What evidence can you share that demonstrates the impact of the engagement?
Our company has taken off immensely in the past few months since LAD’s work. We have seen exponential growth that we hadn’t seen in a long, long time.
Our company is only 4 years old and we will hit the $5 million mark within the next month. Our company is growing by leaps and bounds and I attribute all of that to LAD Solutions. Our salesmen do well, but they need that push.
I can go anytime into the campaign management tool they gave us and see the spend, the interaction rate, the cost, the status, and the impressions. We can view all campaigns and know just exactly what they’re doing at any moment. We’re also able to track different orders and where they came from, so we’re on top of how the campaign is going.
We know from all this data that we know the sales have increased in certain items and that LAD are producing results.
How did LAD Solutions perform from a project management standpoint?
The time difference sometimes is an issue because we’re in Indiana and they’re in California, though we work around it. Ali is readily available to talk with me at any given time and we’re always in communication. Because of that, I know I can trust him. I know that he won’t make any changes without thinking everything through.
If we didn’t have that we probably wouldn’t have gotten this far. We had scars from the past company and we needed to know they were on board with working slowly with us. Ali is sensitive to our company and in the products that we have and our needs, which takes a huge burden off our shoulders.
I told him up front that we’re a needy company. My boss is a data guy and wants numbers. Ali is great about helping me get that information to my boss. There’s not a lot of companies that will go that extra mile.
What did you find most impressive about them?
They truly listen. It takes a lot of a company to promote and profess all of the things that they do right and tell you they can do everything. It takes a bigger company to step back, listen, and then adapt. I would say that is the biggest compliment I have for them.
Are there any areas they could improve?
I wish they were on Indiana time.