What was the scope of their involvement?
They developed our website, and also redesigned it once or twice using WordPress for the CMS [content management system]. I provided ideas for what I wanted to communicate and the content, while they selected the images. If I had blogs or anything to update, I simply emailed them and then they posted them to the website.
Primarily they worked on website posts, but they also had access to Facebook and Twitter so they did some work in that area.
What is the team dynamic?
Jeanette was the contact [Creative Director, Kwok Design]. I'm not sure if she sub-contracted anyone, but I communicated with her directly.
How did you come to work with Kwok Design?
I don’t remember how I was introduced to them, but I stuck with them for more than 10 years because they were always very responsive to requests. That was the most important thing for me.
How much have you invested with them?
I spent around $10,000.
What is the status of this engagement?
I started working with her from 2003, up until 2016. There was a local operation that established a platform for working with physicians, with appointment scheduling and a template already built. It was easier and more cost-effective to transition to that company than to overhaul the website to accomplish the same goal with Kwok.
The team was always responsive to all requests, often updating the website or answering the query on the same day it was made. The website itself was well-received by the intended customers who complimented its design. Overall, the process was seamless, as indicated by the long-term partnership.