Digital Experiences for Web and Mobile

Last Call Media is a full-service creative agency developing solutions for client goals both online and offline through innovative strategy, branding, print, and digital design. With offices in New York City and Northampton, Massachusetts, LCM has a successful history of working with educational institutions, enterprise companies, and nonprofit organizations around the world.

 

 
Undisclosed
 
$150 - $199 / hr
 
10 - 49
 Founded
2009
Show all +
Northampton, MA
headquarters
  • Last Call Media
    136 West St.
    Northampton, MA 01060
    United States
    888-788-7177
other locations
  • Last Call Media New York , NY
    United States
    888-788-7177

Portfolio

Key clients: 
  • Rainforest Alliance
  • New York Stock Exchange
  • Amherst College
  • International Data Group
  • Haverford College 
  • Yale University 
  • Worcester Polytechnic Institute 

Reviews

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Drupal Development for Higher Education Institution

"I couldn’t ask for better service or support."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. 2017 - Ongoing
Project summary: 

With a focus on "cleanup" work, Last Call Media is working to improve the efficiencies of a Drupal website. Their work includes user groups, URL structures, and SEO best case practices. 

The Reviewer
 
1,001 - 10,000 Employees
 
Boston, Massachusetts
Karmon Runquist
Director of Digital Communications, Wentworth Institute of Technology
 
Verified
The Review
Feedback summary: 

Since the beginning of the engagement, the sites reliability and user interface have improved. Last Call Media is responsive and reliable as a primary Drupal partner. The team consistently offers advice on how to make the most of the platform. 

BACKGROUND

Introduce your business and what you do there.

I’m the director of web and digital communications at Wentworth Institute of Technology. We are a higher education institution in Boston.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Last Call Media?

A year ago, we changed our CMS to Drupal. We needed people with more experience in Drupal to help us support the system and do some cleanup work, in hopes of better leveraging the platform.

SOLUTION

What was the scope of their involvement?

When we moved to Drupal, many facets of our website were development but weren't quite up to my standards. When we started working with Last Call Media, they provided a lot of cleanup work. That involves making the user interface friendlier to users and content managers. They are also helping to clean up URL structures and getting permissions on the backend fixed. The team has also helped develop some additional functionalities and helped with SEO for the site.

As an example of their more complex work, we have around 30 active users. We have to be careful about who has access to each part of the site. Last Call media has helped us to figure out the groups and how we're going to leverage those to be more effective. When the site was originally created, this part of it was not very well thought through.

Additionally, the site was originally set up so that title tags would generate URL structures, leaving us with URLs that were over 300 characters long. We're planning to change that with Last Call Media and update all of our current URL, which is an intense project.They have helped us develop some modules and strategic processes to help us figure out how we’re going to do that as efficiently as possible without breaking links on our site currently.

What is the team dynamic?

Based on the type of project that they’re working on, they pull in team members as needed. I work primarily with 4 people, but there have been 2-3 additional people as needed.

How did you come to work with Last Call Media?

I met Last Call representative at a conference. I liked how they worked. I did a follow-up phone call and found out they could fit our need. We had a couple of other companies come in and present with us. Last Call had great experience with Drupal, including the day to day operation side of it, which is what we really were needing. We already had the strategic look at Drupal covered, but we needed people that could actually dig in and say, “This is how we need to make Drupal work to accomplish your goals.”

How much have you invested with them?

We have invested between $50,000-$100,000.

What is the status of this engagement?

We started working together in February of this year, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m so happy with their work. Right after we engaged with them, we experienced a hack from an external site. We were able to contact Last Call Media, and they immediately responded. They took care of the vulnerability and did the cleanup work very quickly. The stability of the site and the user interface have improved.

How did Last Call Media perform from a project management standpoint?

They are very much on top of things. They are great communicators. We talk weekly about the status of the project. They are essentially our primary support for Drupal right now. They are very responsive. Alex [Account Manager, Last Call Media] is fantastic to work with. She answers questions and gets back to us quickly. She makes sure everything is checked off when something is finished. We use Jira and Slack.

What did you find most impressive about them?

They work hard to make sure that we’re happy and that we get what we need. They are partners rather than somebody I’m telling what to do. I’m not a Drupal programmer. I’m able to rely on them to give me the best advice.

Are there any areas they could improve?

I need clones of each of them. They’re fantastic. I couldn’t ask for better service or support.

5.0
Overall Score They are fantastic to work with. They are very accommodating and they don’t require me to manage them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They meet the deadlines that they set, and they are tracking my progress so that we can meet their deadlines.
  • 5.0 Cost
    Value / within estimates
    They are worth every penny.
  • 5.0 Quality
    Service & deliverables
    They have delivered everything I’ve asked for and in the time that we’ve agreed on.
  • 5.0 NPS
    Willing to refer
    I already have recommended them.

Feature Development for Sales Readiness Software

“We are driving better conversions on our landing pages as a result of Last Call’s work.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
June 2017 - Ongoing
Project summary: 

Last Call collaborates with internal designers to provide ongoing development and features addition for several Drupal-based landing page projects, including migration and updates.

The Reviewer
 
201-500 Employees
 
Boston, Massachusetts
Director of Marketing Operations, Brainshark
 
Verified
The Review
Feedback summary: 

Last Call’s expertise, project management, and transparency assists in the delivery of time-sensitive projects, and also promotes profound confidence in the partnership. A client-first approach and product knowledge allows for optimal cooperation between internal and external resources as well.

BACKGROUND

Introduce your business and what you do there.

Brainshark provides a self-readiness platform to Fortune 100 companies. We’ve been based in the Boston area for a long time, so we have a great customer base. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Last Call Media?

In March 2016, before I came to the company, Brainshark made the transition from Sitecore to the current web platform, Drupal. I quickly learned after I inherited the platform that our webmaster wasn’t remaining current it.

We weren’t able to accomplish some of our goals as quickly as we’d hoped because the learning curve of the platform is fairly steep. We needed a partner who we could turn to when projects which required extensive Drupal expertise came up.

SOLUTION

What was the scope of their involvement?

Last Call Media has helped with some special projects around landing pages. We wanted to make sure that when someone downloaded something from our website, we’d be able to offer complementary content to them based on similar topics. We implemented this when we first went live with Drupal.

Last Call helped us leverage more features within the platform, consulted us on different issues regarding internal setup, and also aided us in either overcoming or bypassing those problems.  

We made a recent marketing automation platform transition from Eloqua to Marketo. There was a lot of landing-page migration as part of this process, as well as other updates on the website. Last Call helped extensively with this.

Their work has been more on the development side. We have an internal design team who worked on prototypes for our pages. Last Call has typically taken those designs and implemented them from a web development perspective. We’ve had more flexibility since they’ve been around, and they’ve helped bring our internal developers’ vision to fruition.

What is the team dynamic?

I’ve worked closely with Kelly [Senior Digital Producer, Last Call Media]. I’ve also worked with another of their consultants for the marketing automation project.

The web manager we had at the time also worked with their team, but I was managing the project from a distance. I was brought in on weekly calls to get updates on various items. The web portion was recently transferred from me to another person.

How did you come to work with Last Call Media?

We identified the need for bringing in a firm that could work as a partner in terms of web development. We reached out to Acquia, and they sent us recommendations for 2–3 firms to look at. We had initial calls with all of them, but I knew immediately that Last Call would be our first choice.

We got a big-agency feel from other firms because when they came in, they brought a lot of broad ideas on how they could help us change the entire website. However, we were really looking for a day-to-day partner who could help us figure out our web strategy on the go. I felt we would be treated like an client, and not a partner, by the other 2 candidates.

Other companies also tried to add some extras into the offer, which may or may not have been needed. They didn’t really understand what we were looking for. Last Call never gave me the impression that they were petty because they were fair in their assessment of our needs. They based their quotes on their understanding of what we wanted instead of upselling for their own benefit.

What is the status of this engagement?

We formally started working with them in July 2017, but engaged with them earlier than that.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are driving better conversions on our landing pages as a result of Last Call’s work. We’re engaging more people on the website instead of watching them download something and never returning.

During our transition to the new marketing automation platform, having them as a partner helped us finish a lot of time-sensitive projects. Their inclusion spared internal resources from having to spend time on things they had less knowledge on. Last Call completed on time what those resources wouldn’t have been able to.

How did Last Call Media perform from a project management standpoint?

Their project management is great, and it’s one of the things we were looking for. We receive weekly updates on our retainer hours, ticket statuses, and overall progress. I can log into their system at any time and figure out what’s going on with a specific project.

What did you find most impressive about them?

We’ve found the partner we were looking for. People are now able to call us at a moment’s notice and ask for help. Last Call’s professionalism and knowledge of the product also makes them stand out. I’ve never had to worry about them being able to work on a particular project. I know they will ask me the right questions, get the data they need, then do exactly we we asked for.

Are there any areas they could improve?

My experience with them has been great. I want to mention a point of improvement, but I really can’t think of any.

Do you have any advice for future clients of theirs?

Hire them, and don’t think about it.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’ve never dropped the ball on anything, and kept us on track when we were in danger of missing a deadline.
  • 4.5 Cost
    Value / within estimates
    Their price is similar to that of the other agencies we spoke to.
  • 4.5 Quality
    Service & deliverables
    I’m a tough grader, and there’s always room for improvement. Last Call has provided great services, though.
  • 5.0 NPS
    Willing to refer

Drupal Implementation for Higher Ed Institution

"They did an excellent job of walking us through the whole process."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
July 2015 - Aug. 2016
Project summary: 

Last Call replaced another supplier unfamiliar with open source solutions. An existing site was then redeveloped with Drupal and a new catalog deployed, improving how students find available collegiate majors. 

The Reviewer
 
1001-5000 Employees
 
Worcester, Massachusetts
Associate Director, Accredited University
 
Verified
The Review
Feedback summary: 

Highlights include a well-organized project management approach and unparalleled knowledge of Drupal, which enables them to tailor solutions to very specific circumstances and criteria. 

BACKGROUND

Introduce your business and what you do there.

We are a higher education institution. I run the organization's web operations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Last Call Media?

We had been using a solution from a separate supplier and wanted to move to an open-source content management system, which would give us more control and flexibility. The supplier we had originally wasn't specialized in Drupal or any open source solution, so we looked for an alternative.

SOLUTION

What was the scope of their involvement?

Last Call Media was outsourced for helping us with the initial development of the website's Drupal infrastructure. Last Call Media took part in everything from the discovery process, through to the planning and development. We handled the design internally, also taking care of the content architecture. Last Call Media worked within our pace, in order to get those elements taken care of. It was a collaborative effort, with Last Call Media taking care of all technical efforts.

We built a way of presenting all available university majors, minors, PhDs, and so on. For each area of study, we showed all the available degrees that a student could enroll for. In order to pull all the content in the format that we needed, from a design standpoint, we needed to build an API which connected the front-end to the back-end. It was an impressive piece of technology.

Last Call Media helped us restrict the types of content we were creating. Based on their previous higher education clients, they helped us avoid creating too many types of content, which would have become hard to manage over time.

Last Call Media assigned up to 5 individuals at peak capacity, including 4 developers (2 senior) and a project manager. We met with all of the resources beforehand in order to understand their approach and vision. At the project start, we already knew everyone who would be involved with the project.

How did you come to work with Last Call Media?

We reviewed 3 candidates, with their location being the main factor. I wanted to work with a development company in our area so that we could have in-person meetings. We didn't look outside of Massachusetts, but we found 3 good options in the Boston area, as well as Last Call Media, in North Hampton. We offered each candidate the same opportunities to present their services and understand what we wanted to build. We looked at each company's portfolio, talked to their past clients, ultimately selecting Last Call Media based on their experience and passion. The other partners had a more out-of-the-box approach; they weren't as agile and adaptable to our needs. At that point, we had more of a concept, so we needed some flexibility from the developer's side in changing our path and adding things that we hadn't considered. Last Call Media has a relatively young team, which could work with us long-term.

How much have you invested with Last Call Media?

The cost of Last Call Media's services was in the low 6-figure range.

What is the status of this engagement?

We started working with Last Call Media in July 2015, with an initial discovery process for the technologies we would be using. The planning stage and development started in the winter of 2015. Our minimum viable product was built in June 2016, after which we had 2-3 additional sprints of one week each, and a training period for our internal team. Our goal was to manage code for ourselves. The site was launched in August 2016.

Last Call Media has remained a consulting partner for us. We go to them whenever we are unsure of how something should be built. Last Call Media will either handle the coding or guide us in implementing the necessary changes. We've made many improvements since the site was launched, creating new features, content types, and views.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Last Call Media's expertise was priceless, in terms of figuring out where Drupal should be used and how. Last Call Media helped us create a site that can be successfully managed by our internal team. The new site is a scalable solution that will grow with us instead of break under the pressure of success. 

How did Last Call Media perform from a project management standpoint?

We used Redmine for project management, which is Last Call Media's internal tool. They also joined our GitLab, and we communicated through email, Slack, Skype calls, and Google Hangouts.

What did you find most impressive about their practice?

They really went out of their way to understand what it was we were trying to do. We had some very clear expectations and some very strict limitations, too, which made the project more difficult that it appeared. They did an excellent job of walking us through the whole process.

Are there any areas Last Call Media could improve?

Last Call Media is a young team of talented individuals, but business expertise for working with clients takes a lot of time within the more traditional markets. We've had many conversations around setting up expectations. Last Call Media is good in this respect, but whenever we didn't specify all the details for a particular task, we needed to go back and make changes to the result.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Last Call Media could improve in terms of communication.
  • 5.0 Cost
    Value / within estimates
    Based on Last Call Media's competition.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Ongoing Drupal Dev for Rainforest Alliance

"Their interpersonal skills are definitely one of their strengths."

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
$200,000 to $999,999
 
2012 - Ongoing
Project summary: 

Last Call Media migrated an existing website from Drupal 7 to Drupal 8 and then implemented an updated, responsive design. Assigned resources continue developing new features. 

The Reviewer
 
201-500 Employees
 
Chicago, Illinois
Senior Manager, Rainforest Alliance
 
Verified
The Review
Feedback summary: 

Highlights include a meticulous approach to development and refined project communications, both of which help mitigate common pitfalls. 

BACKGROUND

Introduce your business and what you do there.

Rainforest Alliance works with farmers, foresters, and tourism business owners around the world to make their business practices more sustainable. Our overall goal is to conserve the forest. I’m a senior manager of web strategy and development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Last Call Media?

We upgraded our global website, rainforest-alliance.org, from Drupal 6 to Drupal 7 around 2013. That was the first big project we hired them to do.

SOLUTION

What was the scope of their involvement?

Last Call helped us with a complete redesign of our website and transitioned us from Drupal 7 to Drupal 8. My team did the frontend programming and Last Call Media did the backend programming. Last Call Media did the implementation and the complete rebuild, not just a migration, in Drupal 8. We worked with another agency to do all of the frontend design and visuals. Last Call implemented those elements, though. We also have frontend designers on staff, but we’ve always hired our backend developers on a consultant basis.

How did you come to work with Last Call Media?

They used to be consulting programmers for an agency I inherited about 5 years ago. They later branched off to create their own web development company. We’ve been with them ever since. When we did our bidding process, it was a tough decision, because we found 2 other really good Drupal development firms.

How much have you invested with Last Call Media?

In total, we’ve paid about $500,000 for their services. The most recent redesign was a sizable chunk of the total.

What is the status of this engagement?

We have them on a monthly retainer to do basic development work.

RESULTS & FEEDBACK

What evidence can you share that would demonstrate the success of their involvement?

Aside from having a completely updated website, they've been able to help us prioritize our efforts on a more long-term basis. Our older site presented some real limitations and we did not have the time or skills necessary to revamp our the site alone. We imagined working with another company could be disastrous, so we entered the situation with a healthy degree of skepticism. I'm happy to report that Last Call proved us wrong. Working with them wasn't flawless, but it has been extremely productive. 

How did Last Call Media perform from a project management standpoint?

I’ve only worked with a handful of primary contacts. There was 1 project lead, but their developers are a lot more sophisticated than others, so we have a lot more contact with them than other clients do. We don't need as much account management on their side because we all speak the same language. There were probably 5 to 6 people working on our last project at any given time. It was a 6- to 9-month project, so it took a while.

What did you find most impressive about Last Call Media?

The one thing I always tell people is that Last Call Media has the most pleasant developers I've ever worked with. Their interpersonal skills are definitely one of their strengths. They can talk to you in a clear way without being awkward or condescending, which is kind of rare to find in developers. They also are really good communicators.

Are there any areas Last Call Media could improve?

Not that I can think of. We’ve had a pretty good experience with them.

4.0
Overall Score They’re not always 100% perfect, but they’re definitely above average.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’re good at hitting deadlines and remaining responsive.
  • 5.0 Cost
    Value / within estimates
    I had to go through a procurement process for the redesign, so I contacted 2 other vendors. Last Call Media was a little bit cheaper than the average.
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer
    I think they’re good and I’d recommend them. I recognize that there are a lot of other good firms out there so I wouldn't tell somebody, “No, you absolutely have to work with Last Call Media.”

Drupal Dev for Liberal Arts College

" ... It’s helpful to have their technical background for using best practices."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2016 - Ongoing
Project summary: 

Last Call first rebuilt an old website using Drupal, then migrated legacy data, and developed an API enabling secure online transactions. Bug fixes and new features are now the main focus. 

The Reviewer
 
1001-5000 Employees
 
Pittsfield, Massachusetts
Data Integration Architect, Liberal Arts College
 
Verified
The Review
Feedback summary: 

Pros include access to superior technical skills and a more proactive approach to problem-solving, which tends to favor hands-on rather than passive stakeholders. 

BACKGROUND

Introduce your business and what you do there.

I’m the data integration architect at a liberal arts college. I'm responsible for the technical overview of our website that is now mostly in Drupal. I’m also the primary point of contact for Last Call Media for the school.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Last Call Media?

We hired Last Call Media originally to fill a gap after we had a web developer leave on short notice. We also needed help with the architecture of moving to Drupal. 

SOLUTION

What was the scope of their involvement?

Last Call Media helped us deepen our technical base for the launch of our Drupal site. They assigned developers and talked us through what our choices were in terms of architecture and launching our site. They did some development work and a lot of bug fixes, as well as adding new features to our site. During the transition, they added custom modules to our Drupal instance such as a connection to our API for our credit card vendor. This was extremely helpful. Previously, we were doing that in PHP and whatnot on our old web server. We don't really have a service level agreement with them, so our goal is to give them things that aren’t super time sensitive so they can fit them in when they can. We handle a lot of troubleshooting and coding internally.

How did you come to work with Last Call Media?

Last Call Media was recommended to us by our cloud hosting vendor, Acquia. We have several other vendors who do work on the site occasionally. In addition, we had a different vendor that did the actual implementation and building of our site. We’re using Last Call Media as a backup to make sure that the technical side is handled as well as the design side.

How much have you invested with Last Call Media?

We purchased a set number of retainer hours and we’re about to buy more. For the development work on the payment module and pre-launch preparation we purchased a sprint. Since then, we’ve worked off of retainer hours.

What is the status of this engagement?

Last Call Media started working with us in late March or April of 2016.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I’m tracking the depths of our move into Drupal. We still have a significant presence outside of Drupal and their work has helped us consolidate our various digital properties into one unified platform. My goal is to get all of our stuff off of static pages and into our new Drupal site, and their work has helped us start to get there. We still have more work to do.

Compared to what we expected from any supplier, I'd say they've more than delivered. They bring confidence and expertise to each brainstorming session we have and they help us define what's most important to our core objectives. Accomplishing what we are would be tremendously difficult without their support. We're very grateful. 

How did Last Call Media perform from a project management standpoint?

We have a multi-site so there are different stakeholders on campus who are using their services. I coordinate the overall engagement with Last Call. They are responsive and thorough in their interactions with us. Last Call uses a ticket tracking system that works quite well in terms of communicating on bugs and other issues. We do meet on site with them. One great thing about working with them is that they’re about three blocks from my office. Their location is highly convenient.

What did you find most impressive about Last Call Media?

I find them to be extremely technically competent. They’re willing to work with our system, which is less than ideal at times. It’s also helpful to have their technical background for using best practices. They've been able to help us think through things in ways we hadn't beforehand. They definitely pay close attention to detail and ask important questions. I appreciate that approach because it forces you to define exactly what it is you want. It's too hard to build something right with only a concept, so that really helps organizations like ours.

Are there any areas Last Call Media could improve?

No, I don't have anything in specific in regard to Last Call Media. The only areas I would improve all have been things that I wish I had done differently, in terms of my interaction with our stakeholders on campus. If I had been able to keep an eye on their requests somewhat, I would have been able to filter out some of that and save us all some time.

5.0
Overall Score I think they’ve been really fun to work with.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They have been responsive when I've been specific enough with my timeline, but I think they’ve also got a lot of other things on their plate too.
  • 4.0 Cost
    Value / within estimates
    They’re a little bit more expensive than other vendors we’ve worked with, but I think it’s been worth it. Their solutions also have been more solid than those from other vendors.
  • 4.5 Quality
    Service & deliverables
    I think they provide excellent service.
  • 5.0 NPS
    Willing to refer
    I definitely recommend them.

Drupal Implementation for Haverford College

"Being able to talk directly with the developers was a pleasant surprise."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Feb. 2015 - Aug. 2015
Project summary: 

Last Call migrated the functional backend of an existing custom-built site to Drupal 8 while retaining the same design and also trying to avoid unexpected frontend issues, which could've disturbed end-users.

The Reviewer
 
501-1000 Employees
 
Philadelphia, Pennsylvania
Jennifer O'Donnell
Director of Web Communications, Haverford College
 
Verified
The Review
Feedback summary: 

Whereas some suppliers prevent their developers from interacting directly with customers, Last Call Media both encourages and facilitates it. Their open approach more effectively dispels possible confusion and promotes true product ownership. 

BACKGROUND

Introduce your business and what you do there.

Haverford College is a liberal arts college outside Philadelphia. I am the director of web communications. I oversee all aspects of the college’s website, our main .edu site, third-party sites, and other digital communications.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Last Call Media?

We were looking to transition an existing, custom-built site to a content management system [CMS], specifically Drupal. We wanted a company that was an expert in Drupal to help us determine what we needed in order to build the site and the type of customization needed so that we could transition into a CMS since our previous website was all hand coded. It was extremely important that we retain most of our core features and all of our records. 

SOLUTION

What was the scope of their involvement?

Before hiring Last Call Media, we engaged a different firm for strategy work, which assessed what type of platform might be best for us, and that resulted in us moving towards Drupal. Since Drupal was the product we wanted to use, our initial work with Last Call Media was adding to our strategy work to figure out what do we need in order to attack the problem of building the site. We wanted them to help us transition into Drupal and do the development work, too. We did not ask them to do any new design work since we were happy with our web design and existing branding.

Other people were coming in as needed, but the core team we mainly worked with was of three people: a project manager, senior developer, and junior developer.

How did you come to work with Last Call Media?

We wanted to work with a company that was local, so that if we wanted to get together face-to-face, then we could do that. We went through the process of finding the right partner and did not find one that clicked with us. But when my team and I went to a Drupal camp in Philadelphia, one of the sponsors were Last Call Media. After the camp, we looked them up. Even though they were not local to us, we loved their website because it was in Drupal 8, which was years before anybody was building anything in Drupal 8. We thought it was interesting and wanted to talk to them. I reached out, and we started talking. We felt we clicked with them and that they understood what we were trying to do.

What is the status of this engagement?

We first contacted them at the end of 2014 and started working with them early 2015. We launched the site in August 2015. Since the launching, we have continued to work with them but not as intensively as it is on smaller projects or problems that have arisen as my team learns more about Drupal.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We get a lot of feedback from users emailing us to say the site looks great. Since a lot of the changes were behind the scenes, many people do not realize that something has changed, which is a great thing to me. That was one of my team’s goals: our audience should not notice that something changed because it should still look like our original website.

We know internally that our site is faster and more flexible. We can deploy changes site-wide that we could not have done in a timely fashion without a CMS. As an example, we redesigned our homepage and overhauled our site-wide navigation and search. Once we did the work internally, we launched that site-wide because of Drupal. We would not have been able to do that two years ago without a CMS. Coming from no CMS into a CMS is life-changing.

How did Last Call Media perform from a project management standpoint?

Since we did two-week sprints, it felt like a whirlwind because we were moving at such a rapid pace and so much was happening, but everybody that we worked with was responsive. The communication was good. Throughout the main part of the project, we were in touch multiple times a week.

We spent a lot of time working together via email, but we also did check in using Google Hangouts. They use a system called Redmine for project management. Through Redmine, we submit tickets or support requests and discuss different options for using modules.

What did you find most impressive about Last Call Media?

We were working not only with the project manager but with the developers as well. Being able to talk directly with the developers was a pleasant surprise. I have had experiences with other companies where the project manager is the shield or wall between the developers and the client, so working directly with both of those roles was unique and enjoyable.

Are there any areas Last Call Media could improve?

I don’t think so since we had a really good experience. But for us, doing an Agile project was a new experience, as we were used to traditional web projects. At the end of our project, we internally set aside time to do cleanup and fixes, but in hindsight, had we known, it works better for us to do these tasks throughout and not until the end. But for me, that’s an experience thing since we had never done this before.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have recommended them multiple times, and I will continue to do so.

Drupal Dev for Refugee Assistance Nonprofit

"I've known [their] principal for a long time, and I like his common-sense approach."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. 2016 - Ongoing
Project summary: 

Last Call Media implements new design elements and custom features into an existing Drupal website, which is hosted in the cloud and managed remotely. 

The Reviewer
 
201-500 Employees
 
New York, New York
Sr. Developer, Nonprofit
 
Verified
The Review
Feedback summary: 

Pros include an organized, customer-oriented approach that encourages mutual project accountability and a genuine eagerness to solve complex problems on behalf of their clients. 

BACKGROUND

Introduce your business and what you do there.

I work for a refugee-protection agency working all around the world. We resettle refugees in the United States. Our organization was established over a century ago and is one of the oldest groups worldwide working to protect refugees. I am the senior director of communications for the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Last Call Media?

We needed to make some improvements to our website. For example, we were experiencing some processing performance issues on the backend because of some poor coding. We also had some recurring bugs that needed resolving. The list went on and on, but we couldn't fix any of it without help. 

SOLUTION

What was the scope of their involvement?

Last Call Media has worked on aesthetics, as well as adding functionalities to our Drupal website, improving its overall usability. We've recently launched a new events management section on the site; it was one of the bigger projects we undertook in 2016. Last Call Media has also helped us switch to a new hosting provider recently. Doing this has saved our organization a lot of money.

We have worked with a number of developers, an information architect, and different managers from Last Call Media's team, during different phases of our project.

How did you come to work with Last Call Media?

We had been working with a different agency for a couple of years but felt that that relationship had run its course. We wanted to have some fresh eyes on-site. I had worked with Last Call Media before at another job, so I knew what their capabilities were.

How much have you invested with Last Call Media?

The cost of Last Call Media's work has been around $80,000 so far.

What is the status of this engagement?

We started working with Last Call Media at the beginning of 2016.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Switching our site to cloud-based hosting has been a big win for our group, saving us a lot of money immediately. It's a much more flexible and robust solution, at a fraction of the cost. Last Call Media has made recommendations and helped us migrate.

The events section built by Last Call Media has worked well and gave us a capacity that we hadn't had before. It's now much easier for us to manage publishing new events content on the site.

How did Last Call Media perform from a project management standpoint?

For the most part, Last Call Media delivered on time and within budget. These projects will typically take longer than expected to complete, but Last Call Media's performance has been reasonable. We have our own instance of Basecamp which has been used for the project to a limited extent. Last Call Media uses Redmine internally, for project management and incident tracking. It's a bit technical, so we don't use it as much ourselves. Basecamp is good for discussions and gathering requirements.

What did you find most impressive about Last Call Media?

I've known Last Call Media's principal for a long time, and I like his common-sense approach. He's easy to talk to and listens well to our needs. Last Call Media's process is not very different to that of other web shops I've used, but they're responsible, diligent, and things are generally kept moving.

Last Call Media is a no-nonsense and no-drama shop. There was never upselling of unnecessary services. Last Call Media has been accountable and diligent around the time spent. Anytime we've had a question or disagreed about an issue, Last Call Media was good at hearing us out and considering our perspective. I really appreciate this.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    Cost has varied from some parts of the project to others.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have recommended Last Call Media.

Custom Drupal Development for State University Research Center

“They are very business savvy, but they are very personable as well.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

Last Call Media spearheaded custom Drupal programming for multiple university departments. They handled front and back-end components due to limited internal resources.

The Reviewer
 
10,000+ Employees
 
Amherst, Massachusetts
Web Designer & Strategist, Center for Agriculture
 
Verified
The Review
Feedback summary: 

Last Call Media built a functionality allowing internal teams to easily share information across Drupal sites, which had a positive impact on workflow. The feature was received enthusiastically across the board. The team adhered to strict state budget requirements with thoughtful professionalism.

BACKGROUND

Could you briefly describe your organization?

I work for the Center for Agriculture at the College of Natural Sciences at the University of Massachusetts, Amherst. It houses the research arm of the Extension Cooperative Service.

What is your position?

I am the Web designer and developer.

OPPORTUNITY / CHALLENGE

Could you describe the business challenges you were attempting to address when you initiated the relationship with Last Call Media?

About four years ago, the university adopted Drupal as the content management system to build out all of their department websites. The people who are involved in designing and building websites needed to get up to speed with developing on the Drupal platform.

I was tasked with developing the projects, and it’s just me in this capacity. I don’t necessarily have the capability to do all of them. In those cases, we are able to hire outside vendors. The other situation that compelled us to use outside vendors was with custom programming. We have zero code monkeys in-house, so we really had to find a development partner.

SOLUTION

Could you describe the scope of the project?

Because I’m able to build out a large part of websites except for the custom programming, I’ve used Last Call for the pieces where we’ve needed custom functionality. It’s been more of a collaborative-type workflow. They’ve worked really well in that capacity. It can be difficult to hire a Web developer who only handles certain components of the site. Last Call Media has been great with exactly that. They’re incredibly knowledgeable in the Drupal ecosystem, both the frontend and the backend.

I’ve also worked with them in the capacity of project management. They have a project manager on their end, and then I’m the one on the university end, making me the liaison between them and the client here at the university. They’ve taken the whole project from start to finish in terms of building up the design, functionality, and testing.

They were also incredibly responsible. As a state university, we have to stay within a strict budget. They understand that. They completely stayed within budget, kept in contact with us in terms of areas beyond the project scope, and organized the process very well.  

How did you select Last Call Media as your solution partner?

They’re heavily involved in the Drupal community, and they give back quite a bit. It’s an open source community, so it really relies on people giving back. They’ve built various modules for Drupal. They were one of several companies that sponsored a Drupal camp that was hosted here at the university. It was at that conference that I first became familiar with Last Call Media.

I decided to send request for an estimate to them and they responded with a decent bid. This was a project that I needed to collaborate closely with them. They were perfectly willing to work with our workflow, and provided some fresh insights into how to improve the process.

Could you provide a sense of the size of this initiative in monetary terms?

The projects they’ve done projects for us, it was anywhere from $3,000 to $10,000.

When was the project completed?

The most recent project was a couple of months ago.

RESULTS & FEEDBACK

In terms of results, could you share any statistics or metrics that would demonstrate the effectiveness of the work Last Call Media has delivered?

One of the projects had a huge impact. We have a bunch of individual Drupal sites across many teams within our center. We want to share information between those sites, so that people could add content in one and specify where they want it to appear. That’s the piece of functionality that Last Call created for us. It’s made a huge difference. The feedback has just been overwhelmingly great for that.

When working with Last Call Media, is there anything you would consider unique or special about them compared to other service providers with which you’ve worked?

The thing that sets them apart is they’re very down to earth. They’re not hard sellers. They are very business savvy, but they are very personable as well. They’re incredibly professional.

In retrospect, are there any areas that you think they could improve upon, or are there things you’d do differently as the client before approaching this type of project?

There are certain things that we would do differently, but it has nothing to do with Last Call Media. It has something to do with them in terms of how we worked in the past, and their guidance for us to work more effectively. But, it’s not a negative against them. It’s certainly a new area for us in terms of working with Drupal vendors and sites of this capacity.

We’ve had to learn a whole new kind of workflow. We’ve had to learn a new method of collaboration in terms of implementing new code. That’s all been quite beneficial. They’re more than happy to offer that guidance to us, which has been fantastic.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have and I absolutely do.

Drupal Upgrade for Nonprofit Environmental Organization

“We’ve been extremely pleased with their performance.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Last Call Media performed a Drupal upgrade and designed and implemented a responsive website theme. They continue to provide ongoing support.

The Reviewer
 
201-500 Employees
 
New York City Metro Area
Online Web Master, Environmental Nonprofit
 
Verified
The Review
Feedback summary: 

The team enhanced functionality on the back-end, resulting in streamlined internal business processes. Additionally, the responsive theme decreased bounce rates across web and mobile devices. Last Call Media was very flexible and employed excellent project management strategies.

BACKGROUND

Could you briefly describe your company?

We’re an international nonprofit organization that works heavily in environmental conservation.

What is your position?

I’m the Web manager.

OPPORTUNITY / CHALLENGE

Could you describe the business challenges you were attempting to address when you initiated the relationship with Last Call Media?

We were initially working through a middleman that was sourcing our development work to Last Call Media. Eventually, we commissioned Last Call directly and removed the middleman. It didn’t make sense to work through a separate contract, and we wanted to have the most effective relationship possible with our development partner.

Our initial challenge was to perform a Drupal upgrade to the latest version. We also wanted a new responsive theme for our website. Last Call Media handled both of those tasks.

SOLUTION

Could you describe the scope of the project? For instance, did it involve custom visual design, backend development, training, or support? 

The upgrade to the latest Drupal version was initiated with Last Call Media through the previously mentioned middleman. That required a significant amount of backend development. Implementing the responsive theme into our site was done afterward and without the middleman. That also required a considerable amount of custom development along with quality assurance/quality control and user interface/user experience testing. They also provide ongoing support for our Drupal platform.

How did you select Last Call Media as your solution partner?

We were originally utilizing their services through a middleman. We were rather displeased with the project management. However, were very impressed with the development work produced by Last Call. Eventually, we terminated our contract with the middleman and hired Last Call Media directly.

Could you provide a sense of the size of this project in monetary terms?

If I recall correctly, it cost between $15,000 and $20,000.

When was the project completed?

The Drupal upgrade was finished a year ago, and we still have several projects ongoing.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the effectiveness of the work they’ve delivered?

It’s a little bit tough, because there were no frontend, visible changes. It was all work that was done on the backend, so there was no difference from the users’ perspective other than potentially some site speed improvements. They enhanced the fluidity of our functionality, which is hard to demonstrate without understanding our internal business processes. As for the responsive theme implementation, we’ve seen improvements in our bounce rates and especially for mobile.

When working with Last Call Media, is there anything you would consider unique or special about them compared to other vendors you’ve worked with in the past?

I would say that we’ve tried several Drupal developers in the past, but Last Call has been by far the best at communication. We have direct contact with their developers, and they’re extremely proficient at speaking to the layperson. They’re also very accessible. We never feel left out of the loop. They’re very flexible in terms of project management. We’ve been extremely pleased with their performance and intend to keep them as our development partner into the foreseeable future.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer