Creating web identities that ignite your business

We are a creative agency specializing in designing and developing mobile-friendly WordPress websites for small and medium-sized businesses. We also offer SEO, web maintenance and branding.

 
$1,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
2005
Show all +
San Francisco, CA
headquarters
  • Kwok Design San Francisco, CA
    United States

Portfolio

Key clients: 

Please check out our recent website launches: https://www.kwokdesign.com/web-design-portfolio and logo design work: https://www.kwokdesign.com/logo-design

Reviews

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Website Design for Private Medical Practice

“[T]hey delivered, on time and a high-quality product.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2003 - Dec. 2016
Project summary: 

Kwok Design developed a WordPress website nearly 15 years ago and continued to provide updates and support until last year. They managed and posted the content, and provided some social media assistance.

The Reviewer
 
1-10 Employees
 
Santa Monica, California
Dennis Holmes
Breast Cancer Surgeon
 
Verified
The Review
Feedback summary: 

The team was always responsive to all requests, often updating the website or answering the query on the same day it was made. The website itself was well-received by the intended customers who complimented its design. Overall, the process was seamless, as indicated by the long-term partnership.

BACKGROUND

Introduce your business and what you do there.

I'm a surgeon and I have a private practice.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kwok Design?

We needed a website developing. We wanted to use it for marketing and outreach patients.

SOLUTION

What was the scope of their involvement?

They developed our website, and also redesigned it once or twice using WordPress for the CMS [content management system]. I provided ideas for what I wanted to communicate and the content, while they selected the images. If I had blogs or anything to update, I simply emailed them and then they posted them to the website. 

Primarily they worked on website posts, but they also had access to Facebook and Twitter so they did some work in that area.

What is the team dynamic?

Jeanette was the contact [Creative Director, Kwok Design]. I'm not sure if she sub-contracted anyone, but I communicated with her directly.

How did you come to work with Kwok Design?

I don’t remember how I was introduced to them, but I stuck with them for more than 10 years because they were always very responsive to requests. That was the most important thing for me.

How much have you invested with them?

I spent around $10,000.

What is the status of this engagement?

I started working with her from 2003, up until 2016. There was a local operation that established a platform for working with physicians, with appointment scheduling and a template already built. It was easier and more cost-effective to transition to that company than to overhaul the website to accomplish the same goal with Kwok.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Patients would give compliments about the content of the website.

How did Kwok Design perform from a project management standpoint?

It was seamless, which is what I wanted. We mostly communicated by phone call or email. I was not aware of any issues and I don't really know all the details, I just wanted to know the results and they delivered, on time and a high-quality product.

What did you find most impressive about them?

They were always very responsive to requests. Often in the same day, Jeanette would update the website if I sent a request for a change or the posting of an article or a blog. It was always very fast from their end.

Are there any areas they could improve?

I don't have any criticism. They encouraged me to do certain upgrades of the website over time. At various time points, I didn’t because of cost or interest, but we didn't end the relationship because of any performance issues on her part.

5.0
Overall Score She met all expectations and exceeded them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were very responsive.
  • 5.0 Cost
    Value / within estimates
    It was good for my budget and time, and the work was great value for what I paid.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I've always been willing to recommend them and have to many people over the years.