Vehicle Reservation System for Digital Agency
- Web Development
- $10,000 to $49,999
- Jan. 2018 - Ongoing
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"The thing I was also impressed with was they were always willing to learn."
- IT Services
- Tokyo, Japan
- 51-200 Employees
- Online Review
- Verified
A digital agency was developing a vehicle reservation system for a client but didn't have the backend expertise. They hire LANEXUS to provide those developers to build the front and backend of the project.
The client is quite pleased with the system that the LANEXUS team helped the company develop. Even when minor issues come up, the team always works immediately to resolve them. The company was most impressed with how open the team was to learn whenever the client asked them to do something new. This review is an update by the client company. The original content is located below the new review.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
i am working for ASA Digital as a web master and project manager. ASA Digital is a company which create website, films, APP and provide QA service.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire LANEXUS, and what were your goals?
We have a project of developing a vehicle reservation system from Mercedes・Benz, but we did not have in-house back-end developer to invest and construct that. LANEXUS help us to develop all of the reservation system from front-end to back-end, and maintain that as well.
SOLUTION
How did you select this vendor and what were the deciding factors?
When we got this project from the client, my supervisor introduce them for me, because we also have another projects which are working with them and they are working well. As I know, they are the professional of AWS and back-end development, so I talk to them, and they gave me some advice, and start the development of reservation system project.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
All of the system is included 3 parts. Account registration, press-user reservation, and the console which is managing all of the reservation, press-user data, and vehicle data. LANEXUS help us to develop all of them by AWS, and the system works very well.
How many people from the vendor's team worked with you, and what were their positions?
A back-end developer is working for us for maintaining system full-time.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
The client are satisfying the system which we developed, sometimes there were some minor issues like the SSL is expired, or the notification mail does not works, they are always working ASAP for us.
Describe their project management style, including communication tools and timeliness.
Since they are based in the Philippines, we usually talk by Slack, and google meets if I need to present the information for them.
What did you find most impressive or unique about this company?
The thing I was also impressed with was they were always willing to learn. Even if the client or the project requires them to work with a new language, they would always be open to learning. They would obviously need some time to go through the learning process initially, but eventually, they caught up.
Are there any areas for improvement or something they could have done differently?
When we first launched, there were some minor bugs on the system. We let them know, and they were quick to fix the issues.
UPDATED REVIEW
This review was published on 23 December 2020
Former VP & Digital Producer, ASA Digital
IT Services
51-200 Employees
Tokyo, Japan
Tokyo, Japan (14513)
$50,000 to $199,999
Dec 2018 - Ongoing
Project summary
A digital agency hired Lanexus for their software development services. They were brought in to fill the necessary backend system development resources on the engineering aspect.
Feedback summary
Lanexus was able to provide the clients with a scalable and knowledgeable team that they can always rely on. The team takes on any project no matter the development adversity they may face. Stakeholders found the quality of their deliverables to be satisfactory.
BACKGROUND
Introduce your business and what you do there.
I was the former product manager and digital producer for ASA Digital. I was mostly in charge of project management along with any digital marketing materials like websites, systems, and apps.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Lanexus?
As a company, we had internal engineers as well as designers, but we always lacked resources. During some of our projects which involved high-end backend system development, we brought in extra assistance in providing additional research resources on the engineering side.
SOLUTION
What was the scope of their involvement?
Normally, they would set up a team based on the whole scope of the project, which was very scalable. We’d worked on at least five projects, and they went a little bit differently each time. They had experience in all development languages like PHP, Python, Node.js, and various frameworks as well.
What was the team composition?
For the composition, typically we had a manager, a lead developer, assistant developers, designers, and a whole key quality assurance team. Some projects would compose of 1-2 people and others would have close to about 10 maximum.
How did you come to work with Lanexus?
If I can recall correctly, Lanexus is a company based in the Philippines, but I believe their headquarters is in Sendai, Japan which is also where our headquarters is. That’s where I think our CEOs met each other. When I was looking for additional resources like high-level developers who can also communicate in English, that’s when our CEO introduced us to them.
How much have you invested with them?
We’ve invested between $100,000–$250,000 in the duration of the partnership.
What is the status of this engagement?
The ongoing engagement started in December 2018. The first time that we worked with them was for a big project in the US. Eventually, we started working on two projects, during which I got the chance to meet them in the Philippines. The relationship has been very strong throughout the whole period.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
For us, it was very hard to access a reliable team that was scalable in terms of resources and technology. Overall, the delivery and quality of their work were satisfactory, and Lanexus was open to any project no matter what the development challenges.
In that sense, their presence was always reliable. Having said that, we had a few projects from the States that didn’t go very well because the development and outsourcing resources we brought in were a little bit lacking overall.
Lanexus quoted us and took over that part of the project to bring in new resources. Sometimes not everything goes smooth sailing, but it wasn’t their fault. It was more on the project management side, so we were still happy in that sense.
How did Lanexus perform from a project management standpoint?
Another one of their strengths is being able to adapt to any kind of situation. Projects tend to change over time, but whatever the scope was, they would add additional engineers accordingly. They also had a strong management and testing team. We weren’t really worried about the engineers that came in afterward because they had a good follow-through process.
We primarily communicated through phone calls, emails, and Slack. We also used other management tools like GitHub.
What did you find most impressive about them?
I would say that it’s the fact that they were able to correspond to any kind of project very quickly. Normally when we would work with other outsourcing vendors, they would require time or some sort of resource crunch. However, Lanexus’ structure was organized in a way that it could be fluid and flexible.
The thing I was also impressed with was they were always willing to learn. Even if the client or the project requires them to work with a new framework or language, they would always be open to learning. They would obviously need some time to go through the learning process initially, but eventually, they caught up.
Are there any areas they could improve?
The development, design, and testing was spot on. Their project management still depended on who they worked with, but it wasn’t necessarily something we expected, so I don’t think it was a problem either way. They could add a UI/UX design aspect to provide a more complete package.
Do you have any advice for potential customers?
If you’re in a situation where you need to be agile and are trying to find the right balance between speed and competition, I think they’re a very strong candidate.
Star Ratings:
Overall rating: 4.5
Quality: 4.5
Schedule: 4
Cost: 4.5
Willing to refer: 4.5
RATINGS
-
Quality
5.0Service & Deliverables
"They are always working well for this project and the client are satisfying."
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Schedule
5.0On time / deadlines
"They always works on time."
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Cost
5.0Value / within estimates
"I think the cost is good for me, the cost performance is also good!"
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Willing to Refer
5.0NPS
"They are professional of developing by AWS and back-end, the cost is good, and they are also friendly to explain and technical question for me.