What was the scope of their involvement?
We contacted Lama Media within our early stages, before even founding the company. We presented our ideas and business model and received some suggestions around how the website should look and function. We eventually met Lama Media in Poland for a two-day workshop and discussed our whole strategy. We came to an agreement on what the website's scope would be. We put together a 50-page memorandum which was used as a business plan.
Lama Media worked on our branding, coming up with a logo, and a business card layout. Following up on this, we started the whole website design and development. Lama Media is also taking care of its maintenance.
The site is informational and does not include a payment gateway. We have a booking system, an external live chat function, as well as tour search based on budget, start dates, and other criteria. We also have the ability to feature certain tours, and we can make any changes ourselves. The whole website was designed to be editable.
In the beginning, we came up with an online marketing strategy, built different personas, and worked with Lama Media on this after the site was finished. They designed some Facebook ads and set up our account, but we have come to do this ourselves. Lama Media also set up our MailChimp newsletter.
How did you come to work with Lama Media?
We searched for agencies outside of Switzerland, since local ones are very expensive. We contacted around 20 of them from different countries. We had a few Skype calls discussing everything, and Lama Media made a very good impression on us. I believe that we originally found them on Awwwards.com, where they had some nice websites listed. Instead of wanting to take as much money from us as possible, Lama Media wanted to help us spend our budget wisely.
How much have you invested with Lama Media?
The cost of Lama Media's work has been around $50,000.
What is the status of this engagement?
We started working with Lama Media in April 2016. The website was finished in December. We have an ongoing maintenance contract with Lama Media. They continue to make changes when we request it.