KKTECHUB

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a retail medical software company in the pharmaceuticals industry. I have a retail pharmacy in Mother Care Hospital.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KKTECHUB?

We needed a custom retail pharmacy inventory management software. We also wanted a printable bill for customers and a way to show some reports for patient history.

SOLUTION

What was the scope of their involvement?

KKTECHUB created a custom retail pharmacy inventory management software. The software had the following features:

• Inventory Management: Real-time stock tracking, batch-wise and expiry date management.
• Billing and Invoicing: Return management and credit notes.
• Customer Management: Patient records and prescription tracking.
• Supplier & Purchase Management: Purchase orders, GRN entry, and payment tracking.
• Reporting and Analytics: Sales, purchase, inventory, and tax reports.
• Doctor-wise Tracking: Tracking which doctor prescribed the medicines.

In the early stages, the development team had a limited understanding of specific retail pharmacy workflows and regulatory requirements. This required additional sessions for clarification on industry-specific processes such as batch tracking, expiry control, and controlled drug handling.

KKTECHUB conducted additional requirement-gathering sessions and engaged directly with pharmacy staff to better understand the nuances of retail medical operations. They adapted the development roadmap to reflect feedback from actual end users, ensuring the solution was practical and aligned with real-world pharmacy needs

What is the team composition?

We worked with one teammate from KKTECHUB.

How did you come to work with KKTECHUB?

We found KKTECHUB through a referral. We chose them because they provided good support and fulfilled all our requirements.

What is the status of this engagement?

We started working together in September 2024, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen the following measurable outcomes from our project with KKTECHUB:

• Faster billing time (70–80% faster).
• Improved inventory accuracy (95% stock accuracy).
• Reduction in manual errors (significant drop in billing and stock entry errors).
• Faster reporting and decision-making.
• User adoption and satisfaction (90% of pharmacy staff adapted to the new system within the first two weeks).
• Support response time (24–48 hours).

Overall, the software has had a positive and tangible impact on our business. We’ve seen the following benefits:

• Increased operational efficiency.
• Time and cost savings.
• Improved decision-making.
• Increased staff productivity.
• Improved customer experience (reduced billing time, faster returns processing, and reliable stock information have enhanced customer trust and satisfaction, contributing to better retention and repeat business).

How did KKTECHUB perform from a project management standpoint?

KKTECHUB’s project management was responsive to our needs. They were flexible and adaptive. They also delivered the project in milestones. The team primarily communicated via phone calls, WhatsApp, and meetings.

What did you find most impressive about them?

We were impressed with KKTECHUB's business-centric approach. They were responsive and adaptable. They also provided customization without complexity. Moreover, they were committed after delivering the project.

The most unique part of working with KKTECHUB was their collaborative attitude and focus on building what we truly needed. They didn’t just deliver software; they solved our operational problems.

Are there any areas they could improve?

KKTECHUB could improve their comprehensive documentation and pre-deployment testing. They delivered a solid solution and were collaborative throughout the project. However, introducing more structure, documentation, and proactive communication would further enhance the quality and reliability of future projects.