What evidence can you share that demonstrates the impact of the engagement?
We haven’t been able to implement their recommendations because that’s part of phase two. But, I’m really happy with the information KRUTSCH presented. Their team took a lot of time to understand our demographics. Even though I've had my business and website for ten-plus years, UX isn't my specialty. They made recommendations that I wouldn’t have thought about.
When we started the project, there wasn’t a guarantee that we would continue to work together. I needed to see how the project went and how we worked together. I could’ve taken the information and moved forward with a different vendor if the experience wasn’t good. But the collaboration has been great.
How did KRUTSCH perform from a project management standpoint?
They’ve performed excellently. Every deadline has been met or results have been produced in advance. When it comes to the schedule, I tend to be the one holding the project up.
What did you find most impressive about them?
Frankly, I was concerned about moving forward given my previous experiences with web developers, freelancers, and companies. I had several conversations with Ken, which I appreciated. He spent extra time to help me understand what we were signing up for. I don’t know that I would’ve been able to move forward otherwise.
KRUTSCH has been super patient. I had a lot of questions and I’m the owner of a small business, so working with clients like me is an educational process. They made me feel like I couldn’t have a dumb question. Their team was willing to answer the same question multiple times, explaining concepts in a different way to ensure my understanding.
Are there any areas they could improve?
No, I can’t think of anything right now.
Do you have any advice for potential customers?
Include them as one of the company’s in consideration because I was pleasantly surprised at how easy KRUTSCH was to work with.