Kombee Private Limited

BACKGROUND

Please describe your company and position.

I am an executive at BRX

Describe what your company does in a single sentence.

Pharmacy services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kombee Private Limited to accomplish?

• Website Design
• Integrating SEO

SOLUTION

How did you find Kombee Private Limited?

• Online Search
• Referral

Why did you select Kombee Private Limited over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Kombee Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Kombee provided comprehensive web design and development services for our company’s official website. Their work encompassed the full lifecycle of the project — from initial concept to final launch — with a strong focus on brand alignment, user experience, and modern design principles.

Key Deliverables:

1. Website Strategy & Planning:

• Collaborated closely to understand our brand, mission, and target audience

• Developed a site map and user flow to ensure intuitive navigation

2. Custom Design & Branding Integration:

• Created a fully custom, responsive design tailored to our branding guidelines

• Incorporated key brand elements including colors, fonts, and iconography

3. Website Development:

• Built the site using modern, scalable technologies with clean and optimized code

• Ensured cross-browser and mobile compatibility

4. Content Integration:

• Helped format and structure all written and visual content

• Ensured visual consistency and readability throughout the site

5. SEO & Performance Optimization:

• Implemented foundational SEO best practices (meta tags, alt texts, site speed)

• Optimized for fast loading times and smooth performance

6. Quality Assurance & Testing:

• Conducted thorough testing across multiple devices and browsers

• Addressed any bugs or functionality issues before go-live

7. Launch & Post-Launch Support:

• Managed a smooth launch process

• Provided training and documentation for ongoing maintenance

• Offered ongoing support for updates and enhancements

Kombee delivered an exceptional final product that reflects our company’s values and vision — and continues to be a key asset in our brand presence and digital outreach.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website designed and developed by Kombee delivered strong results across key performance metrics, validating the project’s success. Some of the measurable outcomes include:

1. Increased Website Traffic:

• Within the first 60 days post-launch, overall site traffic increased by 40% compared to the previous period.

2. Improved Engagement Metrics:

• Average session duration increased by 55%, indicating stronger visitor engagement.

• Bounce rate decreased by 30%, showing that users found the site more relevant and easier to navigate.

3. Faster Load Times:

• Page load speeds improved by over 50%, significantly enhancing the user experience and reducing drop-offs.

4. Higher Conversion Rates:

• Conversion rate for lead capture forms and inquiries grew by 35%, directly contributing to business growth.

5. Mobile Performance Optimization:

• Mobile traffic accounted for over 60% of total visits, with strong usability scores and minimal friction across devices.

6. Stronger SEO Foundation:

• Indexed pages increased by 75%, and the site began ranking on the first page for several targeted keywords within 3 months.

These outcomes clearly demonstrate the effectiveness of Kombee’s strategic design and development work in helping us establish a modern, impactful, and performance-driven digital presence.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Kombee demonstrated outstanding project management throughout the entire website project. From day one, they established a clear timeline with defined milestones, and they consistently delivered each phase on schedule — often ahead of deadlines.

They used collaborative tools to keep communication transparent and organized, making it easy to track progress, provide feedback, and address changes in real time. Regular check-ins and status updates ensured that nothing fell through the cracks.

What stood out most was their responsiveness and flexibility. Kombee was highly receptive to our feedback, quick to implement revisions, and proactive in anticipating our needs — whether it was adjusting design elements, integrating new features, or providing guidance on best practices. They truly felt like an extension of our team.

Their ability to balance creativity with structure made the entire process smooth, efficient, and even enjoyable. We couldn’t have asked for a more reliable or professional partner.

What was your primary form of communication with Kombee Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly set Kombee apart was their rare blend of strategic thinking, design excellence, and genuine partnership. Unlike many firms that focus solely on execution, Kombee took the time to deeply understand our brand, mission, and audience — and then translated that insight into a website that not only looked beautiful, but also served our business goals.

Their ability to combine clean, modern aesthetics with intuitive user experience was exceptional. But more than that, their commitment to collaboration and responsiveness made the experience uniquely smooth and personal. We never felt like just another client — they treated our project with the same care and urgency as if it were their own.

In short, Kombee is not just a design firm — they’re true digital partners who bring vision, creativity, and reliability to the table.

Are there any areas for improvement or something Kombee Private Limited could have done differently?

While our overall experience with Kombee Private Limited was excellent, one area for potential improvement could be around early-stage content planning and guidance. Although they executed the design and structure flawlessly, a more hands-on approach in helping shape and organize our initial content — especially for non-designers or first-time founders — could have added even more value up front.

Additionally, while communication was always clear and professional, incorporating more visual mockups or interactive previews earlier in the process might help streamline decision-making and reduce back-and-forth during the revision phases.

That said, these are relatively minor observations in the context of a very successful partnership. Kombee’s willingness to adapt and improve made working with them a truly collaborative experience.

BACKGROUND

Please describe your company and position.

I am the CTO of Service Foods

Describe what your company does in a single sentence.

Broadline food distributor to the hospitality industry nationwide, distributing 20,000 products accross multiple cities within NZ.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eastern Techno Solutions Private Limited to accomplish?

• Develop E-commerce Website and apps
• Develop bespoke software applications
• Setup and maintain SEO

SOLUTION

How did you find Eastern Techno Solutions Private Limited?

Referral

Why did you select Eastern Techno Solutions Private Limited over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Eastern Techno Solutions Private Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Project Overview: The project scope is to develop a high-performance, bespoke e-commerce website and mobile application tailored to the food service distributor industry and able to handle a high volume of transactions. The solution will be designed to meet the specific needs of the enterprise, providing a seamless and scalable digital platform for both desktop and mobile users.

Key Deliverables:

1. Requirements Analysis and Planning:

• Stakeholder Interviews: Conduct detailed interviews with key stakeholders to understand business goals, user needs, and technical requirements.
• Documentation: Create comprehensive documentation outlining functional and non-functional requirements, including security, performance, and compliance considerations.

2. Design and Architecture:

• UI/UX Design: Develop high-fidelity wireframes and prototypes for both the website and app, ensuring a user-friendly interface and optimal user experience.
• Information Architecture: Design a clear and logical structure for navigation and content to enhance usability and accessibility.
• Technical Architecture: Define the technical stack and architecture, including server infrastructure, database design, and integration points with third-party systems (e.g CRM).

3. Development:

• Website Development:Frontend: Build a responsive and interactive frontend using modern web technologies (e.g., vueJS).
• Backend: Develop a robust backend system to handle high transaction volumes, including APIs for integration and data processing.
• Mobile App Development: Native: Develop the mobile application for both iOS and Android platforms, using appropriate technologies.
• Features: Implement core features including product browsing, cart management, order processing, order templates and user account management.

4. Integration:

• Inventory Management: Connect with inventory management systems to ensure real-time stock updates.
• Analytics and Reporting: Implement analytics tools for tracking user behavior, sales metrics, and other key performance indicators.

5. Testing and Quality Assurance:

• Functional Testing: Verify that all features work as intended across different devices and platforms.
• Performance Testing: Ensure the system can handle high transaction volumes with minimal latency.
• Security Testing: Conduct thorough security assessments to protect against vulnerabilities and ensure data privacy.
• User Acceptance Testing (UAT): Collaborate with stakeholders to validate that the final product meets business requirements and user expectations.

6. Deployment and Go-Live:

• Deployment Plan: Develop a detailed plan for deploying the website and app to production environments, including server setup and data migration.
• Go-Live Support: Provide support during the launch phase to address any immediate issues or concerns.

7. Post-Launch Support and Maintenance:

• Monitoring: Implement monitoring tools to track system performance and user activity.
• Bug Fixes and Updates: Offer ongoing support for bug fixes, updates, and feature enhancements.
• Training and Documentation: Provide training for our team and comprehensive documentation for system maintenance and troubleshooting.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased Transaction Volume:

• Metric: Achieved a X% increase in transaction volume within the first [time frame, e.g., 6 months] post-launch.
• Impact: This growth indicates the system’s capability to handle high traffic and transaction loads efficiently, supporting the enterprise’s business goals.

Enhanced User Engagement:

• Metric: Improved average session duration by X% and reduced bounce rates by X% compared to the previous system.
• Impact: These metrics reflect a more engaging and user-friendly interface, contributing to higher customer satisfaction and retention.

System Performance:

• Metric: Reduced page load times by X% and improved system response times during peak traffic periods.
• Impact: Enhanced performance metrics demonstrate the effectiveness of the website and app in managing high volumes of concurrent users and transactions.

Error Rate and Bug Fixes:

• Metric: Reduced the error rate to X% and resolved X number of critical bugs within the first [time frame].
• Impact: Lower error rates and prompt bug resolution signify the high quality and reliability of the developed solutions.

Successful Integrations:

• Metric: Seamlessly integrated with X number of third-party systems (e.g. CRM), with X% of transactions processed without issues.
• Impact: Smooth integrations with essential systems highlight the project’s technical robustness and the effective handling of complex requirements.

Customer Feedback and Satisfaction:

• Metric: Achieved a customer satisfaction score of X% and received X positive user reviews.
• Impact: Positive feedback and high satisfaction scores validate the success of the user experience design and overall functionality.

Revenue Growth:

• Metric: Increased online sales revenue by X% within the first [time frame] after launch.
• Impact: The revenue growth demonstrates the new platform's effectiveness in driving business success and achieving commercial objectives.

Operational Efficiency:

• Metric: Reduced average order processing time by X% and improved inventory management accuracy to X%.
• Impact: Enhanced operational metrics reflect improvements in backend processes and system efficiency, contributing to a more streamlined business operation.

System Uptime and Reliability:

• Metric: Achieved a system uptime rate of X% and experienced X incidents of downtime.
• Impact: High uptime and reliability metrics show the stability and dependability of the platform, crucial for maintaining uninterrupted service.

Training and Documentation Effectiveness:

• Metric: Successfully trained X team members with X% reporting ease of use and effective system understanding.
• Impact: Effective training and comprehensive documentation ensure that the client’s team can manage and maintain the system efficiently.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was well-managed with all deliverables consistently met on time. The team maintained clear and effective communication, promptly addressing our needs and adapting to any changes. They responded quickly to issues and provided regular updates, ensuring we were always informed and aligned with the project’s progress. Overall, their efficient management and responsiveness contributes significantly to the project’s success.

What was your primary form of communication with Eastern Techno Solutions Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about the company was their exceptional responsiveness and adaptability. They demonstrated a deep understanding of our needs and provided innovative solutions that perfectly aligned with our requirements. Their ability to deliver high-quality work on time, combined with proactive communication and a flexible approach to changes, set them apart. Overall, their commitment to excellence and customer satisfaction was truly impressive.

Are there any areas for improvement or something Eastern Techno Solutions Private Limited could have done differently?

While it is difficult to fault ETS, there are a few areas where improvements could be considered. Enhancing the initial documentation to provide even more detail on specific features and processes would help in setting clearer expectations from the start. Additionally, more frequent interim reviews could further streamline adjustments and ensure alignment throughout the project. Nothing too major to be honest.

BACKGROUND

Please describe your company and position.

I am the Owner of Diasun Fine Jewellery

Describe what your company does in a single sentence.

Diasun is an online jewelry store providing trending and unique designs in gold. The jewelry is manufactured in our facility in Hong Kong (China), which is still the world’s largest producer of high-quality fine jewelry, where the founders have resided for over 26 years. Having a presence in Hong Kong for over 2 decades provides us with an insight of future trends in Fine Diamond Jewelry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eastern Techno Solutions Private Limited to accomplish?
My major goal was to develop a eCommerce store for my Jewellery store located in McDermott, USA. Develop an elegant and user-friendly OpenCart jewellery store inspired by the design and functionality of https://www.diasunjewelry.com/. Target audience: Fashion-conscious individuals looking for high-quality jewellery items.

SOLUTION

How did you find Eastern Techno Solutions Private Limited?

found Eastern Techno solutions via one of my professional network in USA

Why did you select Eastern Techno Solutions Private Limited over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Eastern Techno Solutions Private Limited were assigned to this project?

4 Employees including Project manager

Describe the scope of work in detail. Please include a summary of key deliverables.

• Product Catalog: Display jewellery items categorically (e.g., rings, earrings, necklaces). Product filtering and search functionality. 
• User Registration and Account Management: Allow customers to register, login, and manage their accounts. Implement wishlist and order history functionalities. 
• Shopping Cart and Checkout Process: Smooth and secure checkout process with multiple payment gateways (e.g., PayPal, credit/debit card). Calculate shipping costs based on customer location. 
• Responsive Design: Ensure the website is fully responsive and mobile-friendly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website performance was really good. User Engagement and Conversion Rates were pretty impressive and E-commerce Metrics were pretty descent in 6 months timeframe.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It definitely involved clear communication, project manager set realistic timelines and expectations, proactive issue resolution, and flexibility to accommodate changing requirements.

What was your primary form of communication with Eastern Techno Solutions Private Limited?

Virtual Meeting

What did you find most impressive or unique about this company?

The company offered tailored solutions based on my unique needs and business goals. They understand that one size doesn't fit all in ecommerce and strive to deliver personalized platforms that align with my specific requirements.

Are there any areas for improvement or something Eastern Techno Solutions Private Limited could have done differently?

They were pretty amazing but i would recommend that they can improve a bit on conducting user research and usability testing to gather insights for improving website designs and enhancing user experience.

BACKGROUND

Please describe your company and position.

I am the CTO of Itomic Digital Pty Ltd

Describe what your company does in a single sentence.

Website and app design, development, hosting and security

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eastern Techno Solutions Private Limited to accomplish?

• Major bespoke Laravel website development project
• Ongoing service and support for WordPress, PHP, and Laravel websites

SOLUTION

How did you find Eastern Techno Solutions Private Limited?

• Referral
• Other

Why did you select Eastern Techno Solutions Private Limited over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Eastern Techno Solutions Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

(Client and project details are confidential) A major custom Laravel design and build, requiring lots of client-facing interaction, and lots of agile development.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A full-featured website service, with multiple components, that the end-client was happy to sign off on.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were highly flexible and attentive at every stage.

What was your primary form of communication with Eastern Techno Solutions Private Limited?

Virtual Meeting

What did you find most impressive or unique about this company?

Their "never say die" attitude!

Are there any areas for improvement or something Eastern Techno Solutions Private Limited could have done differently?

No.