Can you share any information that demonstrates the impact that this project has had on your business?
The chatbot helps clients choose Internet services, checks the availability of these services at given locations, informs users about different promotions, and enables them to quickly report problems with their Internet connection. It also allows them to log into the client panel through Messenger to check their account balance or download the recent invoice files.
The chatbot has a comprehensive database of 100 questions related to various subjects, like Customer Service opening hours, payments, the availability of given Internet services, contracts and their assignments, technician visits, routers, additional services, and so on.
The chatbot also enables users to sign up for notifications on discounts, contests, and technical-related issues. It also has a moderator module that contacts a consultant whenever clients want to ask about more details.
How was project management arranged and how effective was it?
We could always contact KODA Bots’ employees, who were responsible for the chatbot’s deployment. They provided help not only in technical aspects but also gave us practical explanations and advice. The whole design process was organized into specific stages, so there were no problems with verifying the progress of work.
What did you find most impressive about this company?
I’ve worked with many teams on behalf of my business partners. KODA Bots impressed me with their quality of work, reliability, and development-oriented approach.
Are there any areas for improvement?
We can already see that KODA Bots’ chatbot is able to solve many user problems without having to involve a consultant. This is a huge time saver for us. Users aren’t afraid of contacting the chatbot and they like that it quickly responds to their questions and is easy to use. The only thing that’s left for us is to continue working on the chatbot’s development and new functionalities.