Kyros Digital

BACKGROUND

Introduce your business and what you do there.

We are an on-demand snow removal application. I'm the CEO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kyros Digital?

We hired them to help us build our app.

SOLUTION

What was the scope of their involvement?

I met with them and started brainstorming. I had an idea of what we wanted, but we weren't sure what we could reasonably do with our budget. The app itself operates much like a ride-sharing service. Within the app, users can request that their driveway and sidewalks be cleared of snow by plow, snowblower, or shovel. Our vendors take pictures of the work they complete, and the customer signs off on it. We're currently in version 2.5, and we're working on other updates.

What is the team composition?

Their team is between five and ten people, and they work in synergy with another app company.

How did you come to work with Kyros Digital?

We looked at a few examples they provided, and I liked their story. They were entrepreneurial, and they could be agile. They offered good solutions, and their management team is local.

How much have you invested with them?

Right now, we're around the $30,000 mark.

What is the status of this engagement?

We started working together in May or June 2018. We have them on retainer through 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Feedback is good overall, and we're still making changes as we grow.

How did Kyros Digital perform from a project management standpoint?

I typically communicate with them through email. We had conference calls when we needed them, but I liked to see the visual process. They evolved as I told them what worked best for me.

What did you find most impressive about them?

Their communication is great. They respond at any time, and it's good to have a team like this on our side.

Are there any areas they could improve?

Early on, they took on too much. Over time, they've learned their limits and become better organized. We've grown together, and they're much better than when they started.

Do you have any advice for potential customers?

Be an over-communicator and ask questions. They will provide a roadmap and technical terms, and it helps to be open with them. I didn't know what was realistic with our budget, but they explained all of that to us.