Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
We've completed the project recently, and don't have significant metrics. The initial response has been outstanding both from internal staff and customers who have accessed our site for information. Clients better understand what we do as a result of the stories told on our site, and the simplicity of interacting with it. The website seems to work as a qualifying tool, preparing prospects for the sales process, which is what we want.
How did Klicker perform from a project management standpoint?
Klicker's team members are excellent communicators, open to our feedback and direction. I've appreciated the fact that Klicker didn't simply ignore anything that they didn't agree with, but instead gave us recommendations for alternatives. If I absolutely demanded a particular approach, Klicker would do it, but I appreciated the fact that they pushed back and achieved the best results in the end.
What did you find most impressive about Klicker?
Klicker is very strategic in its approach, and the team is very skilled in terms of design capabilities. We ended up with a very professional look which we can be proud of. Klicker was also very fair in terms of pricing.
Are there any areas Klicker could improve?
No. Klicker is very flexible, and we've appreciated the value brought to the project by their team. If there was any resistance from one angle or another, we probably would have moved on.