Expert web design and development services

Expert web design and development services using Drupal, Shopify, Magento, Wordpress, and more

From Harvard Medical School to MIT, Jack Daniels to Anheuser-Busch InBev, Chemex to SparxHockey, Knectar has a proven track record in success when it comes to large and technically complex web design and web development projects.

The Knectar web design and development team

Knectar, is a web development agency that specializes in custom website development. Our home office is near Springfield, MA and we are not shy about traveling. Boston, New York, Chicago? We’ll come to you. Our team of project managers, designers, and web developers are agile and detail-oriented, full-stack and architecture-minded. We will bring your projects from concept to total execution, on time and on budget. We are iterative as needed, and scope-conscious from discovery through launch and beyond.

Knectar custom website development services

We provide web design services, information architecture, content development and search-engine optimization that will fit your website development project needs. We can also partner with a preferred professional web design company, if you already have a unique vision for your website redesign.  We provide advanced technical API integration development services and integrate with multiple CRM’s: Salesforce, BaseCRM, HubSpot. Our sites are all responsive (mobile-friendly), secure, and standards-compliant.

Technologies Supported

Knectar also contributes to the open source software packages that we build systems on, i.e. Drupal 7, Drupal 8, Magento 1.9 through Magento 2.0 and the latest stable versions of WordPress. We extend these platforms for our clients, and in turn, contribute back to the open source community. But we’re not limited to open source! We do Shopify, Shopify Plus, PHP, and custom CSS as well.

 
$5,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
2004
Show all +
Easthampton, MA
headquarters
  • 123 Union St
    Easthampton, MA 01027
    United States
other locations

Portfolio

Key clients: 

Jack Daniels, Harvard Medical School, MIT, Anheuser-Busch InBev, Temple University, Yale, Chemex, University of Massachusetts, Isabelle Steward Gardner Museum, The Kavli Institute for Brain Science, The Forsythn Institute, Glenmede Trust Company, Symmes, Maini, & McKee Associates, Dean's Beans, Northeastern University, Wentword Institute of Techology, Crocker Communications, Guardair, SmartLabs, Pioneer Valley Books, Sparx Hockey, Way Finders, SACI Florence, and many more!

Pioneer Valley Books - custom e-commerce application (Shopify Plus) Image

Pioneer Valley Books - custom e-commerce application (Shopify Plus)

We’ve been fortunate to support Pioneer Valley Books as they’ve re-imagined their online presence multiple times over the years. From supporting a legacy Magento application, to developing a new Magento site whose focus was to branch out to a new market, and then migrating their legacy Magento application into a state of the art Shopify Plus store. It’s been our honor to assist Pioneer Valley Books in their noble goal of promoting
strong literacy skills in children in Western Massachusetts and all over the world.
Guardair / AllPax - advanced multi-store developed (Shopify Plus) Image

Guardair / AllPax - advanced multi-store developed (Shopify Plus)

Guardair was looking for a simple but effective solution to their e-Commerce needs. With the assistance of our magnificent design partner, Tunnel 7, we created not one, not two, but three new Shopify websites for them! See for yourself:
SMMA - architecture website (Drupal) Image

SMMA - architecture website (Drupal)

SMMA, an architectural, engineering, and planning firm, had a portfolio website that did a great job displaying the firm’s projects, but they wanted more. Because their industry is rooted in design, the SMMA team knew their first impression on their audience hinged on the look, feel, and navigation of their website. They wanted it to be a content rich environment that provides their users with a beautiful, dynamic, and fluid
browsing experience that looks great across all computer systems and mobile devices.
Fox Chase Cancer Center website (Drupal)  Image

Fox Chase Cancer Center website (Drupal)

Fully ADA-compliant, multiple department CMS implementation on Drupal.
Temple Medical School multi-department website (Drupal)  Image

Temple Medical School multi-department website (Drupal)

Full ADA-compliant, advanced Drupal CMS implementation and architecture.
Jack Daniels - Global website and CMS (Drupal) Image

Jack Daniels - Global website and CMS (Drupal)

In partnership with Arnold Worldwide, Knectar was engaged to lead the technical consultation, development and back-end Drupal architecture for the Jack Daniel’s Website. The global site supports variable content display logic per country, full mobile optimization via responsive design methodology, and advanced SOAP web services connectivity on the back-end. This enterprise drupal development project’s production was highly
collaborative, in which a dedicated front-end team on the Arnold side designed and developed the client-facing code, committed this to a shared code repository, and integration was handled by the Knectar team. All web services connectors were developed by Knectar, including the age-gate on the default page, legal drinking age detection, form integration with services, and a container model that supports many ad hoc campaigns within the larger site architecture.
The Isabella Stewart Gardner Museum (Drupal 8 website) Image

The Isabella Stewart Gardner Museum (Drupal 8 website)

The Isabella Stewart Gardner Museum (Boston, MA) needed a new website that would elegantly and effectively communicate the character and content of its collection. Knectar’s development team implemented the necessary functionality, seamlessly pairing it with the aesthetic design provided by Fabrique. The ISGM group wanted to be able to display collections of art related on a wide variety of dimensions, including their physical
locations in the museum, requiring a robust custom CMS. The system was also designed to automatically update a the Drupal database from an external art collections database via a custom XML-based integration. The site has gone on to win the Silver in the IDCA Awards 2017.
SmartLabs - Brochure site for technology startup Image

SmartLabs - Brochure site for technology startup

When the good folks at SmartLabs came to us they had a couple of simple goals in mind: to have a nice new website to showcase their business, and to do it fast. This is a common goal for prospective clients and it elicits a common concern. How do you make something quickly without it being low quality? For these projects we use our tried and true website planning methods.

Reviews

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Web Design & Maintenance for Major University Institute

"My contact at Knectar was always extremely responsive to emails."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. 2011 - June 2020
Project summary: 

Knectar designed the website of a university institute. They utilized Drupal and provided post-rollout training to allow the client to adjust the platform after launch. They've since provided maintenance.

The Reviewer
 
11-50 Employees
 
New York, New York
Christina Doyle
Administrative Coordinator, Academic Institute
 
Verified
The Review
Feedback summary: 

Knectar delivered a beautiful that received excellent feedback both internally and from university sponsors. Their choice of Drupal enabled the client to easily make adjustments to the site. The account manager was responsive and patient, taking the time to walk the client through all processes.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Administrative Coordinator for an institute within a University.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Knectar?

The Institute was fairly new, and the initial website had been developed in-house by a lab member. We needed something more professional and functional.

What were your goals for this project?

Our goal was to have a beautiful website that could clearly share the exciting news coming out of our Institute. The site needed to be very easy for me to update.

SOLUTION

How did you select this vendor?

Knectar was chosen for us by the design team we were working with.

Describe the project in detail.

Knectar developed a brand-new website for us, based on the Drupal platform, and provided me with in-depth training on how to make updates to the site. They also provided yearly service on the site, performing maintenance and updates as needed.

What was the team composition?

I'm not sure. I always worked with the same point person.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The site was beautiful and was well-received by the University and our Institute sponsors. The ease of use of the Drupal platform allowed me to make updates in a timely fashion, keeping content relevant. Knectar worked well with our University IT to do software updates and patches on schedule.

How effective was the workflow between your team and theirs?

My contact at Knectar was always extremely responsive to emails.

What did you find most impressive about this company?

The staff at Knectar were extremely kind a patient, which made the experience very easy for someone like me, who had no previous experience with web design.

Are there any areas for improvement?

No, they were great!

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Updates & Security Installment for Solar Company

"They work quickly, are super attentive, and their communication is great."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
May 2020 - Ongoing
Project summary: 

Knectar is helping a solar company make updates and improvements to a website. After consulting, they made security upgrades.

The Reviewer
 
11-50 Employees
 
Hatfield, Massachusetts
Jason Kotoch
Marketing Manager, Northeast Solar
 
Verified
The Review
Feedback summary: 

Remaining patient, Knectar has excellent customer service skills and takes the time to explain their processes. They manage the project perfectly and they work quickly as well. The team is always clear about their motives and there are never any surprises.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Northeast Solar is a locally owned and operated solar pv installer with over ten years experience.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Knectar?

Northeast Solar needed to update and improve elements of our website.

What were your goals for this project?

We wanted to upgrade security as well as make changes and updates to the functionality of our site.

SOLUTION

How did you select this vendor?

We were referred to Knectar by Transit Authority Figures.

Describe the project and the services they provided in detail.

They consulted with us and found out just what we were looking for and then went to work. Our site needed some updating and security upgrades and Knectar took care of everything and communicated with us throughout the process.

What was the team composition?

We worked with Chris and Michael who were both great to work with.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Knectar has provided Northeast Solar with amazing customer service. I am not a developer at all, but they are patient and take the time to explain what they are doing in terms that almost anyone can understand. They also work quickly, which is a big plus.

How was project management arranged and how effective was it?

Knectar managed our website work perfectly. They were more than clear about what they would be doing and when, and there were never any surprises. After updating and migrating our site to a new host, a few small issues came up with some of our sites functionality (this is to be expected). Chris and Michael tackled the issues immediately and everything was up and running within hours.

What did you find most impressive about this company?

They work quickly, are super attentive, and their communication is great.

Are there any areas for improvement?

I have no improvements to suggest. Thanks Knectar!

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Portal Dev for Shared Biotech Lab

“Their analytical, project management, and communication skills are great.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Nov. 2018 - Ongoing
Project summary: 

Knectar handles web development and consulting services for a shared biotech lab. Using Drupal and AWS, their team rebuilt and scaled up a client portal used for communication purposes.

The Reviewer
 
10-50 Employees
 
Boston, Massachusetts
Erik Akhtar
Associate Director of IT, SmartLabs
 
Verified
The Review
Feedback summary: 

The portal's functions are features are of high-quality. The partner finds it easy to use and is happy with the outcome. Knectar is communicative and proactive about coordinating with external parties. Thoroughness and technical expertise are hallmarks of their work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the associate director of IT for SmartLabs. We provide a shared lab and office space specifically for biotech and pharma companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Knectar?

We were looking to expand and update the portal we use to communicate with clients.

SOLUTION

What was the scope of their involvement?

Knectar handles my web development and consulting services. The project has progressed through multiple phases — discovery, design, and implementation. During the discovery stage, they helped us identify an appropriate platform. The original portal was designed for one location but we needed the new one to function for multiple.

We selected Drupal for the base CMS. Knectar configured our backend systems in AWS and identified cost-effective solutions to support the project's longevity. They also assisted in evaluating other solutions to incorporate into the portal and worked to implement the product into production. Their team also handled the portal’s scaling-up process, and are currently working on the next releases.

What is the team composition?

There are three people on their team — a security specialist, the CEO, and a project manager. Throughout the years, there have been other developers as needed.

How did you come to work with Knectar?

I don’t know because they were hired before I started with the company.

What is the status of this engagement?

We began working with them in November 2018, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Knectar is incredibly thorough. They bring technical expertise that we lack. The portal is deployed and is a huge step up in functionality. It’s easy to use and works well on the backend. The portal collects data as needed and displays any information we need. We’re very happy with how the product turned out.

How did Knectar perform from a project management standpoint?

Their project management skills have been excellent thus far. Knectar is exceptionally good with communication. We primarily communicate through email, video conferencing, and a ticketing project management platform they built for us. They’re also very responsive and proactive about coordinating with other integral vendors.

What did you find most impressive about them?

Their analytical, project management, and communication skills are great. They’re a small company, so this may contribute to their ability to make the client feel like a top priority.

Are there any areas they could improve?

Sometimes meetings ran too long or the agendas felt slightly disorganized. I’m really nit-picky though. Other than that, they’re amazing.

Do you have any advice for potential customers?

Make sure to have a clear vision of what the end result should be. Knectar is amazing at ensuring that you get to that point.

5.0
Overall Score Working with them has been fun.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Some of the deliverables were a little late, partly due to scope change and unanticipated complications.
  • 5.0 Cost
    Value / within estimates
    For the cost and amount of work, I’m amazed at how everything turned out!
  • 5.0 Quality
    Service & deliverables
    They delivered exactly what we asked for and needed.
  • 5.0 NPS
    Willing to refer
    I’d definitely recommend them.

Dev for Multinational B2B E-Commerce & Logistics Site

"...both their initial technical conceptualization and their full execution were incredibly impressive."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
June 2015 - Jan. 2018
Project summary: 

Knectar joined a project to help develop a global Magento-based website.  They worked with the in-house team on the design before building out the middleware that would connect the website with the backends.

The Reviewer
 
51-200 Employees
 
New York, New York
VP Engagement, Digital Agency for Global CPG
 
Verified
The Review
Feedback summary: 

Knectar continued their streak of successful Magento projects, demonstrating a nuanced ability to navigate between multiple key stakeholders. The end-client reported higher reorder rates on the platform, with over $1 billion's worth of transactions per year.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are a digital agency representing a Fortune 100 company, and my position is head of client services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Knectar?

We were building a global B2B sales platform with significant logistics features, driven by different backends and requirements by country, but with a centralized codebase designed to drive a long-term global IT agenda.

What were your goals for this project?

The platform started as app-only on the frontend, and we needed to add a responsive website as rollout proceeded from initial pilot to full deployment across multiple countries in the Americas and APAC.

To meet a new IT requirement, the website had to be built on Magento, while integrating with the existing independent backends.

SOLUTION

How did you select this vendor?

We had worked with Knectar on challenging projects in the past, and were very impressed by their ability to manage difficult stakeholder expectations and deliver excellent work against shifting requirements.

Knectar also has a track record of successful Magento delivery. They were able to give us an outline of a system architecture that integrated Magento into our evolving tech stack, and that sealed the deal.

Describe the project and the services they provided in detail.

Knectar architected the Magento integration into our global platform, collaborated on design with our team, built the responsive website and the middleware needed to bridge Magento and the platform, and oversaw website deployment.

What was the team composition?

The team was led by a client services lead and a technical lead, and flexed from four to nine people total across development, QA, design and management.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project was wildly successful for our end-client, with higher reorder rates than a competing platform in other global regions. The platform transacts billions of dollars worth of sales annually.

How was project management arranged and how effective was it?

Knectar's project management was excellent, and under extremely challenging conditions with regional and global stakeholders.

What did you find most impressive about this company?

Knectar stretched Magento to make possible what should have effectively been impossible - both their initial technical conceptualization and their full execution were incredibly impressive.

Are there any areas for improvement?

Truly, nothing.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Knectar's pricing was very reasonable, and their method for dealing with scope expansion was clean and simple.
  • 5.0 Quality
    Service & deliverables
    They stretched the boundaries of what was possible with Magento, and in a multi-regional context.
  • 5.0 NPS
    Willing to refer

Backend Web Dev for Design Company

"Their team provided a lot of input that really helped us."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2016 – 2017
Project summary: 

Knectar developed the backend of a complex business website for a third-party client. They helped create the wireframes for approval. Hosted in Drupal, the team built a database to manage and filter content.

The Reviewer
 
2-10 Employees
 
Springfield, Massachusetts
Marketing Director, Branding, Marketing & Design Company
 
Verified
The Review
Feedback summary: 

Knectar delivered a well-functioning website on time to the satisfaction of multiple stakeholders. The team guided the project with expertise, exceeding expectations to help develop an aesthetically pleasing frontend. They directed the engagement with precision to ensure a valuable partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing director for a branding, marketing, and design firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Knectar?

We were building a web presence for a client. Since our forte is marking and design, we needed a partner to help develop their website.

SOLUTION

What was the scope of their involvement?

A client hired our team to develop a complex business-related website. We partnered with Knectar to architect and implement a technical solution. First, their team created wireframes for review. Once we got the structure approved, our team designed the frontend and Knectar developed the backend based in Drupal. Representing a large organization with six different business units and lines, the website was complex and hosted a lot of information. They built a database, which can filter content based on the audience.

What is the team composition?

We worked with about four or five people from Knectar.

What is the status of this engagement?

We collaborated with Knectar a few times to help develop our clients' presence on the web. On this early project, we worked together for six to eight months between 2016–2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The result of our collaboration was a smooth website that speaks to external audiences, which was launched on time. The end product was excellent— both functionally and structurally. We had a big public launch and the client was thrilled. Knectar did a great job. The website is a marquee project for us. We definitely use it when we’re developing new business. We would work with Knectar again.

How did Knectar perform from a project management standpoint?

We worked with a dedicated teammate who corresponded by e-mail and telephone. Once the project got into swing, we connected daily. The project was on time and within budget. Knectar honed their development process and held us to it, keeping the project on track. They were precise and specific about tasks. The procedure included formats for documents, sharing information, and specifications for how files needed to be delivered. Everything was in writing.

What did you find most impressive about them?

Knectar didn’t just take what we wanted and build it. Their team provided a lot of input that really helped us. Their team has knowledge as they support different projects for different people every day. They know what’s possible. Their team showed us features and functionalities they’d made for other clients, providing our team with ideas about how we could present or hide information to bring content to life.

Are there any areas they could improve?

I don’t have any suggestions for improvements.

Do you have any advice for potential customers?

Provide as much detail in writing as possible between clients and vendors. Keep expectations on track. Problems arise when one party has different expectations than the other. The more you talk and document information the better.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We had some delays and they accommodated them.
  • 4.0 Cost
    Value / within estimates
    They're not the cheapest but you get what you pay for.
  • 5.0 Quality
    Service & deliverables
    The outcome of the project was excellent.
  • 5.0 NPS
    Willing to refer

Drupal Web Dev for Arts Nonprofit

"We found our main point of contact very communicative, responsive, and easy to work with."

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2016 - Aug. 2017
Project summary: 

Knectar built a Drupal site in conjunction with a design agency. They worked on the website's backend and implemented the design with the site. Data migration services and CMS training were also provided.

The Reviewer
 
51-200 Employees
 
Massachusetts
Project Manager, Nonprofit
 
Verified
The Review
Feedback summary: 

The website launch was successful. Knectar did a great job given that it was a complex project completed over multiple time zones. Their point of contact was communicative and responsive. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I work for a small but well-known cultural institution in Boston with a complex offer that includes visual arts, performing arts, musical performances, landscape arts, and more. I am the digital project manager for the institution and was the main point of contact for our web development project.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Knectar?

We hired Knectar to implement the design and back end development of a new Drupal 8 website that had been designed by a European design agency.

What were your goals for this project?

A Drupal 8 site that was beautiful, functional, mobile-friendly, and easy to use.

SOLUTION

How did you select this vendor?

We conducted an RFP process of Drupal-savvy agencies in the Northeastern US. We narrowed the selection down to two agencies for in-person interviews. Deciding factors were an understanding of our needs in terms of content management, past experince with integrating third-party systems with Drupal, and willingness to work with an outside design agency.

Describe the project and the services they provided in detail.

Knectar lead the technical discovery for the project and based on our user needs and the provided designs created a set of development requirements for each section of the website. Key parts of the project were integration with a Collection Management System, a robust calendar, and flexible templates that could support many types of content. Knectar also provided data migration services, CMS training, and a user guide at the conclusion of the project.

What was the team composition?

Our team included a technical lead, two developers, and a project manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our website launch was successful.

How was project management arranged and how effective was it?

This project was very complex as it involved a design agency in a different time zone. Knectar as the local agency helped to make this partnership successful despite the challenges inherant in a the three-part effort.

What did you find most impressive about this company?

We found our main point of contact very communicative, responsive, and easy to work with.

Are there any areas for improvement?

I wish Knectar was a full-service shop.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Very easy to schdule with
  • 5.0 Cost
    Value / within estimates
    Good value for cost
  • 4.0 Quality
    Service & deliverables
    Generally high quality with a focus on discovery. work had to be redone very infrequently
  • 5.0 NPS
    Willing to refer