What evidence can you share that demonstrates the impact of the engagement?
I’ve been very happy with the number of cases that are converting. The ROI has been excellent as well.
How did LawRank perform from a project management standpoint?
They’ve been excellent since day one in terms of communication, consistency, and responsiveness. I’ve worked with some very reputable SEO firms in the past that started strong and then fizzled, but LawRank has been amazing from day one until today, and we’re continuing to use them.
They’ve been on it. I’m a very detail-oriented person, so I appreciate someone who has a plan and can explain the context of what they’re doing. There has been follow-up and communication through the process. I’d give them an A+ when it comes to those things.
What did you find most impressive about them?
Their organization, follow-through, and consistency set them apart. There’s excellence in every facet, from our account rep to the owner constantly responding to me and answering questions. The whole point is to help more people working through a difficult time in their life, so LawRank is helping us to help more people, which is the ultimate goal.
As I said, I’ve worked with multiple companies that start strong, and then you start noticing the difference at month four. To me, LawRank is improving in month nine, so the consistency is there. I’m looking forward to a long relationship with them.
Are there any areas they could improve?
They’ve been doing such a great job, so it’s hard for me to think of one thing. Of course, you always want more conversions and ROI, but we’re still in that initial phase, especially through COVID. COVID was a big deal when it came to the expectations of signing cases. I’m grateful we’ve had them before and through the process, because I think on the backend of it, we’re going to be in a much better place than other firms that may be reducing their marketing.
Any advice for potential customers?
Don’t waste your time on researching too many firms; you’re going to make the right decision by hiring LawRank.