Kloc Technologies

BACKGROUND

Please describe your company and your position there.

Owner / Creative Director

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kloc Technologies, and what were your goals?

Kloc Tech helped me to create two shopify stores. One of the stores is for regular online streetwear apparel, and the other is for apparel and music.

On the streetwear apparel side, we specialize in silicone sculpted apparel as well as apparel made from more commonly known fabrics.

Having, such a niche market in silicone sculpted apparel created some challenges in regard to how to calculate price and weight as well as how to showcase and explain this non-traditional product.

Kloc did I great job helping us overcome all the challenges that presented themselves, and would not stop until we were completely satisfied with the end results!

SOLUTION

How did you select Kloc Technologies and what were the deciding factors?

We saw Kloc as a recommended consultant on Shopify, and went with them on a whim. It ended up being a fantastic decision!

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial meeting to discuss our goals over Skype. Then, Kloc presented us with the project steps, key deliverables, and guided us through the technologies used all the way to completion.

It is worth noting, that even after completion we still keep in touch them for any extra work needed that comes along.

How many people from the vendor's team worked with you, and what were their positions?

We worked with between one to four different team members; however mainly two were our point of contact.Their roles were manager and lead designer / engineer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I was in close contact with Vishal and Priyanka at Kloc, and I must say they did an amazing job of answering all of my questions and making sure our sites could be the best that they could be!

I am very grateful for all of their hard work even until today.

Describe their project management style, including communication tools and timelines.

Our communication was primarily through Skype and sometimes email. I could contact them any time of the day, and they would always respond to my inquiries as soon as possible. Most of the time, I had a reply back within hours.

What did you find most impressive or unique about this company?

Great communication and awesome work! Thanks for not only doing a great job, but also making us feel like family.

Are there any areas for improvement?

I wish they had a sales and marketing department that could help us more in that area.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Raw Nutritional and we sell vegan protein, superfoods, and eco-friendly kitchen items online and in stores. We also own a sports manufacturing facility that produces vegan sports supplements.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kloc Technologies?

We previously worked with a firm that was charging us excessively for just minimal work. We needed someone to redesign and develop our website — specifically on the front page.

SOLUTION

What was the scope of their involvement?

The majority of their work is on the design aspect of our Shopify site. They updated our front page and provided highlights of every product. 

They also customized the collection on the product page and how it was shown. Moreover, the team did some design work for the page banners. Right now, they’re mostly working on the interface to make it more user-friendly.

Kloc also manages the liquid code in the backend of the website.

The nature of the work is always changing depending on the issue on the website. At the start, they only worked on the homepage, but now they’re working more on the blog section or if there are any issues with the coding. We buy a bank of hours and allot each task with the hours they worked on it. Every time I send them a task, they remove the appropriate amount of hours from the block I purchase. They don’t quote me for every project — they just work on it and I trust them for the hours they’re doing.

What is the team composition?

Initially, I spoke with Abhi (Director). She then transferred us to one of her colleagues, Vishal (Project Delivery and Client Relationship Manager), who I regularly kept in contact with since then.

How did you come to work with Kloc Technologies?

Their team was featured on the Shopify website as one of the top experts in the field. We contacted them and didn’t even try to contact any other company because we were already satisfied with their firm from the start.

Their pricing is also better compared to the previous firm we worked with — especially with all the service they provide.

How much have you invested with them?

At this point, we’ve invested around $5,000–$10,000 maximum.

What is the status of this engagement?

We started working together in January 2020 and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We can’t really scale their work based on the sales we do from our website because there are so many variances that can change that—like our monthly promos and returning customers. However, their ability to precisely accomplish a task has been on point and done perfectly.

If things aren’t clear enough, I correct them and they will work on the changes immediately. We never have to wait a long time before changes are implemented.

I know many people love our new website as we haven’t had any negative feedback regarding its design. Usually, when people complain, it has more to do with when things aren’t working properly.

How did Kloc Technologies perform from a project management standpoint?

We have never imposed a deadline but when we send them a task, we ask them to do it as rapidly as possible. We don’t have to mention when we want the task done because they always respond 1–2 days after we’ve given it to them. Not to mention we have a time zone difference. I never wait more than 3–4 days for tasks to be completed.

If it’s a bigger project, like the first one we did together, they have always updated me on its progress through email with all the details of what they have worked on.

They always make sure to answer my points clearly so I can easily follow along. They’re really genuine with their work and they’re not abusive. They’re not hiding any issues just so they can correct me every time and take my money. They’re honest people who want me to do well the first time around.

What did you find most impressive about them?

I’m impressed with the speed of the work and all the details they provide. I have never seen anything like this in the technology field.

Are there any areas they could improve?

At first, they didn’t really get what the company was so it was maybe difficult for them to get the sense of the industry and the vegan crowd. However, since we’ve been working together for a year now, they have figured out exactly what we want. 

We had issues with the design of the front page and the banner but once we told them what we wanted it to look like, they applied the corrections immediately.

Do you have any advice for potential customers?

I would just say to explain your project really well. I always try to put as much information as possible and repeat the details to make sure everything is on point.

In addition, make sure you tell them to work on the backend of the website as opposed to the live one, so customers can’t see the changes until we approve them.

BACKGROUND

Please describe your company and your position there.

Hourglass Essentials Pvt Ltd provide promotional merchandise and gifting solutions to our enterprise clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kloc Technologies, and what were your goals?

We wanted Kloc to help us create a redemption platform for our enterprise clients, this included a Webstore Modification and a coupon generation App.

SOLUTION

How did you select Kloc Technologies and what were the deciding factors?

We approached Kloc based on their Shopify Partner review's and also a recommendation from one of our Business Contacts.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Kloc helped us build a Coupon Redemption System on our existing shopify platform. Key Deliverables are 1) Custom Webpages 2) App for generating coupons

How many people from the vendor's team worked with you, and what were their positions?

A team of 5 helped us to work on this requirement.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

N/A

Describe their project management style, including communication tools and timelines.

Kloc communicated with us on email and were always approachable on phone calls when we needed any clarifications.

What did you find most impressive or unique about this company?

Kloc kept up with all their promises and were ready to help us even on all our repeated questions, they are approachable and never held back on any communications.

Are there any areas for improvement?

None

BACKGROUND

Please describe your company and your position there.

I'm the Ecommerce head of an online Arts & crafts store., we sell wide range of art & craft supplies

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kloc Technologies, and what were your goals?

Our website was created over 8 years ago & we had so many issues of the website., As we didn't had inhouse developers. And the site was outdated. we couldn't able to integrate to new technologies as we had bugs in the website. We than got in touch KLOC technologies to bulid a website on shopify for us

SOLUTION

How did you select Kloc Technologies and what were the deciding factors?

I found KLOC technologies online., And had a overlook their previous projects which was promising., we than discussed on the requirements of our new website & features which we need. The team was very helpful & gave the right solutions on the Project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had Project timeline meetings on the deliverable from them., they provided us sample reference websites., which helped us a lot to overview our website look., considering some new features. They provided with mock up designs of the website., which ran through the management approval.

How many people from the vendor's team worked with you, and what were their positions?

Director of KLOC technologies directly worked with us on building our website. And we were assigned with Project manager along with 2 backend developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After Launching our website we had a very stable website without any bugs., which can handle higher traffic rate. our customers also loved the new website which was more user friendly, easier to navigate & checkout

Describe their project management style, including communication tools and timelines.

we had daily meeting with project manager., And every once in a week we have a meeting the director of KLOC on status of the project. we used google docs & sheets to manage communications between us which work well with us.

What did you find most impressive or unique about this company?

The team was patient enough to understand our requirement and were able to deliver with right solution in less time.

Are there any areas for improvement?

They were absolutely perfect..!!

BACKGROUND

Please describe your company and your position there.

We are a designer cake delivery e commerce brand which is active in three cities: Noida, Greater Noida and Gurugram. We deal in customized designs in shorter lead time.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kloc Technologies, and what were your goals?

Cakes are not same as other e commerce products. Customers expect them to be delivered at a specific time and date. So we needed to add extra date and time functionality for a specific pincode. In addition to that different cakes need different time span to make so we had to make shortest time algorithm for delivery based on the cake selected.

SOLUTION

How did you select Kloc Technologies and what were the deciding factors?

We needed a developer which was sound in technical knowledge, had a clear proposal, Defined timelines and Cost effective pricing. Kloc checked all the boxes. The team was articulating the problem statements and also understood the business. It helped in finalizing the Kloc for the project

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

1. Deciding project Deliverables
   1. Time slot need
   2. Pincode checker
   3. Speed optimization
2. Methodology
   1. Algorithms for time slot based on current time, pincode and product
   2. Lazy loading
   3. Minify JSS
3. Timeline for each objective

How many people from the vendor's team worked with you, and what were their positions?

3 people were directly in touch with me. The founder, the business development personnel and the tech lead

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project started and finished greatly. So much so that we have hired them on retainer and its been a year and they have been delivering excellently as always

Describe their project management style, including communication tools and timelines.

They are very clear about their objectives and delegating the tasks. This helps them in delivering on committed timelines. Moreover, they are open to experiment with new ideas. They are reachable on slack, email, whatsapp and phone.

What did you find most impressive or unique about this company?

Kloc really cares about its clients. Multiple times, they have gone out of their way to help us with a problem at midnight and even on weekends. Very few people do that. They have helped us in creating a unique website.

Are there any areas for improvement?

Honestly, I dont feel any scope if improvement. They have been really smart and truthful all this while. Shopify is one platform which is evolving new tech month on month. The faster they adapt, the faster they grow

BACKGROUND

Please describe your company and position.

I am the CEO and Founder of BuckleBeats Ltd

Describe what your company does in a single sentence.

Kloc Technologies helped develop the website and platform for my startup, and I couldn’t be happier with the experience. Having worked on many outsourced projects in the past, I can confidently say the Kloc team stands out. From the first iteration to the final delivery, they maintained exceptional attention to detail, thoroughly checking quality every step of the way.

I even tried testing for issues or bugs, given my past experiences, but I couldn’t find any—an impressive outcome that gave me complete confidence in the rest of the project.

Communication with the team was seamless. Using Slack, I could easily connect with various team members, from designers to developers, and they were always quick to respond. They were also incredibly flexible, accommodating slight changes in scope without hesitation and consistently going the extra mile to build a strong, long-term partnership.

I genuinely see them as an extension of my own team and wouldn’t hesitate to recommend them. If you’re looking for a reliable, high-quality development partner, Kloc Technologies won’t disappoint!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kloc Technologies to accomplish?

• Roam website and platform integration

SOLUTION

How did you find Kloc Technologies?

Online Search

Why did you select Kloc Technologies over others?

• High ratings
• Good value for cost
• Quality of work

How many teammates from Kloc Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

website end to end development 

Mena platform integration - full custom product development with payment gateway 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Quality of work on website and platform
2. Meeting Delivery timeline
3. Communicating promplty 
4. catering to project scope changes
5. making recommendations on project challenges 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they delivered on time and always catered to needs including scope creeps 

What was your primary form of communication with Kloc Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about this company was their agile approach, excellent communication, and the talented team members across both design and tech development. I also had the opportunity to engage with the CEO and other senior stakeholders, who contributed to various aspects of the project. Overall, I truly enjoyed working with them.

Are there any areas for improvement or something Kloc Technologies could have done differently?

NA

BACKGROUND

Please describe your company and position.

I am the E-Commerce Project Manager of Curio

Describe what your company does in a single sentence.

Curio is a digital platform that curates and sells furniture, lighting, accessories and art made by our portfolio of makers and artisans from all over the world.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kloc Technologies to accomplish?

Website build

SOLUTION

How did you find Kloc Technologies?

Referral

Why did you select Kloc Technologies over others?

Good value for cost

How many teammates from Kloc Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Website development and build on Shopify Plus.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website build

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes

What was your primary form of communication with Kloc Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

We have been extremely impressed with Klocs work. Having worked with many domestic and international development companies over the years I understand the challenges with sourcing off shore website development. Kloc have been hands down the best I've worked with. 

Guru, our lead developer executed everything first time and to an extremely high standard - this is very rare in my experience.

Vishal, our project manager was meticulous and lead the whole project to our deadlines. 

Overall, they were attentive and diligent, and I would not hesitate to work with them again.

Are there any areas for improvement or something Kloc Technologies could have done differently?

No

BACKGROUND

Please describe your company and position.

I'm an executive at Bruno Capelo Headwear

Describe what your company does in a single sentence.

Manufacturing and Importing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kloc Technologies to accomplish?

• Update Shopify Website

SOLUTION

How did you find Kloc Technologies?

Referral

Why did you select Kloc Technologies over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Kloc Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Rebuilt theme and added new layouts and apps to current website

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Success from the project. 
• We re-designed an entire website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes delivered on time

What was your primary form of communication with Kloc Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

They were very patient with all my changes.

Are there any areas for improvement or something Kloc Technologies could have done differently?

None. 

BACKGROUND

Please describe your company and position.

 I am the Director, Engineering of a product development company 

Describe what your company does in a single sentence.

Product Development And Solutioning

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kloc Technologies to accomplish?

• Shopify Store Creation

SOLUTION

How did you find Kloc Technologies?

Referral

Why did you select Kloc Technologies over others?

• High ratings
• Close to my geographic location
• Good value for cost

How many teammates from Kloc Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Shopify store migration.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Live Working Site.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Deliverables were on time and as per our expectations.

What was your primary form of communication with Kloc Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Have the right set of talents to work on Shopify. Hence, did not have to spend time in explaining the requirements.

Are there any areas for improvement or something Kloc Technologies could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the Owner of Salnia Fashions

Describe what your company does in a single sentence.

We are two sisters with a passion for South Asian fashion. We started Salnia Fashions LLC as a passion side gig in 2013, we have been on a journey bringing a unique traditional Eastern design look and vibe to South Asian communities in North America. What started off as just selecting the right quality of traditional dresses for ourselves, turned into helping friends with recommendations, which then turned to helping friends of friends choose the right outfits for the right occasions. 

Along the way we realized that our instinctive feel for tasteful selection and curation was fulfilling the needs of a wider South Asian community. Getting a branded designer wear, custom made for an individual is something hard to deliver for discerning customers in North America. Today, thanks to the trust and loyalty of a wide base of customers, we are proud to say that we are one of the largest home-based boutiques based in the North East. We carry over 25+ brands.

With deep relationships with all the leading brands we are focused on introducing them to North American customers. Our aim as always is to deliver a more intimate shopping experience even in this age of fast fashion and faster shipping. We do that by investing in these five guiding principles that has become the ethos of our brand and business.

Deep Knowledge is Irreplaceable – Years of deep dives into the histories, mysteries and intricacies of South Asian garment design has helped us build a treasure trove of knowledge. Old is Always Gold – We always make a conscious effort to revive old gen craft of hand embroidery (Chikankari, Zardosi, Cross-stitch, Zari, Kamdani), printing techniques (block print, dyeing techniques) and make an effort to bring them to the mainstream.

The Art of Trend Curation – Knowing what is trending is one thing, but we believe curating it by creating the right ‘look book’ to capture the tastes and imaginations of our customers is more important. Value Delivered to Your Tastes - Our ability to make a design or a look fit to suit individual customer tastes is the unique value we deliver. Which is matched with affordable and unbeatable prices.

Customer Service is Queen – We offer a unique homely buying experience where we prize our personal interactions and relationships with customers above everything else.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kloc Technologies to accomplish?

• Help build a robust ecommerce website
• Guide us on our ecommerce journey
• Help us maintain and run a storefront as a partner

SOLUTION

How did you find Kloc Technologies?

Referral

Why did you select Kloc Technologies over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Kloc Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Helped build strategy and customer Experience journey for our e-commerce initiative
• Helped us to nail down a technology platform for our needs - Shopify
• Helped us to identify a theme that support our vision - Did a POC for us
• Helped customize the template and helped us build the structure for the store
• Supported us to setup the store and the entire product catalogue
• Train our staff on Shopify Admin and product catalogue and other shopify functionalities
• Helped us to implement Shopify Inbox and other plugins
• Manage and maintain the site and provide us technical support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Quality deliverables
• Delivered exceptional value
• They were very responsive and knowledgeable

Check out our storefront o view their work

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, all our deliverables were delivered on time. They did set up calls to go over the progress updates on a weekly basis

What was your primary form of communication with Kloc Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Very responsive
• Great attitude
• Highly skilled 
• Positive mindset and flexibility to accommodate changes

Are there any areas for improvement or something Kloc Technologies could have done differently?

None