What was the scope of their involvement?
We hired Leveldesk to perform an assessment of the current environment, create a proposal for a new IT infrastructure, and then implement and monitor on an ongoing basis. I trust George, the founder and CEO of Leveldesk. I put a lot of personal and professional trust in him, and he basically handles everything related to IT, but I can’t give specifics of what was done.
I can say that he sourced and implemented a new hardware environment. He installed a bunch of new software to monitor our IT infrastructure on an ongoing basis, including but not limited to data security management, data leakage protocols, single sign-on environments, and other tasks related to security. We didn’t have a CTO at the time, and we were also moving offices. Leveldesk built out the entire infrastructure for our new offices, as well as improving the prior office.
How did you come to work with Leveldesk?
I was introduced to various IT providers by a consultant I knew through a prior job. I chose George based on his ability, customer service, and the trust I developed with him over a series of meetings. He did a lot of work for us before we paid him a dollar, and he was doing good work out of good faith. That made it easy to trust him.
How much have you invested with Leveldesk?
We’ve spent between $200,000 and $1 million.
What is the status of this engagement?
We began working together in September or October of 2015, and the relationship is ongoing. The implementation is complete, and now they do ongoing monitoring.