Lets Nurture

What evidence can you share that demonstrates the impact of the engagement?

We're about 90 days away from the official launch. They’re refining some last aspects before we do an independent beta test. As we hit each benchmark, they send me links that I can download from their servers. My business partner and some of our associates have done limited testing of the app’s functionality. Everybody really likes the look and the feel. They designed and built exactly what I wanted, and it turned out even better than I anticipated.

How did Lets Nurture perform from a project management standpoint?

The team is outstanding. In particular, our project manager really understands the project parameters and requirements. He understands not only the big picture but also how all the components work together. We use Basecamp frequently, along with regular Skype calls. We use email as well but find that Basecamp is faster and more efficient. I ask a lot of questions and they’re really good about answering them.

What did you find most impressive about them?

They've done a great job from a design and functionality aspect. They're very accessible, and provide really good customer service. Everything has met or exceeded my expectations.

Are there any areas they could improve?

No, I have no criticism or critique.

Do you have any advice for potential customers?

Ask a lot of questions and keep the lines of communication open. They have a lot of expertise so they will be able to provide good information.

What evidence can you share that demonstrates the impact of the engagement?

Working with them has been great. Some of the features that I need have been tough for them to create within my budget, or require that they start development over again to add them.

I also wanted to connect people in the same city. That’s one of the biggest things, but they haven’t been able to add that feature yet.

I haven’t done user testing. My brother and a few of my friends looked at it and said that it’s pretty good for my budget.

How did Lets Nurture perform from a project management standpoint?

They call me regularly to see what I need and provide it. If it doesn’t work, we come up with another idea. They’re very quick to respond through WhatsApp or Skype. I’ve never had any problems connecting with anybody.

What did you find most impressive about them?

They’re very patient, good listeners who try to help you out. The customer service they provide is beyond excellent.

Are there any areas they could improve?

They need to have a better way of communicating between different countries. Skype doesn’t always offer the best quality. They should probably invest in a phone system to call customers outside India.

Do you have any advice for potential customers?

Be on top of your game. You can’t just let it go and let them handle it. Give them feedback and tell them what you want; they’ll understand it accordingly. If you leave it up to them, they won’t understand your vision.

What evidence can you share that demonstrates the impact of the engagement?

Since the app hasn’t launched, we don’t have any users yet. People have expressed excitement about the project, however. The scope exceeds simple tech marketing. It integrates different technologies like geolocation, beacon technology, augmented reality. Let’s Nurture has done a wonderful job of integrating everything together into one platform. It makes meaningful sense from a user standpoint, and everyone has said that it's a great tool being built.

How did Let’s Nurture perform from a project management standpoint?

I'd definitely give them a high rating, 9 out of 10 if not a perfect score. Their expansive knowledge base enables them to be very helpful. We typically communicate using Skype to manage this project. I never have to double check basic things, because they rectify problems preemptively.

There have only been one or two times during the whole year and a half period when I’ve been disappointed about timing. Delays usually only occurred when I asked them to make changes halfway through. Otherwise, they're quite efficient at completing work. Once I give them feedback, it's completed quickly. They make sure that once they say it's complete, it has no software bugs and is really finished.

What did you find most impressive about them?

They are extremely knowledgeable and skilled at development. I wanted to add in augmented reality six months ago, and they were already aware of how to use that technology. They just had to check a few SDKs to assess which elements to provide and how to integrate them into our platform. Augmented reality is a fairly new technology, so I didn't expect all the developers to be equipped with that knowledge. That was a pleasant surprise.

Are there any areas they could improve?

They have already improved their communication and delivery. There were a couple instances where they implemented things differently than how I wanted them. It can be difficult to explain detailed things via Skype, so things like that tend to happen. We try to avoid that by having more detailed discussions about the exact requirements so they can get it right the first time.

Do you have any advice for potential customers?

If you have the whole project scope laid out in detail from that start, that will help you a lot. We did a lot of ground work in terms of what exactly we needed, which helped them develop a clear understanding. Essentially, have your project details in place.

What evidence can you share that demonstrates the impact of the engagement?

I've shared the app with a focus group, and it's gotten all positive reviews. I wanted it to be eye-catching and colorful, and the look and feel are great. They did so well that I plan on working with them again for another app.

How did Let’s Nurture perform from a project management standpoint?

They were responsive, and they realized all my ideas.  We mainly used Basecamp to communicate, but we sometimes used Skype for calls.

Are there any areas they could improve?

No, I was happy with the work they did.