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Aspire to make every customer a Raving Fan

5.0
1 review

KiZAN's services include technology consultation, custom application design and development, managed services, and implementation of both cloud and on-premises solutions across the Microsoft stack of products. Founded in 1991, KiZAN is a Microsoft National Solutions Partner with numerous gold and silver certifications to meet your organization’s needs.

Our primary offices are located in Louisville, KY, and Cincinnati, OH, with additional sales offices located in Indianapolis, Columbus, and Nashville. KiZAN is committed to excellence and strives to provide world-class products and outstanding client service. Our goal is to convert each customer into a Raving Fan!

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$5,000+
 
$150 - $199 / hr
 
50 - 249
 Founded
1991
Show all +
Louisville, KY
headquarters
  • 1831 Williamson Court
    Louisville, KY 40223
    United States
    877-775-7159
other locations
  • 9035 Meridian Way
    West Chester Township, OH 45069
    United States
    513-563-6000

Portfolio

Key clients: 

Asurion, Cincinnati Children's Hospital, Dayton Children's Hospital, Schneider Electric, Texas Roadhouse, US World Meds, Papa John's International, Reed Elsevier, Abercrombie & Fitch, Nissan North America, Logan Aluminum, Baptist Health South Florida, Netsmart, Four Roses Distillery, Nationwide Children's Hospital, The Kenan Advantage Group, Anthem.

Reviews

5.0
1 review
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Development and IT Support for Large Restaurant Chain

"KiZAN Technologies acts as more than a development company. They care about clients and their success."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2011 - Ongoing
Project summary: 

KiZAN Technologies supports a SharePoint platform, IIS servers, and other IT infrastructure for a restaurant chain. Among other projects, they’ve built web pages and maintain an internal employee portal.

The Reviewer
 
1,001-5,000 Employees
 
Louisville, Kentucky
SharePoint Administrator, Restaurant Chain
 
Verified
The Review
Feedback summary: 

A longstanding collaboration speaks to the reliable quality and top-notch results produced by KiZAN Technologies. Their talented resources demonstrate diligence, a deep skill set, and valuable insights. They work seamlessly with other teams and communicate thoroughly at every step.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a senior systems analyst of a restaurant chain.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KiZAN Technologies?

We engaged KiZAN Technologies for SharePoint and server maintenance.

SOLUTION

What was the scope of their involvement?

KiZAN Technologies has worked with us for several projects. The team helped stand up infrastructure, build up servers, and install and maintain applications within SharePoint and IIS (Internet Information Services) servers. They also built various forward-facing web pages that required multiple rounds of permission adjustments, stored procedure calls, and data maintenance.

The KiZAN Technologies team works in other departments in our company for exchange work on IIS and mobile. They’ve also maintained several projects built by outside vendors. For example, while other vendors handled the design and development of an internal employee portal, KiZAN Technologies managed our side, making sure we delivered our requirements for the project. Their team then took over management and maintenance once the project wrapped up.

What is the team composition?

Denise (Director of Project Services, KiZAN Technologies) serves as our primary project manager. Ken (Senior Account Executive, KiZAN Technologies) is our main sales rep, helping bring the best resources onto our project. Justin (Director, KiZAN Technologies) also pitches in to fix any problems we need assistance on, and Joshua (Senior Software Developer Consultant, KiZAN Technologies) understands our needs and expectations any time we’re starting a new build. We have direct communication with several developers as well.

How did you come to work with KiZAN Technologies?

I heard about their team through word of mouth at a PMP (Project Management Professional) meeting. A colleague had worked with KiZAN Technologies on a previous project and gave me their contact information.

How much have you invested with them?

We’ve spent between $100,000–$250,000.

What is the status of this engagement?

We started working together nine years ago, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our long relationship with KiZAN Technologies is a testament to their high-quality products. We especially appreciate their willingness to take ownership of other vendors’ work for the sake of our company’s success. The team is now helping us roll out another internal employee portal. Overall, we’re thrilled with our collaboration.

How did KiZAN Technologies perform from a project management standpoint?

We use a simple structure to manage our work. We start with a whiteboarding session where we break down large segments into milestones and individual deliverables. Our status meetings orient around those components. Denise gives us a week-by-week breakdown—or a day-by-day if needed—of progress and upcoming plans as well as a budget status.

When listening to our requests, the team always takes into account our needs and overall goals. That way, they can push back against a request and suggest a better way to address what we’re asking for.

What did you find most impressive about them?

KiZAN Technologies acts as more than a development company. They care about clients and their success. Their team takes the time to build relationships and make sure that their products integrate well into existing project assets and environments. Also, KiZAN Technologies ensures that their products will work for the long haul and bring their clients’ desired outcomes.

Are there any areas they could improve?

At this point, I haven’t seen anything they can improve upon. Even when turnover occurs, KiZAN Technologies ensures that our project gets stellar replacements with similar if not better skill sets who can quickly get up to side and minimize the cost impact on our team.

Any advice for potential customers?

Make sure that your team fully agrees on your project scope before talking to any consultant. KiZAN Technologies excels at incorporating feedback from stakeholders who lack IT backgrounds. However, it can save a lot of time, money, and energy to detail your goals and requirements beforehand.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer