Build Your Company’s Future

GOLD VERIFIED

LaunchPad Lab is a Chicago-based software development agency that partners with businesses to transform their digital technology. We believe that great software can propel a business forward, and we have helped hundreds of organizations unlock revenue and efficiency by transforming their technology.

By deploying small, cross-functional teams of in-house product builders, we bring a deep level of collaboration and critical thinking to every project. This thoughtful approach is designed to deliver outcomes (rather than just outputs) for our clients, and it is one of the core reasons 90%+ of our clients are with us for the long term.

 
$50,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2012
Show all +
Chicago, IL
headquarters
  • 220 W Huron St, Suite 2001
    Chicago, IL 60654
    United States

Portfolio

Key clients: 

Whirlpool, Empower Illinois, Ingenuity, Amplify Credit Union, Apex Leaders, Outcome Health (formerly Context Media), Omaha Zoo, New York Cruise Lines, National Futures Association, MD Anderson, Algofast (High Speed Trading Platform), Chicago Line Cruises, Francis Lofts & Bunks, Liquideed, Prevent Blindness.

Web Development for Artlook Image

Web Development for Artlook

Artlook is a company that wanted to increase access to arts education in CPS schools in Chicago. They had a successful product but wanted to widen and deepen Artlook’s functionality and optimize existing flows. LaunchPad Lab’s team improved the UX of the map and portals and gave them a fresh look and feel that was consistent throughout the full experience. The application was so successful that Jacksonville

onboarded onto Artlook in early 2019, with a handful of other communities to follow shortly after.
Software Development for Empower Illinois Image

Software Development for Empower Illinois

Empower Illinois is a statewide Scholarship Granting Organization (SGO) created in 2017 to serve Illinois children through the state’s tax credit scholarship program. The challenge for LaunchPad Labs was to use technology to efficiently accept and process thousands of applications each year while abiding by the complex requirements of Illinois’ Invest in Kids Act. LaunchPad Lab developed the EmpowerXChange

platform to automate scholarship applications, donations, scholarship awards, and scholarship funding. EmpowerXChange enabled Empower to make awards in minutes rather than weeks.
Web Development for Chicago Line Cruises Image

Web Development for Chicago Line Cruises

Chicago Line Cruises is a marketing site that allows people to purchase tickets online for narrated architectural and historical boat tours on Chicago's lake and river. One of the biggest issues Chicago Line faced was having a slow page load speed when users would try to purchase tickets online. LaunchPad Lab designed and developed a ticketing integration that makes it easy for users to purchase tickets on any

device type, with page speed as a top priority. They designed a site that is modern and focused on conversion. The team also optimized Chicago Line’s SEO to keep it among the top of the online search results.
Eichrom Image

Eichrom

Breakline Image

Breakline

Tri-County Truck Accessories Image

Tri-County Truck Accessories

Utah Olympic Legacy Foundation Image

Utah Olympic Legacy Foundation

Catharsis Productions Image

Catharsis Productions

Copperline Image

Copperline

Dispute Bills Image

Dispute Bills

Liquideed Image

Liquideed

Prevent Blindness Image

Prevent Blindness

Francis Lofts and Bunks Image

Francis Lofts and Bunks

Reviews

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Custom Portal Dev for Private Equity Consultancy

"Their ability to understand a problem and accurately measure how long they think it will take is great."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2018 - Ongoing
Project summary: 

LaunchPad Lab developed a custom portal using Heroku. The team worked from scratch, creating a system that allows the business’ clients to take ownership of the process.

The Reviewer
 
11-50 Employees
 
Boise, Idaho
Pat West
VP, Apex Leaders
 
Verified
The Review
Feedback summary: 

The product that LaunchPad Lab delivered has saved the internal team time and has made the process smoother for both third-party clients and advisors. Additionally, the portal has seen high usage rates. The team is very responsive, and their ability to translate technical language is invaluable.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of Apex Leaders, a service provider to private equity firms around the US. We help to align those firms with industry expertise around the country.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LaunchPad Lab?

We wanted to create a system that only our clients could see and use to be a part of our process. Before, our clients would send us an email and then we’d do an intake on the phone, put it into our Salesforce system, and then email our client with three leads.

After our client had given us their availability, we would then set up a video call and send a calendar invite. Although this process worked, it wasn’t scalable. A lot of the work wasn’t worth our team’s time. 

We wanted to automate everything that we could while making it an interactive process that reinforced our differentiation.

SOLUTION

What was the scope of their involvement?

LaunchPad Lab created a two-sided platform that allows clients to select or reject individuals and then schedule time with them in our portal. The team used Heroku from scratch, which was a different approach to creating a portal.

What is the team composition?

Ryan (Partner) is one of our main points of contact. I’ve also worked with Diana (Software Developer). When we started the project, we had a UI/UX teammate and a project manager.

How did you come to work with LaunchPad Lab?

We had two massive failures in the development of this portal with two other companies. We then went to Salesforce and told them that we wanted a partner who could work on Heroku, and LaunchPad Lab was one of the companies they pointed to. 

How much have you invested with them?

So far, we’ve spent north of $150,000.

What is the status of this engagement?

We began working with them in April 2018, and our engagement is ongoing. The major part of the development took about 10 months. Once we released publicly, we spent about nine months doing a lot of tweaks. The team is now doing maintenance.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The portal removed a lot of our error-prone manual operations. Additionally, 90%–95% of our clients contact us through our portal. Before, they would go through a separate form. It’s easier for our clients as well as our advisors who can invoice us online.

Something else we measure internally is how many actions our internal teammates have to do to push things through the portal. Right now, 85% of all actions in the portal, are taken by our clients. This also tells us that only 15% of the time do our staff members have to do work on their behalf. 

How did LaunchPad Lab perform from a project management standpoint?

Ryan was instrumental in the early days in terms of transcribing our business needs into technical elements. LaunchPad Lab is using Asana right now, and they’re incredibly timely. If they’re not going to be on time, they tell us.

Their ability to understand a problem and accurately measure how long they think it will take is great. LaunchPad Lab is also very responsive when it comes to maintenance. When we need to change anything or if something doesn’t work well, they respond quickly. 

What did you find most impressive about them?

LaunchPad Lab came up to speed on our business very quickly. Given that we don’t fit nicely into a box, the team did a great job of understanding the intricacies of our business and translating them. 

Are there any areas they could improve?

I love working with them but there are definitely some things that they can improve on.

Do you have any advice for potential customers?

Because I’m non-technical, I had to put a lot of trust in them. I found that they were worthy of our trust and didn’t need to be as micro-managed as other development firms.

I would recommend potential customers to put a little trust in them because they’ve shown us that they deserve it. Also, be prepared to do a lot of QA.

4.5
Overall Score They are flexible and accommodating, and they’ve achieved what we needed to.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They never put our work aside to do something else.
  • 4.0 Cost
    Value / within estimates
    The cost is about what we thought it would be.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would really recommend them for someone who doesn’t have technical resources.

Web App UI/UX Design for National Financial Regulator

"Their communication was exceptional and had a great impact on the project."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2018 - Feb. 2019
Project summary: 

LaunchPad Lab redesigned a web app to update the platform for a financial regulator. Following research into platform usage, they created wireframes to guide the redesign and built pages to support searches.

The Reviewer
 
501-1,000 Employees
 
Chicago, Illinois
Christie Hillsman
Communications Manager, National Futures Association
 
Verified
The Review
Feedback summary: 

The team’s dedication to a thorough discovery phase led to the delivery of a platform that exceeded expectations, garnering praise from multiple audiences. LaunchPad Lab adapted to changes and ensured the project remained on schedule. Their communication skills supported a successful partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a communications manager for a financial regulator — National Futures Association. We’re the regulator for the derivatives industry in the US.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LaunchPad Lab?

We wanted to redesign a web application on our website. The app hadn’t been touched for the better part of 20 years with the exception of light facelifts over the years.

SOLUTION

What was the scope of their involvement?

LaunchPad conducted research and ultimately redesigned the frontend of our web app. They collected and evaluated data on usage over several years and benchmarked the project. All of that information went into the wireframes, which we approved. Then, they conducted the design work based on the wireframes.

The system features a series of pages that function as templates. Data populates the pages on the entity that a user searches.

Their team completed a series of pages that consisted of how the profiles would look for an entity in the system. They also created search landing and search results pages.

What is the team composition?

In the middle of the project, LaunchPad had turnover so there wasn’t a set number of people dedicated to us. Our main point of contact was Monique (Head of Design). She actually did the frontend design work for us. Ryan (Partner & CEO) oversaw the project.

How did you come to work with LaunchPad Lab?

We researched firms in the Chicago area. When possible, we like to engage local consultants because they're able to participate in leadership meetings to get buy-in. I found and spoke with several firms but hit it off with LaunchPad. Based on the folks who started the company, they had an understanding of this project’s unique needs.

How much have you invested with them?

All in, we spent about $75,000 on this project.

What is the status of this engagement?                                                     

We first spoke in September 2017 and engaged them around January 2018. We launched the project around June 2019, but they completed their work around February 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

It was an absolute pleasure to work with LaunchPad. The product was better than we could’ve imagined.

They made a concerted effort to understand our business as it related to this project. Their drive to understand our users had a significant impact on their ability to design the system in a way that ultimately was received extremely well by the public as well as our organization’s leadership.

How did LaunchPad Lab perform from a project management standpoint?

They used Basecamp to manage the project. Their communication skills and turnaround times were exceptional.

There were several instances later in the project when I had to ask for them to rework features. Monique was responsive and completed the work in an exceptional manner. She helped to get the project done on time at a super high-quality.

What did you find most impressive about them?

Their communication was exceptional and had a great impact on the project. What set them apart was their willingness to understand our business needs at a deep level, which ultimately benefited the tool’s UX.

Their greatest strength was their drive to understand why we asked for features and then translate that information into a product that met our needs. They met with subject matter experts to learn our needs across business units.

Are there any areas they could improve?

Honestly, it was a seamless project.

Do you have any advice for potential customers?

The more information that you can give them the better. They wanted as much data and feedback as possible to access meaningful information that they used to complete their work.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They helped us to meet our deadlines.
  • 5.0 Cost
    Value / within estimates
    They were neither the most expensive nor the least expensive consultant. But they came in well under the budget that we set.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    It was an absolute pleasure working with them.

Custom Software Dev for Education Access Nonprofit

“We’ve been very satisfied with the work we’ve done with them.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$200,000 to $999,999
 
Mar. 2017 - Ongoing
Project summary: 

LaunchPad Lab redeveloped and redesigned a nonprofit’s software platform from the ground up to make it more flexible and scalable. They rebuilt the frontend and converted the database from SQL to PostgreSQL.

The Reviewer
 
11-50 Employees
 
Chicago, Illinois
Director, Education Access Nonprofit
 
Verified
The Review
Feedback summary: 

LaunchPad Lab satisfies the requirements by consistently delivering quality work. Their involvement has helped internal stakeholders achieve their goal of scaling the platform to new communities. The team meets deadlines, communicates well, and collaboratively addresses challenges.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of data and research at a small nonprofit organization based in Chicago. We work with Chicago public schools to ensure that students have access to arts as part of their education. We’re what is called a backbone organization; we’re not direct service providers, but instead support the universe of service providers that work in that area.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LaunchPad Lab?

We have a software platform that we had previously built with another firm. We use the platform to support our work. 

The platform was built at a very basic level; a lot of it was hardcoded, and it wasn’t very flexible or adaptable. We wanted to rebuild the platform in a way that would allow us to grow and move forward. Eventually, we hoped to scale the platform to new communities beyond Chicago. 

SOLUTION

What was the scope of their involvement?

LaunchPad Lab took our existing platform and rebuilt it from the ground up. They fully redesigned the database and converted it from an SQL to a PostgreSQL database. They also redesigned the platform and rebuilt the frontend. 

What is the team composition?

Our main point of contact on a project management basis is Stephen (Product Manager). Then, depending on what we’re working on, we interact with 5–6 people. 

How did you come to work with LaunchPad Lab?

We were beginning to think about how to rebuild the platform. We were also considering building a CRM system for our organization. We talked to a handful of different firms, including LaunchPad Lab, and did some discovery work. It took us a while to figure out what we wanted to do, so it took as long as a year for us to go with LaunchPad Lab.

How much have you invested with them?

My company has spent around $500,000.

What is the status of this engagement?

Our work together began in March 2017, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re in a routine development cycle with them, so we’re not on a project-by-project basis. We do releases every two weeks. Given the fact that we’re on a release workflow with them, we evaluate the release and assess their work to make sure that we’re still on track with what we want to be doing. We’ve been very satisfied with the work we’ve done with them. We’ve been able to white-label the platform and launch it in different communities outside of Chicago.

How did LaunchPad Lab perform from a project management standpoint?

We interact with them a lot on Asana. Their project management is good; they meet deadlines, and we’re in regular communication. We know when there are challenges, and we work together to figure out how to adapt them. It works well.

What did you find most impressive about them?

We have become much more sophisticated consumers than we were when we went into this process. One thing they’ve done well is adapted their approach to our increasing level of involvement and opinionated perspectives about how to approach things. 

Are there any areas they could improve?

Nothing stands out as a real need for improvement. The only things that come to mind are just part of the routine of working with someone. There are moments when things are challenging, but then we always work through them well. I don’t view that as a need for improvement as much as it is a reflection of the fact that you have to figure stuff out when you work with people, and they do a good job of that.

Any advice for potential customers?

Do your best going into the work to figure out what you want the engagement to look like, and try to be as clear as you can about that. Then, you’ll be able to set up a good working relationship in terms of what you need to get out of them and what you’re able to put into the process.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    There are always things that people can do better. I don’t ever give anyone a 5, but I really feel like we get good work from them.
  • 4.5 NPS
    Willing to refer

UI/UX Design for Athletics Recruiting Insights Business

"I’ve been really impressed with the caliber of the people who work there."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. 2018 - Ongoing
Project summary: 

LaunchPad Lab designed several new features and functionalities on an existing recruiting platform. They focused on enhancing the look and feel of the product and its profiles, and building settings pages.

The Reviewer
 
1-10 Employees
 
Chicago, Illinois
Ben Weiss
Founder & CEO, Zcruit
 
Verified
The Review
Feedback summary: 

LaunchPad Lab's efforts have been integral to the business’ growth, leading to an increase in revenue, customers, and weekly users. The team has strong project management skills and works quickly. Additionally, their commitment to building longterm working relationships is noteworthy.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Zcruit, a platform that college football programs use to find recruits and access high quality recruiting data and insights.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LaunchPad Lab?

We hired them for design work. We had an MVP product that was working with 13 Division I football programs at the time. We initially hired LaunchPad Lab to design our player profiles.

However, they ended up convincing us to take it a step further, which was the right decision. We wanted a professional design to be put together to allow us to build on the product we had. We wanted to expand it and clean it up.

SOLUTION

What was the scope of their involvement?

In the first two months, we had a great iterative process where the team created design screens and honed in on what we were looking for. Afterward, they helped us with the overall look and feel of the product, and then they focused on the profile page experience.

From there, the team worked on the list and filtered views that help users search and find players. Additionally, they built a settings page. I often put the product in front of our users and then communicated the feedback to LaunchPad Lab. From there, we would iterate to get the product we wanted.

What is the team composition?

Our primary points of contact were Monique (Head of Design) and Paul (Director of Product).

How did you come to work with LaunchPad Lab?

My company was acquired by a larger company at the end of 2017 and one of the product managers told me to reach out to 3–4 Chicago-based design companies that he had worked with. We reached out to them and we got proposals from them. 

We felt comfortable and confident in LaunchPad Lab’s understanding of our scope of work in a high-quality way. Additionally, their price and timeline were very reasonable, and the product manager at our sister company had had a positive experience with them too.

How much have you invested with them?

We’ve spent about $60,000 so far.

What is the status of this engagement?

Our engagement began in February 2018, and it’s ongoing. We haven’t done any work with them in the past 16 months but, starting next week, we’ll be engaging in another design project with them that will be more longterm.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since working with LaunchPad Lab, the Zcruit product has grown from working with 13 Division I programs and having $50,000 in revenue to working with 60 Division I programs and having a projected revenue of $500,000 this year. 

A lot of that growth is attributed to the design experience that we worked on with them. Additionally, our product usage rates are astronomically higher than they were. Before working with LaunchPad Lab, we would’ve been lucky to even have 20–30 users.

Now, we’re getting north of 400 unique weekly users, which is good for a closed system website like ours. We’ve also tripled the price we charge, which has been exciting and encouraging. Across the boards, it was a great investment with a great ROI. We got everything we wanted out of it.

How did LaunchPad Lab perform from a project management standpoint?

We didn’t collaborate over project management tools, but the team was great from a project management standpoint. Along with our two direct contacts, we also had check-ins with one of the co-founders.

In the first two weeks, there was something that we weren’t comfortable with from a communication standpoint, and that was something we were able to remedy very quickly. They pushed out work at an incredibly fast pace and the time that was required of me was very minimal.

When working with our internal design team, it often takes up a lot of my time. However, with LaunchPad Lab, all I had to do was provide them with feedback, and then a week later I’d see drastically improved screens with all of my thoughts, comments, and feedback incorporated. 

What did you find most impressive about them?

I’ve been really impressed with the caliber of the people who work there, so I have nothing but good things to say. They’re a high-quality team. 

Even though we haven’t worked with them in 16 months, I still grab lunch and catch up with Paul every so often. It’s been a good continuous relationship.

Are there any areas they could improve?

No, I can’t think of anything. Our collaboration was great.

Do you have any advice for potential customers?

Be very upfront and thoughtful right off the bat in terms of communicating exactly what you’re looking for and understanding the process. LaunchPad Lab does a great job of telling you which processes work and which ones don’t.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev for Test Preparation Company

“They continue to prove that they’re a mainstay in our company’s growth.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. 2019 - Ongoing
Project summary: 

LaunchPad Lab developed a Ruby on Rails platform for a test prep company. The site features individual learning profiles for users, and allows schools to track student data.

The Reviewer
 
1-10 Employees
 
Chicago, Illinois
Executive, Test Preparation Company
 
Verified
The Review
Feedback summary: 

LaunchPad Lab developed a Ruby on Rails platform for a test prep company. The site features individual learning profiles for users, and allows schools to track student data.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a test prep organization. We teach ACT and SAT test prep online. We work with students across different socioeconomic backgrounds, non-profits, and public schools, to make sure that our students have access to an engaging education.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LaunchPad Lab?

I was about to launch the company and needed to develop a website to host our video content.

SOLUTION

What was the scope of their involvement?

They built the front- and backend of our site. It’s primarily Ruby on Rails, but has a few components in Java. We also needed a way to allow students to have individual learning profiles, and for schools to be able to track data analytics through the backend. We worked on the wireframes and mockups together.

They understood our needs and were able to put together an MVP in 8–10 weeks. That led to our product that could be sold and begin generating revenue.

What is the team composition?

There were 2–3 people who worked on the project.

How did you come to work with LaunchPad Lab?

I took an application development class in college, so I reached out to my professor for suggestions. He provided a list of domestic and international web dev workshops.I vetted all of them with the help of my CTO, and we selected LaunchPad Labs because of their ability to meet our deadlines and their quote.

In the beginning, we were drawn to their client-first focus. We considered a few other companies, but beyond the initial scope meeting, they were able to meet our deadlines, they were more affordable than their competitors, and they could give us feedback on our ideas. It felt like we were collaborating with their team.

How much have you invested with them?

We’ve spent about $120,000.

What is the status of this engagement?

We began in February 2019 and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Overall, the quality is very high and we’ve only experienced a handful of bugs that were immediately resolved. They were able to make those adjustments in a thoughtful and efficient way.

In client calls and demos, I’ve received feedback that the site looks very clean, that it addresses all their major pain points. We’ve also received positive reviews from internal reviews from students in entertainment, education. Users have provided testimonials and have commented that the site is easy to use. In the end, we were pleased with their work. They were receptive to feedback. Initially, we weren’t thrilled with the design elements, but we got exactly what we wanted in the end. They continued to deliver on time and present strong work that exceeded our expectations.

We have been able to continue to scale through our collaboration with them. They continue to offer advice about what different updates we would need to make to grow the platform sustainably.

How did LaunchPad Lab perform from a project management standpoint?

Also, their product team was extremely communicative. They responded within moments of asking a question. They were focused on making sure that were felt empowered to ask questions and understood what was being delivered. So, communication was very clear.

We use Asana to communicate, and I’m able to rely on their speedy response. It has been a pretty seamless process. Our project manager who is a reliable communicator. We recently were unclear about whether or not we needed to add on hours, but that was a wrinkle that was ironed out very quickly. I can now trust that we’re on the same page when it comes to billing and hours worked.

What did you find most impressive about them?

When building a company, it’s super important that we trust the party we’re working with. We needed them to be available, transparent, and at the top of their game, and LaunchPad Lab always delivers. Other companies might be cheaper on an hourly basis, but the value we’ve received from this partnership has been one of a kind.

They continue to prove that they’re a mainstay in our company’s growth. Beyond the high-quality product they developed, their communication and ever-ready presence is a sign of security and assurance through what could otherwise become a tumultuous journey of entrepreneurship.

Are there any areas they could improve?

Initially,  I would have said their design work, but they’ve done a stellar job at improving that. We’re on the same page about how we can work together moving forward.

Do you have any advice for potential customers?

Trust that they have your best interest at heart. Also, communicate about wrinkles that come up because they’re particularly receptive to receiving feedback.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web App Dev for Zoo & Aquarium

“They even added a pop up at the end of the screen set that allowed for solicitation for contributions.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec. 2017 - Ongoing
Project summary: 

LaunchPad Lab worked with an API and SQL database to develop a unique ticketing system for a zoo’s online membership purchases. They also redesigned the UI and screen flow from beginning to end.

The Reviewer
 
201-500 Employees
 
Omaha, Nebraska
Jeremy Eddie
CFO, Omaha's Henry Doorly Zoo & Aquarium
 
Verified
The Review
Feedback summary: 

After the new system was implemented, online sales increased significantly. LaunchPad Lab was attentive and addressed any concerns as they arose. They were dedicated to delivering a high-quality product. Highly organized, they created a project timeline and always delivered by the deadline.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work for Omaha’s Henry Doorly Zoo & Aquarium. I’m the Senior VP of finance and administration and CFO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LaunchPad Lab?

We were looking to improve the CX on our web store, primarily in regards to ticketing and membership purchases.

SOLUTION

What was the scope of their involvement?

They worked with the API in order to post unique ticket-numbered sales as well as unique purchases or renewals into our PoS system accurately. Our PoS is SQL.

They also designed the UI and screen-flow of the web store in order to make it as efficient and intuitive as they could. They even added a pop up at the end of the screen set that allowed for solicitation for contributions. Recently, they developed a new page for donations.

What is the team composition?

Ryan(Partner & CEO) and Diana (Software Developer) were my main points of contact. There were normally four people on our review calls though.

How did you come to work with LaunchPad Lab?

They had done some work through our PoS provider. We received an RFP response from them and another company we worked with. We selected LaunchPad lab based on their experience with our product and their presentation.

How much have you invested with them?

We’ve spent about $85,000 to date.

What is the status of this engagement?

We began working together in December 2017 and we continue to make adjustments or develop new pages.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

In 2019, the first full year our system was in place, we saw a 7% increase in both online membership sales and general admission tickets.

How did LaunchPad Lab perform from a project management standpoint?

Their communication was great. They always met deadlines. They were very good at laying out the schedule and setting expectations.

What did you find most impressive about them?

Their effort on this project was definitely noticed. They also addressed peripheral issues as they came up. For example, when our PoS API caused a problem, they were willing and able to help troubleshoot those issues. They’ve always been extremely helpful and knowledgeable.

Are there any areas they could improve?

No, we were completely satisfied on our end.

Do you have any advice for potential customers?

Make sure that you’re prepared from the beginning. Commit to the schedule because they’re dedicated to meeting that timeline, but that requires effort on the customer’s part too.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web & Platform Dev for Scholarship-Granting Organization

“They listen and understand what we want to do. They always come up with creative solutions.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2017 - Ongoing
Project summary: 

LaunchPad Lab used Ruby on Rails to create a proprietary platform for a scholarship organization. The site includes a donation portal, applicant portal, school information, and administrative tab.

The Reviewer
 
11-50 Employees
 
Chicago, Illinois
Brian Brookover
Sr. Director of Operations & Finance, Empower Illinois
 
Verified
The Review
Feedback summary: 

Since the site launched, there haven’t been any issues. Additionally, the platform can support thousands of visitors at once. LaunchPad Lab is dedicated to delivering quality work. They were able to overcome scheduling issues over time, and have become true partners with their clients.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

My organization's name is Empower Illinois, and we're a scholarship granting organization that provides scholarships to low- and middle-income students and their families to attend private schools. I’m the senior director of operation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LaunchPad Lab?

There was no integrated platform that met the needs of scholarship organizations like ours. We needed a platform that would bring in donations, awards students, and provide school portal and parent portal information. After conducting extensive research into various options, we decided to work with LaunchPad Lab to create our own proprietary platform.  

SOLUTION

What was the scope of their involvement?

I originally hired them to develop our website, but our engagement grew and they became our complete technology vendor.

Our main platform is Ruby on Rails. They created a platform with a lot of different tabs on it. It involves school information, which schools and students received the award, the amount, and so forth. There’s a family info section that provides pertinent information and provides a portal for applicants.

There’s a processing component. There’s a donation tab that shows what the donations are from each donor and if it’s available in the system. Then there’s an administrative component that they created for reports, expiration rules, reservation imports, and so on.

What is the team composition?

We have a project manager and two developers. There’s a core group of four people, but they’ve brought in 4–5 other people on a rotational basis depending on what we need. In total, we’ve probably worked with nine people.

How did you come to work with LaunchPad Lab?

During a major event that’s important for us to distribute these scholarships, the technology our provider used crashed. It was a catastrophe and we needed to fix everything quickly. A tech person at a local incubator recommended LaunchPad Lab to me. They understood this process better than everyone else, so I thought they could deliver what we needed.

What is the status of this engagement?

We started working with them in October 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

After they created this solution, all of our reservations and have gone off without a hitch. To put it in context, we have thousands of people come to our site, and it’s first- come, first-served, so that’s very important. Anecdotally, one of our primary contacts in a big school system told us that she had no calls or concerns this year. Before we had this solution, there was a lot of anxiety, panic, and a lot of people didn’t understand how it worked.

We now have an established process that is easy to follow. They did a great job conceptualizing the project and executing it. The process has been very iterative, and whenever we tell them we need something, they discuss amongst themselves and create a solution.

How did LaunchPad Lab perform from a project management standpoint?

They primarily use Asana, so we use that to make comments or point out any changes. I think they’ve missed some deadlines, but nobody is perfect, and that was really early on in the project. Now they understand what we need. They have also added another developer, so there’s a little less pressure and they can follow the timeline. They’ve been responsive. I’m a tough grader on this, but in the gran scheme of things, nothing has affected the performance of what we needed.

What did you find most impressive about them?

They listen, and understand what we want to do. They always come up with creative solutions. They’re very diligent, and it’s clear they’ve bought into our mission.

Are there any areas they could improve?

Not at this point.

5.0
Overall Score I like their team and their attitude. We work well together.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    As the project evolved, they became better at understanding what was involved in scheduling.
  • 5.0 Cost
    Value / within estimates
    If we hired another firm, they would give us a bigger staff than we need and charge us more, but we wouldn’t get a better product.
  • 5.0 Quality
    Service & deliverables
    They’re good at what they do.
  • 5.0 NPS
    Willing to refer
    I would recommend them.

Web App Dev for Community Entertainment Platform

"The team doesn’t give you what they think you want; they actually give you what you truly want and need."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Q1 2018 - Ongoing
Project summary: 

Working from photoshop mockups, LaunchPad Lab customized an off-the-shelf web app solution. The team incorporated simple but robust functionalities.

The Reviewer
 
11-50 Employees
 
Chicago, Illinois
Mike Healy
Co-Founder & CEO, Guild Row
 
Verified
The Review
Feedback summary: 

LaunchPad Lab delivered a product that has successfully become an essential part of the business. In addition to having excellent project management skills, the team listens well. Customers can expect an attentive partner who puts the business' needs before financial gain. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m one of the co-founders of Guild Row, a social club for the artisanally curious. It’s a space for people to come together and build relationships by making things.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LaunchPad Lab?

One of the biggest challenges we had was to establish an operating taxonomy for all the different activities we wanted to do. We didn’t want it to be a free-for-all because customers need a high-quality structure to be able to experience and learn. 

We wanted a digital interface that would allow us to source ideas from members as well as handle all of the logistics around producing a real-life, high-quality experience.

SOLUTION

What was the scope of their involvement?

We went through an extensive discovery phase and provided the team with photoshop mockups of what we wanted. A lot of firms wanted to build something from scratch at great expense that wouldn’t have been very flexible and adaptable. 

However, LaunchPad Lab found a baseline, off-the-shelf club solution that we could customize to our liking. They created an effective web app that has simple, clear, robust functionalities.

What is the team composition?

Our main point of contact was Brendan (Co-Founder & CTO). Over the course of the project, we’ve worked with 4–5 different teammates depending on the stage.

How did you come to work with LaunchPad Lab?

I previously worked for a tour boat company in Chicago whose website and booking interface LaunchPad Lab had redone. I was really impressed with the work they had done.

How much have you invested with them?

We’ve spent $50,000 on their services.

What is the status of this engagement?

We started working with them in the spring of 2018 and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The product has been incredibly valuable for us. The solution they found kept delivery time and costs down. This showed that, from the beginning, they were thinking of our needs and not their bottom line. 

It’s hard to speak to specific metrics because their work is so central to what we do. We have more than 150 members at this point, and it’s a vital component of their everyday experience. Overall, we’ve been successful and this is at the heart of what we do. It’s a very broad metric, but it’s an important one.

How did LaunchPad Lab perform from a project management standpoint?

They perform exceptionally well. LaunchPad Lab has been tinkering with different project management tools, including Basecamp and, now, Asana.

What did you find most impressive about them?

They’re great listeners. You tell them something once, and they know it. The team doesn’t give you what they think you want; they actually give you what you truly want and need.

Are there any areas they could improve?

No, I have no suggestions. We haven’t encountered any pain points, so we’re very happy.

Do you have any advice for potential customers?

Don’t be too eager to translate everything into technological language. LaunchPad Lab is able to have a plain-spoken conversation at the outset and then translate it into technological terms when needed.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for Education Company

“I'm 100% happy with the final product—they knocked it out of the park.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jun. 2016 - Feb. 2017
Project summary: 

Launchpad's team built a Wordpress website that incorporated specific features, including a database tool for user information. They remain available for maintenance and changes as needed.

The Reviewer
 
2-10 Employees
Director of Business Operations, Education Company
 
Verified
The Review
Feedback summary: 

Launchpad's team transformed basic sketches into a beautiful, intuitive website. They built out features that continue to be key to the success and online engagement of the business. In the best interest of their clients, their team takes a dedicated, collaborative approach to achieving goals.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the director of operations at an education company focused on employment.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Launchpad Labs?

As a scrappy little startup, our first challenge was redoing our pilot website. Once we had proven the marketability of our vision, we needed a website that would help establish a strong and credible presence online.

SOLUTION

What was the scope of their involvement?

I had a good sense of how I wanted the website to look, so I provided some sketches for Launchpad's team to work off of. Through an iterative process, they created a new website on Wordpress that showcased our product offering.

In a second project, they built out our online database, which houses our qualified applicants.

What is the team composition?

The three people I communicated mostly with were Scott Weisman (Co-founder and Developer, Launchpad Labs), Monique Marchwiany (UX & UI Designer, Launchpad Labs), and Ifat Ribon (Developer, Launchpad Labs).

How did you come to work with Launchpad Labs?

As soon as I came onboard, getting a solid website up and running was the most important task I had assigned to myself. I did a ton of research on top website design companies and had conversations with half a dozen vendors. Ultimately, I felt Launchpad understood what we were trying to achieve and were the most flexible. They really believed in our mission and wanted to deliver a great end product, and they were willing to work with the budget we had available at the time.

What is the status of this engagement?

We started working together on the website in the Summer of 2016, followed by the database project in February 2017. While we don't have any active projects in the works now, their team remains available for website maintenance and to answer any questions we may have.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Launchpad was able to transform the very basic sketches I sent their team into a beautiful website. I'm 100% happy with the final product—they knocked it out of the park.

We get so much great feedback on our website from both applicants and potential partners. It's really helped us get a leg up in this space. The database that they built out has been a key resource in keeping our partners engaged and excited to work with us. It's very user-friendly and intuitive.

How did Launchpad Labs perform from a project management standpoint?

I loved that it was a very iterative process, with lots of back and forth and conversation throughout. They were extremely collaborative, even as I continued to blow up their inbox with various ideas and design changes. Open and receptive to my input, they worked in every detail of the website I wanted and took a hands-on approach to getting it all done.

We communicated mostly through Basecamp once the second project started, and they've always been great about getting back to us within 24 hours. If for some reason they predicted a delay, they were transparent about it.

What did you find most impressive about them?

I appreciate their willingness to engage with me on every minor detail of the website. They've been incredibly collaborative in everything they've done for us.

Are there any areas they could improve?

No. They're on top of everything.

Do you have any advice for potential customers?

Don't be afraid to show them a really basic idea of what it is that you want, even if it's just a sketch on a sheet of paper or mockup in Word. It helps them understand that end product you're envisioning that they can help make a million times better.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Platform Development for Facility Services Company

“Their strength is their phenomenal ability to take our vision, understand it, and develop it.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Confidential
 
May 2017 - Ongoing
Project summary: 

LaunchPad Lab gathered information through interviews and brainstorming. Then, they built the web-based platform from scratch, streamlining existing programs into one system and implementing their features.

The Reviewer
 
501-1,000 Employees
 
Tempe, Arizona
Dir. of Operations, Facilities Services Co.
 
Verified
The Review
Feedback summary: 

LaunchPad Lab successfully linked multiple programs, creating simplicity and efficiency within the new platform. The platform increases communications capabilities for both work and safety needs. The product is still in testing and development but is exceeding expectations so far.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the senior director of operations for a facility services company. I assist with all of our accounts throughout the country and I’m currently spearheading the development of our product with LaunchPad Labs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LaunchPad Lab?

At the start of every contract for employment, we give our employees a schedule that tells them what they need to do and at what time. A lot of schedules were lost or thrown away within the first week in that system.

We needed a platform for continuous communication with our frontline employees where we could push out schedules and information. This would help ensure that the scope of work is met on a nightly, weekly, monthly, and annual basis.

SOLUTION

What was the scope of their involvement?

We started with brainstorming sessions to inform LaunchPad of the gaps that we had. We asked our employees, supervisors, leads, managers, and customers about what’s important to them. LaunchPad did their own interviews with many of our stakeholders and brought common themes to the table. We developed a plan based on what themes were most important to us.

They took a lot of our programs and streamlined them in a few phases, starting from scratch. Different systems talk with one another and pull into one system, which was our ultimate goal. We wanted to work smarter, not harder. We’re still adding features.

The web-based platform also gives our supervisors and our managers personal cell phone information for every employee that reports to them so they can easily communicate if needed.

What is the team composition?

We worked with Ifat (Software Developer, LaunchPad Lab), Scott (Co-founder and Developer, LaunchPad Lab), and one other person.

How did you come to work with LaunchPad Lab?

We met them at a tradeshow.

What is the status of this engagement?

We started working together in May 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve been able to do all the work that we’re looking for in our platform. A lot of our sites are already testing the system out in the field. We’re getting some feedback about things to improve and we're testing every feature to make sure there are no issues. It’s been going really well. As of now, it’s exceeded our expectations.

With what they’ve put together for us, we’re able to communicate to our staff what’s expected of them. 

How did LaunchPad Lab perform from a project management standpoint?

Ifat and Scott have been intimately involved throughout this whole process. They were great to work with. They’re on the same page with us for anything we need or ideas we have. When I tell them my vision, they see that vision in a developer’s mindset. I tell them what I’m looking for and they explain to me exactly what I’m talking about. I can log in and see the features on the development site prior to them being pushed out.

Their communication and timelines have been spot on. They’ve exceeded our expectations in how quickly they developed the various aspects of this platform. When I send a message, Ifat usually responds with new materials within an hour.

What did you find most impressive about them?

Their strength is their phenomenal ability to take our vision, understand it, and develop it. They’ve been a wonderful extension of our staff. They found a way to implement our vision of the platform. They’ve been able to tackle everything that’s been thrown at them.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Be open and share your entire vision with them. Don’t try to hold anything back because you think they can’t accomplish it within your budget. Tell them exactly what you want and what your end goal is and they will work within your budget parameters. Don’t think any project is too big for them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • N/A Cost
    Value / within estimates
    I didn’t compare prices with any other companies.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would recommend them if they’re not in my industry.
Verification

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GOLD VERIFIED
Business Entity
Business Entity Name
LaunchPad Lab LLC
Status
Active
Jurisdiction of Formation
Illinois
Id
04046811
Date of Formation
Aug 13, 2012
Last updated
Jul 14, 2020
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last updated
Jul 14, 2020
Client Reviews
VERIFIED CLIENT REVIEWS
18
OVERALL REVIEW RATING
4.8
Source
Clutch
LAST UPDATED
July 8, 2020