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    Los Angeles, CA
    310.596.1496

We're Only #2, So We Try Harder.

4.9
9 reviews

Kobe Digital is a programmatic marketing agency that designs, builds and manages cutting-edge campaigns for top companies around the world. Based in Los Angeles, we’re dedicated to serving our clients with personalized campaigns that focus on tapping into big data to hit big goals.

Kobe Digital was built to do digital marketing the right way. That means doing business with honesty and integrity — and it means providing best-in-class digital marketing for best-in-class companies.

No matter the size of a client, we deliver marketing solutions that focus on the metrics and results that matter most for performance and profitability. We do it with a unique team that combines an entrepreneurial mindset, a knack for creative solutions, and unmatched analytic capability. The end result is a forward-thinking team that helps companies achieve a brighter future.

As a young, up-and-coming agency, we’re proud of what we’ve built and where our clients are going. And with a knack for understanding millennials — because we are — we’re especially known for reaching that key demographic.

READ MORE...
 
$1,000+
 
$50 - $99 / hr
 
10 - 49
 
Undisclosed
Show all +
Los Angeles, CA
headquarters
  • 7083 Hollywood Boulevard
    Los Angeles, CA 90028
    United States
    310.596.1496

Portfolio

Key clients: 

Fox Rent A Car

American Paper & Provisions

Laser Vein Centers

Beyond Vision Music Foundation

Reviews

4.9
9 reviews
Sort by

Web Dev and SEO for Graphic Design Firm

“I appreciated their willingness to explain things, often more than once.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. 2017 - Jan. 2018
Project summary: 

Kobe Digital used a provided design to create a new website and support its SEO. The team then worked collaboratively to develop and execute keyword strategies.

The Reviewer
 
1-10 Employees
 
Los Angeles, California
Jen Tracy
Owner & Creative Director, JENCO CREATIVE
 
Verified
The Review
Feedback summary: 

Over the course of a year, organic search rankings and potential leads had increased substantially thanks to Kobe Digital’s efforts. The team took the effort to explain the process in a comprehensive way, guiding internal stakeholders throughout. Strong communication led to a seamless experience.

BACKGROUND

Please describe your company and your position there.

I’m the owner of the boutique graphic design studio JENCO CREATIVE, which has been in business for 11 years. I’m responsible for all of our website design, maintenance, online advertising, and SEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kobe Digital?

My previous site wasn’t coming up in any of the local searches for graphic design firms, so I hired Kobe Digital to help develop a new website and manage my SEO.

What were your goals for this project?

I wanted to bring in more organic leads from users looking for graphic design companies in the Los Angeles area.

SOLUTION

How did you select this vendor?

A colleague of mine had worked with Kobe Digital and referred them to me. Since I wasn’t well-versed in SEO, I thought that working with a company that had already worked with a colleague was the wisest decision.

Describe the project in detail.

At the time, I already had a web design but needed resources to turn it into an actual site. Kobe Digital helped me develop a new site before promoting it through SEO. The owner planned out the strategy, helped me choose the keywords, and presented an overview of the SEO campaign. Together, we revised the keywords and approved the strategy for implementation.

What was the team composition?

I worked directly with their owner for the majority of the project. As we went forward, I was also in contact with one of their employees who assisted with small questions such as how to navigate my analytics dashboard.

RESULTS & FEEDBACK

Can you share any statistics or metrics that speak to the quality of their work and impact of the engagement?

They helped me rank for keywords in Los Angeles related to my industry. It took about 9–12 months for us to start seeing results because SEO takes time. Since then, I've been impressed by the number of leads coming in through organic search.

How did the Kobe Digital perform from a project management standpoint?

The project management was easy and smooth.

What impresses you about the Kobe Digital?

SEO was a whole new world for me, so I appreciated their willingness to explain things, often more than once.

Are there any areas for improvement?

No, I can’t think of anything. It was pretty seamless.

5.0
Overall Score I'm a very happy customer.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Scheduling was easy. We had no problems.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    Based on the leads I see coming in, I give them a perfect score on their quality of work.
  • 5.0 NPS
    Willing to refer
    I have referred them to multiple colleagues.

Digital Marketing for a Biomedical Devices Company

“I find his explanations of digital marketing concepts incredibly useful.”

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4.5

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jun. 2018 - Ongoing
Project summary: 

Kobe Marketing set up and manages Google AdWords for search and display campaigns including Google Analytics.

The Reviewer
Abby Chu
CSO, Precisionary Instruments LLC
 
Verified
The Review
Feedback summary: 

Cost per conversion has dropped by 50% and quotes from searches have increased 10–20%. Applying strong expertise, Kobe Marketing’s optimization has had quick impacts. Highly responsive, they also seek to educate to improve outcomes.

BACKGROUND

Introduce your business and what you do there.

I’m the Chief Scientific Officer at Precisionary Instruments, a small biomedical devices company that specializes in research equipment for biological laboratories.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kobe Marketing?

We had two main business challenges. First, we needed digital marketing expertise to improve, manage, and maintain our Google AdWords account. Second, as a small company, we didn’t have enough staff to spend significant time on digital marketing so needed to outsource it. We had worked with another firm before but they were more expensive and didn’t understand us well so we ended our contract with them.

SOLUTION

What was the scope of their involvement?

Kobe Marketing fully manages our Google AdWords account including Google Analytics. We have a devoted account manager who set up, optimized, and maintains our search campaigns. We also recently had him start working on our display campaigns.

What is the team composition?

We work directly with an account manager.

How did you come to work with Kobe Marketing?

Our CEO found them but I wasn’t involved in that process.

How much have you invested with them?

We’ve spent $3,000 so far.

What is the status of this engagement?

We started working together in June and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We started tracking conversions. Our cost per conversion has gone down by half, from about $400 to about $200. That’s a significant decrease. The number of quotes that come in from page searches has also increased by 10–20%. We’re so pleased with them that we’ve just extended their contract for another six months.

How did Kobe Marketing perform from a project management standpoint?

We communicate via email and phone. I reach out to them to request monthly reports and schedule meetings to review them. They’re generally great. The only thing they could do better would be to be more proactive about scheduling those meetings and providing the reports.

What did you find most impressive about them?

First, they’re always responsive, even if they’re away from the office. If I email a question or meeting request, they respond quickly. The level of expertise, particularly of our account manager, is also impressive. He knows how to optimize our Google account. We’re a niche company but he’s able to understand our company, our products, and our audience. Kobe Digital has done a great job in those ways.

What I particularly found to be great is that our account manager not only optimizes and maintains our account, he also educates us. If I have a technical question, he’ll respond with an explanation. I find his explanations of digital marketing concepts incredibly useful.

Are there any areas they could improve?

They could actively come up with ideas on how to optimize our campaigns. We have the capacity to increase our budget and would love more ideas from them. They have the expertise and we have the money for them to do more for us. We could both benefit.

Do you have any advice for potential customers?

My advice is to learn with them. In the beginning, meet with them once a week by phone. Have them take you through the Google account and explain each of the components and how they’re specifically important for your business needs. Keep in close touch with them over time. Meet once every two weeks or once a month.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

SEO for Event and Catering Company

"Their staff is amazing, and the company itself is cutting-edge." 

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2016 - Ongoing
Project summary: 

Kobe Digital provides SEO and website optimization services including both structural modifications and keyword ranking.

The Reviewer
 
11-50 Employees
 
Los Angeles, California
Brian Zaghi
Marketing, Bahador Events
 
Verified
The Review
Feedback summary: 

Traffic has increased exponentially throughout the engagement. Kobe Digital displayed a professional attitude in all their interactions and demonstrated a modern, up to date understanding of industry knowledge. They focus on continual improvement and currently boast a robust reporting system.

BACKGROUND

Please describe your company and your position there.

I handle marketing for Bohador Events, a catering and event company founded by my father.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kobe Digital?

We needed SEO and website optimization services.

What were your goals for this project?

We wanted to increase our Google rankings and traffic and obtain more potential customers.

SOLUTION

How did you select this vendor?

They were referred to us.

Describe the scope of their work in detail.

They modified our layout to help us be featured more prominently online and helped us rank on Google for certain keywords relating to our business in the Los Angeles area.

What was the team composition?

As we were one of their first clients, I’ve worked with a few different people.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our current SEO is good and we’re happy with the results. Our website traffic has increased over 1000% since starting with them, and 200% since last year.

How effective was the workflow between your team and theirs?

Everyone we’ve worked with is courteous and professional.

What did you find most impressive about this company?

Their staff is amazing, and the company itself is cutting-edge. They always have the latest and greatest developments and tools.

Are there any areas for improvement?

Things sometimes got lost in the shuffle when they first started but I’ve had no complaints in the last year. They’ve implemented a lot of new systems which makes it easy for us as clients to communicate with them and make sure all tasks get done. Their reporting has improved significantly since they switched to a new system about nine months ago.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They’ve never raised the price on us but the service has gotten better and better. I really appreciate them taking care of us.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Redesign & Social Media Management for Medical Practice

“[T]hey share information and explain concepts in a way that a lay person can understand.”

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4.5

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Mar. 2016 - Ongoing
Project summary: 

After disappointing results from a previous provider, Kobe Digital took over a website redesign and social media outreach. They also manage SEO, digital and print ads, and email blasts.

The Reviewer
 
1-10 Employees
 
Los Angeles, California
Manager, Cardiovascular Clinic
 
Verified
The Review
Feedback summary: 

The new site is much more succinct, user friendly, and clearer than its past iteration. Kobe proactively reports progress and requires minimal oversight to reach goals on time. The team is responsive, adaptable, and communicates clearly.

BACKGROUND

Introduce your business and what you do there.

I work as a Manager at a cardiovascular clinic that treats lower extremity vascular insufficiency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kobe Digital?

We had a company managing our website and social media outreach, but we were disappointed with the productivity and growth. Things weren’t running as seamlessly as we’d like, so we began looking for another company to take over those services.

SOLUTION

What was the scope of their involvement?

The first thing Kobe did was revamp our entire site. The old version was wordy and contained too much information, so Kobe made it simpler and added more icons for quick access to information. We kept most of the original graphics and only tweaked the colors a little bit, making the new site much more user-friendly and concise.

Kobe also helps with marketing, SEO, and social media posts. They create digital ads, printable ads, and email blasts that help grow our business, especially in social media. I provide them with ideas, photos, and vendor/manufacturer marketing materials, and they put it all together to make the information succinct and match our brand.

What is the team dynamic?

We work with a team of three at Kobe Digital.

What is the status of this engagement?

We began working in March, and it’s still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t received any specific feedback from patients, but our staff has reviewed the site and likes it. They say the design is easier to navigate than before, and they enjoy how intuitive and user-friendly it is.

How did Kobe Digital perform from a project management standpoint?

When we first partnered and I had questions about what they could offer, they were very clear in outlining what they could do. The project manager and I exchange emails or phone calls about two or three times a week. They’re responsive and make necessary corrections or additions within 24 hours. Before they post anything, they send it to me, and I’ll usually edit it or add hashtags that are more industry-specific.

What did you find most impressive about them?

Their accessibility and independence has been wonderful. We’re busy and often don’t have time to educate ourselves about their process or technology, and they understand that. They make things run smoothly and don’t require much oversight to get them done correctly and on time. They’re willing to answer our phone calls or explain something when needed, and they share information and explain concepts in a way that a layperson can understand. They communicate clearly and adjust to make corrections or implement a new, better approach.

Are there any areas they could improve?

At first, it took a while to understand the jargon of the other’s field. Being more aware of that barrier and actively seeking ways to overcome it could be helpful. Now, however, we don’t have the issue anymore.

4.5
Overall Score There's always room for improvement, but they truly meet our needs.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always meet deadlines.
  • 5.0 Cost
    Value / within estimates
    We're pleased with the comprehensiveness of their services.
  • 4.5 Quality
    Service & deliverables
    They're responsive to our needs.
  • 5.0 NPS
    Willing to refer
    Our experience has been positive, so we'd gladly refer them.

WordPress Dev for Restaurant

"They pushed me to get things done and finish my part of the bargain."

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5.0

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Mar. - May 2017
Project summary: 

Kobe Digital developed a WordPress website from scratch to replace an outdated one. They included features for reservations, banquet inquiries, and gift card purchasing, while also providing logo work.

The Reviewer
 
Los Angeles, California
Owner, Restaurant
 
Verified
The Review
Feedback summary: 

The website has received positive feedback from customers so far, highlighting its design. Kobe was great at giving instruction and asking for information in order to move forward with the work. They were also flexible with feature requests, delivering them without charge.

BACKGROUND

Introduce your business and what you do there.

I am the owner of a restaurant.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kobe Digital?

I needed to build a new website. The old one was very simple and lacked many of the features that I wanted.

SOLUTION

What was the scope of their involvement?

Kobe designed and developed my WordPress website from scratch. It needed to have a number of features such as the ability to make reservations, inquiries about our banquet facilities, and gift card purchasing. They also designed a logo for me.

What is the team dynamic?

We communicated through email and phone, but I also visited them a couple of times in order to convey exactly what I wanted. I worked with 2 of their members directly, but there were more people involved.

How did you come to work with Kobe Digital?

I heard about them from friends and got in touch.

How much have you invested with them?

The cost of their work was around $2,000. I was given a very good price given how elaborate the website is.

What is the status of this engagement?

We started working with them in March 2017 and the website project finished in May. We’re currently discussing other services like pay-per-click and search engine optimization.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Many friends and customers have seen the website and appreciate its design. The feedback has been very good.

How did Kobe Digital perform from a project management standpoint?

I had to provide details like food ingredients and descriptions. Being in the restaurant business, I don’t have a lot of time, so I appreciated their willingness to look after me and tell me what to do. One of the reasons for the project taking so long was that I was late in delivering content to the team. If it was left up to me, it most likely wouldn’t be finished yet.

What did you find most impressive about them?

They did what I wanted and were flexible with the scope of the project instead of charging me more for certain features.

Are there any areas they could improve?

I’m happy with their work and I don’t think there’s anything to improve.

Do you have any advice for future clients of theirs?

Knowing what to ask for will help, but most clients aren’t web designers. Doing more homework myself would have made a difference, but people in business don’t have an idea of what they want. Once we started the project, I took some time to look around at other websites and find ones that I liked.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They pushed me to get things done and finish my part of the bargain.
  • 5.0 Cost
    Value / within estimates
    A website like mine would’ve at least cost $4,000 or $5,000 somewhere else.
  • 4.5 Quality
    Service & deliverables
    I wouldn’t give myself a 5, so I don’t think I can do it for someone else. Kobe Digital did well though.
  • 5.0 NPS
    Willing to refer

Wordpress Dev & Design for Music Non-Profit

“They have good ideas about technology … taking what I had in mind and making it real.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
July 2017 - Ongoing
Project summary: 

Kobe Digital designed and developed a WordPress website for a non-profit, adapting to a flexible payment structure to meet their needs. They included a blog, donations module, YouTube videos, and did SEO work.

The Reviewer
 
1-10 Employees
 
Tarzana, California
Fereidoon Khosravi
Advisory Board of Directors Member, Beyond Vision Music Foundation
 
Verified
The Review
Feedback summary: 

The site has not yet officially launched but is already attracting donations that the old site did not. Its design was well-received by the board and early visitors. The team’s project management was excellent, and they took the lead on maintaining regular communication and always responding fast.

BACKGROUND

Introduce your business and what you do there.

Beyond Vision Music Foundation is a non-profit which provides music lessons to blind or visually impaired people. I am a member of the board of directors and help the founder run the foundation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kobe Digital?

One of the reasons I came to the advisory board, at the request of the founder, was my background in social media and the digital and technology side. We had a fairly outdated website and wanted to redo it, in order to prepare for applying for grants.

SOLUTION

What was the scope of their involvement?

The new site was done from scratch, starting with new designs. We kept some of the content, but the design was brand new. WordPress was used as the base for the website, and we incorporated a donations module, embedded multiple YouTube videos, and included the ability to have a blog on it.

The redesign included marketing material, as well as SEO items to make it more searchable on Google.

What is the team dynamic? 

I believe there were 2 main members in the team, and a third came in occasionally.

How did you come to work with Kobe Digital?

We looked at a few options. They had done some work for our founder, in one of his other businesses, and had a fairly good understanding of the overall scheme, as well as a familiarity with the music industry. I looked at the other websites they had done and the expertise they brought in; one of the key factors which made a difference was their work with Google on applications for non-profit organizations. Google provides search credits for non-profits, which is very important to us. They were familiar with how a website should be designed in order to attract Google’s attention and get their approval.

How much have you invested with them?

They get a monthly payment for maintaining the site. As long as we agreed to stay with them for one year, they would provide the main development as part of the minimum monthly fee. Our deal also involved applying to Google for funding. They would get a percentage of that grant, once we got to the last stage. 

There was little out-of-pocket money involved, which is good for our organization. If we do bring in money as part of advertising or donations, they will receive a capped portion of it. As a non-profit, it’s a good deal for both our parties.

What is the status of this engagement?

We started working with them in June or July 2017. We had some design discussions before this time. The majority of the work was done in a span of 2 months, then we went live at the end of August.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I was the one driving the project, and the rest of the board was somewhat impartial. They really like the site, as have the visitors who’ve seen it. We had zero dollars in donations prior to this, since the site didn’t give off the image of a safe and secure platform. Now we’ve started to see donations coming in already, even though we haven’t even officially launched the site yet.

We are cleaning up some other items and putting together an email list in order to send an introductory message. Some of these things had never been done prior to me joining the board, but we’ve started to slowly move forward.

How did Kobe Digital perform from a project management standpoint?

I was happy with how fast they could turn things around. They worked directly with me and were very responsive in terms of project management. I provided guidelines over what we were looking for, as well as some suggestions for the implementation, but much of the work came from them. They managed the ongoing communication and we had almost daily calls, particularly towards the end. I presented a series of items to them and worked on those. Some things were left completely on their plate, like moving hosts.

What did you find most impressive about them?

Their level of experience and know-how. They are a group of young people, but age can be deceiving. They have good ideas about technology and how to layout the design, taking what I had in mind and making it real. Their work ethic and ability to turn things around quickly was great. It was simply pleasant to work with them. Their levels of professionalism and knowledge were very important.

Are there any areas they could improve?

I don’t think anything stood out. I had a good experience with Kobe Digital, and there nothing I could mention at this point.

5.0
Overall Score It was a pleasant experience.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We had a tight deadline prior to an event and they were able to deliver as planned.
  • 5.0 Cost
    Value / within estimates
    They were aware we’re a non-profit, and had an approach that allowed them to get paid, while taking little away from our earnings.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    Their skillset is well-established, so I wouldn’t hesitate letting others know about them.

Digital Marketing & Web Dev for Arts School

"Kobe really knows what they are doing and understands the market."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2016 - Ongoing
Project summary: 

Kobe Digital built a website and now provides marketing and advertising consultation. The team manages social media and is assisting in the transition from traditional to digital advertising.

The Reviewer
 
Los Angeles, California
Gilda Deihimi
Owner, Stein Music Center
 
Verified
The Review
Feedback summary: 

The website is user-friendly, easy to navigate, and provides prompt communication with clients via a contact page. Kobe Digital is accessible and responsive, constantly seeking feedback or recommendations for improvement. They are modern and up-to-date with a keen understanding of the market.

BACKGROUND

Introduce your business and what you do there.

Stein Music and Arts Center is a music and art school and teaches music and art classes, as well as language classes in the community. I am part-owner.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kobe Digital?

People go online to search for music schools, and we needed a company strong enough to spread the word for us.

SOLUTION

What was the scope of their involvement?

They built our website from scratch and gave us suggestions on how it we should create it and how to target everyone. They also recommended where we should advertise and whether we should do so 24/7 or only at a certain time.

They work and manage our social media, though we collaborate on what we post, and always send out messages on Facebook and Instagram. They're helping us to get people to know our business. We're moving away from traditional advertising on the radio and newspaper, as we now get most of our clients online.

What is the team dynamic?

We have 3 people from their team working on our project.

How did you come to work with them?

We initially found them via the radio. The owner is my husband’s piano student from when he was young. We knew him and his ability and that we could trust him. We interviewed a few companies, but Kobe seemed to be the best one to go with.

How much have you invested in them?

We have invested about $12,000–$15,000.

What is the status of this engagement?

We started working together in September 2016, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everyone says they love the website and how it easy it is to navigate. Kobe added a page where clients can input their name and phone number so we can contact them right away. Everyone likes how easily they can get in touch with us.

How did Kobe Digital perform from a project management standpoint?

They have performed excellently. We mostly communicate over email, as well as in person, and they're always available. We're constantly in touch with them. They ask us what they can do to improve the site, and make recommendations on what we can do to improve it as well. Working with them has been a nice experience .

What did you find most impressive about them?

They are quite modern and up to date. People who previously created websites for me wouldn't even consider looking at the site. Kobe really knows what they are doing and understands the market.

Are there any areas they could improve?

I can’t think of anything. They are always there and respond right away. When we've asked them to do something, it gets done immediately.

5.0
Overall Score Their team is always on top of things.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always meet the schedule and deadlines.
  • 4.0 Cost
    Value / within estimates
    They're a little expensive.
  • 5.0 Quality
    Service & deliverables
    They always answer our questions and do what we want them to.
  • 5.0 NPS
    Willing to refer
    I trust them, and we've referred them to a lot of people.

Web Design & Marketing for Medical Practice

"They not only know their craft, but they also love their work and know how to make their clients happy."

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5.0

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2016 - Ongoing
Project summary: 

Kobe Digital developed a website aimed to increase digital presence and local awareness. The team also manages campaigns and email blasts, maintains the site, and later developed a Spanish version.

The Reviewer
 
Los Angeles, California
Julian Hortz
General Manager, Laser Veins Centers Inc.
 
Verified
The Review
Feedback summary: 

The site they built is easy to navigate and incorporates all the requested features. They hit some difficulties in the translation process, but everything ended well. Their expertise and love of the work result in a continued contract.

BACKGROUND

Introduce your business and what you do there.

I’m the general manager at a medical office that specializes in venous insufficiency in the lower extremities, or circulatory issues with the legs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kobe Digital?

We were relatively new in the area, so we wanted the local populace to know who we are and what services we offer by expanding our digital presence.

SOLUTION

What was the scope of their involvement?

Kobe Digital helped tech-savvy people locate, identity, and contact us. They increased our digital presence by creating and maintaining our website and social media, and developing and executing campaigns and email blasts. We later noticed a need for a Spanish version of the website, and they helped develop that as well.

What is the team dynamic?

We usually had around two people working on our site.

How did you come to work with Kobe Digital?

They were referred to us and, after seeing how modern their own site was, we decided to hire them.

How much have you invested with them?

We’ve spent around $15,000.

What is the status of this engagement?

We started in November 2016, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our office staff and clients all really like the site. It’s clean and easy to navigate.

How did Kobe Digital perform from a project management standpoint?

They let us have a lot of input into what they built. The whole process was interactive, but they managed the bulk of the work.

We communicated via text message, emails, phone calls, and some face-to-face meetings.

What did you find most impressive about them?

They not only know their craft, but they also love their work and know how to make their clients happy. They’re always willing to work with any crazy idea we came up with, but they also let us know what they don’t think will work. They’re incredibly responsive; I can text the project manager on a Sunday night, and he’ll reply right back.

Are there any areas they could improve?

Some of the team members aren’t native English speakers, so the Spanish translation was a little difficult.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    Some other companies do it for less.
  • 4.0 Quality
    Service & deliverables
    There's always room for improvement.
  • 5.0 NPS
    Willing to refer

Web Dev & Design for Male Skin Care Company

"These guys are young and aggressive. They want to get things done."

See More

5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
July 2016 - Ongoing
Project summary: 

Kobe Digital developed and designed a Drupal website. They continue to maintain the site and also contribute to social media management.

The Reviewer
 
1-10 Employees
 
Las Vegas, Nevada
Owner, Parsa Skin Care
 
Verified
The Review
Feedback summary: 

Kobe Digital proved versatile, professional, and proactive. The website has garnered positive feedback, and they’re excellent in communication and customer service. They’re an energetic, tech-savvy team with high standards, a collaborative style, and a rigorous work ethic.

BACKGROUND

Introduce your business and what you do there.

I am the owner of Parsa Skincare, a male skincare company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kobe Digital?

I’m a newcomer in the IT area with social media. I’m picky and have dealt with so many people from outsourcing, in-house, and even local businesses. I was looking for someone who was young and hungry, but also professional.

I usually would get people that are older; they don’t want to do too much. Then there’s the young ones that don’t really know what they’re doing, but they want to get into a business. I needed website development and design and social media help.

SOLUTION

What was the scope of their involvement?

They built my website on Drupal and still maintain it. I gave them an outline of what I was looking for and asked them for feedback. Arya [Manager, Kobe Digital] and his team emailed me back that same day, shared their ideas, and pulled it together themselves. They helped me brainstorm. It was really easy.

They’re very versatile. They also do my Facebook, posting almost every day, and we’re going to start doing Instagram and other avenues as well. We’re still working on it.

What is the team dynamic?

I’ve worked with 3-4 people, at least.

How did you come to work with Kobe Digital?

They were a referral from a friend. These guys are young and aggressive. They want to get things done. Their surge of energy attracted me to them, plus they were very professional. I was so excited to work with them.

How much have you invested with them?

They gave me a pretty good discount because it was a referral. Other companies charge double what they charge.

What is the status of this engagement?

We started working together in July 2016 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I get great feedback on the website; it looks fantastic.

How did Kobe Digital perform from a project management standpoint?

They were fantastic. I give them a 10 out of 10 for communication. It’s very easy to get a hold of them. I’ve dealt with other companies that are so hard to get a hold of, and the longest it ever takes Kobe Digital is the next day.

They’re super polite and respectful. We used Skype in the beginning because I wanted to make sure I correctly conveyed my vision, but I only felt the need to do that a few times because they’re really good at reading people and understanding what you want to convey.

What did you find most impressive about them?

They’re great with technology. The one thing that they’re amazing at is their customer service. They are above and beyond in that realm, and that’s what really matters to me. Anyone can punch in some codes, but not only do they make sure that you get what you want, they’ll also give you samples and give you their ideas. They’re not pushy; they’re really nice.

Are there any areas they could improve?

No, they’re doing a great job. I have no complaints. I can call them any time of the day and they’ll take my change request and call me back in 30 minutes with it done.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I refer them all the time.