Are you feeling stuck due to the IT department crisis and cannot get back online on time? Lightbulb Networks got your back during IT resources downfall. No matter how complex is the issue, managed IT services providers always got your business covered.
Managing different IT resources and digital services from various suppliers can drain your professional enthusiasm. Outsourcing IT tasks to Lightbulb Networks allows you to leverage the experience of trained IT professionals to scale your business. We are the IT services providers in Anaheim that add value to workflow.
Why have just one person looking over your technology infrastructure? Let us put our entire team to work for you.
Talk is Cheap. The price of outsourcing your IT needs are in the same ballpark. Our monthly flat fees help you avoid surprises when they might matter the most.
We are sensitive to the financial challenges facing your industry and want to minimize fees to the extent possible within the scope of the partnership.
"They are easy to communicate with and are fairly responsive."
Sep 23, 2020
Owner, CPA Firm
Anonymous
Business services
Orange County, California
1-10 Employees
Phone Interview
Verified
Lightbulb Networks provides IT services for a CPA firm. They handle network design, server installation and replacements, and upgrades on the network and hardware.
The level of service satisfies the client, with some occasional downtimes occurring and requiring troubleshooting support from Lightbulb Networks. The team offers smooth communication and is able to quickly fix any issues that arise.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the owner of a full-service CPA firm.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Lightbulb Networks?
We hired them for IT security and maintenance of our networks.
SOLUTION
What was the scope of their involvement?
Their team handled the design of our network, installed and replaced our servers, and now make upgrades on our network. When we need to upgrade our hardware, they handle that as well.
What is the team composition?
We’ve met about three people from their team. The owner is our point of contact.
How much have you invested with them?
We’ve spent around $15,000.
What is the status of this engagement?
We’ve been working together since around August 2019 and our engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
On a scale of 1 to 10, their work is around 8. Our uptime is good, but sometimes we go down and have to troubleshoot it; I can’t attribute that to them but sometimes it isn’t as stable as it should be. When the network goes down, they are good at getting us back up and running quickly.
How did Lightbulb Networks perform from a project management standpoint?
They’re pretty good at managing the project. We communicate on an ad hoc basis.
What did you find most impressive about them?
They are easy to communicate with and are fairly responsive.
Are there any areas they could improve?
No, we’re fairly comfortable with the work they’re doing.
Do you have any advice for potential customers?
Clearly define the engagement, that’s most important. Be clear about the results you’re looking for.
RATINGS
4.0
Quality
4.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
4.0
NPS
IT Infrastructure & Managed Services for Auto Body Shop
IT Managed ServicesOther IT Consulting and SI
$10,000 to $49,999
Feb. 2018 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They’re trustworthy, honest, and transparent."
Sep 15, 2020
Owner, Big Rig Collision Center
Jose Lopez
Automotive
Santa Fe Springs, California
1-10 Employees
Phone Interview
Verified
Lightbulb Networks is the managed services partner for a body shop. The team set up their entire IT infrastructure. Their services are ongoing.
The team at Lightbulb Networks is committed to the success of their client. They've worked well with the company's growth, providing a responsive service. They're professional, communicative, and skilled.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I own a body shop.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Lightbulb Networks?
Lightbulb Networks was helping us with our IT systems.
SOLUTION
What was the scope of their involvement?
The team is our managed services provider. They set up our entire infrastructure.
What is the team composition?
I started working with the owner.
How did you come to work with Lightbulb Networks?
It was a referral.
How much have you invested with them?
We’ve spent between $25,000–$50,000.
What is the status of this engagement?
We started working with their team in February 2018.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
I’ve been impressed with the overall expansion and growth. They’re committed to making everything work properly and adapting to our growth. They’ve done an excellent job.
How did Lightbulb Networks perform from a project management standpoint?
They’re very professional. Their communication skills are excellent. They also let us know a great deal of information to make sure we understand our projects and if there will be any bumps ahead.
What did you find most impressive about them?
Their team is always there. They’re easy to reach and talk to. We’ve never had issues getting back with them. We trust them.
Are there any areas they could improve?
Since they’re a growing company, they need more personnel.
Do you have any advice for potential customers?
Allow them the opportunity to improve themselves. They’re trustworthy, honest, and transparent.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Managed IT Services for Full-Service Accounting Firm
IT Managed Services
Less than $10,000
Sep. 2018 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They look for long-term solutions rather than quick patches for our issues."
Sep 14, 2020
Managing Principal, LSWG CPA
Barbara Roman
Business services
Frederick, Maryland
11-50 Employees
Phone Interview
Verified
Lightbulb Networks provides IT services to an accounting firm. They have helped transition the client to Microsoft's remote desktop service and handle technical support and email security.
Never opting for a quick solution that will not work, Lightbulb Networks conducts the research necessary to properly troubleshoot all problems. They communicate with the client about project progress over email, letting them know about any potential delays in a timely manner.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
We’re a local and regional CPA firm that offers tax audits, accounting services, and consulting services. I’m the managing principal.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Lightbulb Networks?
They helped us save money by eliminating an extraneous remote desktop service.
SOLUTION
What was the scope of their involvement?
We generally use their services for technical support and consulting. They discovered that we were paying additional money for a service that our Microsoft package already provided. From there, they transitioned us to Microsoft’s remote desktop service, which saved us money. We call on them to help us through sticky technical issues, and they also do dark web monitoring on our staff member emails.
What is the team composition?
I work with three of them, including Kennan (CTO).
How did you come to work with Lightbulb Networks?
Keenan was employed with another firm prior to creating Lightbulb Networks. During that time, he helped us rewire our network server and took on various other IT projects. We were familiar with him and wanted to continue working with him.
How much have you invested with them?
The dark web monitoring costs about $2,000 each year. Our network rewiring project cost and an additional $2,500–$3,000. I can’t recall the investment we made on the remote desktop migration, however.
What is the status of this engagement?
We’ve been working with them since around 2018.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
When we’ve had issues, Kennan digs into the details. Rather than a quick fix, he does the research required to fix our problems for the long-term.
How did Lightbulb Networks perform from a project management standpoint?
They’re very timely about keeping us informed about progress, letting us know if there is anything that may cause a delay. We communicate primarily over email.
What did you find most impressive about them?
They look for long-term solutions rather than quick patches for our issues.
Are there any areas they could improve?
I can’t think of anything.
Do you have any advice for potential customers?
The level of feedback you’ll get from them exceeded that of other managed service providers. I’d recommend comparing them against others.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
"They’re great at letting us know how they’re progressing on a project."
Cost
5.0
Value / within estimates
"They’re not always the cheapest, but they provide great value."
Willing to Refer
5.0
NPS
Managed IT Services for Utility Service Company
IT Managed Services
Confidential
Mar. 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They’ve been an extremely solid team to work with."
Sep 9, 2020
Design Director, Southern California Electrical Firm
Josh Thiel
Utilities
Orange County, California
1-10 Employees
Phone Interview
Verified
Lightbulb Networks provides managed IT services for an electrical firm. They set up the network and cloud systems, and take care of any IT needs or issues, like security and hardware.
The support from the Lightbulb Networks team pleases the client, helping them keep their systems well-managed and all their issues are resolved quickly. Their diligence, personal attention, and deep knowledge make them a solid partner.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the director of the design group for Southern California Electrical Firm. We design the new utility systems for people and project manage and consult for the company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Lightbulb Networks?
We were a small company that was just starting out, so we didn’t have any kind of IT support and needed one.
SOLUTION
What was the scope of their involvement?
They came in and set us up with the network and gave us some cloud systems. They set up our IT security, too. They support us in any IT needs that we have and do a lot of work behind the scenes. They scan our systems, keep malware out, and manage our clouds. When we need new machines, we run it by them and use their help there, too.
What is the team composition?
We typically work with about three people from their team. I’ve worked with Keenan (CTO) from the beginning and there are two others who help out, too.
How did you come to work with Lightbulb Networks?
We’d talked to a couple of choices, but I knew Keenan through mutual friends. They were very responsive, gave us a lot of options, and they seemed to fit with what we were doing.
What is the status of this engagement?
We’ve been working together since around March 2019 and our engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
They’ve been great — I’d give them a 10 out of 10. Whenever we have any kind of issue, they are there for us immediately. Everything is extremely fast and we never feel like we’re in a line of 5,000 people.
For example, we had a massive email hack and a virus, and they dropped everything they were doing to check all of our systems and machines within the company. They figured out the problem, fixed it, and gave us options for extra securities.
How did Lightbulb Networks perform from a project management standpoint?
They are always available. We can submit a ticket and they’ll look at it, but we can also contact them immediately. Whether we need someone onboarded or some issue like the hack comes up, we can reach them and they’ll help us immediately.
What did you find most impressive about them?
I like that we’re dealing with the same people; they know our systems and remember us. They’ve been an extremely solid team to work with. We also really like the cloud server they use; it’s really accessible from our phones and computers.
Are there any areas they could improve?
No, there’s nothing. They’re all we need for a company of our size.
Do you have any advice for potential customers?
I really like the cloud server, so I’m happy we chose to use that and would recommend it.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Technical IT Support for Manufacturing Company
IT Managed Services
$50,000 to $199,999
Aug. 2018 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
“I would recommend them to any business looking for an IT consultancy.”
Sep 8, 2020
IT Administrator, Manufacturing Company
Anonymous
Manufacturing
Anaheim, California
51-200 Employees
Phone Interview
Verified
Lightbulb Networks provides additional IT support for a manufacturing company’s six locations. Some major projects have included server migrations, equipment upgrades, and hardware management.
Lightbulb Networks is always available to tackle problems. The team stays up to date on the latest tech and is responsive to client issues. It’s a strong value for their monthly service agreement fees.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
We manufacture die-cutting tools for corrugated packaging. This includes display die cuttings for boxes, produce containers, labels, and more. In my role, I manage all in-house IT work.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Lightbulb Networks?
We needed a vendor that could provide IT support across our six locations in the US.
SOLUTION
What was the scope of their involvement?
We have a service agreement with Lightbulb Networks to support our IT needs. They function as a remote consulting company, offering on- and off-site helpdesk assistance. If an employee has a technical issue and I can’t get to them in time, then they call Lightbulb Networks for help.
They manage our machines, computer hardware, services, and more. Additionally, we’ve done several server upgrades and migrations, and they’ve also swapped out older equipment at our branches.
What is the team composition?
I work with the founder and a support engineer.
How did you come to work with Lightbulb Networks?
One of our customers referred me to them, so I decided to give them a shot.
How much have you invested with them?
Over the past two years, we’ve spent between $75,000–$100,000. It’s a monthly payment for a service agreement.
What is the status of this engagement?
We’ve worked with them since August 2018.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
I’m happy with their support service. They’re always there if I call about an issue, and I would recommend them to any business looking for an IT consultancy.
How did Lightbulb Networks perform from a project management standpoint?
It’s a fast turnaround. When we call, there’s always someone there who can get on the problem and fix it. They stay on top of things, too.
What did you find most impressive about them?
They work great together as a team, and it’s not a struggle to get them to do things. Of course, the value we get for their price also has to make sense, otherwise, we wouldn’t have signed an agreement with them.
Are there any areas they could improve?
No, based on my experience, they’ve exceeded what I ask for.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
IT Management for Consulting Firm
IT Managed Services
Less than $10,000
Jan. 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They are very quick to respond to any issues or tickets."
Sep 3, 2020
Senior Manager of Global Operations, NMS Consulting Inc.
Arthur Mansourian
Consulting
Beverly Hills, California
1-10 Employees
Online Review
Verified
Lightbulb Networks provided IT management which also includes email and dark web support to a consulting firm.
Since Lightbulb Networks took over the project, the company was extremely pleased that they have no problems with their IT infrastructure anymore.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
We are a consulting firm and I am a Senior Manager.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Lightbulb Networks?
IT management
What were your goals for this project?
To manage IT and emails
SOLUTION
How did you select Lightbulb Networks?
We reviewed a few options and they were the best.
Describe the project in detail.
They provide IT, email, and dark web support
What was the team composition?
We have a rep at Light Bulb and also able to use their support staff.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
No problems with emails or IT
How effective was the workflow between your team and theirs?
Very effective
What did you find most impressive about this company?
They are very quick to respond to any issues or tickets.
