What evidence can you share that demonstrates the impact of the engagement?
Whereas we started with no followers and zero engagement, we now have a tremendous amount, and we’re very active on social media. They constantly create clever content, which is why we have the engagement that we do.
When we began working together, my mailing list was less than 100 people; now, it’s around 10,000. They’ve helped us grow our following and email list through different strategies.
Our Instagram followers grew from five to 9,000, and on Facebook, we went from 150 to 10,000 followers. Before, there was not really any reason for people to follow us.
How did L.A. Social Karma perform from a project management standpoint?
If something doesn’t move forward, it’s because my team dropped the ball, not them. They’re very good at communicating and planning monthly meetings. They make plans three months in advance, which is helpful. They stay on top of the projects that we’re working on.
What did you find most impressive about them?
The real difference is that they’re a smaller company, so we deal with the same people consistently. Since their team hasn’t had much turnover, they’ve gotten to know our business. I think they like what we do and enjoy representing our product. We’re not just a number to them; L.A. Social Karma is invested in our success.
Are there any areas they could improve?
I can’t think of a time when I’ve been unhappy. I don’t normally leave reviews, but I wanted to because I’m so pleased with them.
Any advice for potential customers?
Trying to do this work in-house requires quite a bit of skill and consistency. If you’re not sure you want to hire an outside team, give L.A. Social Karma a try. A lot of companies make you commit to a one-year contract, but L.A. Social Karma is confident that they can deliver value and won’t make you sign a contract. The value becomes evident.