Lets Nurture

Introduce your business and what you do there.

I’m the Co-Founder of Bindle, an app-based, on-demand moving and delivery service. It allows consumers to access to a vehicle and driver to move or deliver items.

What challenge were you trying to address with Lets Nurture?

Being a startup, we needed the app and website essentially built from top to bottom.

What was the scope of their involvement?

We provided them with wireframes and graphics. From there, they developed everything for the mobile app, which launched on IOS and Android, and company website.

What is the team dynamic?

We worked with the owner directly, but also with 1 project manager and 5 developers.

How did you come to work with Lets Nurture?

We found them on Upwork. After speaking with several developers, we decided Lets Nurture was who we wanted to work with.

How much have you invested with them?

We’ve spent $50,000–$70,000 for on app development.

What is the status of this engagement?

We started working together in October 2016, and now we keep them on retainer to fix any bugs that may occur.

What evidence can you share that demonstrates the impact of the engagement?

User feedback has been extremely positive. The app is intuitive and Lets Nurture made sure the customer experience is the best it can be. We’ve had over 1,200 downloads in 4 months, but can’t be sure that’s directly related to their work.

How did Lets Nurture perform from a project management standpoint?

They’ve been hyper-responsive throughout the course of our relationship. They accomplished whatever task we required and did so within our timeline and budget. During development, we used Basecamp as our project management tool. We used Skype, WhatsApp, and email to speak with them.

What did you find most impressive about them?

Anything that has to do with development, whether it be hardware or software, they have a team that can do it. Being a new company ourselves, they were able to walk us through any processes that we didn’t fully grasp. Additionally, they’re open to feedback and criticism to ensure they deliver the best product possible.

Advice for potential customers?

Be prepared and able to communicate your vision in detail. If you do so, they will be able to build your vision.

Introduce your business and what you do there.

I co-founded Snowmowr. Our mobile app lets customers order one-time, on-demand snow and lawncare services directly from their phone. Individuals describe their need and prepay for the service they want, and our contractors can claim those jobs on a first-come basis.

What challenge were you trying to address with Lets Nurture?

We had the wireframe of our app built, but needed help coding and creating both native Android and iOS versions of it.

What was the scope of their involvement?

We provided the wireframes we had, and they made modifications and suggestions. They helped design how the app would look, and solidified our branding through the visual aspects.

What is the team dynamic?

I spoke with several people for each project, including our project managers and the owner of the company. They had either five or six people in their team.

How did you come to work with Lets Nurture?

We find contractors on Upwork. We considered our options there, looked at their past projects, and felt they’d be a good fit for our needs and for the budget.

How much have you invested with them?

We’ve spent roughly $40,000–$50,000.

What is the status of this engagement?

We started brainstorming the app in January or February of 2015, and brought them on in April or May that year. We still work with them for touchups or adjustments. We’ve built another app with them already, and they’re helping us with another project now.

What evidence can you share that demonstrates the impact of the engagement?

The app runs perfectly. Whenever we find a general bug, they’re quick to fix it. Our contractors appreciate the easy user interface, especially compared to our competitors’ apps. It’s clear, concise, and straightforward for our customers as well.

How did Lets Nurture perform from a project management standpoint?

They were responsive whenever we needed to schedule a meeting or speak on the phone. They made themselves available when we had issues to resolve or changes to make, and always kept us in the loop. Most of our communication was through Skype, either video conferencing or over the phone. We also used Basecamp and corresponded occasionally via email.

What did you find most impressive about them?

They met deadlines, their communication was clear, and they gave us what we needed. They were also willing to share their ideas. They didn’t just follow orders, but made suggestions when they could make improvements. We had a really good experience with them.

Advice for potential customers?

Be clear, descriptive, and concise about what you want. There can be a bit of a language barrier, but they do well over the phone, especially if you can navigate them through any resolutions.

Introduce your business and what you do there.

I've worked with Lets Nurture at two different organizations. The first was a startup which I co-founded and was CTO of called Waysay. It was acquired by a company called Branding Brand and my role there was senior director of product.

What challenge were you trying to address with Lets Nurture?

Our platform is a drop-in SDK [software development kit] for mobile apps built on Android and iOS, essentially exposing an inbox for in-app users, which an app owner could use for things like transactional messaging, marketing, promotions, and so on—much like email is used today, but with an app.

Our skill set when we were a startup was around iOS development and the SaaS [software-as-a-service] components, including the platform, database, and so on. Since we had no Android experience, we brought Lets Nurture on to essentially build our Android SDK to match our iOS SDK. This was for phase one while we were still Waysay.

When we were later acquired by Branding Brand, we needed to roll out version two based on the improvements we made to the iOS side. We decided it would require a full rewrite of the Android SDK given the new capabilities that we had exposed in iOS. So, we brought Lets Nurture back to rewrite that Android SDK again.

What was the scope of their involvement?

They initially conducted a project kickoff, discovery phase, and feasibility analysis. The discovery session helped define how our SDK components would look in the app, what was feasible to share between the two platforms, and understand what needed improvement from the first version.

We mapped out the new requirements based on what had changed on the iOS side. The difficult piece of that work was really the translation between the two platforms. Certainly, there are some things we can do in iOS that we can't on Android, and there are certain things we can do on Android that you can't on iOS, such as background geolocation. Android is a little bit more flexible in terms of getting permission and tracking folks in the background if they let you, whereas iOS is a bit more rigid.

What is the team dynamic?

From our side, me and another senior director of product—who was my co-founder at Waysay—were involved. We had a project manager on our side to help guide the project. Our iOS developer played a role too, translating between the two platforms.

From their side, there was a project manager as well as a business development manager overseeing the relationship. Underneath the project manager, they had two Android developers that were doing the actual work.

How did you come to work with Lets Nurture?

We went through a site called Upwork and tried out a few different freelancers with really poor results. We finally found Sunil [Sr. Business Development Manager, Lets Nurture] online and were very impressed with not only their communication skills and their technical knowledge but also their rich portfolio of happy clients. So we ditched Upwork and took a shot with them.

How much have you invested with them?

We've spent around $10,000 with them.

What is the status of this engagement?

The project is completed. It took about six to eight weeks—probably between February and March of this year.

What evidence can you share that demonstrates the impact of the engagement?

Our product is a fully customizable SDK that brands put in their app. Lets Nurture’s work is mainly behind the scenes, so we really can’t measure success with customers based on their work per se, but the platform itself had very measurable results. Without their SDK, we wouldn't have been able to embed our technology in Android apps at all.

There's a very large, luxury retail global brand that everyone knows and loves that has our technology as a primary feature in their mobile application; it’s also a strategic element in their go-forward strategy. Also, a large nutritional retailer in the country uses it for geoanalysis across their client base, with hundreds of millions of data points across their customers. All this is a testament to their SDK work.

How did Lets Nurture perform from a project management standpoint?

They were really great. They have dedicated project managers that help steer the project and conform to your tools and how you work.

Once we decided what the requirements were, we had a project manager on our end shadow them. For the most part, they do their own project management. We use an Agile methodology and have daily and weekly Scrum calls for status updates, identifying blocks in the workflow, and so on.

What did you find most impressive about them?

They offer an incredible value for the money and do phenomenal work. Because they’re mostly offshore, it's incredibly affordable and the value is really rich.

Are there any areas they could improve?

I can't really think of anything. I've referred them to another colleague that has a startup, so I've been in the mix although I'm not really leading that project. They're incredibly flexible with him as he changes his business requirements over time.

Because of that flexibility, I can't really make a recommendation for them to do something better. The main thing when you're looking for a partner is if they’re open and accommodating to shifting scope when it's needed. In my experience, they have been.

Introduce your business and what you do there.

AddyMate is a startup operating out of Washington D.C. whose core offering is a mobile app targeting professionals. As founder and CEO, I head up product development and oversee technical implementation and operations.

What challenge were you trying to address with Lets Nurture?

The app is a location-based service which shows users who is around them, and helps them connect in real life. We targeted professionals in the 24-35 age range who are very active networkers. It was built to help them network without sacrificing their privacy, by providing them a platform to connect after they've met in person. They can then continue to communicate in-app until some trust has been established.

What was the scope of their involvement?

Lets Nurture was tasked with the core responsibility of mobile app development and development of the supporting backend. They handled all the technical app initiatives, including native iOS and Android development, backend infrastructure setup and logic development, and a system-wide rollout.

Their team was brought in to complete development, as well as build additional features and functionalities after the 1.0 phase. These included QR code generation and scanning, as well as being able to connect with people nearby who had common interests and friends.

What is the team dynamic?

I’ve worked with an average of six developers across the iOS, Android, and backend teams. The team comprises of tech enthusiasts who understand consumer products and techniques on improving conversions and repeat engagement.

How did you come to work with Lets Nurture?

I came across Lets Nurture via Elance [now Upwork]. After having interviewed several other firms, I found Lets Nurture had the best understanding and capabilities to build the app for me at a reasonable cost.

How much have you invested with them?

Just under $20,000.

What is the status of this engagement?

The overall project duration was of 1.5 years.

What evidence can you share that demonstrates the impact of the engagement?

Lets Nurture did a fantastic job with translating the designs, overall user experience, and system requirements into a solid working product that integrated with several third-party APIs, including Facebook, LinkedIn, Google Plus, and Twitter.

I’ve heard feedback from the users of the app; they’ve been happy with the implementation. It’s been stable across iOS and Android.

How did Lets Nurture perform from a project management standpoint?

The team was excellent at meeting tight deadlines and turning around change requests in a timely manner. Besides being able to help me develop additional features and functionalities, their strong capabilities in this area help them in accurately estimating both the costs and timelines. Lets Nurture has helped me stay within a strict development budget.

We used Basecamp and Skype for project communication. We also used videoconferencing platforms like GoToMeeting, and tracked issues or planned sprints using tools like JIRA.

What did you find most impressive about them?

The team is exceptional in their flexibility and their dedication to delivering to a customer's needs.

They command an advanced technical knowledge with a strong grasp on best practices across all major platforms. They’re accommodating of the client’s needs and timelines, jumping on urgent requirements and making sure resources were fully dedicated.

Are there any areas they could improve?

It’s been a fairly good collaboration in general, but with every project, there is a certain level of quality and testing which can improve. This is not specific to Lets Nurture, but they can definitely focus on getting better.

Introduce your business and what you do there.

My company's name is Party Goals. I am the creator and the head of a business.

It is an app and website for event planners that allows them to post party pictures, post about upcoming events, professionals can post videos about different ways to plan parties and more. The information allows people that are not professional planners to get some ideas. The app is the same concept.

What challenge were you trying to address with Lets Nurture?

I brought the entire concept to Lets Nurture. I had given them drawing snippets of things that I wanted to see. From there, they made my vision a reality. They were able to make it exactly the way that I imagined just from my explanations and drawing I showed them.

We started with the website and once the site was developed we went right into the app. They both were launched at the same time. I'm not sure what CMS they used for the site but I know it involved a lot of coding.

How did you come to work with Lets Nurture?

I actually found them on Twitter. I was looking for an app developer. I wrote something on Twitter to the effect of, "Why is it so hard to find an app developer these days?" and they reached out to me. We had a few conversations. I did interview a few other companies that I had found but Let's Nurture just worked best with my personality.

What was the scope of their involvement?

The app allows users to send custom party invitations online. The invitations can be made private or public and you can upload photos, customize fonts and designs. The invitees are also sent reminders about the event. People can post comments on the event, too.

The mobile app connects to the website. So anything that anybody uploads onto the website or the app is also reflected in the other. Each has the same components but they function a tiny bit differently. The app is more for quick access, for instance, if you're on the go and you need to check your schedule or your to do list for the event real quick. You can go on there very quickly and do it with the app. The website is more informational.

What is the team dynamic?

I have a main account manager and that's the person that I go through whenever I want to start another project. The CEO touches base with me often just to make sure everything is going well and that I'm happy. We have the app development team which consists of about four people. We also have testers to make sure that there's no kinks or bugs that need to be worked out. They keep a constant eye on my assets just to make sure that I'm if not on top of it, they know that something's not going right. There's also the website team and that consists of two or three people. Each team has a team lead that I deal will and then I'll have direct contact with others when there are issues.

What is the status of this engagement?

We started working them about two years ago. The initial phase did take somewhere between six to eight months which I understood that to be from the beginning. They always hit their deadlines. We have developed phase 1 and phase 2 and now we're talking about the next phase. So it has been an ongoing process for about two years now. Phase one was just to get just place setting on the Internet, so that included a framework for the Web site and the app. Phase 2 was more technical, like the customized invitations, the video components of it all, message boards, etc. The first phase didn't take as long as the second because it was very bare.

What evidence can you share that demonstrates the impact of the engagement?

There's a few vendors on the platform currently. I haven't marketed it, yet because we have been seriously beta testing it for the last year. I don't want to start getting advertising involved until everything's worked out. That will occur in phase three.

How did Lets Nurture perform from a project management standpoint?

Communication is amazing. The people that I deal with right now are in India. The time difference is 10 and a half hours and they have accommodated my time frame. They'll have meetings in the middle of the night to accommodate me. Everything gets communicated well. If I send an email or a message it is responded to very quickly - within 24 hours. Any concerns that I have that something's not working right or if there's a bug they fix it immediately. I've been really impressed with their level of service.

We use Basecamp. There's a team of about eight people that work on different aspects of the project with me, plus my account manager. Basecamp is fantastic because if I send one message, they all receive it. My iOS developers and my account managers can all see it, so I'm not looking for the right person - the right person will then get in touch with me immediately.

What did you find most impressive about them?

I think the communication has been especially good. I am a veteran in the event planning field, but I am new app development. They've walked me through every step. Communication is fantastic. I just really appreciate that aspect of working with them. They put my mind at ease when something doesn't work. They tell me it's going to work and if I say I need something fixed because I don't like the way it looks, they say, "We want you to be happy, we will do it," instead of charging me for more work. They're amazingly customer service oriented.

Are there any areas they could improve?

They've been so accommodating. I don't think there's anything negative that I could say. I am amazed that we communicate as well as we do with each other despite the language barrier. They all speak very fluent English - it's just amazing.

Introduce your business and what you do there.

I am the CEO of a Swiss company that provides second-hand car checks. Our web-based platform allows users to book a mechanic to inspect used cars they find online.

What challenge were you trying to address with Lets Nurture?

Second-hand car sales are a new and fairly unreliable market in Switzerland. We needed a serious, stable, and professional website to reach our clients.

What was the scope of their involvement?

We provided a 50-page project plan explaining the scope and the features the site needed to include. Lets Nurture designed and built the platform on MEAN stack using JavaScript.

Users access the website through a simple and self-explanatory homepage. The main function is a backend automation that allows car mechanics to register and share their credentials before customers begin requesting their services. Users can select a date and time and explain the scope of the inspection job they need. After that, they receive an automated confirmation email and invoice.

What is the team composition?

We worked with a project manager and a lead developer. We also spoke with a team lead to settle contract negotiations.

How did you come to work with Lets Nurture?

We published our plan on Upwork, a platform that allows different companies to send in applications. Lets Nurture made us the best offer. Upon meeting them, we found their team to be skilled and competent.

How much have you invested with them?

We spent $8,000 on this project.

What is the status of this engagement?

We worked together from September 2017–July 2018.

What evidence can you share that demonstrates the impact of the engagement?

Lets Nurture completed the website by the expected deadline. The final product and email templates are clear, functional, and accessible. Their work surpassed all of our expectations.

How did Lets Nurture perform from a project management standpoint?

Lets Nurture managed the project efficiently. Any issues in the timeline were due to internal changes from our side. We initially communicated through Basecamp, but later switched to Zoho which made it easier to chat, comment, and solve problems.

What did you find most impressive about them?

Despite time zone differences, Lets Nurture was always available.

Any advice for potential customers?

Clients should be clear about the scope of the project and make sure to include each point in the initial contract.

Note: This reviewer received additional services in exchange for completing an impartial review.

This review was updated on December 4th, 2018 by the client. The original star ratings were: Overall - 5, Quality – 5, Schedule – 5 “They were always available and met each deadline.” Cost – 5 “They were cost-effective.” NPS - 5.  New content is below.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of a second-hand car platform. 

OPPORTUNITY / CHALLENGE
 

What challenge were you trying to address with Lets Nurture?

Domestic developers are very expensive. When a friend and I launched a startup, we decided to hire a service provider from outside of the country. 

SOLUTION

What was the scope of their involvement?

Our business lets users book a mechanic through our site to help them assess second-hand cars they’re considering purchasing in person. Typing in a used automobile’s location shows a list of available mechanics nearby to contact about accepting the job. After the mechanic sends in their application, we check it and send them a contract when appropriate. Upon receipt, they sign and return it.

Our platform requires a lot of distance calculations and accounts. We purchased a payment module to integrate from the Swiss bank PostFinance. The system also required an email system for customers to fill out a contact message form online, similar to ride-sharing services.

We tasked Lets Nurture with designing and developing our entire website including backend features like account management and file uploading. They used MEAN stack for the build. To show the team approximately how we wanted the site to look, we created a mock-up website on Wix and sent them screenshots, templates, and a color scheme. We used InDesign for everything we couldn’t design on Wix. 

In response, they started making everything a change request. It felt like they were just trying to get us to pay them more money. At some point, we decided to merely take what they’ve given us and pay the price we originally agreed upon. 

What was the team composition? 

Sunil (Sr. BDM, Lets Nurture) made us the initial offer on Upwork. We worked with Priyank (Project Manager, Lets Nurture) along with five developers. At times, they brought in additional developers.

How did you come to work with Lets Nurture?

We looked for a vendor on Upwork by posting a description of what we wanted for our website. Lets Nurture sent us an offer. We started communicating over Skype because Upwork didn’t let my business partner and me contact them at the same time. They agreed to our terms and indicated they could complete the development.

How much have you invested with them?

We’ve spent about $7,000-$8,000. 

What is the status of this engagement?

We worked together from September 2017–July 2018. 

RESULTS & FEEDBACK

Describe the impact this engagement has had on your business.

Lets Nurture sent us the code they programmed, but they didn’t even come close to developing a functional website. The new developers we hired told us their code was basically useless and included security breaches. They’d told us they were developing on MEAN stack, but it turned out they’d been using about five different programming languages. 

Right when we thought the project was almost finished, we knew something wasn’t right when they discussed implementing and posting the payment module. At first, they said this task wouldn’t be a problem but decided it was too difficult towards the end. They requested more hours to study, test, and install it. I got the impression they wanted us to pay them to learn how to implement this feature. We asked them to specify how many additional hours they needed. When the price suddenly doubled, we refused. 

After we threatened to write bad reviews about them, they offered to finish everything else besides the PostFinance module. In turn, they said we had to give them good ratings online on multiple websites. At that point, we just wanted to get it over with and not have to spend more money to simply get the code back. 

How was project management handled?

In the beginning, we had weekly Skype calls. I think they had a hard time understanding my accent. Afterward, we wrote down a recap of the meeting in a Word document.

Lets Nurture was fairly disorganized. It felt very chaotic at times. They usually told us to contact a specific person when we found issues with parts of the website, but someone different would reply to our email. They seemed to struggle to understand our explanations since they often delivered materials incorrectly. Trying to explain things cost us many hours of time.

In what specific areas can they improve?

We made it very clear that we didn’t want to pay significantly more than the price we’d agreed to at the beginning. They had made us an offer we liked, and we don’t have unlimited resources. It didn’t seem like they thought through the entire project carefully or accurately accounted for the time they could invest. Maybe they should have tried to find more information about the problematic module. 

Even though we created extensive Word documents detailing our desired look and functionality for the site, they didn’t seem to apply critical thinking to make it tenable for development. Instead, they essentially copied and pasted our descriptions as-is. When we sent back a list of the errors and issues we saw during testing, they’d claim it worked properly on their side.

What advice do you have for clients with similar needs to yours?

Due to the hassle I experienced, I wouldn’t work with Lets Nurture again nor recommend them. For example, we requested designated accounts for mechanics and customers, and they only created the consumer ones. When we asked about the mechanic profiles, they classified our question as a change request and told us we hadn't explicitly stated the need for two different user types in the original contract. 

I suggest future clients make sure they know someone who has had a good experience working with a company abroad. I’ll never work with an offshore vendor again unless I get personal feedback about them from a reliable contact. If you plan to use a platform like Upwork, don’t switch over to Skype like we did or you won’t have the same guarantees. 

Introduce your business and what you do there.

ViewChat is a start-up social media company. The idea is that whatever you're watching on television, you can go to our app and join a chat room. You can chat with others, give your comments and opinions in real time about whatever you're watching.

What challenge were you trying to address with Lets Nurture?

Our company has no experience in building or designing an app, but we had a great idea. We wanted to find the right company to help us achieve our vision.

What was the scope of their involvement?

They built two apps (for IOS and Android) and an interactive website. They discussed the various options available. Since I’m not very tech savvy, I followed their recommendation to go with the platform that’s more dynamic and easier to use.

There were certain requirements we had, and their team made sure that all those things were included. They also made some very good suggestions based on their experience with similar platforms and apps, such as a badge-based reward system. We followed their recommendation and incorporated that into the apps and website. It keeps track of the number of likes and then awards badges at different levels (bronze, silver, and gold).

What is the team composition?

I have one main business contact and one project manager. There are several other members of the team who occasionally join calls and provide input.

How did you come to work with Lets Nurture?

I did an exhaustive search of companies. I interviewed more than a dozen before narrowing it down to three. Then I did a more in-depth interview, checked their backgrounds, and compared prices. It was clear that the best way for us to go was with Lets Nurture.

How much have you invested with them?

We’ve spent about $30,000.

What is the status of this engagement?

We signed a contract with them in June 2017 and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We're about 90 days away from the official launch. They’re refining some last aspects before we do an independent beta test. As we hit each benchmark, they send me links that I can download from their servers. My business partner and some of our associates have done limited testing of the app’s functionality. Everybody really likes the look and the feel. They designed and built exactly what I wanted, and it turned out even better than I anticipated.

How did Lets Nurture perform from a project management standpoint?

The team is outstanding. In particular, our project manager really understands the project parameters and requirements. He understands not only the big picture but also how all the components work together. We use Basecamp frequently, along with regular Skype calls. We use email as well but find that Basecamp is faster and more efficient. I ask a lot of questions and they’re really good about answering them.

What did you find most impressive about them?

They've done a great job from a design and functionality aspect. They're very accessible, and provide really good customer service. Everything has met or exceeded my expectations.

Are there any areas they could improve?

No, I have no criticism or critique.

Do you have any advice for potential customers?

Ask a lot of questions and keep the lines of communication open. They have a lot of expertise so they will be able to provide good information.

Please describe your company and your position there.

Metal Savvy is an intelligent sourcing software to that assists metal and steel buyers in finding suppliers. I am the founder and CEO.

For what projects/services did your company hire Lets Nurture?

I was looking for a team to partner with to manage all aspects of the web development. Lets Nurture did that perfectly.

What were your goals for this project?

We needed to develop our idea into a functioning product. They helped me understand how to take the idea and create the product we required. We needed to aggregate an infinite amount of data with hundreds individual attributes from hundreds of different sources, with the goal of creating an environment easy for a user to search and filter everything collected.

How did you select this vendor?

I had a good friend and colleague that had done many similarly productive projects with them. I vetted four different outfits before deciding to work with Lets Nurture. Their management team was extremely skillful and knowledgeable about everything we hoped to achieve. I was the primary decision maker in the selection process.

Can you go into detail about the services they provided and the scope of the project?

Lets Nurture was a one stop shop for me. They were responsible web development efforts, and some non-technical tasks. The project was always ran with the intention to make the business a success. They were very involved in consulting all aspects of the business, including marketing, SEO, UX, payment collection, etc.

We started at the bottom together and grew an incredible product. I provided a basic scope and list of functionality that I required. They helped mold that into a detailed statement of work. They developed a frontend wizard to collect the data from unlimited suppliers and then store it in MongoDB. Frontend filters were then created for users to seamlessly view results of the specific information they required. They also integrated messaging tools, as well as sign up and management of countless user and company account profiles.

What was the team composition?

The entire team was always available to assist with the project. My primary resources were an amazing project manager and developer, while the leadership team was always monitoring and assisting.

Can you share any information that demonstrates the impact that this project has had on your business?

The project is my business and simply couldn’t succeed without their involvement. They were, and continue to be, a tremendous partner.

How was project management arranged and how effective was it?

We had multiple meetings each week to manage the progress, using Asana, Zoho Project, and Skype. I was impressed with the great job they did keeping track of an enormous amount of items. The project was offshore yet it didn’t feel like that as they were always available to respond to questions or concerns. They’re always open to adding and removing resources as the project requires.

What did you find most impressive about this company?

The project needed to be fluid throughout development—there was no way to know exactly what we needed to build until we started tackling one aspect at a time. The project did deviate from the scope but the end product was the only thing that mattered. They gave me the flexibility to build the best product possible.

Are there any areas where they can improve?

There’s really nothing I could ask for.

Introduce your business and what you do there.

I’m the owner of likemewiththumbsup.com. It’s a social media platform to connect people with different interests, talents, and fashions.

What challenge were you trying to address with Lets Nurture?

My website was developed by another vendor, but it wasn’t built well.

What was the scope of their involvement?

They’re adding the elements I wanted and making my website more advanced. They are also helping me create an iOS and Android app from beginning to end. They saw the website and had a pretty good idea of what the app should be. They understood my idea and are working to realize it.

One of the site’s main features allows users to search the entire website with the touch of a button and filter its content to a member or group. It’s a mix of Twitter, Facebook, and Instagram. People put up their videos and pictures and I hold timed contests. Whoever gets the most likes for their picture or video wins a prize at the end of the month, week, or two weeks, depending on the time frame.

What is the team composition?

I’ve been in regular contact with three to four people. There’s a mix of developers and designers.

How did you come to work with Lets Nurture?

My friend developed his app with them.

How much have you invested with them?

$18,000.

What is the status of this engagement?

We started working together in November 2017 and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Working with them has been great. Some of the features that I need have been tough for them to create within my budget, or require that they start development over again to add them.

I also wanted to connect people in the same city. That’s one of the biggest things, but they haven’t been able to add that feature yet.

I haven’t done user testing. My brother and a few of my friends looked at it and said that it’s pretty good for my budget.

How did Lets Nurture perform from a project management standpoint?

They call me regularly to see what I need and provide it. If it doesn’t work, we come up with another idea. They’re very quick to respond through WhatsApp or Skype. I’ve never had any problems connecting with anybody.

What did you find most impressive about them?

They’re very patient, good listeners who try to help you out. The customer service they provide is beyond excellent.

Are there any areas they could improve?

They need to have a better way of communicating between different countries. Skype doesn’t always offer the best quality. They should probably invest in a phone system to call customers outside India.

Do you have any advice for potential customers?

Be on top of your game. You can’t just let it go and let them handle it. Give them feedback and tell them what you want; they’ll understand it accordingly. If you leave it up to them, they won’t understand your vision.

Introduce your business and what you do there.

I am a co-founder of an organization, started in 2016, that provides an online fantasy sports platform on which users can play cricket and football.

What challenge were you trying to address with Lets Nurture?

We built the initial version of the platform using an internal team, but faced some difficulties. We decided to hire a team that could provide the technical support we needed.

What was the scope of their involvement?

We hired Lets Nurture to modify our website and application. The backend of our website was built using PHP 7.1 on the Yii framework. Other technologies included jQuery, JavaScript, Ajax, Bootstrap and MySQL 5.7. The Android application was built using Android Studio and Java, while the iOS app used Xcode and Swift.

We have a backend admin panel for handling all content. The in-house version was too congested, so Lets Nurture rebuilt it from scratch. They created a more user-friendly version that could be used by laymen. This was important, given that we aren’t tech-savvy. They also designed graphics based on our ideas.

What is the team composition?

We have worked with a project manager, a business developer, a QA tester, and four developers from their team—one for Android, one for iOS, and two for web. The six or seven people from our team are usually present during meetings.

How did you come to work with Lets Nurture?

My co-founder and I were disappointed in our development team at the time, so we started looking for better options. We looked online for companies that had worked on fantasy sports platforms, found two or three options, and contacted them. We got in touch with one of Lets Nurture’s business developers, who was helpful in taking us through every step of the process. The selection took us nearly three months.

How much have you invested with them?

The cost of their work has been between $19,000 and $20,000, including app and web development as well as maintenance.

What is the status of this engagement?

We officially started working with Lets Nurture in July or August of 2017. The app development started in November or December. The project is in its last phase. It will take another week to finish, after which we will begin testing. We plan to launch the app by March 20, 2018.

What evidence can you share that demonstrates the impact of the engagement?

We gave a prototype to our internal team for testing, and they gave us good feedback. We delegated the requested changes to Lets Nurture’s team, who were quick to identify issues and resolve them. They built a user-friendly app in a timely manner.

How did Lets Nurture perform from a project management standpoint?

The communication from their side was always clear. We have a Skype channel where we can ask their team anything 24/7. We also have two weekly calls—one on Tuesday and one on Friday—for discussing updates on the website and applications. We test the updates on our side during the weekend and track the work through Zoho Projects to quickly see updates. They respond to all our queries very quickly.

What did you find most impressive about them?

The QA team was not initially involved in the project, so the developers delivered their work to us directly. I mentioned that we were identifying basic errors, so Lets Nurture involved a QA team in our work. The testers joined our weekly calls so we could discuss any issues then and there. The company cares about clients very much.

Are there any areas they could improve?

They’ve followed processes well, so I have no immediate improvement suggestions for them.

Do you have any advice for future clients of theirs?

When it comes to development, clients can put their full trust in Lets Nurture. The team is professional and knowledgeable about the latest technologies, so they’re able to help any organization.