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Toronto's Food Creative and Social Media Agency

4.8
5 reviews

Label 428 is a food creative and social media agency based in Toronto, ON. We help our clients by managing their social media channels and produce all the content for them. We specialize in restaurant franchises and consumer packaged goods.

 
$25,000+
 
Undisclosed
 
2 - 9
 Founded
2015
Show all +
Toronto, Canada
headquarters
  • 30 Wellington Street West, 5th Floor
    Toronto, ON M5L 1B1
    Canada
    6472052073
other locations
  • Canada

Portfolio

Key clients: 

Mary Brown's 

South St. Burger

Grace Foods Canada

Reviews

4.8
5 reviews
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Video Production & Social Media Marketing for Food Co.

“Their involvement is a major contributor to our success.”

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4.5

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May 2018 - Ongoing
Project summary: 

Label 428 created two videos for a food manufacturer for use in B2B and B2C sales. They currently manage social media accounts, and their responsibilities include content creation and response to comments.

The Reviewer
 
11-50 Employees
 
Markham, Canada
Jonathan Leung
Marketing Director, NuPasta
 
Verified
The Review
Feedback summary: 

The content Label 428 creates is stronger than previous in-house efforts. The relationship is good, and they act as an extension of the team. They familiarized themselves with products and brand voice after receiving feedback, and their turnover rates are quick.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are Jonathan Leung and Oscar Chan, the marketing manager and marketing coordinator of NuPasta, Inc. We are a pasta manufacturer for individuals with dietary restrictions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Label 428?

We wanted to communicate to a lot of consumers and found the most effective way was through video. We shopped around for a media productions company, but the prices we found were outside our budget. Then, we discovered Label 428.

SOLUTION

What was the scope of their involvement?

This was a two-part project. We started with a video that explained our company, origins, and attributes of the product to our B2B clients to spark interest in our company. We also did a 15-second advertisement for our consumers. Both videos went onto our website and our social media accounts on Instagram and Facebook. They currently create content and adverts for our accounts and respond to comments.

What is the team composition?

We had a project manager who coordinated a team of at least seven or eight.

How did you come to work with Label 428?

A contact of ours knew them and referred them. They also appeared in recommended media company lists we looked through. There were few companies that fit our vision, scope, and budget, so Label was a top contender.

How much have you invested with them?

We've spent around $25,000–$30,000 on all our interaction with them.

What is the status of this engagement?

The video projects started in May or June 2018. After those were complete, they reached out to us to manage our social media accounts. That part of our partnership started around January or February 2019 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

KPIs we track include engagement with our social media. The metrics are constantly changing, but we are satisfied with those results so far. Their aesthetic and content are much better than anything we could have created in house. As social media platforms evolve, we're adapting to them. Their involvement is a major contributor to our success.

How did Label 428 perform from a project management standpoint?

They're very good project managers. They follow through with us and are open to our feedback. They always check in with us before posting anything, and they feel like an extension of our internal team.

What did you find most impressive about them?

This is the first company we've worked with for social media or video content. Our closest comparison is with other content creators for photos. Label's turnover rate is very quick. We can give them something to process, and we often get results within a week. Communication is open and equal, and everything is thoroughly planned out. They execute projects perfectly, which was a major reason we decided to work with them.

Are there any areas they could improve?

Most of our relationship is very good. There were some hiccups in the transition phase as they familiarized themselves with our products and our voice. We gave them feedback, and they fixed everything within a week.

Do you have any advice for potential customers?

Make sure you have a good plan, and be clear about what you want. They will fill in the gaps as best as they can, but they won't necessarily include everything in their planning if you aren’t thorough.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Social Media Management for a Caribbean Food Brand

“We've seen some incredible results from partnering with Label 428.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. 2018 - Ongoing
Project summary: 

Label 428 manages ongoing social media marketing campaigns on Twitter, Instagram, and Facebook. They create original content like unique video footage and professional photography to post. 

The Reviewer
 
Toronto, Canada
Ilisa Chacon
Marketing Manager, Grace Foods Canada
 
Verified
The Review
Feedback summary: 

The array of impactful campaigns Label 428 has spearheaded show demonstrated results in the form of increased user engagement. On every platform they’re targeting, content has been shared and liked far more often. The team of creative experts consistently revamps their data-driven strategy.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Grace Foods Canada is a company that distributes Caribbean and multicultural food and beverages nationwide. We've been in business in Canada for over 30 years, but the roots of our company date back to 1922 in Kingston, Jamaica. As the marketing manager, I am responsible for all our national marketing initiatives. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Label 428?

The social media campaigns we'd executed previously weren't getting the results that we were hoping or paying for. When we came across Label 428, we brought them in for an initial meeting to assess the cohesion between our two groups. Based on our rapport, we decided to give them a try. 

SOLUTION

What was the scope of their involvement?
    
Label 428 manages all of our social media platforms, including Facebook, Instagram, and Twitter. They initiate and execute campaigns and provide us with a monthly calendar. They're very proactive in measuring which elements work and which ones don't as well. Based on their assessments, they'll come back with different ideas about how to address any shortfalls we may be experiencing. 

They're fully responsible for our content, so they take and post pictures, videos, and other core materials. They don't use any stock photos; everything is original. Frequently, they even handle the recipe development themselves. They understand the products we want to focus on in a particular month or week. 

What is the team composition? 

Our main point of contact from Label 428 is the CEO. Brian (CEO, Label 428) works with the team that works on our project on a daily basis. He handles strategy development and his very capable team handle the day-to-day activities. 

How did you come to work with Label 428?

I believe they initially reached out to us as a cold call. 

How much have you invested with them?

We've spent slightly over $50,000. 

What is the status of this engagement?

We started working together in November of 2017, and our engagement is still ongoing. We've been very happy with Label 428. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

All of our platforms have experienced a huge increase in engagement since we started working with Label 428. We've seen more users share and like our content. They've helped us with a lot of ad boosting, as well, which has certainly helped. We've seen some incredible results from partnering with Label 428. 

How did Label 428 perform from a project management standpoint?

Label 428 has demonstrated excellent project management abilities. They're very proactive and stay on top of us as a client to ensure we execute everything on time. Rather than waiting for us to ask a question or raise a concern, they take initiative and let us know right away if anything doesn't seem to be working well. 

By noting which types of posts are more effective, they help us figure out which efforts to pursue more of. They've both been quite receptive to our input and generated their own ideas to suggest. Our main form of communication is a combination of phone and email. Once in a while, they have a face to face meeting to make sure everything is on track. 

What did you find most impressive about them?

Many social media companies we've worked with in the past used stock photos and regurgitated content over and over. Everything Label 428 does is original, creative, and unique. They've created some fabulous videos for us that we've been able to air on three TV stations. The quality of their work is phenomenal. 

Are there any areas they could improve?

I really don't have any complaints about Label 428 all. I enjoy working with them and think they do a fabulous job for us. 

Do you have any advice for potential customers?

Be clear on your strategy and describe the results you're looking for. Give Label 428 as much background information as you can and let them perform. They'll do a great job. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    Our budget or ad spend have been much lower in the past than it is with Label 428, but we receive the right value for our investment.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Social Media Management for a National Canadian Restaurant

“Our Facebook followers have grown rapidly with their help, surpassing 100,000 followers.”

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4.5

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2016 - Ongoing
Project summary: 

Label 428 manages the majority of posted social media content for Instagram, Facebook, and Twitter. They're also working on additional services, including creating content for YouTube.

The Reviewer
 
Toronto, Canada
Darlene Giles
Creative Director, Mary Brown's
 
Verified
The Review
Feedback summary: 

Label 428 consistently provides effective content for improving overall social media engagement and followers. In addition to delivering results, their genuine, thoughtful approach sets them apart from others. They're responsive, well-managed, and proactive in everything they do.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the creative director for Mary Brown's Chicken & Taters, a national restaurant franchise in Canada with about 145 stores.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Label 428?

We had been working with another ad agency but weren't happy with their results, so we started looking for another vendor to take over our social media management.

SOLUTION

What was the scope of their involvement?

Label 428 started managing our Instagram account, eventually taking over our Facebook and Twitter as well. They create the majority of our social media content, including text and images. They respond to comments but escalate them to our attention when appropriate. They've also been working with our team to produce some content for YouTube.

What is the team composition?

We worked mostly with Brian (Co-founder and CEO, Label 428) in the beginning, but Said (Account Manager, Label 428) is now our main point of contact.

How did you come to work with Label 428?

We heard of Label 428 through email marketing and decided to reach out to them since we were so disappointed with our previous vendor. After giving them some initial work, we were very happy with their results and decided to keep expanding the relationship.

How much have you invested with them?

We've invested over $200,000 in total.

What is the status of this engagement?

We've been working together for about two and a half years.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Label 428's social media efforts have been a huge asset to the company. Not only have they relieved our team of a significant amount of work, but they're doing a great job at it. Compared to our previous vendor, we've seen an uptick in online engagement, so they've done a great job in helping to build our brand's reputation and awareness. Our Facebook followers have grown rapidly with their help, surpassing 100,000 followers.

How did Label 428 perform from a project management standpoint?

Sai is very responsive, organized, and proactive. We mostly communicate through email, talk on the phone, and schedule face-to-face meetings every couple of months.

What did you find most impressive about them?

They genuinely care about our business and have helped us grow. I trust them a lot more than other agencies I've worked with and feel that they're loyal to the brands they work with.

Are there any areas they could improve?

I'm very happy with them overall, but I think they could work on acquiring more digital skills beyond social media.

Do you have any advice for potential customers?

Stay connected to them and make sure they understand how the business is changing as if they were an extension of the team, providing them all the tools they need in order to do their job well.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Social Media Management for Burger Restaurant

“The Label 428 team is easy to work with. They’ll listen to your input and manage the project effectively.”

See More

5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jun. 2017 - Ongoing
Project summary: 

Label 428 is creating and scheduling social media content for Facebook and Instagram. They also take monthly photoshoots for new content and manage responses to comments.

The Reviewer
 
Canada
Mac Gould
Head of Marketing, South St. Burger
 
Verified
The Review
Feedback summary: 

Since the start of the project, the client’s following on Instagram has doubled. Monthly photoshoots and an engagement-driven approach have ensured a variety of unique, media-rich content. The Label 428 team takes initiative and ownership in managing their projects.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of marketing at South St. Burger.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Label 428?

We needed an outside agency to curate our social media and expand our reach.

SOLUTION

What was the scope of their involvement?

Label 428 manages our Facebook and Instagram pages and uses influencers to increase our following. They post a variety of content including photos from monthly photoshoots that they plan at our restaurant and interactive posts meant to increase engagement. They also provide some customer service in responding to comments and escalating complaints when necessary. Over the course of the project, they’ve increased our following significantly across platforms.

What is the team composition?

The team is growing so it’s been in flux recently, but I primarily communicate with a project manager.

How did you come to work with Label 428?

They reached out to us via email and it happened to be when we were looking for a social media provider.

What is the status of this engagement?

We started working together in June 2017, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since we started working together, our following on Instagram has more than doubled. They’ve been very open to our ideas, which has been very helpful. For instance, there was a Comic-Con event in Calgary recently, and at our request, they attended the convention and got a few photos that led to a busy weekend for us.

How did Label 428 perform from a project management standpoint?

They’ve performed very well. They take their own photos, which has saved us time and money in hiring another group or trying to do it ourselves. Taking monthly photos also yields consistently fresh and unique content. They set their own schedule for social media, and it’s seemed to work very well. We primarily communicate via phone and email.

What did you find most impressive about them?

We’ve been very impressed with the content that they produce, especially the photos that they take at our restaurants.

Are there any areas they could improve?

We’ve appreciated their engagement-driven approach to social media strategy, but they could engage a bit more with outside content to further increase our visibility.

Any advice for potential customers?

Have fun. The Label 428 team is easy to work with. They’ll listen to your input and manage the project effectively.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Content Marketing for a Local Food Company

"Once we saw how great their work was, we started having them do all of our product shots."

See More

5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jun. 2016 - Ongoing
Project summary: 

Label 428 provides photography and video services to support content marketing across the website, social media, advertising, and newsletters.

The Reviewer
 
Ontario, Canada
Owner, Local Food Company
 
Verified
The Review
Feedback summary: 

User and provider feedback have been overwhelmingly positive, leading to more work for Label 428. Their consistent communication, responsiveness, and high-quality deliverables justify the investment and make them a valuable investment.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of a food company. We sell locally-raised meat products directly from our website, saving customers a trip to the store.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Label 428?

We started out by taking photos of our products on our phones, but we needed better quality photography in order to make the shots look good.

SOLUTION

What was the scope of their involvement?

They do all of our product shots, including individual product shots as well as flagship headline shots of cooked meat. They also do some video for us. Their work is used on everything from our website, social media, newsletter, ads, and our video library.

What is the team composition?

I work with Brian, one of the two co-founders of Label 428.

How did you come to work with Label 428?

We met them at a trade show in Toronto. It was our first trade show and we met a lot of vendors. A couple of weeks later, I came across their email and decided to check out their Instagram page. The quality of their photos was fantastic, so I reached out to them and started a conversation.  

How much have you invested with them?

We’ve spent between $15,000–$20,000 CAD ($11,559–$15,412 USD).

What is the status of this engagement?

We started working together in June 2017 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We started out only doing some small work with them because I was nervous about making a big commitment. Once we saw how great their work was, we started having them do all of our product shots. Their work is amazing. Having such high-quality product photos significantly helps our marketing. We’ve had a lot of customers comment positively on the photos. Label 428 is the best at what they do.

How did Label 428 perform from a project management standpoint?

They're great. Brian responds a lot quicker than I do; he’s usually waiting on me. He’s super responsive whether it's via phone, text, or email. As a whole, Label 428 is organized and delivers on time. They're always willing to do a little extra for us.

What did you find most impressive about them?

The quality of their work makes them stand out. I've never seen any pictures as good as theirs. They continue to raise the bar every single time they work for us.

Any advice for potential customers?

Working with them is worth the investment. Take a look at their work and compare it to what other firms are doing. You're not going to find someone that's producing better photos or videos.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer