What evidence can you share that demonstrates the impact of the engagement?
They came up with solutions when my first ideas were squashed by the council. They were marvelous.
Because I’m going to manage the project myself, as well as with a friend of mine who’s a builder, Lapworth has been very informative. They give me feedback on how to go about things and what to look out for. They’ve done a bit more than I’ve hired them to do.
How did Lapworth Architects perform from a project management standpoint?
They’ve given me all the information I’ve asked for. Michael, the head man, has rung me back two or three times, as well as popped in to see me. He’s really been attentive to the project.
What did you find most impressive about them?
I like that they’ve paid numerous visits to my house to look at exactly what I want. They’ve been easily accessible, answering emails and the phone within half an hour. It makes me feel important. I’ve dealt with architects before and it’s sometimes a nightmare to get hold of them. Lapworth has been very supportive.
Are there any areas they could improve?
The only thing is that I have to get all the drawings printed off myself, but that’s because of the lockdown. I can’t really blame them for that.
Do you have any advice for potential customers?
Have some ideas of your own in the first place. You’re the one that’s going to use the space. Have some ideas and let them add to it. You need a mixture of both your ideas and their professional ideas as architects to get the best results.