What evidence can you share that demonstrates the impact of the engagement?
We’ve conducted over 100,000 inspections since deploying the app across the company globally. We now have about 50% of our workforce using iPhones, which makes inspections easier and safer. It’s been a very successful build.
How did Krasamo Inc. perform from a project management standpoint?
Our project manager was always available; they communicated clearly and often without being overbearing. We were very pleased with everyone on the team. They made their commitment to the success of the project clear from very early on in the process.
We changed the scope multiple times throughout the development process and really appreciated the team’s flexibility in meeting our requirements. They were patient when we considered new features and functionalities as the project unfolded. Any delays during the process were due to our own inquiries on possible improvements and additional tools. We primarily communicated during weekly calls and regular office visits.
What did you find most impressive about them?
They were determined to meet our needs while simultaneously improving upon the ideas that we presented. They quickly understood our business and immediately began suggesting new features and strategies. Krasamo was a true business partner in driving our application forward.
Are there any areas they could improve?
Early on, the smaller feel that they offer was very attractive to us, but it came along with a more casual approach to project management initially. However, they’ve since adopted more formal tools to track projects in our engagements with them.
Any advice for potential customers?
Meet with their key business members early on in the project, and make sure to thoroughly explain your overarching goals. They were very open with us and took a hands-on approach to learning about our business operations.