Lets Nurture

Can you share any information that demonstrates the impact that this project has had on your business?

I am able to now do beta testing on the platform

How was project management arranged and how effective was it?

I had a clear chain of flow of contact and was effective

What did you find most impressive about this company?

They really care about the project and have invested in it personally. They are always responsive and not pushing. I had reservations at first if they would be able to understand my needs but they really got it.

Are there any areas for improvement?

no

What evidence can you share that demonstrates the impact of the engagement?

Lets Nurture completed the website by the expected deadline. The final product and email templates are clear, functional, and accessible. Their work surpassed all of our expectations.

How did Lets Nurture perform from a project management standpoint?

Lets Nurture managed the project efficiently. Any issues in the timeline were due to internal changes from our side. We initially communicated through Basecamp, but later switched to Zoho which made it easier to chat, comment, and solve problems.

What did you find most impressive about them?

Despite time zone differences, Lets Nurture was always available.

Any advice for potential customers?

Clients should be clear about the scope of the project and make sure to include each point in the initial contract.

Note: This reviewer received additional services in exchange for completing an impartial review.

Can you share any outcomes from the project that demonstrate progress or success?

Tasks and updates are all done on time. They do always do great work and never disappoint me. The app was just launched in a year ago, so I’m awaiting the progress and success of my product.

How effective was the workflow between your team and theirs?

They fulfill their weekly responsibilities and always update me on new builds, and I was satisfied with the effort and work the put in. The two specialists did a great job communicating with me.

What did you find most impressive about this company?

The service, knowledge, patience, and responsibility of the team make me feel great. Every time they propose something, I know they’ll deliver quality.

Are there any areas for improvement?

Maybe they could create a more effective way to have a conference call than using Skype. Sometimes the connection is bad and I find it hard to deliver my message.

What evidence can you share that demonstrates the impact of the engagement?

We're about 90 days away from the official launch. They’re refining some last aspects before we do an independent beta test. As we hit each benchmark, they send me links that I can download from their servers. My business partner and some of our associates have done limited testing of the app’s functionality. Everybody really likes the look and the feel. They designed and built exactly what I wanted, and it turned out even better than I anticipated.

How did Lets Nurture perform from a project management standpoint?

The team is outstanding. In particular, our project manager really understands the project parameters and requirements. He understands not only the big picture but also how all the components work together. We use Basecamp frequently, along with regular Skype calls. We use email as well but find that Basecamp is faster and more efficient. I ask a lot of questions and they’re really good about answering them.

What did you find most impressive about them?

They've done a great job from a design and functionality aspect. They're very accessible, and provide really good customer service. Everything has met or exceeded my expectations.

Are there any areas they could improve?

No, I have no criticism or critique.

Do you have any advice for potential customers?

Ask a lot of questions and keep the lines of communication open. They have a lot of expertise so they will be able to provide good information.

Can you share any information that demonstrates the impact that this project has had on your business?

The project is my business and simply couldn’t succeed without their involvement. They were, and continue to be, a tremendous partner.

How was project management arranged and how effective was it?

We had multiple meetings each week to manage the progress, using Asana, Zoho Project, and Skype. I was impressed with the great job they did keeping track of an enormous amount of items. The project was offshore yet it didn’t feel like that as they were always available to respond to questions or concerns. They’re always open to adding and removing resources as the project requires.

What did you find most impressive about this company?

The project needed to be fluid throughout development—there was no way to know exactly what we needed to build until we started tackling one aspect at a time. The project did deviate from the scope but the end product was the only thing that mattered. They gave me the flexibility to build the best product possible.

Are there any areas where they can improve?

There’s really nothing I could ask for.

What evidence can you share that demonstrates the impact of the engagement?

Working with them has been great. Some of the features that I need have been tough for them to create within my budget, or require that they start development over again to add them.

I also wanted to connect people in the same city. That’s one of the biggest things, but they haven’t been able to add that feature yet.

I haven’t done user testing. My brother and a few of my friends looked at it and said that it’s pretty good for my budget.

How did Lets Nurture perform from a project management standpoint?

They call me regularly to see what I need and provide it. If it doesn’t work, we come up with another idea. They’re very quick to respond through WhatsApp or Skype. I’ve never had any problems connecting with anybody.

What did you find most impressive about them?

They’re very patient, good listeners who try to help you out. The customer service they provide is beyond excellent.

Are there any areas they could improve?

They need to have a better way of communicating between different countries. Skype doesn’t always offer the best quality. They should probably invest in a phone system to call customers outside India.

Do you have any advice for potential customers?

Be on top of your game. You can’t just let it go and let them handle it. Give them feedback and tell them what you want; they’ll understand it accordingly. If you leave it up to them, they won’t understand your vision.

What evidence can you share that demonstrates the impact of the engagement?

We gave a prototype to our internal team for testing, and they gave us good feedback. We delegated the requested changes to Lets Nurture’s team, who were quick to identify issues and resolve them. They built a user-friendly app in a timely manner.

How did Lets Nurture perform from a project management standpoint?

The communication from their side was always clear. We have a Skype channel where we can ask their team anything 24/7. We also have two weekly calls—one on Tuesday and one on Friday—for discussing updates on the website and applications. We test the updates on our side during the weekend and track the work through Zoho Projects to quickly see updates. They respond to all our queries very quickly.

What did you find most impressive about them?

The QA team was not initially involved in the project, so the developers delivered their work to us directly. I mentioned that we were identifying basic errors, so Lets Nurture involved a QA team in our work. The testers joined our weekly calls so we could discuss any issues then and there. The company cares about clients very much.

Are there any areas they could improve?

They’ve followed processes well, so I have no immediate improvement suggestions for them.

Do you have any advice for future clients of theirs?

When it comes to development, clients can put their full trust in Lets Nurture. The team is professional and knowledgeable about the latest technologies, so they’re able to help any organization.

What evidence can you share that demonstrates the impact of the engagement?

Since the app hasn’t launched, we don’t have any users yet. People have expressed excitement about the project, however. The scope exceeds simple tech marketing. It integrates different technologies like geolocation, beacon technology, augmented reality. Let’s Nurture has done a wonderful job of integrating everything together into one platform. It makes meaningful sense from a user standpoint, and everyone has said that it's a great tool being built.

How did Let’s Nurture perform from a project management standpoint?

I'd definitely give them a high rating, 9 out of 10 if not a perfect score. Their expansive knowledge base enables them to be very helpful. We typically communicate using Skype to manage this project. I never have to double check basic things, because they rectify problems preemptively.

There have only been one or two times during the whole year and a half period when I’ve been disappointed about timing. Delays usually only occurred when I asked them to make changes halfway through. Otherwise, they're quite efficient at completing work. Once I give them feedback, it's completed quickly. They make sure that once they say it's complete, it has no software bugs and is really finished.

What did you find most impressive about them?

They are extremely knowledgeable and skilled at development. I wanted to add in augmented reality six months ago, and they were already aware of how to use that technology. They just had to check a few SDKs to assess which elements to provide and how to integrate them into our platform. Augmented reality is a fairly new technology, so I didn't expect all the developers to be equipped with that knowledge. That was a pleasant surprise.

Are there any areas they could improve?

They have already improved their communication and delivery. There were a couple instances where they implemented things differently than how I wanted them. It can be difficult to explain detailed things via Skype, so things like that tend to happen. We try to avoid that by having more detailed discussions about the exact requirements so they can get it right the first time.

Do you have any advice for potential customers?

If you have the whole project scope laid out in detail from that start, that will help you a lot. We did a lot of ground work in terms of what exactly we needed, which helped them develop a clear understanding. Essentially, have your project details in place.

Can you share any statistics or metrics that speak to the quality of their work and impact of the engagement?

Lets Nurture always delivered their work on time. They reported every link location, anchor text, target URL, and date built while answering queries. However, due to the quality of the work they produced, very few problems arose. The only result was the successful targeting of keywords.

How did the Lets Nurture perform from a project management standpoint?

I am always eager to work with Lets Nurture when the opportunity presents itself due to my previous dealings with them and the great results of their work.

What impresses you about the Lets Nurture?

They are reasonably priced, always deliver on time, and don't let problems be obstacles. They're very knowledgeable and helpful. It was an absolute pleasure to work with them again.

Can you share any outcomes from the project that demonstrate progress or success?

I continue to receive feedback from tradesmen who appreciate how useful and quick the app is. The app is intuitive and helps them save time on the job.

How effective was the workflow between your team and theirs?

The team went out of their way to verify my intentions during the project. We used Basecamp, which allowed everyone involved in the project to receive instant notification of any correspondence. They were also just a message or Skype call away.

What did you find most impressive about this company?

Their knowledge pool was terrific, and they had no problems handling my requests. If there were any glitches, no matter how small, they worked hard to ensure I was satisfied.

Are there any areas for improvement?

Not really.