What evidence can you share that demonstrates the impact of the engagement?
We look a lot at the reviews we receive from our clients, and a big part of those positive reviews comes from the timely work they’ve delivered for us and reflects our clients’ satisfaction with the quality and budget of those projects.
It’s also allowed us to grow in the time that we’ve worked with them because we have a tech team that we weren’t able to utilize before. Having them to handle a lot of the day to day maintenance of websites and building out little plugin scripts frees us up to do more on the business development side.
How did Leadingdots Solutions Pvt Ltd perform from a project management standpoint?
I have really great access to them even though they're located in India. I can call them up any time I need help, and Rakesh actually comes to New York a few times a year and visits, and we’re able to discuss any larger issues or questions we have.
The other thing I really appreciate about their project management style is that, since we are operating with third-party clients, they are very flexible in accommodating how the client wants to handle communication.
What did you find most impressive about them?
I think their accountability really stands out from the crowd. Just gaining trust over time by not making excuses and being very clear about what they can and can’t do is something you don’t find very often. They’ve also been great about helping me to steer clear of potential dangers or budget problems and provide honest advice about what they think is the best direction to go in a lot of cases.
Are there any areas they could improve?
I think their visits to New York have been a great improvement in terms of facilitating even closer communication, but nothing they do is causing us any problems.
Do you have any advice for potential customers?
Their process is very intuitive and gets broken down into easy steps. They have a whole idea incubation area that they can work through with you, so if you don’t necessarily have your idea completely nailed down, that’s not going to be the end of the world. Just start where you are and they’ll be able to help you move forward.