A Full Service Digital Commerce Agency

Krish TechnoLabs is a globally trusted, full service digital commerce agency building high-end eCommerce solutions that deliver impeccable results. We are accredited Magento Enterprise Partner, and Magento 2 Trained Solutions Partner with 150+ Magento technocrats in our elite squad of digital commerce.

 

Ecommerce is in our DNA and we specialize in Magento development, offering a full spectrum of services ranging from consultation, strategy, design, development, online marketing, and dedicated cloud hosting services.  Our strong domain experience, technical expertise, and quality-driven expertise enable us to offer effective B2B & B2C e-commerce solutions.

Our team of Magento designers, developers, analysts, project managers and creative thinkers live and breathe eCommerce and strive to take your business forward. With a successful track record of deploying and managing more than 300 e-businesses flawlessly, we ensure that our clients realize the highest ROI on their e-tailing operations.

 
Undisclosed
 
Undisclosed
 
50 - 249
 Founded
2003
Show all +
Walnut, CA
headquarters
other locations
  • Paris, Stade de France, Zac du Cornillon Nord, Door E,
    Saint Denis 93216
    France
  • Lower Ground Floor, Silver Tower (AG), Cluster I, JLT,
    Dubai
    United Arab Emirates
  • 402, Aarya Arcade, Nr. Shree Krishna Center, Navrangpura
    Ahmedabad 38009
    India
  • Level 14 & 15, Concorde Towers, UB City, 1 Vittal Mallya Road
    Bangalore 560 001
    India
  • TX
    United States

Portfolio

Key clients: 

Visione Boutique, Basharacare, Prolighting, XFactory, Mayvillage, MyBinding, BuildASofa, SamaraJames, Sky, Tavola, The Ambassador, menzzo.fr, Gemperles, CarVam, Diakart, The Critical Thinking Co., FurnitureDirectuk, Wholesalers USA, Wazoodle Fabrics, Toesox, Teamwear, Rockline Dropship, The Office Outlet, Musocity, Lara Bohinc, Blossom Costumes, Tvape, Homescapes 

Visione Boutique

Visione Boutique is known for high-quality, latest fashioned original products.

The main aim was Upscaling current operations beyond GCC region and bringing high-quality eyewear as-well-as prescription glasses at affordable prices to the world was the center point of focus. With a bunch of shoppers visiting the site each month, browsing thousands of eyewear items, VisionE Boutique’s contemporary Magento Enterprise 1x platform required attention regarding improved brand experience as-well-as upscaling performance aspects to cope-up around multi-faceted e-tailing operational essence for it’s worldwide consumers.

Krish provided an improved, customer-centric buying experience (based on modern Magento 2x Enterprise platform), combined with dependable performance benchmarks which allow backend team to easily manage chunks of prescription configurations, sales orders, and targeted promotions across various demography and smooth domestic and international operations.

Basharacare

BasharaCare is a rapidly growing beauty portal, featuring handpicked brands that are best known for premium skin care and beauty products among the shoppers across the GCC region.

Basharacare engaged with Krish TechnoLabs for website redesign and full site migration on the next-gen Magento platform i.e. Magento 2 EE with “Zero Toll Migration”, without muddling sales.

Krish TechnoLabs launched overhauling presence hosted over the AWS cloud infra, configured for optimal performance on Magento 2. Successfully managed to meet the desired goals by delivering a robust Magento 2 Enterprise build that would allow additional iterations as the business grows. 

Pro Lighting

PRO Lighting has a amazing comprehensive background in commercial lighting solution and made their maiden venture into online merchandising in 2003 with a core business goal of offering quality enabled affordable products and solutions to the niche markets worldwide.

Krish relaunched the store with complete face-lift, with presence based on Magento Enterprise suite, all the existing bottlenecks of predecessor e-retailing system were overcome and on top of that the new presence had improved consumer experience alongwith stable back office operations. 

XFactory

Xfactory is part of Kayoma group, which operates through Indian peninsula with deep roots in the construction material as-well-as industrial supplies. 

Krish provided responsive mobile-centric UI/UX and easy-to-operate eCommerce presence to serve different customer groups including trade professionals who seek assistive buying process.

BuildASofa

Buildasofa is a California based furniture company dealing in designing and manufacturing of custom built sofas.

Krish TechnoLabs designed and re-platformed BuildaSofa onto Magento 2.x open source suite using bespoke web-wrapper consisting various selectors and configurators like vertical ordering wizard and implemented a multi-device responsive frontend experience that embodies personalized shopping experience when consumer start building their sofas. The entire face-lifting approach was pretty much streamlined and a balanced composition of key elements

SamaraJames

Samara James is one of the finest Jewelry brands based out of UK. It has a proven track record of producing exquisite jewelry designs of the highest possible standards.

The brand was seeking to give a seamless experience to its customers across both the online as well as offline stores, with added features of product management and price combination for its web store.

The entire transformation improved entire e-business life-cycle and helped clientele to manage backend and frontend level operation in easier way. It helped clientele to manage Diamond specification and combination, checkout and product navigation, track user activity for re-targeting and mobile friendly store with an extreme ease. Such modifications have done wonders to their business and their numbers are an evidence for that.

SkyShop

Sky is a thriving clothing brand known for its vibrant color palettes, unique embellishments, and flattering silhouettes.

Krish ensured usable front-end interfaces with brilliant navigational ease. Alongside, the team achieved success in providing a systematic buying process which appeals to potential buyers, so that they can complete their purchase with possibly lower bounce rates and lower cart abandonment. 

TavolaShop

Tavolashop is an brick and mortar company, for leading brands and providers of kitchenware and tableware across the GCC region.

Krish revamping its digital arena, propelled the brand forward, opportunity to expand into new markets, boost cross channel brand loyalty with repeat purchase, and reinforce value to their customers.

Gemperles

Gemperles is an established name reigning the French market of gems, pearls and diamonds. Its exclusive style and know-how for jewelry products is what makes the brand stand out from others.

Cascading efforts of the channelization by Krish TechnoLabs led the brand to have 100 to 120/Month order volume, reflected at 10% rise within the first fortnight of its Magento 2x platform e-shop launch, which is anticipated to grow substantially over the time period.

In core essence, the overall migration and upgrade of Gemperles was a picture-perfect transition for jeweler e-tailing operations. There were facts which were not part of general jewelry e-shops, but they were catered by the team at Krish TechnoLabs with ease. Overall, it is a successful migration done with the utmost perfection and alignment of thoughts with our clients' commerce vision.

CarVam

CarVam is a specialized retailer offering numerous auto part products which range from different categories like interior & exterior accessories, performance upgrade, etc..

Krish delivered feature packed and a customer centric channel, which helped their old as well new customer to witness a broad range of auto parts and provided them with the convenience of ordering at their ease without worrying about the availability. This assisted CarVam in setting up a long term relationship with their client base and expand their business operation.

Furnituredirect

Furniture Direct UK is a leading furniture specialists in the UK.

Krish collaborated on a solution for a digital commerce portal to position their products, with utmost customer satisfaction.

Teamwear

Krish helped them to grow their business by improving user experience and keeping store secure. Their journey with Krish has helped to scale their business and take it to new heights. 

Rockline Dropship

Krish re-platformed the store from SaaS based ecommerce platform to cutting edge Magento platform with updated user experience and features to ease buying process. New platform helped Rockline Enterprises LLC to scale their business and take it to new heights. 
 

The Office Outlet

TheOfficeOutlet.com is a technology startup serving the interior design and contractor furniture market in the Middle East and Africa.

The core idea behind The Office Outlet marketplace was to provide a platform to let the vendors list their furniture items and buyers purchase items from different vendors through a unified checkout experience. Implementing a marketplace where products from many sellers are aggregated and customers can buy the products in a single checkout process is itself a main challenge. The website should provide a convenient view in small devices and RTL language support.

Krish delivered stunning online marketplace with feature set which provides streamlined operations. With this successful marketplace solution delivery, Rocket Bazaar (Enterprise Class Marketplace Solution by Krish TechnoLabs) team proved that the ready solution is flexible enough to suit the needs of an online marketplace. The scalable solution is able to accommodate future...

Lara Bohinc

Lara Bohinc is a European luxury Goods Company, well-known for its design, artistry and quality.

The company’s main challenge was in delivering high-end, gratifying and call-for-action website user interface which gives buyers a clear idea of what they can interact with and can create visual impact on visitors; and also, to get over from low page loading speed hurdle which highly impacting on conversations ratio. As well existent non-responsive design layout had many hindrance especially lack of support for small screen viewing panel. 

Krish launched the renewed Magento 2 based ecommerce presence and having aesthetically curated front-end design, there has been a gradual upsurge on many facets such as conversions, decreased load time, etc. Having a niche customer base the new Lara Bohinc e-store is slowly taking strides to become a bench mark in the online jewellery market for UK.

Reviews

Sort by

Web Design for Athletic Wear Company

"For the service they offer, they’re a very good value."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2016 - Sept. 2016
Project summary: 

Krish integrated functional improvements to an existing Magento website. They added a navigation bar to quickly filter a vast inventory and present products best suited to the customer’s needs.

The Reviewer
 
Dublin, Ireland
Jonathan Fitzpatrick
Marketing Director, Pacelli Sports Ltd
 
Verified
The Review
Feedback summary: 

Krish’s work increased site speed and usability. Further evidence of design quality includes increased site traffic and a decreased bounce rate. They provide a collaborative and transparent management approach that’s superior to more expensive vendors, while also delivering on-time and within budget.

BACKGROUND

Introduce your business and what you do there.

I’m the Marketing Director for Pacelli Sports. We’re a wholesale company that supplies local sports teams, businesses, and colleges with high-quality sportswear.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Krish TechnoLabs?

We needed to improve our Magento website with new features, but our previous provider was expensive and their turnaround times weren’t great. Therefore, we searched for new developers to better accomplish our web design goals.

SOLUTION

What was the scope of their involvement?

We put together a list in-house of website improvements in-house and sent them to Krish. They replied with an outline of what was doable and how long each task would take. Alongside that, they made their recommendations to improve the site’s usability. We merged the two lists and came up with a practical web design roadmap.

They provided a lot of features that are useful for our company. We have many products with different colors and ranges. To display this better, they added a navigation bar to the left side of the page that filters products by color, gender, size, etc. Using this navigation system, we can quickly show customers everything available to them within their requirements.

How did you come to work with Krish TechnoLabs?

We came across them and a few other companies on Magento’s website as they were listed as partners. We sent out several emails and talked to different developers, but Krish was the first to follow up with us after the initial phone call. Even after providing a full quote they reached out again to see if we were happy with that or if they could do anything else. This proactive approach and attention to detail are why we hired them.

How much have you invested with them?

We spent €7,500 ($9,297 USD) for the initial development work. The total investment cost is higher because they provide ongoing maintenance that we purchase in 60-hour blocks.

What is the status of this engagement?

The website project took place August 2016­–September 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our previous website was slow and not user-friendly. Since working with Krish, we’ve seen an increase in site traffic and a decreased bounce rate as well. The navigation bar is a useful selling and marketing tool.

How did Krish TechnoLabs perform from a project management standpoint?

They were in constant communication with us either through phone or email. Even if we forget to reply to an email, they’re quick about following up with us. They have an OrangeScrum they keep updated so we can see where they are in processes. It’s been a very transparent relationship. We did notice bugs in the test site, but they were fixed by the time the site went live. Everything was completed on-time and within budget.

What did you find most impressive about them?

Quality can be expensive. For the service they offer, they’re a very good value. They’re responsive, they get work done, and keep in touch with us.

Are there any areas they could improve?

They haven’t done anything wrong for me to suggest improvement as they resolved any minor issues we had. They’ll email us about a new patch available before we’ve even heard of it. We’re very happy with them.

Do you have any advice for potential customers?

Be clear and precise with communication. We often send Krish edited screenshots of what we want because it’s always easier to describe something with a picture.

5.0
Overall Score We don’t plan on changing providers anytime soon.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They work hard to deliver on-time and let us know immediately if a deadline is unrealistic.
  • 5.0 Cost
    Value / within estimates
    We were paying four times the amount with our previous provider and weren’t getting this level of service.
  • 4.5 Quality
    Service & deliverables
    There’s always room to improve, but we’re happy with they’ve done.
  • 5.0 NPS
    Willing to refer
    They’re easy to work with and we have confidence in them.

Web Design for Specialty Cookware Store

“Krish is one of the best, most cost-effective Magento solution providers on the market.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2015 - Jun. 2015
Project summary: 

Krish re-platformed an e-commerce shop on Magento, completing frontend design and transferring the catalogs, orders, and the customer base from the old platform to a new one. They also did a performance optimization project.

The Reviewer
 
201-500 Employees
 
Dubai, United Arab Emirates
Bejan Jilla
ECommerce Manager, Tavola
 
Verified
The Review
Feedback summary: 

Since launching the new platform, traffic and transactions have grown exponentially and Krish’s performance optimization work helped increase conversion rates dramatically. Krish offers affordable services and the convenience of covering every Magento need in one agency.

BACKGROUND

Introduce your business and what you do there.

I am the e-commerce manager of Tavola, a specialty retail store offering kitchenware, appliances, and bakery products. We are headquartered in Dubai and have 30 retail stores across the Middle East.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Krish TechnoLabs?

We had a custom-built e-commerce shop that had a lot of problems; the user experience was not great and it was completely un-optimized. We decided to re-platform on Magento.

SOLUTION

What was the scope of their involvement?

They worked on our e-commerce store, Tavolashop.com. They performed all the frontend design work and transferred all our existing catalogs, orders and customer base from the old platform to the Magento one. They also took care of the integration with our ERP system. Krish also worked on a performance optimization project for improving the loading time and general speed of the website. The project is complete, and now we have a maintenance contract with them through which we can take care of any future requirements.

What is the team composition?

They assigned a business analyst who gathered our requirements. He passed those to a project manager who interfaced with me. There were a couple of developers working under him. I am currently liaising with a Magento developer. If we need additional features on the frontend or performance optimizations, he can pull in other resources from Krish.

How did you come to work with Krish TechnoLabs?

After we gathered our requirements for the Magento platform, I spoke to several certified partners, mainly in India which is closer to us. We wanted a cost-effective solution. I spoke to six or seven certified Magento providers and chose Krish because they understood our business requirements well and proposed the right solution. They also gave us a good price compared to other providers who were demanding three times as much.

How much have you invested with them?

The total cost of their services from the beginning until today has been around $35,000­ to $40,000. The initial solution cost around $15,000 and our maintenance contract costs around $25 per hour. We have also undergone an optimization project which cost us $4,000.

What is the status of this engagement?

We started working with Krish in January 2015. The project took three months and we launched around April of that year.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since 2015, our traffic has grown tremendously. In terms of transactions, we have grown sevenfold since launching the new platform. Krish’s performance optimization work helped increase our conversion rates drastically.

How did Krish TechnoLabs perform from a project management standpoint?

Everything was done on time and within budget. They use OrangeScrum as a ticketing system, and we communicate over Skype. The team is very responsive, getting back to me within a few minutes.

What did you find most impressive about them?

Within their company, they have a few specialists for the server side, the frontend, and the Magento core solution. Krish is a one-stop shop for all our Magento needs which means that we didn't have to look at different places for various services. Also, they have very good prices.

Are there any areas they could improve?

They could do a better job in terms of quality assurance. Krish has sometimes submitted features that were not 100% tested and we found minor bugs or elements that were not working right.

Do you have any advice for future clients of theirs?

Krish is one of the best, most cost-effective Magento solution providers on the market. They have a good team with strong expertise in the area. I would definitely recommend them to any client, but I would advise that person to have requirements well laid out upfront, using as much detail as possible. Even if the client doesn’t have that, Krish has enough expertise to guide clients to come up with the right solution.

4.5
Overall Score They have been responsive, well-priced, and we received a good solution. QA is the only improvement point.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They completed the work on time and have been very responsive in terms of daily support.
  • 5.0 Cost
    Value / within estimates
    Compared to other Magento providers, Krish is one of the most cost-effective options.
  • 4.0 Quality
    Service & deliverables
    They could do a better job on quality assurance, making sure everything is tested before it’s deployed.
  • 5.0 NPS
    Willing to refer
    They have the right expertise for end to end Magento solutions so I can recommend them to anyone.

Web Development for Makeup and Skincare Line

[Krish Technolabs] did great work, and I highly recommend them.

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2017 - Ongoing
Project summary: 

As part of an ongoing engagement, Krish Technolabs provides coding expertise to consistently update, improve, and maintain a company’s website. Programming languages include HTML, CSS, Java, and PHP.

The Reviewer
 
1-10 Employees
 
New Jersey
Judah Abadi
Creative Director, Georgette Klinger
 
Verified
The Review
Feedback summary: 

Krish Technolabs added several new features to the site, including a free sample offer page and an ingredient database with links to purchase options. The team was responsive to feedback and communicated effectively using Orangescrum and Slack. Affordable rates fit within budget expectations.

BACKGROUND

Introduce your business and what you do there.

I'm the creative director of Georgette Klinger, a makeup and skincare line based in New Jersey. In my position, I handle everything from design to the website.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Krish Technolabs?

Since our company is not experienced with coding, we needed a team of coders to constantly work on the website and keep it updated and maintained.

SOLUTION

What was the scope of their involvement?

We began the project with an audit, where they broke down the website and created a report of what needed to be worked on and listed things that weren't functioning properly. After we fixed all those issues, we began adding new features. In terms of technology, the coding languages they used to create the product were HTML, CSS, Java, and PHP.

The team created several key features for our website. They built a page showcasing a free sample program our company offers. Our site contains a database of ingredients with links to related products that customers can instantly buy from that page.

What is the team composition?

Two designers from Krish Technolabs were assigned to this project.

How did you come to work with Krish Technolabs?

We looked for potential vendors on the Magento recommendations list, which includes agencies that have passed a specific screening test. I called several teams, and Krish Technolabs was the most cost-effective option. I asked for recommendations and referrals, which they handed over very quickly. Affordability was the main criteria we used to make our decision.

How much have you invested with them?

We've spent $10,000 on their services.

What is the status of this engagement?

We started working together in August 2017, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Internally, we've been happy, and the website is significantly improved in terms of quality. All of the features and functionalities we requested for them to build are included on the site. Their work was not always on time, to be honest. We experienced minor delays here and there, but their work was mostly good.

How did Krish Technolabs perform from a project management standpoint?

We mostly used Skype and orange scrum to communicate. When we interacted with them, they were responsive to any feedback we gave them and handled it positively. Being in different time zones posed some challenges.

What did you find most impressive about them?

They're very affordable.

Are there any areas they could improve?

They could work on their turnaround time to get the work done more quickly.

Do you have any advice for potential customers?

Due to time zone differences, be prepared to stay up late.

5.0
Overall Score They did great work, and I highly recommend them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design for Binding Supplier

"They’re incredibly efficient and reasonably priced."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Aug. 2016 - Ongoing
Project summary: 

KrishTechnolabs replaced an offsite Magento support team to optimize performance and stabilize testing and updates.  Added features include a single-page checkout, headers, and new integration implementations.

The Reviewer
 
Portland, Oregon
Jeff McRitchie
Co-Founder, MyBinding.com
 
Verified
The Review
Feedback summary: 

Skilled development increased conversion rates and maximized backend stability. New testing processes also make implementations more efficient. The ticket system manages simultaneous projects in a cost-effective manner, but accommodating the time zone difference requires more coordination.

BACKGROUND

Introduce your business and what you do there.

I’m co-founder and VP of Marketing at Mybinding.com. We’re an online office retailer.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with KrishTechnolabs?

We wanted to replace our existing Magento support partner, which had provided unreliable service. The new agency needed to be thorough and cost-effective as well.

SOLUTION

What was the scope of their involvement?

We passed our entire development environment to them. They audited our incomplete projects and ongoing web stabilization issues before initiating any work.

The largest project has been making our site mobile responsive. Other updates include a single page checkout, enhanced navigation, and new headers. The team has also done A/B testing, bug fixes, and integration implementations within the ERP.

Since engaging them, we’ve switched hosting partners and hired additional third party vendors. These moves have been in conjunction with their focus on site speed and performance optimization.

What is the team composition?

I have one full-time developer on my account. He brings in frontend developers or other specialists as needed.

How did you come to work with KrishTechnolabs?

met them at a Magento trade show. For research, I screened several references and reviewed their past work. Pricing and their work hours structure were also important factors for me.

What is the status of this engagement?

Work started August 2016 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our conversion rate has increased. That’s been a significant change.

I’m confident in their work and testing quality. The team’s performance is impressive compared to our old developers, whose implementations often resulted in catastrophic breakdowns that required us to rollback enhancements.

How did KrishTechnolabs perform from a project management standpoint?

We use a ticket management system to assign and monitor the nearly 15 projects occurring at a given time. Given the 12-hour time difference, this tracking tool makes project management and status updates convenient and efficient.

We do communicate via phone as their mornings and our evenings overlap. Otherwise, we’ll put in late nights to talk in real time.

What did you find most impressive about them?

They’re incredibly efficient and reasonably priced.

Are there any areas they could improve?

They need to coordinate hours and time zones better.

Do you have any advice for potential customers?

We didn’t prepare enough for how they’d integrate into our system. New clients should figure that out prior to engagement.

Clear expectations and good communication are also important for offsite vendors and ticket systems. Likewise, describe what the final product should look like when assigning tasks. That extra step will help them meet expectations.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design for Wholesale Company

"Krish has been great at timely, back-and-forth communication."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Nov. 2016 - Ongoing
Project summary: 

Krish redesigned a website and moved it to Magento, adding customized B2B features. They continue providing online Magneto support and resolving security issues.

The Reviewer
 
Minneapolis, Minnesota
Joshua Lundorff
President, Rockline Enterprises LLC
 
Verified
The Review
Feedback summary: 

Immediately after the website was launched, the drop shipping program started growing, while the new features helped meet the needs of online retailers. Despite being an overseas company, they have an excellent command of English and exceptional communication skills.

BACKGROUND

Introduce your business and what you do there.

I'm the founder of Rockline Enterprises, a wholesale and drop shipping supplier of licensed rock-and-roll merchandise – licensed band T-shirts, sweatshirts, hats – to online retailers, brick and mortar stores, and small chain stores.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Krish?

We were launching a drop shipping program for our online retailers. Since we have hundreds of retailers in our program, we were looking to upgrade our site and move it up to a new platform – Magento. We needed a company to help us with those needs.

SOLUTION

What was the scope of their involvement?

They managed the entire process of building the new platform and the website, moving us from our previous cart to Magento, and adding customized and B2B [business-to-business] functionality to the site. 

Since then, we've had them on retainer for doing online Magento support for our entire company: they perform design upgrades and custom programming, create new extensions for additional functionality and resolve minor bug issues.

What is the team composition? 

We've had contact with 2–3 people, but we generally work through our project manager.

How did you come to work with them?

We were shopping for an offshore developer, mostly in India, to keep our costs down. It was a long process and we conducted a lot of interviews and Skype calls. We also called their references – U.S. companies that had worked with Krish in the past.

What is the status of this engagement? 

We started working with them in November 2016 and they remain our hard-core programming and development team.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After we launched the new website, we saw an almost exponential growth in our drop shipping program. The initial buildout enabled us to offer data feeds and product information and images, all of which our online retailers need.

Their attention to detail and communication have been very good (we were concerned about communication when we chose an offshore developer, but they exceeded our expectations). Their English is excellent and they quickly respond back, which is important to us, especially when we have forward-facing questions or a client who can't place an order on our website.

How did they perform from a project management standpoint?

They kept us updated on what was happening throughout the buildout of the site. The project fell slightly behind the schedule, but they clearly communicated to us the reasons and the challenges they were dealing with, getting the project back on track quickly. We mostly communicate via email, but if there's something urgent, we use Skype or talk on the phone.

What did you find most impressive about them?

There're many companies overseas that know technology, but Krish has been great at timely, back-and-forth communication, which has helped us build our relationship with them.

Are there any areas they could improve?

We had a very positive experience with them. It would probably be good to have a project management tool where we could see all of our projects. Their project management portal seems to be set for their internal team, so it's not quite clear to us how to use that software.

Do you have any advice for potential customers?

Know exactly what you want from them and define the scope of the project and the timeframe. That sets the tone for the whole relationship and is part of the reason our original project went so well.

5.0
Overall Score We think of them as an extension of our team at this point.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    We fell behind the schedule on our original project, but they communicated with us all the time to let us know what the technical issues were.
  • 5.0 Cost
    Value / within estimates
    They were a great value for what we got.
  • 5.0 Quality
    Service & deliverables
    Once they started implementing the project, we didn't have any issues and the quality was great.
  • 5.0 NPS
    Willing to refer
    I'm recommending them now.

Web Development for Commercial Lighting

“I’ve yet to find a developer that will complete projects as fast as them with the same quality.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2013 - Ongoing
Project summary: 

Krish Technolabs initially developed a Yahoo Store. Further projects included website migration from the Yahoo Store to Magento, and customized web apps and features. The partnership has lasted five years and is ongoing.

The Reviewer
 
11-50 Employees
 
Brighton, Michigan
Kyle Kluska
President, ProLighting
 
Verified
The Review
Feedback summary: 

Krish always delivers when expected, and their costs save 70%­–80% compared to other companies. Although the time difference can cause issues, constant communication minimizes delays.

 

BACKGROUND

Introduce your business and what you do there.

I'm the president of ProLighting, a primarily e-commerce site that sells commercial and residential lighting.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Krish Technolabs?

Five years ago, we needed to find a developer for our Yahoo Store. Since then, our needs have expanded, including migrating to a newer e-commerce platform.

SOLUTION

What was the scope of their involvement?

Krish is a full developer shop; they essentially do all the coding for us. We create graphic mockups in-house of what we want, and we send it to them to implement on the site.

The bigger project they did was our migration from Yahoo Store to Magento. They basically rebuilt our entire site on a new platform, migrating all the products and customer data into the new operating system. Now, we have a fully custom site with a lot of backend customization. Krish has integrated payment methods, including PayPal and Amazon Pay.

We sell lighting products, so they've built apps that are specific to our needs. For example, if you're buying a certain light fixture, there’s a feature that will show accessories you'll need in order to work with that light fixture. Much of our site consists of these types of custom extensions that Krish builds from scratch.

What is the team composition?

We probably have around six people assigned to us. All of them are in-house at Krish’s facility.

How did you come to work with Krish Technolabs?

I found Krish through a Google search. I stumbled across their website, which had a lot of testimonials and current customers I recognized, so I reached out to them. They contacted me right away and provided some examples. They were also incredibly cheaper than the American developers I had used in the past; we saved probably 70%–80% by going overseas.

How much have you invested with them?

We’ve spent close to $100,000.

What is the status of this engagement?

We’ve been working together for the past five years, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don't have exact numbers, but we saw an improvement in conversion rate, average order value, and overall revenue improved.

How did Krish Technolabs perform from a project management standpoint?

They’re always on time and within budget. The entire team is extremely responsive, and we mainly use email (and sometimes Skype) to communicate.

What did you find most impressive about them?

I appreciate their attention to detail and clear communication. Obviously, we have a time difference (being that they’re on the other side of the world), but as soon as they're in, they're communicating with us. I’ve yet to find a developer that will complete projects as fast as them with the same quality.

Are there any areas they could improve?

I can't think of anything.

Do you have any advice for future clients of theirs?

Choose Krish. It’s one of the best decisions we’ve made.

5.0
Overall Score We’re extremely satisfied. They’re excellent in all aspects.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’re always able to work with our deadline or schedule.
  • 5.0 Cost
    Value / within estimates
    Compared to American providers, Krish is a huge cost-savings for us.
  • 5.0 Quality
    Service & deliverables
    The quality is excellent and what we expect.
  • 5.0 NPS
    Willing to refer
    They do great work, so we have no problem recommending them.

Web Design for Coffee Company

"They roll up their sleeves and try anything to make the experience the best it can be for you."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2011- Ongoing
Project summary: 

KrishTechnolabs re-platformed an e-commerce website using Magento software. They continue to monitor the website for troubleshooting. They’ll re-platform the site again for an upcoming Magento update.

The Reviewer
 
St. Peters, Missouri
Cherri Newbury
President, DiscountCoffee.com
 
Verified
The Review
Feedback summary: 

Despite a time difference, Krish remains available whenever needed. They are very receptive to feedback and are, without prompting, always looking for new ways to improve the website, even if it stretches them beyond their comfort zone. 

BACKGROUND

Introduce your business and what you do there.

I’m the president of DiscountCoffee.com, an online coffee and breakroom stock supplier.

OPPORTUNITY / CHALLENGE
What challenge were you trying to address with KrishTechnolabs?   We wanted to redesign and re-platform our Magento software-based website. 
SOLUTION

What was the scope of their involvement?

With our guidance, they re-designed the entire website, from the layout to the color using the already-existing content. They also provided site monitoring, so if there’s any problem on the site, we’ll be notified of the error and they’ll fix it for us.

What is the team composition? 

I worked with a project manager and a developer. The developer is an expert in everything we need, so we don’t need to interact with multiple people to get something done.

How did you come to work with KrishTechnolabs?

We met them at a Magento Imagine conference in Las Vegas. After speaking with them, we investigated their work further and tested them a few times on things that are important to us, such as being able to get a fast response to our needs throughout the day, before signing a contract.

What is the status of this engagement?

We began working with them in July 2011, and we’ve worked with them for every subsequent re-platforming project. In about a year from now, when the updated version of Magento is released, we’re looking to re-platform with them again.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They actively look for ways to improve our website, from increasing its speed to adding and modifying extensions to provide us with any features we want. Even if the extension isn’t in their traditional coding format, they’ll find a way to make it happen for us. 

How did KrishTechnolabs perform from a project management standpoint?

Krish has an incredible project management software that makes it really easy to exchange information, images, and files. It keeps things organized instead of scattered. 

They’re also really good at keeping up with any updates or patches the site needs. If we have any questions or concerns, I can call them at any time, day or night to have it handled. There’s no wait time or ticket system — you just get the help you need.

What did you find most impressive about them?

Initially, my biggest reservation was there was a potential for a language barrier between us, given they are an offshore company. But they do a tremendous job in explaining what we need to know in clear, concise language that’s easy to understand even if you don’t have a tech background. It makes the process much more efficient.

They also don’t charge you for every little change they make. They’re fair in how they price their services, and there aren’t any surprises.

Are there any areas they could improve?

Not that I can think of. They’re very receptive to our feedback. I recently asked them if they had ever thought about building marketplace extensions for Amazon, Walmart, and other major retailers. They said that was a great idea, and they’re working on it. They roll up their sleeves and try anything to make the experience the best it can be for you.

Do you have any advice for potential customers?

Know what you want when you come to them. If you give them an idea of what you want, they can really build on that. They’ll make suggestions to ensure you get most optimal solutions.

5.0
Overall Score We intend to continue our work with them in the future.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They have an excellent project management system.
  • 5.0 Cost
    Value / within estimates
    You can’t beat the price.
  • 5.0 Quality
    Service & deliverables
    If it isn’t what you want, they’ll go back and make changes as often as needed without adding on expenses.
  • 5.0 NPS
    Willing to refer
    I recommend them constantly.

Web Design for Education Website

"The work was delivered on time, and they’ve become an extension of our team and business"

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2013 - Ongoing
The Reviewer
 
11-50 Employees
 
North Bend, Oregon
Nile Duppstadt II
Vice President, The Critical Thinking Co.™
 
Verified
The Review
BACKGROUND

Introduce your business and what you do there.

The Critical Thinking Co. is an educational publishing group focusing on teaching thinking, math, science, language arts, and history. We infuse critical thinking skills into the core content. My name is Nile Duppstadt, and I am the vice president of the company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Krish Technolabs?

We were migrating to a responsive site on the Magento platform from an in-house version.

SOLUTION

What was the scope of their involvement?

Krish helped us migrate to a Magento platform which interfaced with our multichannel backend management software. They initially ported our existing website and its data, and have helped us move to a mobile-responsive site in the past year. They helped us think through the decision of building a responsive site, and have helped us with day-to-day maintenance, patch installations, search and UI improvements, as well as some marketing endeavors.

 

We are a bit different in that we offer both educational books and software. One of the unique features Krish had to implement was a way of showing all product types in search results when looking for a particular title. When looking at a vendor’s book users will also see icons for the accompanying iOS and Android apps, the e-book version, and the Windows or Mac download versions. It was a complex and different approach to most of our competition, but it improved our customer experience. It was our idea, but Krish brought it to fruition with very few complaints.

 

They didn’t really engage in a lot of content development for us, but they did help with some SEO challenges, porting information from our existing site to the new version. We handle most of the content in-house. They did undertake our marketing-related landing page development, and could probably work more on content, but we haven’t asked it of the team.

 

What is the team composition?

They’ve assigned developers, designers and project managers to our work. We’ve consistently worked with two people who have been with us from the beginning. For the responsive redesign, we were given a separate design team to make sure the UI was in place. Several components of the company were involved, depending on what project we were working on. They have a head programmer and a head project manager who see projects to fruition.

 

How did you come to work with Krish Technolabs?

We made a fairly extensive search for Silver Magento partners or higher, small-to-medium-sized firms which were growing, but weren’t too large. They needed to be small enough to give us the attention we wanted, given that we’d worked with some larger companies in the past, and got lost in the shuffle. Newer companies like Krish can provide the right level of attention, and we could grow together, building a great partnership. Out of 50 companies, we narrowed the list down to around 14, focusing on India because of cost. We got into the small details with the final three companies, and Krish was comprehensive in terms of response and what they planned to provide for us. We liked their level of detail and overall plan.

 

How much have you invested with them?

The total cost has been well over $100,000.

 

What is the status of this engagement?

We started working with Krish Technolabs in June 2013, and have an ongoing relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our website e-commerce conversion rate has gone up by almost 1%.

 

How did Krish Technolabs perform from a project management standpoint?

The work was delivered on time, and they’ve become an extension of our team and business. They’re proactive in answering questions on what the best approach might be. A few projects have been a little behind schedule, but that was mainly our fault, due to changing requirements. Krish has been responsive and quick in implementing changes.

 

We used email initially and moved to a project management tool created by Krish for managing tasks, which they use for all their clients. It’s been helpful, and we’ve actually moved to a new version in 2017.

 

Their English skills are incredible—accurate and proper.

 

The one downfall for Krish and any company in India is that most of the communication is done through a time zone difference. I and other members of my team stay up late chatting on Skype, while issues in the project management system are addressed by them.

 

What did you find most impressive about them?

Their detailed responses to our requirements and any questions we ask is the most comforting aspect of Krish. We’ve worked with hundreds of development companies, but the level of detail in Krish’s questions, after we give them requirements, gives me assurance that they are looking to do a quality job, and aren’t just looking to put something together quickly, not thinking of all the challenges. Those questions are logical, and provide ideas relating to long-term functionality issues or possible problems. They’re critical thinkers, and these are the kind of people we want to work with.

 

Are there any areas they could improve?

The timezone difference is a negative aspect. They do provide a U.S. contact in case of emergencies, whom we’ve had to use twice. By “emergency”, I don’t mean anything critical of the website going down; just functionality changes we want to make immediately.

 

We’ve had a malware attack recently, which was resolved within less than a day. Krish works quite fast.

 

Do you have any advice for future clients of theirs?

Use a project management system, and be as detailed as possible in requirements. Don’t be afraid to ask questions, if you’re not sure which way to go.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer