KriraAI

BACKGROUND

Please describe your company and position.

I am the Founder and CEO of SM Trendz

Describe what your company does in a single sentence.

E-Commerce Business.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KriraAI to accomplish?

• Website Development
• Website Backhand Handle
• All kind of IT Solution

SOLUTION

How did you find KriraAI?

Online Search

Why did you select KriraAI over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from KriraAI were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

KriraAI partnered with SM Trendz to deliver a fully customized eCommerce website, providing a range of services from initial design to ongoing maintenance. Our role was to create an end-to-end solution, ensuring that SM Trendz could rely on a single tech partner for all their needs. Below is a detailed overview of the work delivered:

UI/UX Design:

• Tailored User Interface: We developed a design that reflects SM Trendz's brand identity while making the shopping experience simple and engaging for their customers.
• User-Centered Experience: A focus on creating an intuitive, easy-to-navigate website to ensure customers can quickly find what they’re looking for, enhancing overall usability.
• Prototyping and Wireframes: Initial wireframes and interactive prototypes were developed to ensure alignment on the overall look and feel before moving into development.

E-Commerce Development:

• Complete Website Development: We handled both the front-end and back-end, ensuring a smooth user experience and secure, efficient handling of operations like payments and inventory management.
• Custom Features: Unique functionalities were integrated, such as personalized product filters and search options to enhance the shopping experience.
• Payment Gateway Integration: Multiple payment gateways were connected, offering customers various secure payment options.
• Inventory Management System: A real-time inventory system was implemented, enabling SM Trendz to track stock levels and manage orders effectively.

AI Integration:

• AI-Powered Product Search: An intelligent search feature was implemented to help customers find the right products quickly and accurately.
• Customer Service Chatbot: A chatbot was integrated to provide instant support for customers, helping with order inquiries, product information, and more.
• Data Analytics: Tools were integrated to track customer behavior, providing insights to help SM Trendz make informed business decisions.

Ongoing Maintenance and Support:

• Continuous Maintenance: After the website launch, we provided regular updates and security patches to keep the platform running smoothly.
• Feature Updates: As the business grows, we ensure new features are added based on evolving market trends and customer feedback.
• Outcome: KriraAI delivered a fully functional and dynamic eCommerce platform that met SM Trendz’s business goals. Our holistic approach allowed SM Trendz to focus on their core operations while we took care of their technical needs. By providing end-to-end services, we established a strong, long-term relationship as their trusted technology partner.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes:

Increased Website Traffic:

After the launch of the new website, SM Trendz experienced a 30% increase in overall website traffic within the first three months. This was driven by the improved user experience and better search engine optimization (SEO) integrated into the site.

Higher Conversion Rate:

The enhanced UI/UX design and AI-driven product search led to a 20% increase in conversion rates, with more visitors completing purchases due to easier navigation and personalized product suggestions.

Reduced Bounce Rate:

With a more intuitive and engaging website design, SM Trendz saw a 25% decrease in bounce rate, meaning users spent more time on the site exploring products before making decisions.

Improved Order Management Efficiency:

The implementation of the real-time inventory management system helped reduce order processing time by 40%, allowing SM Trendz to handle customer orders more efficiently and minimize out-of-stock issues.

Chatbot Efficiency:

The integrated AI chatbot handled 75% of customer inquiries, reducing the need for manual customer support and significantly improving response times for common questions and issues.

SEO Performance:

Over the first quarter post-launch, SM Trendz saw a 15% improvement in organic search rankings due to better SEO practices embedded in the website, resulting in more visibility for targeted product categories.

Customer Retention:

Data analytics allowed SM Trendz to identify customer preferences, leading to a 10% increase in returning customers as a result of personalized marketing efforts and product recommendations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

KriraAI demonstrated excellent project management throughout the development of SM Trendz’s eCommerce platform. The team worked closely with us to ensure all key milestones were met on time and according to the agreed-upon schedule.

Timely Delivery:

Every phase of the project, from the initial UI/UX design to full deployment, was delivered as promised, without delays. KriraAI adhered to a structured timeline, ensuring that all design prototypes, development stages, and integrations were completed on time. This level of efficiency helped us launch the website as per our marketing and operational goals.

Clear Communication:

We were kept in the loop through regular updates and progress reports. KriraAI held weekly status meetings to review the project’s current status and ensure alignment with our objectives. This clear communication ensured that any adjustments or new requirements were handled swiftly and efficiently.

Responsiveness to Our Needs:

The team at KriraAI was highly responsive and receptive to feedback. Whenever we needed changes or encountered any challenges, they quickly adapted and provided solutions. Their flexibility and dedication were evident as they took extra steps to ensure our requirements were fully met, even in cases where we had last-minute adjustments.

Problem-Solving Approach:

Beyond just delivering what was asked, KriraAI proactively suggested improvements. For example, they recommended AI-powered product search and customer chatbot functionalities, which greatly enhanced our website’s overall efficiency and user experience.

What was your primary form of communication with KriraAI?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out the most about KriraAI was their deep understanding of our business goals and how they tailored their technical solutions to align with those goals. They didn’t just provide off-the-shelf services; they took the time to understand the challenges we faced and proposed solutions that were both innovative and practical.

End-to-End Expertise:

KriraAI's ability to handle the entire project—from design and development to AI integration and ongoing maintenance—was a major asset. Having a single point of contact for all technical aspects made the process seamless and saved us a lot of time and coordination effort.

Proactive Problem Solving:

The team at KriraAI wasn’t just focused on completing tasks. They consistently offered valuable insights and suggestions that improved our eCommerce platform. For example, their recommendation to implement AI-powered product search significantly enhanced user experience, which we hadn’t initially considered.

Responsiveness and Flexibility:

KriraAI’s responsiveness to our needs was exceptional. Any concerns or changes we requested were handled swiftly and with a positive attitude. This flexibility, combined with their clear communication, gave us confidence that our project was in good hands.

Personalized Approach:

What made KriraAI unique was their personalized approach. They truly became a partner in our success, not just a service provider. They treated our business as their own, which reflected in the quality of the solutions they delivered.
This combination of technical expertise, proactive communication, and a client-first attitude set KriraAI apart and made the entire collaboration a success.

Are there any areas for improvement or something KriraAI could have done differently?

At this time, we did not encounter any areas for improvement. KriraAI consistently delivered on all fronts, meeting our expectations and providing a seamless, efficient experience throughout the project.