What evidence can you share that demonstrates the impact of the engagement?
Respondent 1: We took an app that was previously a premium model and turned it into a fully-gated, paid model. We honestly weren't sure what to expect, but I can say that we are very pleased with the conversion rate. It’s higher than we expected and our renewal rate is strong.
We also had a chat with Apple about how our app performed during an accessibility audit. They were very pleased with the work Lickability had done.
Respondent 2: Our average review score has also improved dramatically.
How did Lickability perform from a project management standpoint?
Respondent 2: We communicated regularly via conference calls and Slack, and exchanged design proposals through Zeplin. Requirements were documented through Google Docs.
They also had an organized checklist that made submitting to the App Store a very smooth process.
Respondent 1: They used GitHub to keep tickets clear and meticulously labeled whether specific aspects related to pre- or post-launch of the product. They never missed a deadline and clearly articulated anything they needed from our end.
What did you find most impressive about them?
Respondent 1: They pay close attention to detail and are very proactive developers. They pushed back on us if we made a request that would ultimately harm the app’s overall performance and made sure the app would scale well for for future cellphone sizes.
They were real partners. It didn’t feel like they were cranking through a quick contract and moving on.
Respondent 2: They care about small details and often caught things we missed. It was good to know our developers cared as much as we did.
Are there any areas they could improve?
Respondent 1: It feels like a cop out to say that I don't have anything noteworthy here, but they were just a breath of fresh air.
Do you have any advice for potential customers?
Respondent 1: I strongly recommend them. They delivered on time, offered proactive suggestions for improvement, and took pride in their work.
Respondent 2: If you want a company to simply build a product based on rote instructions, then Lickability may not be the right choice. They’re real partners and will work with you to ensure that an end product is the best it can be.