Can you share any information that demonstrates the impact that this project has had on your business?
They have completed several important and other more minor projects. The most major was the server migration, and it has dramatically impacted our business. Our old server support was being phased out, so we were in a critical position to migrate.
We look forward to future projects that will have a positive effect on our business.
How was project management arranged and how effective was it?
The project management is responsive. There were a few instances when we hoped the solution would be completed more promptly. However, we do recognize that our budget is limited, and vendor resources are affected accordingly. Communication definitely meets my expectations.
What did you find most impressive about this company?
I like the structure of their company and the setup of project management. I have multiple touch points—should I need them—from both a top-line business standpoint and a development need standpoint.
The team is always friendly, professional, and willing to help. Their rates are reasonable, and we anticipate the ability to increase our budget and both strengthen and broaden the relationship.
Are there any areas for improvement?
I look forward to their growing knowledge of our system so that in the future, we can benefit from more proactive strategies.