Lightpoint Global

Please describe your company and your position there.

I am Microsoft Sales Lead at Softline company in Eastern Europe and Central Asia. Softline is a leading global IT solution and service provider focused on emerging markets of Eastern Europe, Americas, and Asia. We help our customers achieve digital transformation and protect their business with cybersecurity technologies. Our services include end-to-end technology solutions, public and private clouds, software and hardware provisioning and wide range of associated services.

For what projects/services did your company hire Lightpoint Global?

One of our customers applied to us with a SharePoint development project. Our vision for a high-quality service is to become a one-stop company for our customers, where they can bring all their business issues and leave with a ready-made solution. That’s why we decided to engage to this project our trusted partner and Microsoft technology expert - Lightpoint Global Company. We asked them to deliver a dedicated team that have a comprehensive knowledge of Sharepoint and assist us

What were your goals for this project?

Due to multiplicity of company’s departments and people within the teams, the collaboration experienced challenges and was slowly enough. The goal was to create an easy-to-use platform that encourages and streamlines communication, provides a customizable user-friendly interface that enhances communication between business units located across the country. It helped to form the unified corporate culture and foster growth of horizontal and vertical connections in the company, as well as to ensure the unified access to company’s information.

How did you select this vendor?

Being a member of Belarus IT Community, I am acquainted with a number of CEOs/CTOs and have a great chance to get access to the pool of their available resources. Lightpoint Global is one of my proven partners that I have worked with for years and was always pleased with the delivered result, timeframe and rates.

Describe the project and the services they provided in detail.

As far as I have already mentioned the goal of my customer was to strengthen the communication between company’s business units and to streamline all the in-house business processes by enhancing the process of corporate news spread, knowledge transfer between departments, growth of employee involvement into the corporate culture and the corporate values advocacy. Lightpoint Global started their work with the stakeholders' survey and a proper investigating of corporate/department/an employee needs and expectations.

After all suggestions and requirements were accommodated, LightPoint Global implemented SharePoint portal with the following features:

• Private department workspaces
• List of departments, brief responsibilities description for each of them;the list of department members with the link to each member’s profile
• Improved search of information, users, quotes, and files
• Administration of access rights to the data of certain departments.
• Ability to publish news, articles, other useful information in the news feeds of company
• Access to the corporate Employee Profile page, that stores information about each employee, birthdays, ability to send private or public congratulations
• Ability to vote for employee of the month, by selecting him/her from the list of employees
• Ability to suggest an idea and get voices to implement it
• Votes calculation – this feature is done automatically based on the Sharepoint Web Part polls.

What was the team composition?

Project manager, 2 Salesforce Developers, Salesforce Administrator QA Engineer

Can you share any information that demonstrates the impact that this project has had on your business?

There is no secret that current clients bring about 75% of the revenue to the business. One of the core business focuses at SmartexLab is to enhance customers’ satisfaction and as the result retention rate. By the delivered solution we’ve increased the confidence of our client, recommendations and have got another profitable project from him.

At Smartexlab we always stay informed of our clients’ success and try to collect information about the benefits they’ve got working with us. This client shared thу info that the implementation of a ticket support system reduced the churn rate for 15%. It means that Lightpoint team helped our client painlessly build in a new custom logic into the functioning business processes, migrate their data (it’s huge) with no loss of objects from the previous CRM, with the improved reporting system they’ve got the opportunity to see clearly their growth points.

The scope of work that was delivered by the LP team: Data Migration from the previous CRM to the Salesforce system; Rules customized so the sales rep could validate record data during the sales processing and fill up fields as required during the selling procedure;

Workflow rules customized so the customer-owner was enabled to change an order status no matter on what stage & condition the order is.; Implementation & Automation of mailing logic that provides the ability to send a particular email-template in response to a particular action; Automation of task assignments & notifications for a Sales reps; Process Builder Flows customized so customers with certain work type orders could be assigned to the specific group of sales; The process of the price & discount calculation before the Opportunity is Closed automated; Automation of the Support process depending on the ticket type; Implementation of a Custom Client Submission Form with Authentication available on desktops, tablets, and mobile devices; Reduction of the Time spent on order evaluation; Sales department efficiency increased.

How was project management arranged and how effective was it?

They’re perfectly organized & self-motivated. I am a pretty demanding client as I run the same kind of business and have great insight, however, the Lightpoint team & its Salesforce crew exceeded my expectations. All the interactions were logged and approvals were maintained.

What did you find most impressive about this company?

The whole team is fully involved, each of them cares about every feature and it’s impact, trying to contribute by sharing their ideas, experience or vision. They exceed expectations, making just pretty simple things: staying flexible and curious.

Are there any areas for improvement?

Lightpoint Global has proved to be a reliable partner. All tasks were completed quickly and at a high professional level. However, based on customer needs, I would recommend improving data security services. It will also enable highly increase Softline and LightPoint Global collaboration.

Introduce your business and what you do there.

I’m the owner of MarketingG2.

What challenge were you trying to address with Lightpoint?

We were trying to scale development capabilities with people who overlap in time-zones and had a deep skill set.

What was the scope of their involvement?

They built e-commerce capabilities into an existing platform using a mix of Node.js and .NET platform technology. Using AngularJS, their team created tools for customers and in-house administrators, which allows them to configure, report and manage our applications. Lightpoint built data-tracking technology for us to capture visitor behavior. They continue to work on site enhancements.

What is the team composition?

We primarily communicate with a project manager, but there were a few dozen team members who work on the technology, development and QA automation.

How did you come to work with Lightpoint?

Lightpoint was recommended to us by an associate. We were pleased with the results of the pilot project we gave them and decided to expand the collaboration.

What is the status of this engagement?

We began collaborating in April 2015, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Clients have given positive feedback on the performance of the product. The administrative features have improved efficiency and productivity with our internal team. The team completely refactored our internal capabilities to be more robust and flexible. Their data-tracking technology informs our workflows.

How did Lightpoint perform from a project management standpoint?

We use Team Foundation Servers (TFS) to manage all of the tasks and TSheets to track the project and resources used. They manage their team effectively.

What did you find most impressive about them?

They demonstrate a high level of professionalism and take pride in their work.

Are there any areas they could improve?

There’s always room for improvement. Continued investment in skill sets and multi-language communication would be what I expect from them.

Do you have any advice for potential customers?

Communicate the objectives and expectations clearly. It’s important to have strong in-house project managers capable of collaboration.  

Please describe your company and your position there.

I’m the CEO of Medical Licensing. Our mission is to turn the complicated and monotonous medical licensing process into a simple and convenient one. We operate in all fifty states.

For what projects/services did your company hire Lightpoint?

To accommodate a growing client base and reduce human error, we needed to automate many of our manual businesses processes, such as recording multiple client applications, tracking application progress and statuses, sending status notifications and expiring license reminders, invoicing clients, calculating our in-house costs, and engaging new leads with a letter customized to their behavior patterns. We did not have in-house developers, so we hired Lightpoint to implement top-notch CRM.

What were your goals for this project?

We wanted to enhance the productivity and capacity of our sales and marketing department through the implementation of Salesforce, which would help us manage all leads, clients, and orders. Ultimately, we sought to increase revenue.

How did you select this vendor?

My company searched for vendors on Upwork. After interviewing several Salesforce developers, we hired Lightpoint; they demonstrated a thorough knowledge of Salesforce and provided valuable advice. Their professional attitude also met our expectations.

Describe the project and the services they provided in detail.

Lightpoint automated our workflows so that we can track every stage of an application process, monitor a license’s status, and provide customers with auto-reminders and notifications. They integrated Salesforce with DocuSign API, allowing clients to sign documents online rather than having to travel to our office.

The Lightpoint team implemented in-house expense calculators and invoice automation. They also developed comprehensive reporting tools and dashboards that enable internal users to track metrics, indicators, and problems. Finally, they improved the UI using Lightning Web Components.

What was the team composition?

My team worked with a project manager and a Salesforce developer and administrator.

Can you share any information that demonstrates the impact that this project has had on your business?

Although our Salesforce platform has only been active for a month, we have already experienced increased profits and conversion rates. Access to key metrics and performance indicators enables managers to outline problems and solutions, which has dramatically increased the sales and marketing team’s productivity.

How was project management arranged and how effective was it?

The team is agile and always available to answer questions, even outside of regular business hours. We had daily meetings and weekly demos. They delivered expert advice in a responsive and friendly manner, and we tracked project tasks through our in-house system. Their work corresponded to the original number of hours we decided on.

What did you find most impressive about this company?

The Lightpoint project manager and developers were responsive and punctual. I have often found developers to be reserved and lacking creativity, but Lightpoint was engaging and eager to share their insights and experience.

Please describe your company and your position there.

I'm the owner and CEO of a software development company that provides various solutions to businesses, mostly using a JavaScript stack. 

For what projects/services did your company hire lightpoint?

One of our clients requested our assistance in migrating from HubSpot to Salesforce, so we wanted to bring on Salesforce experts.

What were your goals for this project?

Our client had been using a SaaS CRM that didn’t meet their needs as a varied and proactive business. Their team leads wanted to be able to monitor individual salespeople and teams, trace issues that may affect revenue, lead conversion rates, and opportunity close rates.

How did you select this vendor?

It was a lengthy, challenging process, but one of my colleagues in the local IT community recommended lightpoint to me. Their record as a Salesforce development vendor was bulletproof.

Describe the project and the services they provided in detail.

lightpoint migrated our client’s data from their previous CRM and harnessed the power of Salesforce for their sales department. They also discussed end-user needs and opportunities to build our client’s vision and business processes. lightpoint introduced email and process automation and expanded reporting features.

What was the team composition?

We worked with a project manager, two Salesforce developers, an administrator, and a QA engineer.

Can you share any information that demonstrates the impact that this project has had on your business?

Our business is all about recurrent clients, and lighpoint’s work built our client’s confidence in us. They’ve even signed on for another project. Thanks to the new CRM, our client has seen a 15% drop in churn rate. This is evidence of the customer logic lightpoint built into their business processes. No data was lost during the migration, and increased reporting has helped our client see their growth points more clearly.

How was project management arranged and how effective was it?

They’re perfectly organized and self-motivated. I’m a pretty demanding client, but lightpoint exceeded my expectations. They logged all our interactions and maintained our approvals.

What did you find most impressive about this company?

They’re self-starters, so there was no need to push them. We had regular meetings and retrospectives to determine our scope and ensure we were on track with our budget and timeline. Though they’re pragmatic and capable of working in a changing environment, they don’t blindly accept changes.

Are there any areas for improvement?

I wish they could provide me with a business analyst on their side, but that’s just a recommendation, not a complaint.