Left Hand Design

BACKGROUND

Please describe your company and position.

I am the Executive of Oat Bliss LLC

Describe what your company does in a single sentence.

Oat Bliss LLC manufactures Organic Frozen Oatmeal Cups

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Left Hand Design to accomplish?

• Logo design
• Packaging design
• Website creation and design

SOLUTION

How did you find Left Hand Design?

Online Search

Why did you select Left Hand Design over others?

They had amazing designs on past clients on their site

How many teammates from Left Hand Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

LHD created from scratch my logo, packaging design and website with e-commerce. They worked with me over a period of several months to finalize all the details and make sure the project kept moving forward. Everything they did went beyond my expectations and I coudn't be happier with the outcome.

Logo- We hopped on a call to discuss my vision. Beau took it all in and came back with some samples, including color scope, text options, slogan and graphic designs. The first round blew my expectations and we built from there.

Packaging design- Beau and Paul created the packaging beautifully. They have extensive knowledge and expeerience in the industry and it showed when it came to creating something that is both beautiful and meets indutry standards. They understand what's going to catch a customer's attention and what buyers are looking for. 

Website- LHD created my website which includes e-commmerce. They also created custom designs throughout to match my logo and brand seamlessly. They provided a video to explain the entire site in detail if I ever want to go back and make simple edits on my own. This was a unique touch as I'll have the capability to add/change things as my company grows. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Client happiness. Executed my requests seamlessly and quickly. Received many compliments from customers/friends/family about the packaging design and logo. Referred colleague to LHD for rebranding their packaging.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are excellent at communication over email and Zoom. They always respond quickly and explain things precisely. I immediately felt comfortable working with both Beau and Paul as they are super professional and never felt that I was a burden with all my questions. They kept each project moving forward at a great pace and I never felt rushed to make a decision. Each project wrapped up in a timely manner, and they were super patient while I waited for my PFR license approval (for design purposes). They answer every email timely. They're just wonderful to work with!

What was your primary form of communication with Left Hand Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are brothers who work together, and also compliment each other's strengths. Beau focuses on the creative and design aspects, and Paul is the main contact for everything else. They excel in each of their roles. I never worked with designers before but they definitely made the entire experience easy- not intimidating. There was a lot of back and forth via email, and they responded to everything, never making me feel like I was asking too much. I also didn't give them a lot of detail to go on, particularly in terms of design and color, but what they came back with perfectly embodied what I envisioned, so that was super impressive. They really cared about each project, showing it through their work and responsiveness.

Are there any areas for improvement or something Left Hand Design could have done differently?

nope!

BACKGROUND

Please describe your company and position.

I am the Owner, Founder of Go2Bites

Describe what your company does in a single sentence.

Locally-made, gluten free, nutrient dense energy bites

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Left Hand Design to accomplish?

• Re-brand
• Packaging design
• Website design and shop feature

SOLUTION

How did you find Left Hand Design?

previously used

Why did you select Left Hand Design over others?

• Great culture fit
• Company values aligned
• prior work especially with growing local businesses

How many teammates from Left Hand Design were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

LHD leveled me up!!! We collaborated on a new logo, brand new packaging design, and website design. They exceeded my expectations with the designs and ALL the deliverables!!! I continue to return to them for their fine work and communication!! I can't recommend Beau & Paul enough!!!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased sales! Increased retailer activity. Increased social media engagement, particularly since launch of new packaging.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

As promised, deliverable deadlines were met! Excellent communication, mostly achieved through emails over a 2 month period. One initial in-person meeting and one phone call otherwise! Incredible work ethic at LHD and talent beyond!!!

What was your primary form of communication with Left Hand Design?

Email or Messaging App

What did you find most impressive or unique about this company?

I marvel at how Beau captured what I was trying to achieve in a logo and on a package and website, while presenting something so top tier and slick!! The result was even better than I could ever imagine. No need to shop beyond these guys!!!

Are there any areas for improvement or something Left Hand Design could have done differently?

Nope.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of SaveDay

Describe what your company does in a single sentence.

SaveDay offers $0 employer-cost, no-hassle 401(k)s for small to medium-sized businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Left Hand Design to accomplish?

• Logo Design
• Style Guide

SOLUTION

How did you find Left Hand Design?

• Online Search

Why did you select Left Hand Design over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Left Hand Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Primary Logo 
• Secondary Logo 
• Social Media Icons 
• Color Palette Pantone, Web Hex, RGB & CMYK breakdowns 
• Full Color, Black & White, & Reverse versions 
• Web & Vector Files for Print 
• Font Style Guidelines Header, Subhead and Body Text Styles chosen 
• Style Guide to Define Your Brand (example attached)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Deliverables presented in a timely manner to customer satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Left Hand Design is very transparent and communicative about deadlines and what to expect throughout the process. They were always on time or ahead of deadlines. Paul and Beau scheduled a second call to address concerns when we needed it.

What was your primary form of communication with Left Hand Design?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Beau is truly a master at making something out of nothing, able to produce the desired results even when they're hard to articulate. I was worried that we weren't going to be able to accurately convey the design style we wanted, and he was very flexible and helpful in making sure we were 100% satisfied with the result.

Are there any areas for improvement or something Left Hand Design could have done differently?

Truly no need for improvement here, Paul and Beau were exceedingly accommodating, communicative, and professional throughout the entire process.

BACKGROUND

Please describe your company and your position there.

I am a physician at an Ear, Nose & Throat practice. I took the lead on coordinating our rebranding.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Left Hand Design, and what were your goals?

We decided to change the name of our practice and needed help with rebranding.

SOLUTION

How did you select this vendor?

We wanted to use a local design firm and after researching all of the local firms, we selected Left Hand Design because of their portfolio, price point, and responsiveness.

Describe the scope of their work in detail, including any steps and the final deliverables.

To start, we had a brief discussion/interview over the phone. This was followed by us filling out a Logo Development Creative Brief questionnaire. This allowed them to better understand our company background and vision, our target audience and our design aesthetic.

After they received our questionnaire, we received the initial logo concepts within 2-3 weeks, as promised. We initially received two very different concepts and, through frequent communication and fairly minor changes, we worked together to tweak the design of one of the concepts.

The final logo design was delivered a few weeks after the process was started.

How many people from the vendor's team worked with you, and what were their positions?

We initially had a virtual meeting with the project manager and designer. We worked directly with the project manager throughout the design process.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were very happy with the final logo design and branding package. We wanted our new practice name to be more modern and patient-friendly, and our new logo perfectly reflects this. We frequently receive compliments from patients regarding our rebranding.

Describe their project management style, including communication tools and timeliness.

Paul, their project manager, was very responsive and we communicated frequently.

What did you find most impressive or unique about this company?

We were very impressed with their creativity and overall design aesthetic. They developed a logo that is aesthetically pleasing and also reflects the nature of our medical speciality.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

I am the Founder of Sales and Branding Consulting Agency, Sultans of Sales. What began as a Podcast has evolved into something bigger.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Left Hand Design, and what were your goals?

Building a brand is difficult. We wanted a Logo and Style Guide that was as rich as the content we have created, so we hired Left Hand Design to design the Logo/Brand.

SOLUTION

How did you select this vendor?

Have seen Beau's work before. It's exceptional. Left Hand Design is a native to Austin business, same as Sultans of Sales. That's important.

Describe the scope of their work in detail, including any steps and the final deliverables.

1 questionnaire to dial in our brand as we see it, 2-3 video chats (our in person meeting got re-scheduled bc of travel conflicts, but we didn't even need that with technology today). A few weeks to deliver initial concepts, which we reviewed and LHD made adjustments. It was a very smooth and VERY fast process from Concept to Deliverable -- a brand new fresh logo with Style Guide, Business Cards, and Social Media templates.

How many people from the vendor's team worked with you, and what were their positions?

Worked with Paul the project manager -- fantastic customer service. Paul is attentive, responsive and he really took the time to understand our needs. Beau is the Creative Mastermind. He understands Branding very well. Based on his experience, he probably knew which Logo's were going to work the best, but he gave my wife and I the freedom to decide for ourselves. Just a wonderful experience overall.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Too early to see ROI, but this certainly professionalizes our Brand and gives us some roots to grow the business.

Describe their project management style, including communication tools and timeliness.

Attentive, Lightning-fast response time. Primarily Email, Video Chat, but also a few phonecalls.

What did you find most impressive or unique about this company?

The finished product was spectacular. They do what they say, and truly know what they're doing.

Are there any areas for improvement or something they could have done differently?

Nothing that I can think of.

BACKGROUND

Please describe your company and your position there.

I'm the Founder & CEO of Kneezly, LLC.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Left Hand Design, and what were your goals?

I hired Left Hand Design to design my company's logo.

SOLUTION

How did you select this vendor?

After considering several graphic designers, I was excited to partner with Left Hand Design based on the amazing work they've done in the past for other clients and just through initially speaking with them, I knew it would be the perfect fit.

Describe the scope of their work in detail, including any steps and the final deliverables.

They provided several initial logo design concepts that looked fantastic and nicely customized, and also really conveyed what I wanted to achieve with my brand and products. From there we worked very collaboratively to refine my favorite one until it was just right.

How many people from the vendor's team worked with you, and what were their positions?

2. Designer and Project Manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I simply could not have asked for a better logo design. Exceptional work and exceptional experience. They took the time to really listen to what I wanted to achieve with my brand and logo and offered several initial options that looked fantastic and were nicely customized.

After choosing my favorite, it was a super collaborative process to refine it until it was just right. Fast and open communication throughout the entire process, and they really know how to make you feel like a valued client. I’m looking forward to continuing to work with Beau, Paul, and the rest of the team for my various marketing needs.

Describe their project management style, including communication tools and timeliness.

Exceptional!

What did you find most impressive or unique about this company?

I appreciate their commitment to listening to my needs and vision and making me feel like a valued client.

Are there any areas for improvement or something they could have done differently?

Nothing that I can think of!

BACKGROUND

Please describe your company and your position there.

I am the owner, and lead doctor at Evolve Chiropractic in Dripping Springs, TX. We specialize in Chiropractic Care, Sports Medicine, and Rehabilitation.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Left Hand Design?

We hired Left Hand Design to create our logo and branding kit. We are currently a small business, but have aspirations to expand. They took our goals and ideas and expanded upon them, creating a logo that’s fit for scaling, and accompanied it with a style guide to abide to when creating branding material.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected Left Hand Design because of their brilliant track record, and because they were local in our community. Being able to mesh talent and local community are key to our company’s vision.

Describe the project in detail and walk through the stages of the project.

Left Hand Design initially consulted with us about what we wanted in our logo including look, feel, color scheme, etc. Additionally, Left Hand Design came by our office to check out the space, and get a better idea of how the logo would be portrayed through the business (and community). Once we hammered out the initial aspects, and shared our goals, they immediately began the design process.

We were allowed three (at least) periods for revisions, and only required two. Once they had the logos finalized, they attached a style guide containing our brand colors, fonts, styles, and a wide array of logos (with multiple file types for different usage). Needless to say we were blown away with the seamless process, professionalism of Left Hand Design, and above expectation delivery.

How many resources from the vendor's team worked with you, and what were their positions?

In total we worked with two people - Beau and Paul Morrow.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have an extremely professional logo, that’s built to grow as our business grows. In addition we have a style guide to ensure we remain on brand with all our signage, merchandise, online presence, and other branding efforts.

How effective was the workflow between your team and theirs?

It was seamless. Left Hand Design took our ideas into consideration, and expanded upon them. We couldn’t have asked for a better experience.

What did you find most impressive or unique about this company?

The above expectation delivery. Both Paul and Beau knew I was a new business owner, and they went out of their way to make it a seamless process, and gave me some advice beyond branding and logo design.

Are there any areas for improvement or something they could have done differently?

Given the quality of the product, there’s really nothing I can think of.

BACKGROUND

Introduce your business and what you do there.

I'm the VP at a real estate development company in upstate New York.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Left Hand Design?

We were building a 300 unit apartment complex, and we didn't really have any in-house design people. We were looking for somebody to take the vision of the apartment and translate it into a logo and design package that we could use for any marketing and our website.

SOLUTION

What was the scope of their involvement?

We had some conceptual designs of the building that I provided to Left Hand Design. Then they had me fill out a design guide with leading questions that would give them some insight into what I was kind of looking for. We also had an interview, and they were able to translate that info into different conceptual visions for the logo. We have an in-house team to work on the website, so we didn’t ask for those services from Left Hand Design.

What is the team composition?

We worked with two people: the main designer and a liaison.

How did you come to work with Left Hand Design?

I was mainly doing sideline research of local companies in Austin. After I reached out to a few of them I saw the reviews that Left Hand Design had, and everything seemed positive. I decided to ask them for a proposal, which fit into our budget, and we went from there. Left Hand Design seemed more aligned to our goals since they had worked with apartments prior to this collaboration.

How much have you invested with them?

We invested $3,200.

What is the status of this engagement?

We worked together from March – May 2021. The project took around 2 months to finish because of delays on my part.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everyone in my team loved the work they did with the logo design.

How did Left Hand Design perform from a project management standpoint?

During the project, we communicated through email, Zoom, and a couple of calls. I had a liaison between me and the designer who went back and forth with him. He gathered my feedback and he took it back to the designer. They made tweaks, and then he'd send them back to me. They were very responsive and quick to incorporate any of my feedback.

What did you find most impressive about them?

I had experience using a designer from Fiverr, and it was a whole different experience. This time I went with a professional firm, and I received a superior product.

Are there any areas they could improve?

There is nothing that I can think of. It was a great experience.

Any advice for potential customers?

Always be ready to get back to them. You're never going to be waiting on them for too long. Any delays in the process are going to be on your end so be quick to respond.

BACKGROUND

Please describe your company and your position there.

Reliance Architecture is a full service architecture and planning firm. I am the Vice-President and a Principal Architect.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Left Hand Design?

Branding / New logo design

What were your goals for this project?

After 3 years of business, we decided it was time to take our branding into a more professional direction than the logo that we started the company with on almost no budget.

SOLUTION

How did you select Left Hand Design?

We researched local companies and, as a company, chose the firms we liked the best. We then asked for proposals from three professional firms. Left Hand Design had the most responsive proposal, laid out the process and costs, and had the best presentation. Since presentation is exactly what we are looking for, we chose them.

Describe the scope of their work in detail.

We started by putting together a document of logos that we like, dislike, our thoughts on them. It was probably more than they were expecting. We then had a face to face meeting with Paul and Beau to discuss our goals and for them to get to know us.

Beau prepared some designs, which we liked, but didn't feel like they were the right fit for us. After another round we found one we liked and began to develop that, but then ended up going in a completely different direction from an idea Beau put out there. We then refined that design and ended up with our great new logo!

What was the team composition?

Paul does most communication, and Beau does the design work.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have not launched our logo yet, but we have gotten really positive feedback from the trusted people we have shared it with along the process of development.

How effective was the workflow between your team and theirs?

As a designer (Architect), I am probably a bad client. Haha. But, in the end, the design process felt very familiar. There was a moment where I thought we weren't going to get there, right before we landed on exactly the right design. And that is how I often feel about the design process. So, very effective!

What did you find most impressive about this company?

Everything from communication to workflow was top-notch.

Are there any areas for improvement?

Beau's hats?

BACKGROUND

Please describe your company and your position there.

I am the founder and lead speech-language pathologist of CloudSpeech, a private speech telepractice that provides services online. Currently we work with children experiencing communication difficulties due to autism, apraxia, fluency, language, articulation or language disorders, as well as adults seeking accent modification, in a virtual clinic setting.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Left Hand Design?

I consulted Left Hand Design to build a professional brand around our new web-based clinic concept. We needed support with the creative aspect of developing an identity for the business and wanted more than just a basic do-it-yourself-site to represent our private practice.

What were your goals for this project?

We wanted to develop a brand that would be easy to market and grow in a cutting-edge industry. While speech therapy is not a new concept, providing speech therapy online in a virtual setting is opening up a new world for e-learning in healthcare. It was important for our traditional values and skills to shine through a more modern identity that also demonstrated our tech approach.

SOLUTION

How did you select this vendor?

I searched for graphic designers and website developers online through Google. Left Hand Design came up in a search for 'Best Web Developer' with solid reviews of their work. After checking out their website I was very interested in learning more about their approach to building a brand, not just a website. We connected easily with them via phone for a complimentary initial consultation. A couple weeks later we were able to meet in person at a low-key coffee shop in Austin, where they are located (we are based in Houston). They definitely lived up to their promise of 'southern hospitality', and our meeting ended with a plan to work together.

Describe the scope of their work in detail.

The process began with a detailed 'creative brief' where Left Hand learned more about our style and concepts. Their questions were so helpful in guiding the creative process. While we had ideas for the brand, Left Hand was instrumental in helping us to understand what elements are critical to creating an image that not only represents 'who your company is', but also plugs in easily into the modern world of social media marketing.

They were patient and supportive with our contributions to the development, but also honest and clear about which ideas were good and which would translate well to the success of the brand. Every step of development was guided by Left Hand, and they did an amazing job of taking our long list of ideas and hopes, and turning them into something real and tangible. We were able to complete the entire project at a distance and they held phone conferences with us to make decisions about design and content throughout the process.

The work was always presented very professionally so that we could make informed decisions. 'Style Guides' were shared for all concepts during development that included notes about the developers thoughts and vision for each individual design choice. This was crucial in helping to develop the 'brand'. Left Hand begins with logo to establish the brand before building it into a dynamic website.

They were in constant communication with us about all steps via email, and always available for questions or concerns. As a small business that would be self-managing our site, Left Hand made sure that we understood how the software worked so that we could handle it independently once it was complete. They created instructional videos for us to learn how to upload and update content. When our small business ran into hiccups and we needed to make changes due to HIPAA compliance for example, Left Hand was patient and helpful as we shifted gears. They made all steps of development easy for us by giving simple instructions when the time was right to secure things such as 'fonts' so that we would have them to use independently in the future. They really guided the whole process. In the end, we received a final 'style guide' with all of our logo images and specific instructions on how to best use them. We received a simple file folder with all the images organized and labeled by their intended purposes. Once we began digital marketing it was so easy to just upload the appropriate images to the right spots. We received stacked, horizontal, color, black and white, web and vector designs all in once package so that we are prepared to share our brand anywhere.

What was the team composition?

I worked directly with Left Hand project manager and graphic designer throughout the project. They were responsive and available throughout the process.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The website turned out great, and everyone loves the new 'face' of our business. Left Hand definitely gave CloudSpeech an identity, and jumping into social media has been simple and successful. The image of the brand expresses the quality of our practice, and people are positively responding to our recent introduction into the online teletherapy space.

How effective was the workflow between your team and theirs?

I met regularly with Left Hand via phone and email to stay connected about the project progress and next steps. Sharing notes and ideas was easy with the use of digital dropbox and google drive tools. They were very responsive to our emails and helped me to stay on track during the website content development phase. They were responsive to my concerns and questions, and very patient with the decision making process.

What did you find most impressive about this company?

The gentleman at Left Hand Design take pride in their work and commitment to southern hospitality. I was most impressed by their supportive role in the design process. They helped to bring our ideas to life, and also fostered a level of independence needed to move into the next phase: marketing. They made a great effort to help us meet our timelines and launch the practice.

Are there any areas for improvement?

Left Hand was great to work with, even at a distance. We completed the entire project across different time zones. A detailed instructional video was provided for us to provide support in editing the website. I would recommend including more teaching tools like this for clients; perhaps shorter videos about specific topics that could more easily be referenced by clients at any time for future reference.