What evidence can you share that demonstrates the impact of the engagement?
Based on the Google Analytics reports that we receive regularly, we’ve definitely seen some telling results. It’s difficult to measure the performance of some of the creative, but I’ve seen strong results from the videos we’ve been streaming on YouTube and Twitch.
How did Label 428 perform from a project management standpoint?
The communication between our teams has been through phone and email, which is great. Sometimes, we’ll meet in person when I’m on location during the process. I’ve had only positive experiences with the people on Brian’s team.
What did you find most impressive about them?
The level of personal attention and flexibility they provide is great. Like during any creative project, there are last-minute changes that need to take place and they’re always able to accommodate our requests. I’ve really enjoyed working with their team and they’ve done some great work for us.
Are there any areas they could improve?
There have been times that Brian’s estimates haven’t been completely accurate. Granted, things change and prices need to go up, but there have been some occasions where I’m surprised by the final cost being a bit higher than expected. Brian informs me whenever these price changes are happening, but I think tightening up the estimation process would be beneficial.
Do you have any advice for potential customers?
When working with creative agencies, it’s important to communicate and be clear to avoid any surprises. Unfortunately, surprises will always happen in this industry, but regular, open communication can help alleviate those situations and lead to a better experience.