Digital Experiences for Web and Mobile

Last Call Media is a digital consultancy that delivers engaging solutions that assist and support organizations such as governments and municipalities, educational institutions, enterprise companies, and nonprofit organizations around the world working to improve their communities. As a fully distributed team, LCM has a successful history of working with educational institutions, enterprise companies, and nonprofit organizations around the world.

Since our founding in 2009, we made a name for ourselves by being “good at the hard stuff” in web development, which provided a foundation upon which to add expert user experience and design services. Together with our clients, we strive to create brand identities and digital platforms at the forefront of the digital media economy, following best practices and adhering to industry standards from strategy to deployment. Our team has extensive experience in the development and deployment of integrated digital solutions for complex, real-world problems.

As our reputation has grown, we are now often also the first call. We retain our name, Last Call, because that is our commitment. When you call us is up to you, but our mission is always to be there, to listen, to adapt, and to deliver. We hold you, our client, as our priority in this relationship. 

Lastly, Last Call Media prides ourselves on our sense of business empathy: the ability to understand your core organizational goals and to realize them in the real-world ways in which your target audiences can connect. We seek to create an understanding of the users of the site, and how our work will ideally improve their experience and deliver tangible business outcomes.

 
Undisclosed
 
$150 - $199 / hr
 
10 - 49
 Founded
2009
Show all +
Northampton, MA
headquarters
  • PO Box 1600
    Northampton, MA 01061
    United States
other locations

Portfolio

Key clients: 

Nonprofit Organizations Rainforest Alliance Asia Society HIAS New England Foundation for the Arts Albright-Knox Art Gallery StoryCorps Verité Nonprofit Technology Network The Society of St. Vincent de Paul Enterprise Companies IDG Chicken Soup for the Soul Building Green NYSE Bausch and Lomb Red Bull CAIA Government City of San Francisco Commonwealth of Massachusetts United Nations International Fund for Agricultural Development International Land Coalition

Potsdam Image

Potsdam

Leveraging a small multidisciplinary production team and agile methodologies, LCM migrated SUNY Potsdam from their self-hosted legacy CommonSpot CMS to Drupal 7 on Acquia in just 8 weeks.

The small team at the SUNY Potsdam Office of Public Affairs had been managing the proprietary CommonSpot CMS since its implementation in 2008. It was inflexible and the team struggled with reliability issues, so SUNY Potsdam was

looking for a more useable, stable, efficient, and scalable solution. They chose Drupal 7, Acquia, and Last Call Media.  
University of Minnesota Image

University of Minnesota

Challenged to increase enrollment, the College of Biological Sciences at the University of Minnesota looked to Last Call Media for ways to develop a digital media strategy with measurable results. Last Call Media focused on increasing engagement with CBS’ primary audiences— prospective and current students— by implementing fresh designs with improved pathways and navigation. LCM also coordinated the final migration and

deployment of the site to the University’s Acquia platform.
Haverford College Image

Haverford College

When LCM got the call from Haverford about redoing their site in Drupal, we thought it was going to be a redesign. After an initial conversation we agreed to do a Discovery and Strategy engagement first, to determine what the true needs were and then develop a strategy for solutions. We conducted stakeholder interviews and developed the User Personas of who our work was to be for. Interestingly, none of these personas ended up

being an anonymous site visitor, but instead were different types of content editors and administrators.
Worcester Polytechnic Institute Image

Worcester Polytechnic Institute

Our recent work with Worcester Polytechnic Institute is a testimony to Last Call Media’s approach to the initial project phases of Discovery, Strategy, and Information Architecture. That said, the most important part of this story is how our flexible and adaptable work process embraced by both the WPI and Last Call Media teams resulted in a process and a final outcome that meets WPI’s stakeholder needs. Strong

partnership-building was the goal from the outset, and it paid off in strong relationships and expectations satisfied.
Rainforest Alliance Image

Rainforest Alliance

In the fall of 2016, the Rainforest Alliance and Last Call Media launched an exciting redesign of www.rainforest-alliance.org, built on Drupal 8, employing seasoned agile software development methodologies. Our productive partnership with the Rainforest Alliance resulted in a technically groundbreaking site that allowed users unprecedented access to the riches of

their content after just four months of development. The tool was primed to drive the Rainforest Alliance’s critical end-of-year development activities. 

Reviews

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Web Design & Donations Tracking Portal for Non-Profit

“It’s their priority to devise smart solutions that will make our site more efficient and powerful.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2017 - Ongoing
Project summary: 

Last Call Media has revamped a non-profit’s website, enabling automation functionalities to best service its volunteers and donors. They’re currently integrating their work with Salesforce.

The Reviewer
 
51 - 200 Employees
 
Phoenix, Arizona
Mary Chou-Thompson
Director of Marketing, St. Vincent de Paul
 
Verified
The Review
Feedback summary: 

With the more robust features and functionalities of the site, the client’s internal team has been able to better serve external stakeholders. Their honesty and attentive project management approach are continually valued. They increased efficiency by employing reasonable project management tools.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing director at St. Vincent de Paul. We’re a non-profit organization in Phoenix, Arizona that provides human services to people in need. Whether they’re struggling with poverty or homelessness, we work to provide meals, shelter, support, and medical care.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Last Call Media?

Our website is an important tool for us when it comes to recruiting volunteers, fundraising, and making viewers aware of the services we provide. Because of that, it needs to serve as a fundraising, program, and volunteer recruitment tool. We also wanted the site to appear professional and modern, with some automation functionality. Last Call Media was bought in to help us with that.

SOLUTION

What was the scope of their involvement?

They examined our existing website in Drupal that was created by another company, and they’ve since taken it over completely. One of the significant projects they’re working on currently is automating our donation pickup system.

Before our work with them, those making donations would have to make calls, fill out a lead form, and communicate heavily with us to schedule a date for us to pick up their donations. Last Call Media is helping us build a calendar on the site where donors can book pickup dates with us. Right now, they’re in the process of hooking the calendar into Salesforce to fully automate that process. 

What is the team composition?

We work directly with our project managers, Alex (Director of Operations, Last Call Media) and Alexandra (Marketing Designer & Strategist, Last Call Media).

How did you come to work with Last Call Media?

They were referred to us by another consulting agency. We enjoyed our early collaboration with them, so we’ve stuck with them since.

How much have you invested with them?

In our first two years, we spent about $20,000–$30,000 annually. This year, we’re spending closer to $60,000 because we have some major projects in the works.

What is the status of this engagement?

We started the collaboration in April 2017, and our teams are still working together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

With all of the upgrades they’ve made to our site, we’ve noticed increased efficiency and better customer service from our team. They’re creating a similar calendar for our volunteers now, which will also free up time for our volunteer coordinators and provide a better experience for those looking to help out.

How did Last Call Media perform from a project management standpoint?

Our project managers are very responsive and capable of accurate scoping out work while keeping within budget and getting proper approvals to keep us on track. If I need something to be completed, they’ll set up a ticket through Jira.

Then, we communicate through that platform, which has worked well because it keeps our project information organized and separate. Starting three months ago, due to our increasing engagement with them, we’re starting to have weekly update calls with their team. That’s been helpful, too. 

What did you find most impressive about them?

They’re knowledge, good communicators that are easy to work with. It’s their priority to devise smart solutions that will make our site more efficient and powerful. They always look for the solution that will be most helpful to us, rather than just trying to get all the required work done.

For instance, we were recently discussing changing our forms, and they suggested that we move them to a third-party app for increased flexibility. That allows us to more easily manipulate our site and forms but did not benefit them. They’re always looking out for the customer in that way.

Are there any areas they could improve?

In terms of the timeline, there were points in the development where we stalled. I wish we could’ve moved more quickly through those, but it was a lot to juggle at that time for all of us.

Do you have any advice for potential customers?

Be clear about your goals and scope from the beginning. That will save you time later on in the project.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for Design Collaboration Marketplace

“They’re just really good partners. They always look for creative solutions to fit within our limited resources.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
June 2016 - Ongoing
Project summary: 

Last Call Media took over a Drupal project for a design company that had been dropped by their previous development team, finishing the build ahead of schedule and performing ongoing maintenance.

The Reviewer
 
11-50 Employees
 
New York, New York
VP of Advertising & Marketing, Creative Company
 
Verified
The Review
Feedback summary: 

The development and maintenance work performed by Last Call Media is consistently creative and well executed, allowing their partners to accomplish goals within budget and time constraints. Their team is responsive and flexible, communicating openly to keep everyone on the same page.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the VP of advertising and marketing for a creative design company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Last Call Media?

They came on for us after our initial development team was not able to complete our build and we were looking for another team to take that over and get us back on track.

SOLUTION

What was the scope of their involvement?

When I first started working with Last Call Media, they provided more of a development role for my organization, getting that initial project back on schedule and ultimately launching the site.

After that, I went in-house with the company I was previously contracting for, and they went into more of a maintenance role and we set out to do some refinements on the site. At that point, they were more of a full-service agency, so we would tell them what we were looking to accomplish, and they would storyboard it out, give us an estimate and then build out whatever it was we were adding to the site.

Originally, we provided them with detailed wireframes, and then as we went on in our engagement that transitioned to more loose wireframes basically describing our intent and then leaving it up to them to see if there is a more efficient way to execute based on the architecture of the site, which was built on Drupal and Drupal Commerce.

What is the team composition?

I have two main contacts with their company, as well as a head project manager

How did you come to work with Last Call Media?

We initially interacted with them when our development team fell through on our website build and we had to find someone who could come in and finish the project in a very compressed timeline.

What is the status of this engagement?

We started working together in June of 2016 and the project lasted a few months, although we still work with them in an ongoing maintenance capacity.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They were able to complete the initial scope of work that the previous team was not able to complete so we were very pleased with their success on that. It’s a user-generated content site so they’ve also helped us prevent or address people spamming the site with everything from inappropriate content to actual hacking. We’re very satisfied with their services.

How did Last Call Media perform from a project management standpoint?

They were very responsive, and they allow us to sort of log stuff in person with them rather than through their project management tool, which I really appreciate. Their team is very organized and document everything, but they have the flexibility to accommodate us as well.

What did you find most impressive about them?

They’re just really good partners. They always look for creative solutions to fit within our limited resources. Whether it’s a budget or time constraint, they always give us options and recommendations, so that we can decide together what’s the best way forward. It’s a very thorough approach to doing business.

Are there any areas they could improve?

I’m not a fan of using the project management softwares they use to log issues, but they’ve always been flexible enough with communication that that has not been a serious issue. From a cost perspective, they are at the higher end of the spectrum but do provide detailed solutions in the end.

Do you have any advice for potential customers?

Compared to other developers and teams that I’ve worked with, I find them to be by far the most straightforward and effective.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website Maintenance and Feature Updates for Gallery

“We’ve never had a problem that they haven’t been able to solve.”

Quality: 
4.0
Schedule: 
3.0
Cost: 
3.0
Willing to refer: 
3.0
The Project
 
$50,000 to $199,999
 
Oct. 2016 - Present
Project summary: 

Last Call Media handles maintenance, fixes, and upgrades to the Drupal 8 site of a New York cultural institution. They work from tickets submitted by the client to track progress and manage tasks.

The Reviewer
 
51 - 200 Employees
 
New York
Manager, Cultural Institution
 
Verified
The Review
Feedback summary: 

The web development work provided by Last Call Media has satisfied the requirements of their engagement and helped sustain several critical operations of their client’s website. Despite some delays in bug fix deliveries, their work is consistently effective at eliminating sources of problems.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the digital content manager of a cultural institution in New York.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Last Call Media?

We had a website redesign and development completed and launched by another company based in Philadelphia, but they don’t do maintenance once they’ve created the site. We were basically looking for a maintenance partner who we could work with to fix bugs that came up after launch and also for enhancements to the site that we decided to implement further down the road.

SOLUTION

What was the scope of their involvement?

We have a ticketing system with Last Call Media, so whenever an issue arises or there’s an enhancement we would like to have done, we submit that ticket and they get to work on it. The site was one of the early adopters of Drupal 8 because we wanted to be in a better position to upgrade in the future.

One of the bigger projects we’re working on right now is that our museum is closing for two years for construction, and we need to implement a few updates to the website that I can’t do through the CMS myself that all need to launch the morning of November 4th when we close.

What is the team composition?

We have one main project manager and an account executive at the manager level, and then a couple of developers who work on our projects from time to time.

How did you come to work with Last Call Media?

The company that originally built our site provided us with a couple of options for maintenance partners, so I called and interviewed a couple of them, and Last Call Media was the most professional and straightforward. They gave us a clear idea of what the working process was going to be like, so we decided to give it a go.

How much have you invested with them?

We spend about $40,000 a year, although this year it’s closer to $55,000 because of the extra changes before we close.

What is the status of this engagement?

We signed with them in the fall of 2016 and are continuing to work together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve been able to troubleshoot some really complex issues that have arisen in our collection search tool. It was a really complex system to build originally, but Last Call Media was able to wade in and figure out some of the issues that cropped up a couple of years after launch and update the technologies.

So they’ve been able to help us out of some really tight spots that affect the overall functionality of our tools. Sometimes it takes a while to figure things out, but they always stick with it and solve the problem.

How did Last Call Media perform from a project management standpoint?

I usually communicate with our project manager directly via email if I want to tell her about a big slate of projects we have coming up or if I have a question about billing or anything like that. We use JIRA for our ticketing system, which works well for our bug fixes and enhancement requests.

Since we don’t often have emergency fixes that we need, we only pay for a couple of days to a week’s response time. Because of that, sometimes things that are more urgent do take longer than we’d like to fix, but I understand that we’re only paying for a certain level of service.

What did you find most impressive about them?

Their work is satisfactory, but to their credit, they do always figure out the problem. We’ve never had a problem that they haven’t been able to solve. Their work is good in that regard. It’s just the timelines that can sometimes be an issue.

Are there any areas they could improve?

Communication around billing and hours can sometimes be a little less clear than we would like, but they are working to improve that. We bugged them about it so they actually took the initiative and are now testing a system where I can log in and see how many hours have been spent on each ticket, and see how many hours we have left, which is really helpful.

Being bounced around between developers, though, it is still difficult to tell how much time is being spent just getting caught up on the website for each of them.

Do you have any advice for potential customers?

I would just suggest that you be in close contact with them as soon as you know you’re going to need something to make sure that you have enough lead time to get the project completed before you need it.

3.0
Overall Score
  • 3.0 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 3.0 NPS
    Willing to refer

Drupal Implementation for Art Museum

Last Call is highly responsive. … They answered all our questions and never talked down to us.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
Confidential
 
Feb. - Oct. 2017
Project summary: 

Last Call built a website in Drupal, centering the layout on image displays. Iterative collaboration and a quick workflow allowed the project to be finished within five months.

The Reviewer
 
11-50 Employees
 
Salt Lake City, Utah
Director, Marketing & Communications
 
Verified
The Review
Feedback summary: 

Although skilled, Last Call translated technical jargon into easy-to-understand goals and implementations. The website has a few issues, but feature improvement is the team’s top priority. A future project is already in the works for the new year.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing and communications director for a fine arts museum.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Last Call Media?

Our old site was custom-built in 2008, so we wanted a brand new one in Drupal. We only have communications people and museum educators here, so we needed a firm to do all the technical work.

SOLUTION

What was the scope of their involvement?

After we hired Last Call, the three leads came to meet our team, see the museum in person, and start the discovery process.  They interviewed a large group of our staff members, including senior management, to try and understand our culture and goals. Our team filled out a questionnaire about who we are, what we wanted, and what we expected from the site, and Last Call took all those answers into consideration during the first phase.  Instead of building on the old site, they designed entirely new wireframes and concepts for the Drupal site.

We wanted something simple, clean, and that would highlight our museum’s artwork through an image-heavy layout. We collaborated extensively with them, and they built the site in about five months, since we needed it finished before our launch in August. Last Call did all of the technical work and we provided the content creation.

The search function on the old site was pretty much unusable, but it functions far better on the new site and is much smarter and more intuitive.  Last Call also created an events calendar, which is a vast improvement from what we had before.

The site has launched, but Last Call continues to make minor changes and tweaks. We don’t technically have a service contract with them, but we plan on partnering again for a new dev project, and Last Call is committed to maintaining a positive relationship.

What is the team dynamic?

I met the senior producer, the UX designer, and the art director, but I don't know how many developers work for them.

How did you come to work with Last Call Media?

We went through a nationwide RFP process but weren’t expecting to work with an out-of-state company. However, Last Call’s proposal looked so good that we had to do an interview with them, even though they’re two time zones away. We started with nine companies and selected four for in-person demos, and Last Call were good listeners and problem-solvers. Plus, their price was highly competitive, so we chose them.

What is the status of this engagement?

We had our first meeting in February and the site launched in August.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t tracked in-depth yet, but people seem to be registering for museum events much more than they were on our old website. We’re also planning on using them again for a project next year, so that says something to the quality of their work.

We want to revisit how images appear and function on our site because we’re not entirely satisfied with the results. Some of that may be due to us not communicating as effectively as we could have what our expectations were. We’re confident that Last Call will be able to take care of that problem and move us in the right direction.

How did Last Call Media perform from a project management standpoint?

We had weekly video conferences through Google Hangout, and we sometimes utilized Basecamp. When the website was in development, we were able to leave comments on every page and feature, which was incredibly helpful.

Last Call is highly responsive and available for communication via email, message, or phone. They answered all our questions and never talked down to us.

What did you find most impressive about them?

We don’t have much technical expertise on our end, but Last Call never made us feel dumb. They were good at translating technical information and bridging the gap between our technical expertise and theirs. They didn’t try to force anything on us that we didn’t want, and they’re terrific at following up.

Are there any areas they could improve?

We moved through the process so quickly that we both probably could’ve been clearer about what stage we were at.

Do you have any advice for potential customers?

Be clear and ask, at every stage, what's done and what needs to be done. If you don't have a lot of technical expertise, make sure you communicate clearly what you want and what you’re expecting. Last Call does a good job of communicating, but the client still has responsibility to be clear.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer
    Art direction isn't their strong suit, so you’ll want a good design sense.

Drupal Migration for Nonprofit

"I appreciate how transparent their approach is. They don’t try to necessarily sell you all the bells and whistles."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2009 - Nov. 2017
Project summary: 

Last Call Media provided the technical resources to migrate a website from Drupal 6 to Drupal 8, improving editor workflows and working heavily in Groups. 

The Reviewer
 
201-500 Employees
 
New York City, New York
Megan MacMurray
Associate Director of Technology, Asia Society
 
Verified
The Review
Feedback summary: 

Deeply embedded in the Drupal community, Last Call Media is an excellent resource for companies looking for steady support throughout development projects. Their team is easy to work with and efficient in delivering products as scheduled.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce our business and what you do there.

Asia Society is the leading educational organization dedicated to promoting mutual understanding and strengthening partnerships among peoples, leaders, and institutions of Asia and the United States in a global context. Asia Society works across the fields of arts, business, culture, education, and policy, and has 12 locations in the Asia, Europe and the United States. I am the Associate Director of Technology for Communications, Marketing and Online. 

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Last Call Media?

Migrating our large CMS from Drupal 6 to Drupal 8. We have a large website representing Asia Society’s global initiatives and 12 centers throughout the world, all which host events and exhibitions to varying degrees. We also publish regular editorial content. Our Drupal CMS must provide granular controls over editorial permissions. Editors to our website have varying levels of experience in web and design, so while we need to allow ownership over each section of the website, the communications department needs to control brand and editorial style as well.

SOLUTION

What was the scope of their involvement?

They handled the migration of content from Drupal 6 to 8, developed custom publishing workflows and implemented a pattern library for our front-end developer to work with. We rely heavily on the Groups module, which was not fully supported in Drupal 8. Last Call Media worked to bring the Groups module up to speed to meet our needs. They also converted our editing process to rely more on Blocks. 

What is the team dynamic?

Kelly [Jira and Agile Coach, Last Call Media] was our main contact for budget and project planning. During development, we had a direct access to Jeff, the lead developer on our project, who managed another developer and QA. As the launch date approached, Last Call added additional resources to make sure we met the deadline.

How did you come to work with Last Call Media?

Asia Society was already working with Last Call Media on a similar project when I was hired. My predecessor knew them through a professional connection. 

We've continued to work with them because of their professionalism and quality of work. 

How much have you invested in them?

We’ve worked with them on multiple projects since 2010. Total we have spent approximately $500,000.

What is the status of this engagement?

The upgrade launched in October, 2017. 

RESULTS & FEEDBACK

What evidence can you share that demonstrated the impact of the engagement?

For previous projects, we saw significant growth in traffic to the sections of our site targeting local audiences for our 12 centers as well as improved workflows for our CMS editors. 

Since the most recent upgrade from Drupal 6 to Drupal 8 the load time of our website has improved dramatically. It is too early to tell overall impact but initial response internally has been great. 

What did you find most impressive about them?

Kelly and the whole team is very responsive. They also have a lot of experience working with nonprofits so they understand the pace and obstacles that can come with that world. 

I appreciate how transparent their approach is. They don’t try to sell all the bells and whistles but rather find the best approach for each challenge with regard to resources and scope of the project.

Kelly and Jeff  [Lead Developer, Lat Call Media], are also very involved in the Drupal community. Having them as a resource saves a ton of time researching and testing the many different approaches available in Drupal and contributed modules. 

Most importantly, they are just great to work with. They have an easy going rapport while being professional.

Are there any areas they could improve? 

Not much honestly. If I’m going to get nitpicky there was some cross-browser testing that was done late in the project, so we did have a bit of a scramble to get that sorted out before launch. There were a couple of miscommunications which resulted in extra time and resources but all instances were nominal and rectified quickly. 

5.0
Overall Score They have been great.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    There were a couple of things that didn’t quite make it when they should have, but for the most part, scheduling is perfect.
  • 4.0 Cost
    Value / within estimates
    They are a little on the more expensive side, although they did give us a non-profit discount. I think it will pay off in the end.
  • 5.0 Quality
    Service & deliverables
    They are very knowledgeable about Drupal and about working in the non-profit world, which can be a challenge sometimes.
  • 5.0 NPS
    Willing to refer
    I have referred them to other people many times.

Drupal Development for Higher Education Institution

"I couldn’t ask for better service or support."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. 2017 - Ongoing
Project summary: 

With a focus on "cleanup" work, Last Call Media is working to improve the efficiencies of a Drupal website. Their work includes user groups, URL structures, and SEO best case practices. 

The Reviewer
 
1,001 - 10,000 Employees
 
Boston, Massachusetts
Karmon Runquist
Director of Digital Communications, Wentworth Institute of Technology
 
Verified
The Review
Feedback summary: 

Since the beginning of the engagement, the sites reliability and user interface have improved. Last Call Media is responsive and reliable as a primary Drupal partner. The team consistently offers advice on how to make the most of the platform. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of web and digital communications at Wentworth Institute of Technology. We are a higher education institution in Boston.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Last Call Media?

A year ago, we changed our CMS to Drupal. We needed people with more experience in Drupal to help us support the system and do some cleanup work, in hopes of better leveraging the platform.

SOLUTION

What was the scope of their involvement?

When we moved to Drupal, many facets of our website were development but weren't quite up to my standards. When we started working with Last Call Media, they provided a lot of cleanup work. That involves making the user interface friendlier to users and content managers. They are also helping to clean up URL structures and getting permissions on the backend fixed. The team has also helped develop some additional functionalities and helped with SEO for the site.

As an example of their more complex work, we have around 30 active users. We have to be careful about who has access to each part of the site. Last Call media has helped us to figure out the groups and how we're going to leverage those to be more effective. When the site was originally created, this part of it was not very well thought through.

Additionally, the site was originally set up so that title tags would generate URL structures, leaving us with URLs that were over 300 characters long. We're planning to change that with Last Call Media and update all of our current URL, which is an intense project.They have helped us develop some modules and strategic processes to help us figure out how we’re going to do that as efficiently as possible without breaking links on our site currently.

What is the team dynamic?

Based on the type of project that they’re working on, they pull in team members as needed. I work primarily with 4 people, but there have been 2-3 additional people as needed.

How did you come to work with Last Call Media?

I met Last Call representative at a conference. I liked how they worked. I did a follow-up phone call and found out they could fit our need. We had a couple of other companies come in and present with us. Last Call had great experience with Drupal, including the day to day operation side of it, which is what we really were needing. We already had the strategic look at Drupal covered, but we needed people that could actually dig in and say, “This is how we need to make Drupal work to accomplish your goals.”

How much have you invested with them?

We have invested between $50,000-$100,000.

What is the status of this engagement?

We started working together in February of this year, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m so happy with their work. Right after we engaged with them, we experienced a hack from an external site. We were able to contact Last Call Media, and they immediately responded. They took care of the vulnerability and did the cleanup work very quickly. The stability of the site and the user interface have improved.

How did Last Call Media perform from a project management standpoint?

They are very much on top of things. They are great communicators. We talk weekly about the status of the project. They are essentially our primary support for Drupal right now. They are very responsive. Alex [Account Manager, Last Call Media] is fantastic to work with. She answers questions and gets back to us quickly. She makes sure everything is checked off when something is finished. We use Jira and Slack.

What did you find most impressive about them?

They work hard to make sure that we’re happy and that we get what we need. They are partners rather than somebody I’m telling what to do. I’m not a Drupal programmer. I’m able to rely on them to give me the best advice.

Are there any areas they could improve?

I need clones of each of them. They’re fantastic. I couldn’t ask for better service or support.

5.0
Overall Score They are fantastic to work with. They are very accommodating and they don’t require me to manage them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They meet the deadlines that they set, and they are tracking my progress so that we can meet their deadlines.
  • 5.0 Cost
    Value / within estimates
    They are worth every penny.
  • 5.0 Quality
    Service & deliverables
    They have delivered everything I’ve asked for and in the time that we’ve agreed on.
  • 5.0 NPS
    Willing to refer
    I already have recommended them.

Feature Development for Sales Readiness Software

“We are driving better conversions on our landing pages as a result of Last Call’s work.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
June 2017 - Ongoing
Project summary: 

Last Call collaborates with internal designers to provide ongoing development and features addition for several Drupal-based landing page projects, including migration and updates.

The Reviewer
 
201-500 Employees
 
Boston, Massachusetts
Director of Marketing Operations, Brainshark
 
Verified
The Review
Feedback summary: 

Last Call’s expertise, project management, and transparency assists in the delivery of time-sensitive projects, and also promotes profound confidence in the partnership. A client-first approach and product knowledge allows for optimal cooperation between internal and external resources as well.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Brainshark provides a self-readiness platform to Fortune 100 companies. We’ve been based in the Boston area for a long time, so we have a great customer base. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Last Call Media?

In March 2016, before I came to the company, Brainshark made the transition from Sitecore to the current web platform, Drupal. I quickly learned after I inherited the platform that our webmaster wasn’t remaining current it.

We weren’t able to accomplish some of our goals as quickly as we’d hoped because the learning curve of the platform is fairly steep. We needed a partner who we could turn to when projects which required extensive Drupal expertise came up.

SOLUTION

What was the scope of their involvement?

Last Call Media has helped with some special projects around landing pages. We wanted to make sure that when someone downloaded something from our website, we’d be able to offer complementary content to them based on similar topics. We implemented this when we first went live with Drupal.

Last Call helped us leverage more features within the platform, consulted us on different issues regarding internal setup, and also aided us in either overcoming or bypassing those problems.  

We made a recent marketing automation platform transition from Eloqua to Marketo. There was a lot of landing-page migration as part of this process, as well as other updates on the website. Last Call helped extensively with this.

Their work has been more on the development side. We have an internal design team who worked on prototypes for our pages. Last Call has typically taken those designs and implemented them from a web development perspective. We’ve had more flexibility since they’ve been around, and they’ve helped bring our internal developers’ vision to fruition.

What is the team dynamic?

I’ve worked closely with Kelly [Senior Digital Producer, Last Call Media]. I’ve also worked with another of their consultants for the marketing automation project.

The web manager we had at the time also worked with their team, but I was managing the project from a distance. I was brought in on weekly calls to get updates on various items. The web portion was recently transferred from me to another person.

How did you come to work with Last Call Media?

We identified the need for bringing in a firm that could work as a partner in terms of web development. We reached out to Acquia, and they sent us recommendations for 2–3 firms to look at. We had initial calls with all of them, but I knew immediately that Last Call would be our first choice.

We got a big-agency feel from other firms because when they came in, they brought a lot of broad ideas on how they could help us change the entire website. However, we were really looking for a day-to-day partner who could help us figure out our web strategy on the go. I felt we would be treated like an client, and not a partner, by the other 2 candidates.

Other companies also tried to add some extras into the offer, which may or may not have been needed. They didn’t really understand what we were looking for. Last Call never gave me the impression that they were petty because they were fair in their assessment of our needs. They based their quotes on their understanding of what we wanted instead of upselling for their own benefit.

What is the status of this engagement?

We formally started working with them in July 2017, but engaged with them earlier than that.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are driving better conversions on our landing pages as a result of Last Call’s work. We’re engaging more people on the website instead of watching them download something and never returning.

During our transition to the new marketing automation platform, having them as a partner helped us finish a lot of time-sensitive projects. Their inclusion spared internal resources from having to spend time on things they had less knowledge on. Last Call completed on time what those resources wouldn’t have been able to.

How did Last Call Media perform from a project management standpoint?

Their project management is great, and it’s one of the things we were looking for. We receive weekly updates on our retainer hours, ticket statuses, and overall progress. I can log into their system at any time and figure out what’s going on with a specific project.

What did you find most impressive about them?

We’ve found the partner we were looking for. People are now able to call us at a moment’s notice and ask for help. Last Call’s professionalism and knowledge of the product also makes them stand out. I’ve never had to worry about them being able to work on a particular project. I know they will ask me the right questions, get the data they need, then do exactly we we asked for.

Are there any areas they could improve?

My experience with them has been great. I want to mention a point of improvement, but I really can’t think of any.

Do you have any advice for future clients of theirs?

Hire them, and don’t think about it.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’ve never dropped the ball on anything, and kept us on track when we were in danger of missing a deadline.
  • 4.5 Cost
    Value / within estimates
    Their price is similar to that of the other agencies we spoke to.
  • 4.5 Quality
    Service & deliverables
    I’m a tough grader, and there’s always room for improvement. Last Call has provided great services, though.
  • 5.0 NPS
    Willing to refer

Drupal Implementation for Higher Ed Institution

"They did an excellent job of walking us through the whole process."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
July 2015 - Aug. 2016
Project summary: 

Last Call replaced another supplier unfamiliar with open source solutions. An existing site was then redeveloped with Drupal and a new catalog deployed, improving how students find available collegiate majors. 

The Reviewer
 
1001-5000 Employees
 
Worcester, Massachusetts
Associate Director, Accredited University
 
Verified
The Review
Feedback summary: 

Highlights include a well-organized project management approach and unparalleled knowledge of Drupal, which enables them to tailor solutions to very specific circumstances and criteria. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a higher education institution. I run the organization's web operations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Last Call Media?

We had been using a solution from a separate supplier and wanted to move to an open-source content management system, which would give us more control and flexibility. The supplier we had originally wasn't specialized in Drupal or any open source solution, so we looked for an alternative.

SOLUTION

What was the scope of their involvement?

Last Call Media was outsourced for helping us with the initial development of the website's Drupal infrastructure. Last Call Media took part in everything from the discovery process, through to the planning and development. We handled the design internally, also taking care of the content architecture. Last Call Media worked within our pace, in order to get those elements taken care of. It was a collaborative effort, with Last Call Media taking care of all technical efforts.

We built a way of presenting all available university majors, minors, PhDs, and so on. For each area of study, we showed all the available degrees that a student could enroll for. In order to pull all the content in the format that we needed, from a design standpoint, we needed to build an API which connected the front-end to the back-end. It was an impressive piece of technology.

Last Call Media helped us restrict the types of content we were creating. Based on their previous higher education clients, they helped us avoid creating too many types of content, which would have become hard to manage over time.

Last Call Media assigned up to 5 individuals at peak capacity, including 4 developers (2 senior) and a project manager. We met with all of the resources beforehand in order to understand their approach and vision. At the project start, we already knew everyone who would be involved with the project.

How did you come to work with Last Call Media?

We reviewed 3 candidates, with their location being the main factor. I wanted to work with a development company in our area so that we could have in-person meetings. We didn't look outside of Massachusetts, but we found 3 good options in the Boston area, as well as Last Call Media, in North Hampton. We offered each candidate the same opportunities to present their services and understand what we wanted to build. We looked at each company's portfolio, talked to their past clients, ultimately selecting Last Call Media based on their experience and passion. The other partners had a more out-of-the-box approach; they weren't as agile and adaptable to our needs. At that point, we had more of a concept, so we needed some flexibility from the developer's side in changing our path and adding things that we hadn't considered. Last Call Media has a relatively young team, which could work with us long-term.

How much have you invested with Last Call Media?

The cost of Last Call Media's services was in the low 6-figure range.

What is the status of this engagement?

We started working with Last Call Media in July 2015, with an initial discovery process for the technologies we would be using. The planning stage and development started in the winter of 2015. Our minimum viable product was built in June 2016, after which we had 2-3 additional sprints of one week each, and a training period for our internal team. Our goal was to manage code for ourselves. The site was launched in August 2016.

Last Call Media has remained a consulting partner for us. We go to them whenever we are unsure of how something should be built. Last Call Media will either handle the coding or guide us in implementing the necessary changes. We've made many improvements since the site was launched, creating new features, content types, and views.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Last Call Media's expertise was priceless, in terms of figuring out where Drupal should be used and how. Last Call Media helped us create a site that can be successfully managed by our internal team. The new site is a scalable solution that will grow with us instead of break under the pressure of success. 

How did Last Call Media perform from a project management standpoint?

We used Redmine for project management, which is Last Call Media's internal tool. They also joined our GitLab, and we communicated through email, Slack, Skype calls, and Google Hangouts.

What did you find most impressive about their practice?

They really went out of their way to understand what it was we were trying to do. We had some very clear expectations and some very strict limitations, too, which made the project more difficult that it appeared. They did an excellent job of walking us through the whole process.

Are there any areas Last Call Media could improve?

Last Call Media is a young team of talented individuals, but business expertise for working with clients takes a lot of time within the more traditional markets. We've had many conversations around setting up expectations. Last Call Media is good in this respect, but whenever we didn't specify all the details for a particular task, we needed to go back and make changes to the result.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Last Call Media could improve in terms of communication.
  • 5.0 Cost
    Value / within estimates
    Based on Last Call Media's competition.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Ongoing Drupal Dev for Rainforest Alliance

"Their interpersonal skills are definitely one of their strengths."

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
$200,000 to $999,999
 
2012 - Ongoing
Project summary: 

Last Call Media migrated an existing website from Drupal 7 to Drupal 8 and then implemented an updated, responsive design. Assigned resources continue developing new features. 

The Reviewer
 
201-500 Employees
 
Chicago, Illinois
Senior Manager, Rainforest Alliance
 
Verified
The Review
Feedback summary: 

Highlights include a meticulous approach to development and refined project communications, both of which help mitigate common pitfalls. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Rainforest Alliance works with farmers, foresters, and tourism business owners around the world to make their business practices more sustainable. Our overall goal is to conserve the forest. I’m a senior manager of web strategy and development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Last Call Media?

We upgraded our global website, rainforest-alliance.org, from Drupal 6 to Drupal 7 around 2013. That was the first big project we hired them to do.

SOLUTION

What was the scope of their involvement?

Last Call helped us with a complete redesign of our website and transitioned us from Drupal 7 to Drupal 8. My team did the frontend programming and Last Call Media did the backend programming. Last Call Media did the implementation and the complete rebuild, not just a migration, in Drupal 8. We worked with another agency to do all of the frontend design and visuals. Last Call implemented those elements, though. We also have frontend designers on staff, but we’ve always hired our backend developers on a consultant basis.

How did you come to work with Last Call Media?

They used to be consulting programmers for an agency I inherited about 5 years ago. They later branched off to create their own web development company. We’ve been with them ever since. When we did our bidding process, it was a tough decision, because we found 2 other really good Drupal development firms.

How much have you invested with Last Call Media?

In total, we’ve paid about $500,000 for their services. The most recent redesign was a sizable chunk of the total.

What is the status of this engagement?

We have them on a monthly retainer to do basic development work.

RESULTS & FEEDBACK

What evidence can you share that would demonstrate the success of their involvement?

Aside from having a completely updated website, they've been able to help us prioritize our efforts on a more long-term basis. Our older site presented some real limitations and we did not have the time or skills necessary to revamp our the site alone. We imagined working with another company could be disastrous, so we entered the situation with a healthy degree of skepticism. I'm happy to report that Last Call proved us wrong. Working with them wasn't flawless, but it has been extremely productive. 

How did Last Call Media perform from a project management standpoint?

I’ve only worked with a handful of primary contacts. There was 1 project lead, but their developers are a lot more sophisticated than others, so we have a lot more contact with them than other clients do. We don't need as much account management on their side because we all speak the same language. There were probably 5 to 6 people working on our last project at any given time. It was a 6- to 9-month project, so it took a while.

What did you find most impressive about Last Call Media?

The one thing I always tell people is that Last Call Media has the most pleasant developers I've ever worked with. Their interpersonal skills are definitely one of their strengths. They can talk to you in a clear way without being awkward or condescending, which is kind of rare to find in developers. They also are really good communicators.

Are there any areas Last Call Media could improve?

Not that I can think of. We’ve had a pretty good experience with them.

4.0
Overall Score They’re not always 100% perfect, but they’re definitely above average.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’re good at hitting deadlines and remaining responsive.
  • 5.0 Cost
    Value / within estimates
    I had to go through a procurement process for the redesign, so I contacted 2 other vendors. Last Call Media was a little bit cheaper than the average.
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer
    I think they’re good and I’d recommend them. I recognize that there are a lot of other good firms out there so I wouldn't tell somebody, “No, you absolutely have to work with Last Call Media.”

Drupal Dev for Liberal Arts College

" ... It’s helpful to have their technical background for using best practices."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2016 - Ongoing
Project summary: 

Last Call first rebuilt an old website using Drupal, then migrated legacy data, and developed an API enabling secure online transactions. Bug fixes and new features are now the main focus. 

The Reviewer
 
1001-5000 Employees
 
Pittsfield, Massachusetts
Data Integration Architect, Liberal Arts College
 
Verified
The Review
Feedback summary: 

Pros include access to superior technical skills and a more proactive approach to problem-solving, which tends to favor hands-on rather than passive stakeholders. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the data integration architect at a liberal arts college. I'm responsible for the technical overview of our website that is now mostly in Drupal. I’m also the primary point of contact for Last Call Media for the school.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Last Call Media?

We hired Last Call Media originally to fill a gap after we had a web developer leave on short notice. We also needed help with the architecture of moving to Drupal. 

SOLUTION

What was the scope of their involvement?

Last Call Media helped us deepen our technical base for the launch of our Drupal site. They assigned developers and talked us through what our choices were in terms of architecture and launching our site. They did some development work and a lot of bug fixes, as well as adding new features to our site. During the transition, they added custom modules to our Drupal instance such as a connection to our API for our credit card vendor. This was extremely helpful. Previously, we were doing that in PHP and whatnot on our old web server. We don't really have a service level agreement with them, so our goal is to give them things that aren’t super time sensitive so they can fit them in when they can. We handle a lot of troubleshooting and coding internally.

How did you come to work with Last Call Media?

Last Call Media was recommended to us by our cloud hosting vendor, Acquia. We have several other vendors who do work on the site occasionally. In addition, we had a different vendor that did the actual implementation and building of our site. We’re using Last Call Media as a backup to make sure that the technical side is handled as well as the design side.

How much have you invested with Last Call Media?

We purchased a set number of retainer hours and we’re about to buy more. For the development work on the payment module and pre-launch preparation we purchased a sprint. Since then, we’ve worked off of retainer hours.

What is the status of this engagement?

Last Call Media started working with us in late March or April of 2016.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I’m tracking the depths of our move into Drupal. We still have a significant presence outside of Drupal and their work has helped us consolidate our various digital properties into one unified platform. My goal is to get all of our stuff off of static pages and into our new Drupal site, and their work has helped us start to get there. We still have more work to do.

Compared to what we expected from any supplier, I'd say they've more than delivered. They bring confidence and expertise to each brainstorming session we have and they help us define what's most important to our core objectives. Accomplishing what we are would be tremendously difficult without their support. We're very grateful. 

How did Last Call Media perform from a project management standpoint?

We have a multi-site so there are different stakeholders on campus who are using their services. I coordinate the overall engagement with Last Call. They are responsive and thorough in their interactions with us. Last Call uses a ticket tracking system that works quite well in terms of communicating on bugs and other issues. We do meet on site with them. One great thing about working with them is that they’re about three blocks from my office. Their location is highly convenient.

What did you find most impressive about Last Call Media?

I find them to be extremely technically competent. They’re willing to work with our system, which is less than ideal at times. It’s also helpful to have their technical background for using best practices. They've been able to help us think through things in ways we hadn't beforehand. They definitely pay close attention to detail and ask important questions. I appreciate that approach because it forces you to define exactly what it is you want. It's too hard to build something right with only a concept, so that really helps organizations like ours.

Are there any areas Last Call Media could improve?

No, I don't have anything in specific in regard to Last Call Media. The only areas I would improve all have been things that I wish I had done differently, in terms of my interaction with our stakeholders on campus. If I had been able to keep an eye on their requests somewhat, I would have been able to filter out some of that and save us all some time.

5.0
Overall Score I think they’ve been really fun to work with.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They have been responsive when I've been specific enough with my timeline, but I think they’ve also got a lot of other things on their plate too.
  • 4.0 Cost
    Value / within estimates
    They’re a little bit more expensive than other vendors we’ve worked with, but I think it’s been worth it. Their solutions also have been more solid than those from other vendors.
  • 4.5 Quality
    Service & deliverables
    I think they provide excellent service.
  • 5.0 NPS
    Willing to refer
    I definitely recommend them.