Unleash new potential: start digital.

Recognized as one of the top creative agencies in Canada, Lift is a talented and tightly-knit group of designers, strategists, and technologists. Our specialties lie in brand identity development, user-centred design, web development and online strategy and marketing. Our objective is to always push pass ordinary as we craft noticeably simple, elegant, and ultimately usable digital experiences and brands.

During our 15 years, Lift has been the recipient of multiple awards and accolades both for our growth as a business as well as for our skills as designers and developers. Our own web presence, along with some we’ve created for clients, have been recognized on an international scale for design and use of modern web technologies.

Lift has a proven track record of delivering innovative and meaningful projects that get noticed. We are driven to create work that we can look back on with pride and a sense of accomplishment. That goes beyond just a good visual design and extends to the experience. If it looks good but doesn’t work, it’s not a success in our books.

We solve problems, define strategies, and design and implement solutions. Whether you need to develop your brand identity and visual communications, enhance or establish your online web presence, or rethink your strategic approach to the ever expanding online ecosystem, we can help.

 
$10,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2002
Show all +
Edmonton, Canada
headquarters
  • Lift Interactive Inc.
    10139 81 Avenue NW
    Edmonton, AB T6E 1W9
    Canada
    780.426.1176

Portfolio

Key clients: 

Tourism Jasper, Amplifier Giving, Business in Vancouver, Strathcona County, Astronauts Wanted, Edmonton Economic Development, City of Edmonton, Mountain Park Lodges, Royal Alexandra Hospital Foundation, Bissell Centre, General Electric, Cargill, Amplifier, Johnson & Johnson, Adobe, ATB Financial, Government of Alberta, Sunrise Soya Foods, Global Aid Network, CKDesign Associates Inc., National Instruments

Reviews

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Product Marketing for Professional Training & Services Company

“People were impressed that this was a startup product.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec. 2016 - Aug. 2017
Project summary: 

Lift Interactive supported product launch efforts for an impending conference debut. The project team prepared everything necessary to both impress event attendees and further inform them.

The Reviewer
 
51-200 Employees
 
Edmonton, Alberta
Greg Kureluk
President, Yardstick
 
Verified
The Review
Feedback summary: 

Lift’s branding strategies clearly differentiated a fledgling product while debuting at a conference. Timely completion resulted in more favorable user interactions and impressionss while at the launch itself. Dedication is another key strength that comes naturally to Lift Interactive.

BACKGROUND

I'm the president of Yardsticks, which provides professional services and technology solutions to organizations that provide licensure certification exams to test centers, content publishers, and to companies that sell training and testing online.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lift Interactive Inc.?

We needed to take our new technology product called LearnerVerified and Learnerverified.com to market.

SOLUTION

What was the scope of their involvement?

Lift Interactive started from the ground up and ran the full gamut in terms of marketing and branding our product. Their process allowed us to consider our target customers and demographics.

We talked about customer user stories and how patrons would use our product. They then developed and designed brand and marketplace messages, websites, trade show booths, collateral development, product storytelling, and product pitch decks.

They created our Yardstick brand and helped kick off getyardstick.com.

What is the team dynamic?

We got to work with everyone, from interacting with Micah [Owner, Lift Interactive] to utilizing a whole team. Our primary project manager was Thorren Koopmans [Director of Strategy, Lift Interactive], and the three main people we worked with were Joel Verhagen [Designer, Lift Interactive Inc.], Claire Devaney [Strategist, Lift Interactive Inc.], and Jordan Yeo [Product Designer, Lift Interactive Inc.]. There were times where we had 10 people from Lift in our boardroom.

How did you come to work with Lift Interactive Inc.?

We’ve known Lift and Micah for a long time. We needed to change the name of our company about seven or eight years ago, and they helped us with the name Yardstick and the early artistic branding. 

How much have you invested with them?

We’ve invested $100,000.

What is the status of this engagement?

We got off to the races in December 2016 and the project finished in August 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We used the DevLearn conference in Las Vegas as the launch of our product. Thanks to Lift’s branding, we were presented as a professional company. People were impressed to find out that LearnerVerified was only a startup product. We walked away from that expo with over 100 qualified leads.

How did Lift Interactive Inc. perform from a project management standpoint?

They used several project management tools to keep us on track and focused. I learned a lot from them thanks to their step-by-step process with customers. This was a big project and they kept us on the rails.

What did you find most impressive about them?

Two things were most impressive. First is the quality of their output, which is driven by their understanding of formal branding and marketing. Second, they have talented people committed to their culture and clients.

 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design for Realtor Partnership

“From top to bottom, we were well taken care of.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May - Sept. 2017
Project summary: 

Lift Interactive planned and developed a new website that prioritized user experience and incorporated elements from two previously existing sites.

The Reviewer
 
1-10 Employees
 
Alberta, Canada
Design Representative, Fine Method Studios
 
Verified
The Review
Feedback summary: 

A thorough planning process and effective project management yielded an intuitive and visually appealing end product in a timely fashion.

BACKGROUND

Introduce your business and what you do there.

I was contracted to create a new website for a realtor partnership. I oversee design and marketing for them and represented them in meetings with Lift Interactive.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lift Interactive?

We wanted make a new site that incorporated information from both the realtors’ previous sites, and offered a more refined user experience than other realtor services.

SOLUTION

What was the scope of their involvement?

They oversaw all aspects of the website development process, from planning through implementation. We went through a discovery process, identified major goals, and mapped out the site. One of the partners had a larger following going into the project, and Lift went through its analytics to see what was working well and what needed changes in moving forward. I sent them examples of site designs and user interfaces that reflected what we were looking for, and we ended up settling on WordPress for a CMS. From there, we started with content creation and built up the site step by step.

What is the team dynamic?

I worked mostly with Matt Remley [Account Manager, Lift Interactive], but also interacted with their director of strategy, a communications strategist, a designer, and a programmer.

How did you come to work with Lift Interactive?

I’ve done contracting for them in the past, and knew that they are a great company. They’ve also won awards for the quality of their services.

How much have you invested with them?

Between $20,000 and $25,000.

What is the status of this engagement?

We started working together in May 2017, and the project concluded in October with a site launch in early September.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

While I don't have metrics on hand, we've gotten a lot of compliments on the look and feel of the site.

How did Lift Interactive perform from a project management standpoint?

Very smoothly. When things weren’t moving fast enough, they took a lead on keeping the pace up. They knew when to give things a push and send a few extra emails. As for PM software, they used activeCollab to track their progress.

What did you find most impressive about them?

I really enjoyed working with Matt, and I felt like I got what we were promised. The final product was exactly what we were looking for.

It also seemed like a very positive work environment. The people involved had a lot of energy and enthusiasm for our project. From top to bottom, we were well taken care of.

Are there any areas they could improve?

They had a lot of tools to streamline the development process, but I felt that I was signing up for too many additional services. Although they were meant to make things easier, the number of tools we were using seemed excessive at times.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    We initially wanted a lower budget, but we ended up with a better product.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev & Design for Not-for-profit Company

“Lift Interactive kept us engaged throughout the entire project and consistently asked for our input.”

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
Fall 2016 - Ongoing
Project summary: 

After suggesting potential platforms, Lift Interactive both designed and developed a website, creating a web presence and directing visitors to relevant information. Now, the team tracks data and improves SEO.

The Reviewer
 
51-200 Employees
 
Canada
Director of Marketing, Not-for-profit Company
 
Verified
The Review
Feedback summary: 

Although still in the early stages, the website received positive reviews from all stakeholders involved. Lift Interactive accomplished all project goals and maintained clear and open communication. They didn’t provide much insight into the next steps, but the team engaged with the work as a true partner.

BACKGROUND

Introduce your business and what you do there.

I'm the director of marketing for a trade and investment team responsible for driving economic development in our city. I'm responsible for campaigns, web, and communications support.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lift Interactive Inc.?

We needed to create a business expression of our identity and the services that we offer, but we didn’t have a website or web presence for the trade and investment services.

SOLUTION

What was the scope of their involvement?

First, Lift Interactive provided strategy and suggestions for what platform we should use. Once we selected one, Lift both developed and designed the website. It’s set up to visually focus on and differentiate between our two most likely users: visitors wanting to expand their business, and visitors wanting to invest their marketing dollars in our city. There’s also a page to learn about our team and another explaining how to further access our data center.

Now that the site’s live, they’re setting up tracking so we can get a regular monthly report on how the site is being used, what’s effective, and what our SEO baseline is. We want to do future campaigns to drive more traffic to the site, but those are still in the planning stage.

What is the team dynamic?

We have a project manager, but we also have access to the whole team, from the organization’s leadership to the creative side. Most of our communication goes through the project manager, though.

How did you come to work with Lift Interactive Inc.?

We did a web RFP [Request For Proposal], a few companies submitted proposals, and we chose Lift Interactive. We’d worked with them before, and their costs were competitive; plus, they had relevant experience.

How much have you invested with them?

We’ve spent around $70,000 so far.

What is the status of this engagement?

We partnered in the fall of last year, and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

At this stage, results are subjective, but Lift Interactive has achieved all the goals we set. We wanted a platform that showcased our services and resulted in lead generation, and that’s exactly what we got. All of the stakeholders involved in the project are highly impressed with the work.

How did Lift Interactive Inc. perform from a project management standpoint?

They always communicate and keep us updated. They meet their timelines as agreed, and they continually push the project forward to make sure we accomplish all deliverables on time and on budget.

What did you find most impressive about them?

Their team is knowledgeable and versed, not just in the digital side of things, but also in traditional marketing and communication perspectives. They’re good at collaborating and working with the client, which can be hard to find. I’ve worked with other agencies that just take the scope of work, go away, and come back later with a finished product. But Lift Interactive kept us engaged throughout the entire project and consistently asked for our input, making it a true partnership.

Are there any areas they could improve?

It would have been nice to get their recommendations for the next steps. We would’ve appreciated them being more proactive on what we should do in phases two and three.

4.5
Overall Score No one's perfect, but they did pretty well.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
    The timeline limited their creativity a little bit.
  • 4.5 NPS
    Willing to refer

Branding & Logo Creation for Neighborhood Pub

“We get great feedback on our logo… Their product is far superior to other design firms’.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
June 2016 - Aug. 2017
Project summary: 

Lift Interactive created brand identifiers for a new restaurant, including a logo and menus. They now collaborate on advertisements and design fixes.  

The Reviewer
 
1-10 Employees
 
Edmonton, Alberta
Katy Ingraham
Owner, Cartago
 
Verified
The Review
Feedback summary: 

The logo is highly recognizable, and team interactions were positive. The timeline and schedule faced a lack of clarity, but product quality was excellent.

BACKGROUND

Introduce your business and what you do there.

I am part-owner of a neighborhood pub. We opened in August 2017, with a focus on German beer, craft cocktails, and German street food.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lift Interactive?

We wanted help with our brand identity, logo and menu creation, and other design elements.

SOLUTION

What was the scope of their involvement?

They created our menu and our logo.

What is the team dynamic?

We worked with Chris Provins [Director of Brand, Lift Interactive] and Joel Verhagen [Designer, Lift Interactive]. We met with them to discuss our goals, and exchanged mood boards and other examples to make sure they were on the right track.

How did you come to work with Lift Interactive?

We have a personal relationship with Chris Provins, and had seen his previous work. We knew we wanted to work with him.

How much have you invested with them?

We’ve invested around $6,000.

What is the status of this engagement?

The project started in June or July 2016. We still work with them on ad creation and changes to our menu.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We get great feedback on their design, and logo recognition is higher than our name recognition in our market.

How did Lift Interactive perform from a project management standpoint?

This could use the most improvement. We tried to use a platform at first, but ended up communicating mostly by phone, email, and text.

What did you find most impressive about them?

Their product is far superior to the output I’ve seen from other design firms.

Are there any areas they could improve?

They could communicate their timeline more clearly. A detailed breakdown of deliverables, delivery dates, and what they needed from us would have helped solidify our expectations.

4.0
Overall Score I would give them a higher rating, but for timeline issues.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    There was confusion in setting timelines and meeting expectations.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    The product is superb, and dealing with the team is enjoyable. I would rank them higher for product quality, but lower for overall service.
  • 5.0 NPS
    Willing to refer

Web Redesign for Home Business Unit

"This is a company filled with people who love what they do."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. - Sept. 2017
Project summary: 

Lift Interactive redesigned a proprietary CMS for a real estate firm. They used WordPress to enhance UX and simplify editorial control, and built custom search functionality and a mortgage calculator.

The Reviewer
 
201-500 Employees
 
Winnipeg, Manitowa
Project Manager, Home Business Unit
 
Verified
The Review
Feedback summary: 

The redesigned site improved usability and now serves as model for improving similar digital platforms. Lift offers competitive pricing and excels at both the technical and design aspects of web dev. They pair professional project management with a laid-back atmosphere to produce impressive results.

BACKGROUND

Introduce your business and what you do there.

I’m an analyst in the Marketing Support Services department of a large real estate company. I work in a project management capacity to help guide our subsidiaries through digital projects.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lift Interactive?

We wanted to modernize the website for one of real estate companies by enhancing UX and centralizing editorial control.

SOLUTION

What was the scope of their involvement?

The original website was built on a proprietary CMS that required us to contact the developers to make any changes. Lift created a WordPress-based CMS that allows us to make edits in-house.

They completely redesigned the site to provide an exceptional user experience, and also added a number of custom features. Their search functionality, for instance, allows users to modify results in real-time, and they built in a mortgage calculator.

What is the team dynamic?

Matt Remley [Account Manager, Lift Interactive] was our main point of contact throughout the entire project, but we also worked with Laura [Salter, Communications Strategist, Lift] on design consulting. Thorren Koopmans [Director of Strategy, Lift] helped us specify our needs and organize timelines during the planning phase. Kalob [Taulien, Developer, Lift] provided technical support after launch.

How did you come to work with Lift Interactive?

They worked with another one of our subsidiaries in the past, and when I was considering developers for this project, they submitted the most compelling RFP. I wanted an agency that could offer more than simple cost and scheduling estimates, and Lift provided insight and ideas before they even officially signed on.

They also offered a competitive price, which always helps.

How much have you invested with them?

Around $35,000. They stayed on budget, which was a first for me. Most developers I've worked with go over their cost estimates.

What is the status of this engagement?

We started in March 2017 and launched the new site in September 2017. We originally planned to launch in July, but there were delays on our end in providing content.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don’t have any metrics available, but the site operates exactly as we wanted. I've also heard positive reviews from within our organization, with our other subsidiaries referencing the site as a model for enhancing their own platforms.

How did Lift Interactive perform from a project management standpoint?

As someone who frequently works with web developers, my biggest complaint is that communication and attentiveness tends to decline as the project advances. This was not my experience with Lift. From a project management standpoint, they’re one of the best. We used Active Collab to coordinate and they kept us updated regularly.

What did you find most impressive about them?

They have a keen sense for the overall package. Most developers seem to excel at either the technical aspects or the design aspects, but not both. Lift, however, handles both at an expert level.

They also have a unique business culture. Their office has a laid-back atmosphere, with bikes on the wall and a welcoming pet policy for staff. This may seem like a small thing, but it tells me this is a company filled with people who love what they do.

Are there any areas they could improve?

There were no glaring mistakes, but there were occasional instances in which it would have been easier to communicate via phone. Still, we were in constant communication through Active Collab and email.

5.0
Overall Score The project went seamlessly, and Lift was professional and able to work independently.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    Their costs are slightly above-average, but you absolutely get what you pay for.
  • 5.0 Quality
    Service & deliverables
    This was my best web development experience in the last five years.
  • 5.0 NPS
    Willing to refer
    If they can replicate my experience, then I would fully recommend Lift.

Website Redesign for Corporate Telecom Company

"Everything that we wanted in terms of design for our main website, was done exactly right by Lift Interactive."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2015 - Ongoing
Project summary: 

The project began as a website rebuild for the client's marketing website, and has expanded to include a redesign of customer software.

The Reviewer
 
11-50 employees
 
Alberta, Canada
Sean Harris
Partner, Simplex Mobility
 
Verified
The Review
Feedback summary: 

The design work has exceeded expectations and garnered positive feedback. Lift Interactive's hands-on approach to the project was a unique process that the client appreciated.

BACKGROUND

Introduce your business and what you do there.

Simplex Mobility develops telecom management software. I am the operations manager of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lift Interactive?

We needed to rebuild our main marketing website.

SOLUTION

What was the scope of their involvement?

Lift Interactive coordinated a very good plan of how to transform our website to a version which conveyed the right vision concerning our software. Our website could be marketed correctly, had a modern design, and worked on a multitude of mobile devices and browsers.

The whole process took a few months, during which Lift Interactive kept us informed about what was going to happen next, and what we needed to do in order to ensure that the process moved along smoothly. We've had around 4-5 websites since we've been in business. Lift Interactive has created the most attractive version that our company has had. We've received tons of good feedback, and it's nice to have a website that we can we can be proud of.

We're now looking to get a fresh coat of paint on a specific customer software. It wasn't mobile optimized, and also lacked some key features. We started that project with Lift Interactive in March 2016. They've re-envisioned each specific page, step-by-step. Lift Interactive has developed a template which our backend people can utilize in a modular way, whenever a new page is developed. We have a strategy/programming guide for the frontend side, given that we don't have dedicated frontend developers. The standardized templates provided by Lift Interactive have made our work a lot easier. Before, many of our pages had varying buttons, forms, and tables. It was a mishmash which was simplified and streamlined by Lift Interactive.

How did you come to work with Lift Interactive?

Lift Interactive approached us, and we had a few chats with their team. We are part of the Edmonton Executives Association, which allows different businesses to market their information directly to key decision-makers. One of our business partners met someone from Lift Interactive at a point when we were looking to put a fresh coat of paint on our website. Lift Interactive told us that that was exactly what they did, so we got started.

How much have you invested with Lift Interactive?

Our main website had a development cost of $17,000, including the design work, mobile optimization, visual content, and setting up our blog.

The redesign of our internal website involved Lift Interactive creating templates and a bootstrap version from scratch. We handled parts of the work. The cost of Lift Interactive's involvement was $10,000, which included a style guide for our developers, letting them know exactly what needed to go where, when creating a new page.

What is the status of this engagement?

We started working with Lift Interactive in 2015.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Everything that we wanted in terms of design for our main website, was done exactly right by Lift Interactive. They delivered everything that we required, and when the project was done, Lift Interactive was able to handle extra elements which we requested, in a timely manner, without additional cost.

The external feedback from existing and new customers alike has been that we have one of the most attractive and easy-to-use marketing websites, compared to our competitors.

How did Lift Interactive perform from a project management standpoint?

In the programming world, there will be deadlines that will go further than anticipated. We're developers ourselves, so we can understand this. There was nothing out of scope.

What did you find most impressive about Lift Interactive?

I appreciated Lift Interactive's approach to designing our website, compared to other firms we've used. Having round-table discussions was something which we never did with other web designers. This allowed us to not only come up with new ideas, but also allowed Lift Interactive to give us some alternative approaches. Many of those decisions allowed us to change ideas which we thought were great, into ones that were even better. This is a good process, compared to someone simply saying "yes" to everything. The product, in the end, was better than what we'd anticipated. There were certain things which we may not have thought of, but because Lift Interactive is an expert in the field, we had access to good feedback.

Are there any areas Lift Interactive could improve?

The only issue which I've had was that, from a project management standpoint, I had to have follow-ups with Lift Interactive. There were periods of a couple of days when there was dead air, and we had some unanswered questions. A bit more direction from Lift Interactive, and more clarity on what's going on in the background, would be beneficial for us as a client, given that we don't work there, and don't know exactly what's going on. This was my only issue, and it didn't happen often. For most of the time, Lift Interactive is good at doing follow-ups.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Application Developmeny for Media Streaming Company

"Lift Interactive has an ability to understand our messaging and branding, applying it to the user experience side."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2012 - Ongoing
Project summary: 

Lift Interactive was tasked with building a simple-to-use web application for radio DJs. The client developed a Python API and Lift developed frontend elements.

The Reviewer
 
1-10 employees
 
Edmonton, Canada
Andrew Snook
Founder, StreamOn
 
Verified
The Review
Feedback summary: 

Lift Interactive has consistently delivered high-quality results for the client and has been easy to work with. Their team is noted as having talented programmers.

BACKGROUND

Introduce your business and what you do there.

StreamOn provides streaming audio solutions for radio broadcasters. At the end of 2015, we merged with a larger company, Futuri Media. I am the founder of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lift Interactive?

Our initial project involved developing a simple-to-use web application which would allow a radio DJ to quickly drag clips of audio from the show into a playlist which could be pushed onto the podcast. It needed to have a simple interface which didn't require training in order to use, thus allowing us to scale it towards a number of radio stations.

SOLUTION

What was the scope of their involvement?

Lift Interactive built our web application. My team had built a Python-based API, and we had a full backend. We worked with Lift Interactive on creating our frontend elements. They were brought to our office, were given an overview of our goals, and took it from there.

How did you come to work with Lift Interactive?

I was looking for a local partner which could collaborate with our team, and researched a number of companies in Edmonton. Lift Interactive stood out through their background of not just creating pretty websites, but also thinking through the whole user experience. As I interviewed them, I found that Lift Interactive had the talent necessary to create an interface which looked wonderful and worked well on the programming side.

How much have you invested with Lift Interactive?

The cost of our first project with Lift Interactive was around $40,000. Overall, we've spent around $50,000 for Lift Interactive's services.

What is the status of this engagement?

We started working with Lift Interactive 4 years ago, and have had a number of projects during this time. Our most recent one was a hardware project. Lift Interactive helped us.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I've worked on 4-5 projects with Lift Interactive up to this moment. On every single one, they delivered on time, and as soon as we had the product in our hands and we showed it to our team and to customers, we received raving reviews. Not one project turned out badly.

How did Lift Interactive perform from a project management standpoint?

Lift Interactive kept us in the loop on areas which needed decision-making. For everything else, Lift Interactive's team simply went about their business, building things, providing us a concept to see, and going to the next stage.

What did you find most impressive about Lift Interactive?

Lift Interactive has an ability to understand our messaging and branding, applying it to the user experience side. They have a team of talented programmers. On projects I've done with different companies, the focus was just on building a website. If I asked any of the programmers to go outside of that, things didn't always go so well.

Are there any areas Lift Interactive could improve?

I don't have any real complaints.

5.0
Overall Score Lift Interactive has a great team of people. Anytime we started a project with them, the process was excellent.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    Lift Interactive isn't the cheapest option available, but they do very good work.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Digital Advertising for Destination Marketing Organization

"I find Lift Interactive to be extremely available, personable, and beyond creative."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2014 - Ongoing
Project summary: 

Lift Interactive was tasked with managing the client's SEO [search engine optimization], SEM [search engine marketing], and various other advertising campaigns. Additionally, the engagement has included design projects for the client's festival.

The Reviewer
 
11-50 employees
 
Alberta, Canada
Digital Communications Specialis, Destination Marketing Organization
 
Verified
The Review
Feedback summary: 

Lift Interactive has been identified by the client as available, personable, and creative. Although the projects were fast moving, Lift Interactive managed to deliver high-quality results.

BACKGROUND

Introduce your business and what you do there.

We're a destination marketing organization for a national park. I am a Digital Communications Specialist for the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lift Interactive?

We'd worked with Lift Interactive on other campaigns in the past, and found their output to be cohesive with the parts that fit in with our upcoming festival.

SOLUTION

What was the scope of their involvement?

We approached Lift Interactive in order to manage our SEO, SEM, and all additional aspects of our advertising campaign, in order to keep things consistent and on-time.

Lift Interactive has taken on a significant chunk of the design for our festival, including generating ideas for stage designs, collateral that would be seen on the ground, as well as some print advertising. Lift Interactive is also working on a 15-second commercial for us.

How did you come to work with Lift Interactive?

We have a retainer with Lift Interactive, and we simply reworked it in order to include campaigns. Our work fell within that.

How much have you invested with Lift Interactive?

The project falls within our retainer with Lift Interactive. We've dedicated 3 months of it to the work, which comes to around $37,000.

What is the status of this engagement?

Overall, our collaboration with Lift Interactive started before I came to work for the company. This particular project was started 2 years ago. We have an ongoing relationship.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Our campaign was very fast-moving, on an adjusted budget from 2015. We're still in the middle of it, but up to this point, items have been delivered within difficult timelines. The creative aspects are excellent.

How did Lift Interactive perform from a project management standpoint?

We are within budget. Timelines have been adjusted in order to make up for short-notice items. Lift Interactive hasn't been late, but some tasks weren't delivered due to certain circumstances.

What did you find most impressive about Lift Interactive?

I find Lift Interactive to be extremely available, personable, and beyond creative. They have a big team full of people with very imaginative ideas. When we workshop with Lift Interactive, there won't be just one person from their team present, but many resources getting involved with the project. I find this to be very unique.

Are there any areas Lift Interactive could improve?

Lift Interactive has switched over its project management system, which seems to be working well for us. Other than this, the only thing I can mention is that Lift Interactive's team dreams big, and we sometimes forget to shut them down. That's what they're getting paid for. Lift Interactive has done everything possible in order to plan ahead overall.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    We have recommended them.

Website Design for Espresso Cafe

"They're conscientious in understanding what I'm trying to pervade regarding my brand."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2013 - Ongoing
Project summary: 

Lift Interactive initially developed a website to communicate the client’s brand and mission statement. They now design logos and labels and provide comprehensive branding work.

The Reviewer
 
1-10 Employees
 
Edmonton, Alberta, Canada
Antonio Bilotta
President, DaCapo Caffe
 
Verified
The Review
Feedback summary: 

Although no metrics are yet available, the designs are effective and elegant. Lift Interactive won praise for their hands-on approach, visiting the cafe and supporting its mission. They are both organized and communicative.

BACKGROUND

Please describe your organization.

We are Da Capo Caffe, in Edmonton, Alberta.

What is your position?

I am the owner.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Lift Interactive?

We wanted to develop a website that would communicate our brand and mission statement to the public.

SOLUTION

Please describe the scope of their involvement in detail.

They initially built our website, and the work extended to revamping our logo and designing a coffee bag model. At this point, their work extends to all our branding.

How did you come to work with Lift Interactive?

Their office was in proximity. We started talking, and I asked for their help.

Could you provide a sense of the size of this initiative in financial terms?

The work is ongoing; however, I couldn't provide an exact number.

What is the status of this engagement?

The first project started two years ago [2013], and we're still working together.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

I don't have any specific metrics available. Much of the work hasn't been fully launched. A component of the website isn't yet available because there is still content that needs to be created.

How did Lift Interactive perform from a project management standpoint?

They're really effective. They use Basecamp for project management, through which everyone involved receives an email for every new event and with the general state of the project. This is something new to me, and I quite enjoy always being in the loop with their staff communications for the project.

What distinguishes Lift Interactive from other providers?

They're conscientious in understanding what I'm trying to pervade regarding my brand. They frequent the cafe, actually supporting the business. If they didn't come in as a client, it would be harder for them to understand what we were trying to accomplish.

Is there anything Lift Interactive could have improved or done differently?

I'm very satisfied with how Lift Interactive operates.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I've already directed three clients to them.

Website Development For Community Building Initiative

"They’re just very kind, generous people that are smart, talented, and likeable."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2012 - Mar. 2015
Project summary: 

Lift Interactive designed, developed, and launched a website for a community initiative. They also provided periodic updates and strategic direction relating to key features.

The Reviewer
 
1-10 Employees
 
Edmonton, Alberta, Canada
Former Executive Director, Make Something Edmonton
 
Verified
The Review
Feedback summary: 

The site is highly usable and visually attractive. It was delivered on schedule and within budget, despite a short timeframe. Lift Interactive frequently solicited feedback and accounted for their progress. They distinguished themselves with their transparency, dependability, and technical skill.

BACKGROUND

Please describe your organization.

I used to work with the organization, it is a community building initiative called Make Something Edmonton. Most recently, it was based out of the Edmonton Economic Development Corporation. So, it basically was an initiative of EEDC.

What is your position?

I was the executive director.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Lift Interactive?

I started working with Lift at the birth of the organization, before we even had a name for it. It initiated out of the City of Edmonton, the municipality to be specific. Its role was to find a tangible identity for the City of Edmonton, and to start to get some momentum among citizens around that identity. We did some work initially, with a volunteer task force of citizens, and they kind of validated some of our early research. We wanted to validate it further by activating Edmontonians. So, we began this initiative. Shortly after identifying what our purpose was and what our goals were, we started to work with Lift and developed an online presence for us.

SOLUTION

Please describe the scope of their involvement in greater detail.

It was really soup to nuts. I am by no means a technical person, so I relied on them not only to develop a great, usable, and beautiful site, but also to give me some strategic direction on some of the key functions that I didn’t think about at first. They were essential as a strategic partner for us, right from the start.

How did you come to work with Lift Interactive?

They won a competitive bid. We asked two other Edmonton-based web firms to bid on the business, and Lift was the victor.

Could you provide a sense of the size of this initiative in financial terms?

Their work was pretty affordable for us. I think our initial budget was around $50,000 Canadian dollars.

What is the status of this engagement?

We started working with them back in December of 2012. As far as I know, they’re still working with Make Something Edmonton. I left the organization in April of this year, and Lift had just completed the second update to the website after the initial launch. They did an update for us back in late 2013, and then late 2014-early 2015, they completed the second update to the site.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

One of the key dynamics that went on initially was that they had a ridiculously short amount of time to get the initial site up and functioning for us. We chose them as the winning web developer, probably just before the Christmas break in 2012. We didn’t have a chance to get to our initial meetings and discovery and all that sort of stuff—that was probably by the third week or so of January. And then, they had a site up and ready to go, launched, by the 21st of March. So, it was really kind of an 8-week project.

Because of the short time frame, they were good about asking very clear questions about our needs, and I had a lot of faith in them. They elicited a lot of faith and respect for their talents, knowledge, and expertise, so I was very confident in giving them a fairly substantial rein, and they delivered. I think it was all because of Micah. Micah Slavens, the principal, and his team just instilled a confidence in me, and I just knew that they would do great work. And they delivered.

Everyone was very pleased about the results. I’ve been in the marketing communications world for almost 30 years now, and I’ve worked with a lot of partners and specialists, and Lift, by far, has been the best experience of working with a supplier that I’ve ever had.

How did Lift Interactive perform from a project management standpoint?

Well, they came in on budget, and again, in my career, I’ve seen a lot of budget and scope creep, and there wasn’t any of that with Lift. I think one of the keys to their success around this tight time frame was really solid project management. I was always clear on the milestones along the way. They were good about keeping me informed on the work that they’d been doing, showing me advances, asking questions, and checking in when they needed some confirmation on things. It was a fantastic experience. I didn’t have any moments of worry or anxiety.

What distinguishes Lift Interactive from other providers?

I just think they’re good people. They want to do good work. They were very generous and very patient with me, especially with my lack of knowledge. I have done some Web projects in the past, but not a lot, and so I was pretty green.

They’re just very kind, generous people that are smart, talented, and likeable. I think, when you’re working with partners in any sort of marketing communications, or any sort of agency relationship, you want to like who you work with, because the respect and all of the things that make a relationship work, just sort of fall into place. They are a terrific team. I just really enjoyed working with them, and I had a ton of confidence in them.

Is there anything Lift Interactive could have improved or done differently?

No, not really. Sometimes I would joke with them because they’d have typos in the mock-up and concept files. I would tease them, because that would be the first thing I’d see. That’s my obsession, but it was only in the mock-ups.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were fantastic.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer