LBS Group

BACKGROUND

Please describe your company and position.

I am the former CCO of Firma

Describe what your company does in a single sentence.

We’re Firma — a small and highly focused agency. We help B2B companies build a steady pipeline of inbound meetings through LinkedIn. We work with cold audiences, but never with spam: our approach is personalized, value-driven, and pain-aware.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LBS Group to accomplish?

• CRM Implementation for Sales & Lead Tracking. We needed a central system to manage leads from multiple sources and track all stages of communication.
• Workflow Automation. To automate assignment of leads to managers, status changes, and reporting.
• Visibility & Reporting. To easily monitor conversion rates, team workload, and sales efficiency.

SOLUTION

How did you find LBS Group?

Other

Why did you select LBS Group over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from LBS Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

LBS Group delivered a fully customized CRM adapted for a leadgen workflow.

Key deliverables included:

• A multi-stage sales funnel adapted to our services
  
  
• Integration with external lead sources (landing pages, ads)
  
  
• Auto-assignment rules for leads
  
  
• KPI dashboards showing conversion rates and sales team performance
  
  
• Onboarding and training for the team

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Visibility into each lead's status in real-time
  
  
• Less manual work in lead assignment
  
  
• Improved reporting for decision-making

Describe their project management. Did they deliver items on time? How did they respond to your needs?

LBS Group managed the process well — we always knew what was coming next. Tasks were completed on time, they responded quickly to questions, and adjusted the system based on our feedback.

What was your primary form of communication with LBS Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They didn't just "set up a CRM"; they immersed themselves in how our leadgen works and suggested better flows. Their team really got our pain points and helped us solve them.

Are there any areas for improvement or something LBS Group could have done differently?

No major issues. One small communication challenge early on was quickly addressed by LBS Group, and the rest of the project exceeded our expectations.

BACKGROUND

Please describe your company and position.

I am the Partnership Manager of wezom

Describe what your company does in a single sentence.

Wezom is a full-cycle development company. We build high-load systems, mobile applications, websites, and business automation solutions for clients worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LBS Group to accomplish?

• Business Process Optimization We needed to optimize internal processes and reduce time spent on routine operations.
• Workflow Automation To automate internal request handling, client communication tracking, and project lifecycle management.
• Data Centralization To unify data in one system for easier management and reporting across departments.

SOLUTION

How did you find LBS Group?

Online Search

Why did you select LBS Group over others?

• Pricing fit our budget
• Flexible approach to our business processes

How many teammates from LBS Group were assigned to this project?

3-4

Describe the scope of work in detail. Please include a summary of key deliverables.

LBS Group implemented a customized CRM system tailored to our company structure.

Key deliverables included:

CRM integrated with our task managers and project management tools

Custom client onboarding and sales pipelines

Real-time dashboards for finance and team load monitoring

Automated internal request flows across departments

Full training for staff on how to use the new system

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

30% reduction in time spent on routine operations

Improved cross-team communication

Faster project tracking

Fewer handoff errors between departments

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was well-organized, with clear deadlines and checkpoints. LBS Group was responsive, incorporated our feedback quickly, and adapted as needed. Their documentation and training materials were especially helpful.

What was your primary form of communication with LBS Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They really took time to understand our business. Rather than offering a one-size-fits-all solution, they customized the system to fit how we actually work. That level of flexibility brought great value.

Are there any areas for improvement or something LBS Group could have done differently?

 Overall, everything went smoothly. A visual preview of the CRM structure earlier in the process would’ve helped align expectations sooner — but the final result was exactly what we needed.

BACKGROUND

Please describe your company and position.

I am the Financier and ERP Manager of VITRA SRL

Describe what your company does in a single sentence.

sale and production of warehouse shelves and commercial furniture

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LBS Group to accomplish?

• WMS implementation
• CRM implementation

SOLUTION

How did you find LBS Group?

Online Search

Why did you select LBS Group over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from LBS Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

During the system implementation, the processes of placing goods in the warehouse, picking items, and shipping were automated. Data exchange integration with 1C was implemented. Additionally, integration of the WMS system with handheld data terminals (HDTs) was developed. A CRM system was also implemented, and sales were automated.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The CRM system helped systematize all emerging tasks, receive leads from clients, and direct all inquiries from social networks to the sales department. The WMS system facilitated the reception and storage of goods in the warehouse, making the warehouse more organized. It also made it much easier to track inventory, conduct stocktaking, and minimized discrepancies in stock levels.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The managers were very responsive to all our requests, they always gave us time, if we had any questions they explained to us how to solve them, as well as they came to us when we requested this.

What was your primary form of communication with LBS Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were pleasantly impressed because they are very responsive, punctual, professional, and experts in this field.

Are there any areas for improvement or something LBS Group could have done differently?

In our opinion, everything is perfect.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Gapsy Studio

Describe what your company does in a single sentence.

Gapsy Studio is a full-cycle UI/UX design and development agency. We specialize in creating intuitive digital products — from strategy and design to development — for startups and enterprises worldwide

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LBS Group to accomplish?

• Business Process Optimization - We needed to optimize our internal operations and reduce time spent on routine tasks.
• Workflow Automation - To automate internal requests, client communication tracking, and project pipeline management.
• Data Centralization - To have a single source of truth across departments and better visibility into operations.

SOLUTION

How did you find LBS Group?

Referral

Why did you select LBS Group over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from LBS Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

LBS Group implemented a customized CRM & ERP system tailored to our creative and development workflows.

Key deliverables:

• CRM system integrated with our task and project management tools
• Custom client onboarding and sales pipelines
• Real-time dashboards for project tracking and financial metrics
• Automated internal request flows between departments
• Training for our team on using the new system

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• 30% reduction in time spent on manual processes
• Improved communication and transparency between departments
• Faster project tracking and better visibility into client pipelines
• Fewer errors and miscommunications in internal handoffs

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was well-managed with clear timelines and delivery checkpoints. LBS Group maintained frequent updates, listened to our feedback, and adapted quickly. Their documentation and onboarding materials made it easy for our team to adjust

What was your primary form of communication with LBS Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They truly understood our business model — even though we're a creative agency, they didn’t try to force a standard solution. Instead, they adapted the system to how we work. That flexibility and willingness to think from our side made a big difference

Are there any areas for improvement or something LBS Group could have done differently?

Everything went smoothly overall. Perhaps a more visual preview of the CRM structure earlier in the process would’ve helped align expectations faster — but the end result was exactly what we needed

BACKGROUND

Please describe your company and position.

I am the Marketing assistant of Elit-Web

Describe what your company does in a single sentence.

Elit-Web is a digital agency specializing in SEO, PPC advertising, and comprehensive online marketing for businesses worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LBS Group to accomplish?

• To reduce the amount of manual work and human error by automating routine operations across departments.
• To gain access to accurate and timely data, enabling us to track key metrics and make faster, data-driven decisions.
• To streamline order processing, communication between departments, and overall workflow — improving speed and productivity.

SOLUTION

How did you find LBS Group?

Other

Why did you select LBS Group over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from LBS Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

LBS Group was responsible for the full implementation of a CRM and ERP system tailored to the specific needs of our agency.

Key results:
A fully customized CRM and ERP system successfully launched
Complete integration with third-party services
Business processes documented and the team fully trained
Dashboards with real-time analytics for sales and operations departments

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The efficiency of the sales department increased, errors were reduced, and real-time analytics helped speed up decision-making and improve the visibility of team performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

LBS Group demonstrated a high level of project management. All stages of implementation were completed on time, according to the agreed schedule. The team kept us updated on the progress and responded promptly to our requests and needs. Each stage of the work was well documented, allowing us to track the project's development and make adjustments when necessary.

What was your primary form of communication with LBS Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

LBS Group impresses with its personalized approach and deep understanding of the client's business, allowing them to optimize processes and increase efficiency. Their team always responds quickly to changes and needs.

Are there any areas for improvement or something LBS Group could have done differently?

While LBS Group delivered great results, there is always room for improvement in terms of communication during the initial stages of the project. A bit more proactive feedback and clarification could have helped align expectations even better. However, this did not significantly impact the overall success.

BACKGROUND

Please describe your company and position.

I am the Business analyst of Print It. Service sp z o.o.

Describe what your company does in a single sentence.

Our company is engaged in customer service, we provide printing services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LBS Group to accomplish?

• Working with the CRM system
• Automation of work with customers
• Accounting introduction

SOLUTION

How did you find LBS Group?

Referral

Why did you select LBS Group over others?

• High ratings
• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from LBS Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

- Implementation of an ERP system.

- Managing customer interaction, customer orders, material inventory, and production processes.

- Integration with the website

- Acceptance and accounting of payments Przelewy24

- Integration with the messenger (Instagram)

- Setting up exchange with the accounting system 

- Connecting a fiscal registrar and e-checks

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Automation of work with clients 
Analysis of orders and production costs 
Improvement of stock entry

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The response to requests is fast, the implementation of tasks is within the set deadlines, and all questions are always answered

What was your primary form of communication with LBS Group?

Virtual Meeting

What did you find most impressive or unique about this company?

I have been working with this company for some time, and what impresses me the most is their professionalism and reliability. They always honor agreements, resolve issues promptly, and maintain a high standard of service.

Are there any areas for improvement or something LBS Group could have done differently?

Overall, the collaboration with LBS Group has been very positive, but as with any process, there is always room for improvement. It would be great if they could further optimize communication to speed up the exchange of information.