Kona Made

BACKGROUND

Introduce your business and what you do there.

I’m an executive for a premium confectionary brand.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kona Made?

We needed a new website because we changed our name. Once we changed all of our collateral, we decided to redo our website. The site needed to be malleable, meaning we needed to be able to change it ourselves.

SOLUTION

What was the scope of their involvement?

Kona Made created a brand new website for us based on our specifications. We had a framework in mind, but Christine (Owner & Designer) also gave us cool options and helped to design the platform. She built a robust e-commerce piece because we sell our products online as well as in retail stores. Christine made the site vibrant and easily searched. She also made sure that both the frontend and backend of the website were user-friendly.

What is the team composition?

We worked with Christine.

How did you come to work with Kona Made?

We worked with an agency that knew and worked with Christine. We asked them for a recommendation, and they connected us with Konda Made. We talked over the project together. Their team submitted a proposal and we decided to use them.

How much have you invested with them?

We spent approximately $15,000 on this project.

What is the status of this engagement?

We worked on this project between January–February 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Christine created a vibrant, information-packed e-commerce website that’s easy for the consumer to navigate. The site’s also easy for us to update on our own. In a nutshell, they did a great job.

How did Kona Made perform from a project management standpoint?

All of the milestones were met. Like normal projects, we started, stopped, and changed direction. For example, about half-way through the project, our founder decided that he wanted to manipulate a template that Christine created for one section and use it for another section. She handled all of those changes professionally.

What did you find most impressive about them?

Kona Made rolled with our changes easily. She never complained or said our requests weren’t in the scope. We didn’t change everything such that it would be a disaster. However, our requests were a little outside the scope. Christine just rolled with it and did it.

Are there any areas they could improve?

No, Christine handled the challenges well. I’ve worked with agencies in the past that said changes weren’t in the original scope of work, but the changes weren’t that far outside the scope. In the true sense of partnership, we all have to grow in the same direction.

Do you have any advice for potential customers?

I would feel good about working with Kona Made. If you’re choosing them, you’re choosing someone who knows how to work in that space. You can feel confident that they’ll get the job done for you.