What evidence can you share that demonstrates the impact of the engagement?
Despite everything that’s going on in the world right now, their team has been great. If I email them in the morning with any requests, they’re on top of it. A majority of the time, our demands are made within the day.
As we’ve grown as a company, their team has made site changes that reflect that. They’ve been prompt at changing our ads for certain areas we want to target. Usually, January and February are our slowest months, but this year, we’ve had the best results.
Once a month, they give us a report that showcases our clicks and other elements that are going on with our website. Our numbers have gone up each year.
How did KME.digital perform from a project management standpoint?
We meet with them once a month to go over our goals. So far, we’ve met each of our monthly, quarterly, and yearly goals.
About a year ago, we needed to create a new brochure. Their graphics department was terrific and responsive. They were great at dealing with the back-and-forth.
What did you find most impressive about them?
They’re a smaller company, so we know who everyone is. In the last six months, the team at KME.digital has gotten back to us extremely fast. We sponsor the city of Fairfax, where they work. Because of this, we see them out often at different events. It’s a great partnership.
Are there any areas they could improve?
They’ve been amazing in the last year.
Do you have any advice for potential customers?
Have open communication. Be clear about your expectations. They will follow what you would like to have done. But if you’re not clear, they can’t read your mind.
KME.digital delivers high-quality results for their clients, meeting and exceeding expectations. Their responsiveness is also noteworthy. Their transparency makes them a great partner.