Konfront

BACKGROUND

Please describe your company and your position there.

TURM is a company dedicated to consulting strategic and administrative processes for high-ranking clients. As general coordinator, I am in charge of managing, evaluating and developing processes, tools and documents that facilitate the preparation of deliverables, reports and the execution of team tasks.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Konfront Technologies, and what were your goals?

We turned to Konfront to develop an internal customer-facing information management platform to show progress, recommendations and important notes. Our main objectives were to build a tool that would allow us to document, assign and manage the pending tasks of each team member as well as to host valuable information for the client and the team.

SOLUTION

How did you select Konfront Technologies and what were the deciding factors?

We were recommended to work with Konfront as some of the team knew about their previous work. 4 vendor options were evaluated and we decided to stay with Konfront as they offered us innovative, current and efficient solutions in terms of implementation. What defined the choice were delivery times.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Desarrollaron el mapa de interacción para después implementarlo en lenguaje Java Script. Nos entregaron la página con los requisitos solicitados y han estado en contacto con el equipo de ciberseguridad que tenemos para las pruebas del sitio. Sé que integraron algunas aplicaciones que facilitan las tareas que pedimos cómo las notificaciones y el chat con clientes.

How many people from the vendor's team worked with you, and what were their positions?

Principalmente 3 personas, Alberto, Santiago y una persona más que ha cambiado en dos ocaciones. Alberto lleva a cabo toda la comunicación y la gestión entre ambos equipos. Santiago fue la persona de "sistemas" y temas de desarrollo que nos ha guiado en todo el proceso y sabemos que la tercera persona que se involucro apoyaba el tema del desarrollo pero no tuve mucho contacto con el mismo.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have not accounted for the increase in efficiency in the team's work, but we are sure that the flow of information and communication has improved. We still do not share the platform with clients at the direction of the company management.

Describe their project management style, including communication tools and timelines.

Communication was very practical since everything was done through whatsapp and calls by zoom, always with a good disposition and quick response.

What did you find most impressive or unique about this company?

The delivery times are very good. They are a very proactive team and they always ensure the efficiency and effectiveness of the platform.

Are there any areas for improvement or something they could have done differently?

So far all the necessary adjustments have been made, so there has not been anything that needs to be improved, the only thing that we consider can improve is the offer of web design services to make the platform more aesthetic.

BACKGROUND

Introduce your business and what you do there

I'm a project manager at a company focused on tax returns for foreign tourists.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Konfront Technologies?

We worked with them to update our website.

SOLUTION

What was the scope of their involvement?

Their team developed our website, creating a platform that provides our services online. They used Hubspot to execute the project.

What is the team composition?

We worked with around 5 people.

How did you come to work with  Konfront Technologies?

The company’s general manager had experience working with them. When this project came up, he suggested them as a good partner.

What is the status of this engagement?

The project kicked off around 2018, and we still collaborate with them on updates and maintenance.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The results were great. The platform greatly helped make our processes more agile, saving us time while allowing us to offer better services.

How did Konfront Technologies  perform from a project management standpoint?

The deadlines were not met strictly, but the scope required more changes and updates than we originally expected.

What did you find most impressive about them?

They provide a very good service, getting to know our specific needs and goals. That's helped them execute with precision. 

Are there any areas they could improve

They could improve on their efficiency.

BACKGROUND

Introduce your business and what you do there.

I’m a project manager for a marketing and PR agency.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Konfront Technologies?

We initially needed a partner to build our e-commerce platform.

SOLUTION

What was the scope of their involvement?

Konfront Technologies developed our e-commerce website. About a month ago, we decided to update the platform. Now, their team’s working on it. Their work involves both design and development. 

What is the team composition?

I directly work with three people. 

How did you come to work with Konfront Technologies?

The general manager of our organization decided to work with them. I wasn’t involved in the selection process. Since our first collaboration, they’ve been our partner in all of our technology-related projects.

What is the status of this engagement?

We started working with them in March 2020, and it’s a continuous collaboration.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Although we haven’t launched the site yet, the results indicate a better platform so far. The website looks great and meets our expectations. However, we haven’t been able to see how it translates into sales. 

How did Konfront Technologies perform from a project management standpoint?

The project took longer than expected, which was one of the few negative aspects of the engagement that we weren’t completely happy about.

What did you find most impressive about them?

Everything was fine. There wasn’t anything extremely positive or negative.

Are there any areas they could improve?

When I first saw the website, I wasn’t happy with the results. However, when I talked to them about it, they immediately responded and made all of the necessary adjustments. Konfront Technologies could more carefully gather the needs of the client and have more active communication.

BACKGROUND

Introduce your business and what you do there.

I’m an operations manager at a financial services company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Konfront Technologies?

We hired Konfront for a website development project. 

SOLUTION

What was the scope of their involvement?

We have a website that allows our clients to make credit requests via the site so we wanted to offer them the possibility to calculate their credit specifics on a simulator on the website, including the amount of their credit, payments, and finally to send all of this information directly to our platform.

What is the team composition?

I worked directly with the project leader and I know he was working closely with two people.

How did you come to work with Konfront Technologies?

They were referred to us, so we contacted them and liked their proposal. We were looking for a company that had the technical skills so the platform worked effectively and they seemed like a good fit.

What is the status of this engagement?

We started working with them about a year ago, and it took about 4 months to finish the project, although they continue providing support for maintenance and updates.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their work was excellent. It was a complex project, as we work with a system that is connected to the general system of the insurance company so we had to work jointly with Konfront and the system’s managers and Konfront’s services were outstanding if we ever had a setback it was because of the system never from Konfront’s side.

How did Konfront Technologies perform from a project management standpoint?

Everything was great, they delivered everything in a timely manner.

What did you find most impressive about them?

Their efficiency and great communication.

Are there any areas they could improve?

I couldn’t say anything, we had a great experience with them.

BACKGROUND

Please describe your company and your position there.

Marketing Manager, company in charge of selling hydrosanitary materials for installations to constructors.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Konfront Technologies?

WEB & Ecommerce

What were your goals for this project?

Generate sale online

SOLUTION

How did you select Confront Technologies?

Managed by someone else.

Describe the project in detail.

Make a Re-branding the page we had and add an Ecommerce in form, friendly for the client

What was the team composition?

Team of 5 people, between programmers, analysts and project leader

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

It is in process, but initially we have a page with better quality

How effective was the workflow between your team and theirs?

Excellent

What did you find most impressive about this company?

They are well organized, and they have a very young team that really knows how to do their job.

Are there any areas for improvement?

At the moment, no