was extremely effective. We had meetings each week on Zoom where they were explaining our steps in a very clear manner. They prepared a bunch of presentations for visual representation of processes. They directed us at each stage, gave us advice on every action and we felt that their team was completely involved in the working process.

What did you find most impressive or unique about this company?

We are impressed by their ability to explain things in simple words. They are always ready to help and solve any kind of technical issue. We learnt quite much from this cooperation.

Are there any areas for improvement or something they could have done differently?

No. Their team were a pleasure to partner with