What was the scope of their involvement?
The platform is a hybrid site, rather than just e-commerce. When we started the project a little over a year ago, we already had detailed documentation from our previous vendor. Let’s Nurture understood our exact requirements, and offered useful suggestions that we incorporated. Since I'm not from a development background, they educated us on how the project should work, and executed on our specifications.
A special feature enables merchants to allocate specific store timings when they set up their business. Some stores operate within two or three discrete time slots each day, which was a challenging piece of development. Let’s Nurture came up with the idea of keeping all the slots inactive by default, to give merchants more control over their hours on a weekly basis.
We’ve already started our backend process, and our prelaunch marketing is being carried out over the radio, among other avenues. Our sales team is currently in the field signing up merchants. The iOS version of the app is ready, but the Android version is not complete. We're still making small development changes, and plan to launch it in about a month.
What is the team composition?
Our project manager knows every detail about the project, but was never my single point of contact. During our initial discussion, he was integral to helping the team understand our exact specifications. I notify him whenever I’d like to add on or change something, and he conveys that message to the web development, Android, and iOS, and design teams, respectively. If needed, we’ll go on a call together to further explain requirements. He was initially one of the technical advisers who worked with the backend team as the senior-most developer. Over the period of a year, he took on more responsibilities, and now acts as an advisor.
How did you come to work with Let’s Nurture?
I did a Google search for new vendors and filled out their contact form after our old developer backed out. I'd kind of lost hope in freelancers, so I did more intensive research to assess which vendors were available and reliable. During our initial discussion, Let's Nurture gave us the confidence that they were the right team to complete our project.
How much have you invested with them?
We've spent close to $100,000 on their services.
What is the status of this engagement?
We started our engagement in the middle of 2016, and are continuing to work on this project.
Still in beta, the app's look and functionality have received positive feedback from key stakeholders. The team consistently offers useful advice that is subsequently implemented in the app. Expertise and meticulous customer service are hallmarks of their work.