KRESCENT IT LABS

BACKGROUND

Introduce your business and what you do there.

I am a co-founder of a company that offers a mobile application that improves access to healthcare for its users.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with OSVIN Web Solutions?

Our company is still very young, and we decided that we wanted to start our entity with a prototype of the app so that we could prove the concept. We engaged OSVIN Web Solutions to complete that work.

SOLUTION

What was the scope of their involvement?

Our engagement was pretty straightforward. We presented them with the business requirements, and we relied on them to produce designs and wireframes. They were fully responsible for all backend and frontend work for the iOS application.

What is the team composition?

We worked with a project manager and a few developers.

How did you come to work with OSVIN Web Solutions?

I found their company on Upwork.

How much have you invested with them?

We spent just more than $3,000.

What is the status of this engagement?

Our engagement consisted of a three-week sprint during February 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our product hasn’t launched because there is still much work to be done to get a production grade application. The reason we started with a prototype was to not only prove it to ourselves but also prove it to healthcare service providers that this is a viable application that they should be familiar with. We hoped to create a market opportunity, and we have.

How did OSVIN Web Solutions perform from a project management standpoint?

Communicating across several time zones presented some challenges, but that’s to be expected. Overall, their team did very well communicating through Zoom and WhatsApp. They quickly understood what we were trying to do, and they shared some of their own suggestions. They have relevant experience, and they never came across as needing much guidance. We’ll continue to work with them for the next phase of our initiative.

What did you find most impressive about them?

Their team is eager and flexible. They listened well and did their best to understand our requirements.

Are there any areas they could improve?

OSVIN Web Solutions maintained consistent working hours, which is a challenge when separated by as many time zones as we were. But, going forward, I’d request more flexibility in when their team would be available to schedule calls.

Further, their team could benefit from increased clarity of individual roles and responsibilities. The absence of that didn’t affect us too much, but it was something I noticed regardless.

UPDATED REVIEW

This review was updated by the client on December 11, 2019. New content is below: 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with OSVIN Web Solutions?

We had originally tasked them with building a mobile and web version of our healthcare platform. After the initial project, we wanted to advance the solution to prep for a v. 1.1 release.

SOLUTION

What was the scope of their involvement? 

OSVIN Web solutions has helped us build out additional features and requirements for our healthcare solution. While I can’t go into too many details, they’re still using the same technologies to support us.

What is the team composition? 

They assigned a project manager who acts as our main point of contact, and there are developers working on the backend.

How much have you invested with them?

This portion of the project cost between $10,000–$15,000.

What is the status of this engagement?

We started the additional requirements in September 2019 and have recently wrapped up. Currently, we plan to continue working with them on this solution.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t have any user feedback yet, but OSVIN Web Solutions delivered what we needed them to do.

How did OSVIN Web Solutions perform from a project management standpoint?

Because we had a single point of contact, it was easier to manage the project. We’d also worked with them before, so we knew what to expect. Communication is primarily through Zoom and WhatsApp.

What did you find most impressive about them?

I appreciate that this was a continuation of our previous project, so we already had an idea of how we worked together. They understood the platform, and I knew what to do and not do.

Are there any areas they could improve?

Compared to our first engagement, they’ve improved a lot on project management. Before, I was coordinating with 4–5 different people, but having a project manager has simplified that process.

There’s still a time difference because I’m in California, and they’re in India. As a result, I don’t necessarily talk to them every day. 

It would be nice if they were more proactive about status updates. Daily emails on their progress would keep me informed on what they’ve completed that day and their next steps for tomorrow.

Do you have any advice for potential customers?
 
Be clear in what you want them to do and break your project down into specific goals and objectives. It’s important to divide your time frame into smaller pieces before building metrics around them. That way, you have a better understanding of how your project is progressing.

You should also clarify what kind of communication that you need and make sure that they stick to that cadence. That could be weekly or daily reports. 

BACKGROUND

Introduce your business and what you do there.

I am the owner of Casamatch, a platform for people to list, buy, sell, and rent homes. The service matches buyers, renters, and sellers, then allows them to perform user transactions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with OSVIN Web?

The challenge was building an app for iOS and Android. I’m in Canada, and I needed to start the work at a fair price.

SOLUTION

What was the scope of their involvement?

OSVIN Web built the first version of my Android and iOS app. We had an initial conversation, and then they took over the project. I gave them my ideas and specified how I wanted the app to work, and they took care of everything, including the app’s flow and wireframes. The initial version wasn’t the best, but we worked for seven months to complete it.

I outlined how I wanted the app to be built and drew on OSVIN Web’s experience to clean it up. They took my ideas, ran with them, and gave me prototypes. They also worked with me on the user interface, color scheme, logo, icons, and other elements that made the app more pleasant to use.

The app can be used by a renter to create a profile and enter what they’re looking for. On the other side, landlords can list what they have. These two columns are matched based on city, radius, or transportation lines. Everything within 500 meters of a subway line is pushed to the user for assessment. As data comes in, it is pushed in both directions. Landlords can see the profiles of potential renters and communicate with them, and vice versa.

What is the team composition?

One of their senior Android developers acted as project manager and designer. She wasn’t the original person on my account, but I have only good things to say about her. It wasn’t until she got onboard that things became positive. She was instrumental in making the project happen.

How did you come to work with OSVIN Web?

Someone I know had worked with them. They suggested calling OSVIN Web to see if they’d be up for the job. I considered local companies as well. Working at a distance is exceptionally difficult, but the local options were not financially feasible. After getting in touch with OSVIN Web and outlining their commitment and body of work, we moved ahead.

How much have you invested with them?

Their work came in around $27,000.

What is the status of this engagement?

I started working with OSVIN Web in March 2016. The project went on too long, to be honest. It took us until around January 2017 to finish everything and fix all the bugs.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The platform was live for about eight months. I had a problem filling both sides of the supply chain. Some people looked for X when only Y was available, which is why we’re currently revamping the app. The metrics for the beta period weren’t good. People used it, but the user base wasn’t large enough.

People appreciated having listings pushed directly to them instead of using portals like Craigslist. The app was easy to use, but it had some bugs. I’ve had feedback about crashes that needed to be fixed. 

However, the success of the app and OSVIN Web’s ability to deliver are two separate things. OSVIN Web delivered their end of the agreement. 

How did OSVIN Web perform from a project management standpoint?

The collaboration was difficult in the beginning, but the communication was far easier and results came quicker once their project manager came onboard. Once the right person got involved, it went very well. Being at a distance led to six or eight weeks of challenges. We typically communicated through Skype and email. The time distance was terrible, but communicating with them was easy.

What did you find most impressive about them?

They worked from a distance, and the project presented some challenges and frustrations, but they stuck to their word. The project grew in scope from the initial quote and outline, but they worked for months on persistent issues. They promised to do it, and they did, without asking for more money. It would have been easy for OSVIN Web to give up on the project, especially given the distance, but they never did.

Are there any areas they could improve?

I wish we’d initially spent more time to clarify the scope of the project. We should’ve ensured that we understood each other before the project started moving ahead. That consultation should have been more in-depth.

BACKGROUND

Please describe your company and your position there.

I am founder and CEO of ParkPad Technologies. We demonstrate and develop mobile software applications for the transportation and parking industries.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OSVIN Web Solutions?

We hired OSVIN to develop iOS and Android apps, admin panels, and APIs for our online businesses, while always prioritizing a great UI/UX for our customers.

What were your goals for this project?

We wanted a functional app that acted as an omni-solution for vehicle parking in the United States. Our app caters to drivers and owners of all types of vehicles, including SUVs, taxis, bicycles, motorbikes, trucks, tractor-trailers and so on. It's also for real estate owners who want to lease their parking.

SOLUTION

How did you select this vendor?

We found them after a thorough selection process on Upwork. We finalized the deal with OSVIN because they offered us the the best value for money.

Describe the project in detail.

ParkPad is an online parking space rental app that solves the age-old problem of finding and paying for a parking space. It enables vehicle drivers and owners to save time by finding a suitable parking spot nearby and paying for it online. ParkPad also provides interested real estate owners with a lucrative surplus revenue model. Surplus space, registered with ParkPad, can be leased on an hourly, daily, or weekly basis.

What was the team composition?

The team consisted of a project manager, a UI/UX designer, an Android developer, an iOS developer, and a web developer for the admin panels and APIs.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are planning to publish the app by the second week of May. My team is working on the marketing right now. We will hire them soon to publish the apps.

How effective was the workflow between your team and theirs?

The effectiveness of the workflow depended on great teamwork. We had a smooth interaction with the project manager and team through Skype, Upwork, and Whatsapp. The team gave aptly timed updates and went the extra mile to understand our concerns.

What did you find most impressive about this company?

OSVIN's attention to detail, availability, accommodation, and communication were impressive. They provided a great value for money. 

Are there any areas for improvement?

Being in opposite time zones created some communication issues during kickoff. The team quickly identified the scope of improvement and explored different media. Switching to WhatsApp made the issue disappear.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of Mstoo - Rent, Lease and Hire. We provide a forum with numerous categories to rent appliances and exchange services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OSVIN Web Solutions?

We needed them to build our mobile apps for iOS and Android in addition to site development.

What were your goals for this project?

We wanted to foster a community that allowed users to easily connect and exchange resources. We targeted skilled users who could offer their skills for short-term work.

SOLUTION

How did you select this vendor?

We found them online. Although we initially considered multiple vendors, we chose them after careful consideration.

Describe the project in detail.

They created our iOS and Android apps and built our site, providing backend development and adding an admin panel. The apps allow users to post requests, browse services, and connect with and hire other users. Currently, they’re provided SEO support for our mobile app marketing.

What was the team composition?

We worked primarily with a project manager, creative designers, and QA testers as well as mobile and backend developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We recently launched the app to great user response. Currently, we boast over 400 users, gaining new members daily. We anticipate further success, utilizing their SEO tactics.

How effective was the workflow between your team and theirs?

We communicated primarily through Skype, email, WhatsApp, and UpWork where they updated us on the app builds. They produced the apps in a timely manner and within our budget.

What did you find most impressive about this company?

We appreciated how they linked their success with our product’s success. This allowed them to better understand our needs and goals.

Are there any areas for improvement?

Nothing comes to mind.

BACKGROUND

Please describe your company and your position there.

I am the founder of a web development and consulting business. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OSVIN Web Solutions?

I hired them to develop a responsive e-commerce web application for an end-client.

What were your goals for this project?

The site needed to integrate a shipping API, a merchant processor, and a SQL Server Data Source into a responsive PHP platform.

SOLUTION

How did you select this vendor?

A startup referred them in 2009; we had a good experience on that project. I selected them via Upwork for this engagement.

Can you go into detail about the services they provided and the scope of the project?

First, I presented the project requirements to let them pose questions and offer analyses. They then built the responsive e-commerce app and completed the integrations. Currently, OSVIN provides post-launch support and maintenance services.

What was the team composition?

The project leader also served as a PHP developer. The number of designers fluctuated according to the workload.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project had a positive impact on the end-client. Some issues occurred at launch, but they corrected those quickly.

How was project management arranged and how effective was it?

They spoke English well, and communicated clearly via Skype and Upwork. That clarity helped minimize frustrations. In addition, the collaboration felt easy despite the difference in time zones.

What did you find most impressive about this company?

They were experienced and effective developers. None of the requirements was too challenging for them.

Are there any areas where they can improve?

I’m satisfied with the results, but development could have finished sooner. However, I expect all clients want faster timelines.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of The Care Partners Project, a healthcare organization company. We offer paper planners and apps to keep track of medicines, moods, schedules, communication, and the self-care of the caregiver.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KRESCENT IT LABS?

We needed to develop an app that mirrored our planner for Apple and Android.

SOLUTION

What was the scope of work done?

KRESCENT IT LABS developed the app and worked closely with us on the design, implementation, and launch. They also provided ASO services. The app's features included scheduling, QR codes, membership, connection to the website, logging several parts of a person's day, note-taking, and notifications.

What is the team composition?

At least six people were assigned to the project.

How did you come to work with KRESCENT IT LABS?

We found them through an online search. I chose them because their price was within my budget.

What is the status of this engagement?

We started working together in August 2024, and the engagement is ongoing. We have a maintenance contract with them and have hired them for ASO work.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Both apps were successfully launched. Once users saw the apps, they loved them. Users always wanted more customization, but the apps were built exactly how we wanted. We're already thinking of other ideas.

How did KRESCENT IT LABS perform from a project management standpoint?

Rit (Project Manager) was our lead, and he was attentive, kind, patient, and very helpful. We were a bit behind, but that was more on our lack of understanding about the app and tech world. KRESCENT IT LABS performed wonderfully.

What did you find most impressive about them?

The team was creative and very helpful. They were all kind, and communication was pretty smooth.

Are there any areas they could improve?

No, there weren't any.

BACKGROUND

Please describe your company and position.

I am the Project manager of IHCI

Describe what your company does in a single sentence.

Innovative healthcare solutions 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KRESCENT IT LABS to accomplish?

• Create a research platform

SOLUTION

How did you find KRESCENT IT LABS?

• Online Search
• Other

Why did you select KRESCENT IT LABS over others?

• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Platform is focused on form creation and collecting data from patients or clinics 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All features worked perfectly. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It took a bit longer than expected but they were very helpful with all the edits and fixes we requested 

What was your primary form of communication with KRESCENT IT LABS?

Virtual Meeting

What did you find most impressive or unique about this company?

Amazing communication 

great work ethics 

Are there any areas for improvement or something KRESCENT IT LABS could have done differently?

Everything was great. Wish maybe if they could deliver some features faster. 

BACKGROUND

Please describe your company and position.

I am the Founder of Drinks Network

Describe what your company does in a single sentence.

Consulting services to the liquor industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KRESCENT IT LABS to accomplish?

• Link our current leased front end APP to a dash board
• Develop dashboard for client facing reports
• Go live with launch to clients

SOLUTION

How did you find KRESCENT IT LABS?

Online Search

Why did you select KRESCENT IT LABS over others?

Good value for cost

How many teammates from KRESCENT IT LABS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Connect GeoOp App to Dashboard interface. Develop reporting and key metrics for client facing site.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All factors in the project were complete and operating successfully. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The progress was slower than expected. All items were delivered eventually. 

What was your primary form of communication with KRESCENT IT LABS?

Virtual Meeting

What did you find most impressive or unique about this company?

How they accommodated all requirements and found solutions for challenges.

Are there any areas for improvement or something KRESCENT IT LABS could have done differently?

No, I think they worked well.

BACKGROUND

Please describe your company and your position there.

I am the founder of Offerizer, an advertising company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OSVIN Web Solutions?

I wanted to create a mobile app.

What were your goals for this project?

I wanted the app to handle the marketing campaigns in terms of deals and offers in the Gulf region. 

SOLUTION

How did you select this vendor?

After reading their profile and clients' feedback, I interviewed them over Skype and discussed the scope. I also asked them to do some small assignments to access their work.

Describe the project in detail.

After we discussed prepared detailed business requirements, we agreed on the scope and the milestones. Then, they started the development and the delivery of the agreed milestones.

Their team is currently working on the final stages of development.

What was the team composition?

They hired a project manager and all our communication goes through him.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The iOS and Android apps are almost finished and in its open-beta stages. The app's number of downloads is good so far, we are soon resuming the final testing to officially go live.

How effective was the workflow between your team and theirs?

They are qualified professionals and our workflow is wonderful. 

What did you find most impressive about this company?

They did everything and anything I asked them for so far.

Are there any areas for improvement?

Overall, they are excellent company, but the quality of the deliverables could be tested a little more on their side. 

BACKGROUND

Please describe your company and your position there.

I am a CEO. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OSVIN Web Solutions?

We hired them to develop a mobile app. 

What were your goals for this project?

We wanted to have a custom, functional dating app. 

SOLUTION

How did you select this vendor?

The vendor met the project's required expectations.

Can you go into detail about the services they provided and the scope of the project?

The achieved the project's goals.

What was the team composition?

They had a team of three people, consisting of a project manager and two developers.

RESULTS & FEEDBACK

How was project management arranged and how effective was it?

We communicated through Skype and received daily and weekly project updates based on deliverables.

What did you find most impressive about this company?

I appreciated their effective communication, accessibility, and strong work ethic.