Lava X Technologies Sdn Bhd

Please describe your company and your position there.

I am the Assistant Digital Marketing Manager for The Beer Factory Malaysia. We have served over 3 million litres of beer to customers and has been an award-winning bar for over half a decade including the Hospitality Asia Platinum Awards (HAPA), Heineken Global Championship and Stella Artois World Draft Master Regional Final. This group consist of more than 200 employees. I oversee the Digital Marketing for this company, including Social Media and our Website.

For what projects/services did your company hire Lava X Technologies Sdn Bhd?

During the Covid-19 pandemic, we have to replan our business strategy since we have to adhere to the stay-at-home policy. Hence, we've setup our website to a E-commerce based site to run our Beer Delivery service. We hired Lava X to consult us in scripting the codes for the Google Sheet integration.

What were your goals for this project?

We have 5 outlets running the Delivery Service. Hence, we wanted to have an automated backend system where outlets can handle their own orders without requiring us to do the order export and sending to them manually.

How did you select Lava X Technologies Sdn Bhd?

They were recommended by a close friend of mine who engaged with them for a Mobile App Development project.

Describe the project in detail.

The Beer Factory has 5 outlets which are doing the Beer Delivery Service but Woocommerce has only one backend access with all orders combined. We have to integrate Woocommerce with Zapier and Google Sheets to automate the orders to be segregated to the specific outlets depending on the distance from the customer's address.

Hence, every outlet will be processing their own orders based on the specific outlet without requiring us from the HQ to export orders from time to time and also decreasing the possibility of human error. Once a new order comes in from Woocommerce, Zapier will extract the data and pushes it into Google Sheet. In order for Google sheets to select the correct outlet for the order processing, we have to write a google script to calculate the distance from the outlet to the customer's address to determine the shortest distance for the delivery.

When the correct outlet is selected by the script, the outlet staff will process the order and arrange for delivery. Lava X consulted us in the Scriptwriting process and the google setup settings so that the whole ordering process will be automated.

What was the team composition?

Our Marketing team consists of 5 team members - 2 Designers, 1 Marketing Executive, 1 Digital Marketing Assistant Manager, and a Brand Marketing Manager. My Brand Manager and I are the only ones handling this project. Hence, we have very limited scripting/coding skills to run this automation. Therefore, we hired Lava X to consult us on the scripting process.

Can you share any outcomes from the project that demonstrate progress or success?

Initially, we tried writing our own scripts using online tutorials but somehow it doesn't seem to work on our end. After a few discussions and consulting with Lava X, we are able to run our automation based on their consultation on the correct scripts and codes to use for our Google Sheet backend.

Our order handling process usually takes 15 minutes to reach the outlet due to the manual order export method but after the automation, it takes less than 5 minutes and it has lessened human errors such as repeat/left out orders. The whole process became faster and more accurate.

How effective was the workflow between your team and theirs?

The project manager, Xun, assigned to us was very responsive and we have daily discussions every evening to check and troubleshoot on the order handling process. Our discussion was quite frequent because every day we are trying to seek improvement and trying to give our customers better user experience.

Most of the time we used Skype to communicate due to the stay-at-home rule. It was quite effective because we can share screens to work on the script/codes/

What did you find most impressive about this company?

I was impressed by the knowledge and dedication of our project manager, Xun, on user experience, coding, and optimization. We learned quite a handful of new knowledge about Google Script and we do appreciate his patience and responsiveness because sometimes we have to have urgent online meetings with him in late hours. We will certainly engage with Lava X again for any digital consultation in the future.

Are there any areas for improvement?

We are quite satisfied with the engagement and collaboration with Lava X.

Please describe your company and your position there.

OpenLearning is an education technology company with a platform for online learning that goes beyond content delivery to focus on community, connectedness, and learner engagement. The questions here have been answered by a range of people across our engineering, design, and strategy teams.

For what projects/services did your company hire Lava X Technologies Sdn Bhd?

We hired LavaX initially to build a mobile app to provide access to our social learning platform. The intention was to provide an improved experience on mobile devices compared to the existing web app, and to gradually expand the feature set to achieve feature parity with the web app.

What were your goals for this project?

The initial release had a timeframe of 6 months, and only a selection of platform features were in scope. This included discovering courses, enrolling in them, and some aspects of the course experience. This included viewing other students posts, liking/commenting on them, and receiving platform notifications.

After the initial release, the goals were created in a collaborative process between our in house product and API development teams as well as LavaX, who did the app development.

How did you select this vendor?

We initially tried to hire an engineer in Malaysia and after looking for over a year and not finding anyone suitable, we connected with Xun on LinkedIn, and after meeting him, we were impressed with the depth of his knowledge and the range of projects his team was delivering so we decided to engage them instead of establishing our own engineering team in Malaysia.

Describe the project in detail.

Based on discussions and the advice of LavaX, we decided to implement the solution using react-native, with releases for both Android and iOS.

Our development team requested that some code from our existing web app (related to API clients and state management) should be reused for the new native app, and that it be developed in a shared repository with our existing web app.

Our product team created designs for the first pass and these (along with technical plans) were refined early on to solidify the plans and align expectations.

Following this first release, we moved to a model of continuous improvement, whereby smaller improvements were proposed, designed, and implemented in consultation with our internal team and LavaX.

This involved delivering a richer experience on the app including improved access to course content and more opportunity for active participation in learning activities.

What was the team composition?

The initial team consisted of the LavaX CEO Xun, along with 4 other developers. Xun took the lead in discussing with us the broader details of the project and how we would collaborate, and the other developers worked with our product team and API team to realise the various requirements.

After about 6 months, one of these developers (YongChing) took on the role of project manager/liason. He was also wonderful to deal with and led the broader discussions where necessary.

At various times we had to change the size of the team due to budget constraints, and Xun made excellent judgements about how to adjust the team to fit these requirements while maintaining the knowledge and relationships that had been built.

More recently we have had just one developer from LavaX on the project (Cheah) who has done a fantastic job of leading the project and integrating into our internal team.

Can you share any outcomes from the project that demonstrate progress or success?

The first pass (6 months MVP), was delivered on time and with all the features we expected. Subsequent releases were done on an agile basis, but there has been a steady stream of improvements which has delighted our users and delivered a huge improvement in their experience compared to the web app.

Currently the app has over 10,000 installs on Android, 29,000 downloads on iOS, and many positive reviews.

How effective was the workflow between your team and theirs?

This project was an ambitious one from the outset and has taken many forms between the original 6 month MVP and the present. Over that time our shared workflow has evolved to suit the situation and the teams on both sides.

Early on LavaX took the lead in terms of the technical design and implementation but at the same time they were very cooperative with our internal development team, discussing technical choices in detail and accommodating many of our preferences.

LavaX worked with us to optimise our process for prioritising improvements to the apps, including working around our own internal timeline for API development which was sometimes not ideal.

More recently we have sought to centralise agile processes between the teams, and Cheah has integrated his workflow seamlessly into ours.

What did you find most impressive about this company?

Over the last 2+ years everyone from Lava X has impressed us with their enthusiasm and dedication to their work. Xun truly leads by example, and is always ready to confront and address any problems that arise. He does a fantastic job at building and maintaining a team with a good balance of skills for the project.

The various developers we have worked with have approached their work with an excellent attitude. They have always taken the time to surface issues, discuss important choices in detail with our team, and have always gone the extra mile to make sure that our needs were met.

Are there any areas for improvement?

This probably depends on how your organisation wishes to work with this team. We have been constantly improving our processes and communication with the LavaX team and they have been very open to changes and have also made great suggestions in return.

Please describe your company and your position there.

In Revue, we allow users to review, discover, purchase, and make better decisions whenever they choose to decide or accomplish something. The outcomes can be anything from travelling to a desired location, to making an online purchase, or even subscribing to a service.

For what projects/services did your company hire Lava X Technologies Sdn Bhd, and what were your goals?

We hired Lava X to help develop our mobile app to become a fully functional & smooth-running app based on our ideas

How did you select this vendor and what were the deciding factors?

We found them online and we decided based on: 1. their portfolio 2. their pitch of how they can help 3. pricing (affordable in market) 4. honesty

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a series of discovery meetings to discuss our goals & objectives. we provided the team with the wireframe and designs, within four weeks they delivered the first round of our staging app, before launch we did lots of revisions based on our feedback & ran a series of beta testing.

How many resources from the vendor's team worked with you, and what were their positions?

A project manager and his development team was assigned to work with us.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Within few months of the app launch, we saw 300 organic installs & some 5-star ratings on App store/Play store. The deliverables was up to our standards + our initial plan & wireframe with improvements along the way.

Describe their project management style, including communication tools and timeliness.

The project manager was easy to communicate with and also provided a lot of his feedback as well.

What did you find most impressive or unique about this company?

Their mobile app development skills along with project management from initial concept to execution.

Are there any areas for improvement or something they could have done differently?

Status updates / reports from the project along the way could've been very useful to keep track.

Please describe your company and your position there.

I am Senior Technical Engineer from Huawei Malaysia

For what projects/services did your company hire Lava X Technologies Sdn Bhd, and what were your goals?

Implement Huawei Mobile Service kit in the existing Mobile app. Transform it able to work perfectly in Huawei Device.

How did you select this vendor and what were the deciding factors?

We searched online for app developers in Malaysia and shortlisted few. After interviewing them, we choose LavaX based on their past project, cost estimate and technology skill/knowledge required for the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a series of meetings to discuss project goal and objectives. Within one month plus, they able to complete some compulsory implementation like set up HMS SDK, Push Kit in multiple module, Location and Map service, GMS/HMS Tracking in Cordova platform.

How many resources from the vendor's team worked with you, and what were their positions?

A project manager was assigned to be our main point of contact throughout the project. Additionally, I mostly interacted with one mobile app developers.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Within 2 month, all the compulsory module had been completed without any issue.

Describe their project management style, including communication tools and timeliness.

The project manager and mobile app developer was easy to communicate with and provided frequent updates. we communicate through whatsapp or online meeting in order to have a quick response. Everything was delivered on time.

What did you find most impressive or unique about this company?

Lavax providing quality of service, excellent communication with their full professionalism.

Are there any areas for improvement or something they could have done differently?

They had very strong problem-solving skills and actively offering us good solutions whenever there is an issue. The mobile app developer able to provide a alternative solution even facing SDK limitation problem.

Please describe your company and your position there.

i'm general manager for the company.

For what projects/services did your company hire Lava X Technologies Sdn Bhd, and what were your goals?

We start our business freshly on the industry, and we need a website that help us to growth our business that look professional and reliable, to let our customer that we able to deliver a good and outstanding product.

How did you select this vendor and what were the deciding factors?

we have selected LavaX due to their professionalism in web build and what they deliver are far more than the value.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Due to pandemics and everybody is working from home, we are looking for ways to create a presence online to increase our brand exposure. We got to know Lava X through one of their clients and had an initial meeting to discuss our goals and objectives. I'm happy that they understand our needs very well and give us excellent insights to succeed in digital transformation. In addition, their team designed and developed a beautiful looking website using WordPress CMS as we would like to have the flexibility to update and maintain the website content by ourselves.

How many people from the vendor's team worked with you, and what were their positions?

We work closely with the account manager, Lava X main point of contact, to discuss the website concept, design and content. All done remotely through the video conference call.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our management team is happy with the website, and we would like to work with Lava X again in future.

Describe their project management style, including communication tools and timeliness.

I'm happy that our website is delivered on time. Lava X provide us with a timeline and let us know what to expect by when. Our team work closely with Lava X and is actively involving in the review, feedback, and sign-off throughout each process.

What did you find most impressive or unique about this company?

First, they understand our business needs very well and translate them into a design that speaks for our brand. Second, we felt very confident in their technical strength to give us insights into the choice of technologies and their pros and cons.

Are there any areas for improvement or something they could have done differently?

We were satisfied with their work.

Please describe your company and your position there.

I am CEO of an education business that sought to pivot to providing a subscription based education offering

For what projects/services did your company hire Lava X Technologies Sdn Bhd?

Starting with improving the UI/UX of our website, we then required dev work to implement the product offerings, including the management of the database

How did you select this vendor?

We found LavaX online when searching for developers skilled with REACT

Describe the project in detail and walk through the stages of the project.

We required a change in the UI/UX of our online store. We also required help in managing our database and the store system. LavaX assisted with implementing each of our product offerings from listing to secured access for the playing of each offering.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with the lead developer and project manager who in turn managed the developers and their timelines for deliverables

Can you share any outcomes from the project that demonstrate progress or success?

We are very pleased with the services. The test customers gave feedback that the UI/UX proved to be accessible and easy to navigate. We suffered a hack on our email system and LavaX successfully cleaned it up and secured the email notification service.

How effective was the workflow between your team and theirs?

The project manager was very prompt in responding and following up. The project manager kept us informed on the status whilst managing the status of progress very well.

What did you find most impressive or unique about this company?

They took their time to understand our needs and objectives. The team was very professional.

Are there any areas for improvement or something they could have done differently?

No comments or input

Please describe your company and your position there.

Senior Manager - Head of Mobile Technologies

For what projects/services did your company hire Lava X Technologies Sdn Bhd, and what were your goals?

Porting of the mobile application to a new platform

How did you select this vendor and what were the deciding factors?

Recommendations from HR Teams and Quality of resource during the interview process

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

to Port mobile application to new platform, ensure co-existance with other platforms with minimum or no impact to current platform experience

How many resources from the vendor's team worked with you, and what were their positions?

1 Mobile Developer

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Expectations meet, delivered the project work as agreed in the scope

Describe their project management style, including communication tools and timeliness.

The developer was proactive and easy to communicate with. Able to work under pressure and meet all deliverables timelines.

What did you find most impressive or unique about this company?

Good resource, reliable

Are there any areas for improvement or something they could have done differently?

all good

Please describe your company and your position there.

iPay88 is the leading payment gateway in Malaysia, we supply payment solutions includes e-commerce and retail services to business owners in Malaysia. I manage campaigns for iPay88.

For what projects/services did your company hire Lava X Technologies Sdn Bhd, and what were your goals?

The tight timeline for project execution made us to reach out to LavaX for their assistance in developing landing pages for our campaign.

How did you select Lava X Technologies Sdn Bhd and what were the deciding factors?

I have heard about them and read about their reviews online, I have direct contact with LavaX that I know.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a campaign launched in May 2021 with one of our partners. Due to the tight timeline for the project and lack of headcount to create landing pages for the campaign, we decided to look for a third party (web developer) we are familiar with to assist with developing the landing pages. We create the framework of the landing pages together with the elements we wish to include and they executed the landing pages in a short period of time.

How many people from the Lava X technologies Sdn Bhd team worked with you, and what were their positions?

A project manager, who was our main contact throughout the process.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have successfully launched our campaign and the project manager. The team was helpful to amend some of the changes needed for the landing pages.

Describe their project management style, including communication tools and timeliness.

We mainly used WhatsApp to communicate. Google Meet was used when the vendor needed to present and get some clarifications on the directions.

What did you find most impressive or unique about this company?

Fast turnaround time, responsive Project Manager.

Are there any areas for improvement or something they could have done differently?

Keep up with the good work!

Please describe your company and your position there.

I am Account Director of a digital creative agency, our company have around 20 employees and to serve corporate client across Malaysia & Singapore market.

For what projects/services did your company hire Lava X Technologies Sdn Bhd?

Website Development / Consultation + CRM + Integration

What were your goals for this project?

We want to smoothen the entire user journey through our newly built website, and to increase website traffic

How did you select Lava X Technologies Sdn Bhd?

Referred by a friend who previously engaged with Lava X

Describe the project in detail.

Website development and Marketing Tool integration.

What was the team composition?

Entire project was handled and managed by entire Lava X team

Can you share any outcomes from the project that demonstrate progress or success?

With the website enhancement & marketing tool integration, entire user journey was great and we received positive feedbacks from users

How effective was the workflow between your team and theirs?

We were impressed that Lava X managed to complete the projects within the timeline provided.

What did you find most impressive about this company?

Was impressed with every Lava X team, everyone of them was well knowledge and experienced.

Are there any areas for improvement?

Everything was good so far.