Management Consulting & Business Processes
20+ years of experience providing concepts, models & tools for the development and growth of technology-based innovative SMEs. We have a drive towards high excellence standards and a full committment to our clients.
headquarters
Focus
Portfolio
Corporate and competitive strategies for the FABLAB. Positioning, development and growth strategies.
Definition of corporate and competitive strategies for the FABLAB Laboratory, a student & academy driven initiative operating within the Universidad Técnica Federico Santa María.
Value proposals, positioning and differentiation of the Lab activities and services provided to the university and to third parties. Strengthening of the business processes, operating structure and organization.
Workshop "Introduction to Entrepreneurship and Innovation"
Presentation of the basic concepts and tools required for managing entrepreneurship and innovation in organizations and in for-profit companies.
Differentiation between a technology, a product, a project, and a company. Description of possible innovation paths that take from intuition to product (clarifying intuitions, idea selection, value proposals, MVP, minimum busines model and business case, risks).
How to create a start-up (Minimum viable company, innovation processes, I&D projects, project portfolios, value chains). How to turn an entrepreneur into a fully operational company owner (environments for entrepreneurship and innovation, characteristics and motivations of the entrepreneur, creativity and idea generation processes, leadership, and teamwork).
Board of Directors & CEO interactions
Review of best practices for corporate governance and for CEO reporting of business operations and results.
COVID Crisis Management
Analysis of COVID 19 crisis on business perspectives, operations and staffing.
Organization & business processes
Business development and growth strategies for the firm, strategic objectives and planning, analysis and modelling of business processses and restructuring of the organization.
Reviews
the project
Strategy Development for FabLab facility
"The team was prepared with highly structured methodologies and had a very professional attitude."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I work at a personal small- scale fabrication laboratory, providing 3D added manufacturing, laser cutting and fast prototyping services, that operates within a university, one of the biggest of the country. The fabrication lab provides design & manufacturing services to faculty, students and outside private companies operating in the ecosystem of the university. I am a faculty professor of the Department of Physics of the university, and the Executive Director of the lab since its creation in year 2013.
For what projects/services did your company hire KONCEPT Ltd.?
- Definition of corporate strategy.
- Definition organizational structure.
- Modeling of basic business processes.
- Review of corporate governance issues.
What were your goals for this project?
- To formulate a strategic definitions for the fablab.
- Strengthen team building capabilities.
- To streamline the basic operational procedures.
- To implement cost and revenue accounting.
How did you select KONCEPT Ltd.?
We have close ties through the University liaisons taking part in mentorship initiatives. We shared a visit to USA fablab facilities. We. realized that Koncept could offer us solutions in our management challenges.
Describe the scope of their work in detail.
The work included:
- Establishing a framework with the vice-provost of the University.
- Performing regular work at the facilities designing the organizational structure and basic procedures of the fablab.
- Workshop for corporate strategic definitions.
- Monitoring advancement in the implementation of the strategic plan.
- Implementing the marketing activities, within the university and third parties.
What was the team composition?
The main partner of Koncept performed solo consulting work. He made the the very good working relations with the fablab team.
Can you share any outcomes from the project that demonstrate progress or success?
- We conformed an editorial board for the FabLab with five faculty members.
- We reorganized the main streamflows of operations and work procedures.
- We reorganiza the yearly budget control.
- We established a balanced scorecard for monitoring financial results and productions performance.
How effective was the workflow between your team and theirs?
There was a seamless relation between the fablab team and the consultant. Bi-weekly meetings were held, registering the commitments, which were regularly monitored and adjusted. Overall it was a very helpful learning experience for the team!.
What did you find most impressive about this company?
The team was prepared with highly structured methodologies and had a very professional attitude. He has a good presentation capabilities as we as negociation resources. Very structured methodologies and very profesional attitude.
Are there any areas for improvement?
We would like to see Koncept hiring additional consulting staff in order to address smaller problems and reserve senior consultant work for the most challenging issues!
the project
Product Development for E-Signature Company
"KONCEPT performed as expected, and they worked closely with different people in our company."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
We provide electronic signature services for any system that uses them, such as document signing — from simple signatures to more complex ones that require ID-card and fingerprint validation. We also provide solutions for document workflows and storage.
What challenge were you trying to address with KONCEPT Ltd.?
We wanted to have a better understanding and communication of processes. We had no formal documentation at the time, so we had to obtain information on how different systems work and how to improve them, with the aim of automating a system that had been mainly manual.
What was the scope of their involvement?
We created an automatic system to deliver signatures, identify persons, and offer signatures on special USB sticks for use on computers. KONCEPT devised a complete strategy during the first few months of the project, and they helped us implement it.
What is the team composition?
We interacted with around 10 people from KONCEPT throughout the project, and we had one main point of contact.
How did you come to work with KONCEPT Ltd.?
We knew them from other jobs in other companies. I’d known KONCEPT for almost 10 years.
How much have you invested with them?
The project cost was $60,000–$70,000.
What is the status of this engagement?
We worked with KONCEPT between July 2019 and June 2020.
What evidence can you share that demonstrates the impact of the engagement?
KONCEPT was very helpful for us. They knew exactly how to transform our processes into documentation that could be used to improve those processes. They worked as though the processes were their own processes, and they did a very good job helping us transform our company. Signature issuing and documentation are completely automated now.
How did KONCEPT Ltd. perform from a project management standpoint?
We worked with them face to face at the beginning of the project, and we began using videoconferencing tools and email after the pandemic. All documentation was kept in our system, and KONCEPT was integrated into our regular remote meetings.
KONCEPT performed as expected, and they worked closely with different people in our company. They had a strict methodology, and everything was planned and delivered formally.
What did you find most impressive about them?
It’s their industry knowledge and formal way of working that stand out. We always had a log of the work that had been done and how it had been done.
Are there any areas they could improve?
The methodology they used could be faster in some areas.
Do you have any advice for future clients of theirs?
Clients have to be prepared to work hard and plan in advance. KONCEPT will not do the job for us, and they can’t help if we don’t do our share of the work.
the project
Board Management & Assessment for Renewable Energy Company
"They were very effective, always on time, and professional."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Pacific Hydro Chile is a renewable energy company owned by SPIC (China state organization). It has 500 MW of insalled capacity and 700 mw on project development.
For what projects/services did your company hire KONCEPT Ltd.?
To asses and help to the relation between management and the Board, including the board papers to be summited.
What were your goals for this project?
To have a lean board pack. to focus the board pack on to the key business matters To provide information to the board that heñlps in the decision making process.
How did you select KONCEPT Ltd.?
It was recomended by an HR Professional
Describe the project in detail.
The project consists on an assesment to the General Manager and the Executive team in order to provide lean an efficcient board papers to the board.
What was the team composition?
There is a General Manager with 7 direct reports form the different business areas. The Executive team.
Can you share any outcomes from the project that demonstrate progress or success?
The assesment provided was on time and acomplished the goals of the process. This includes recomendations for the BOard pack submition and a training session with all the Executive team on this matters.
How effective was the workflow between your team and theirs?
They were very effective, always on time, and professional.
What did you find most impressive about this company?
The focus on the key business issues and the understanding of the relation between a Board and the Management.
Are there any areas for improvement?
Not at all.
the project
Technical Services Reorganization for Lighting Manufacturer
"The joined work between the advisory company and KOLFF was very fluid and concrete."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am the CEO of KOLFF, a Chilean company that manufactures emergency lighting and UPS in a B2C and a B2B sales strategy. KOLFF has been on the market for almost 40 years and has a presence in several countries like Peru, Brazil, Argentina, the USA, and Spain.
For what projects/services did your company hire KONCEPT Ltd.?
KOLFF hired KONCEPT Ltd. for a process redesign on one of the business lines, technical services.
What were your goals for this project?
Improving efficiency, availability, and reliability of the entire production and services process.
How did you select KONCEPT Ltd.?
They defined a new way to measure every stage of the process that let us reach a 7% improvement in efficiency.
Describe the project in detail.
The first approach of KONCEPT Ltd. was an initial stage of meetings for understanding the current situation of the company. Those meetings led the entire team to a common idea of where the problems were and invited them to brainstorm different options for the future.
What was the team composition?
The team was compounded by KONCEPT Ltd. people, Mr. Manterola in particular, and KOLFF workers.
Can you share any outcomes from the project that demonstrate progress or success?
A 7% increase in efficiency for technical services
How effective was the workflow between your team and theirs?
The joined work between the advisory company and KOLFF was very fluid and concrete, letting us move forward in a faster way
What did you find most impressive about this company?
The ability to understand the process that needed a quick solution for starting the entire redesign
Are there any areas for improvement?
It is a little expensive
The partnership was a success. KONCEPT Ltd. showed their expertise in reorganizing and handling managements. Both ends had a great relationship which translated to an overall smooth work and communication flow.