Kitaracloud Techlabs

BACKGROUND

Please describe your company and position.

I am the VP, Support of Medrio

Describe what your company does in a single sentence.

We make life easier for clinical researchers and trial participants is at the heart of everything we do. Using technology to collect data or understand the consent process blows paper collection out of the water. We offer full-service solutions to streamline your research so you can focus on your patients rather than multiple vendors.

But we also know that new technology can be intimidating. So our focus is on designing user and patient-friendly solutions that are, dare we say, even a bit enjoyable to use.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kitaracloud Techlabs to accomplish?

• Decrease wasted time on tasks that could be automated

SOLUTION

How did you find Kitaracloud Techlabs?

Upwork

Why did you select Kitaracloud Techlabs over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Kitaracloud Techlabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Automate status triggers in salesforce support case, automate email triggers based on integration with engineering jira cases, etc.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Just QA testing their work to confirm the scope was created properly and testing the outcomes. We were able to remove manual tasks as a result.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, delivery was ahead of schedule, we also encountered hiccups on our side, but Hitesh and his team came through in clutch to redo some of the work mistakenly refreshed by my team. They were extremely empathetic to my situation and budget and really came through in the clutch for us as we desperately needed this automation to save in costs. I would hire them again and again for future projects; they were absolutely the best to work with.

What was your primary form of communication with Kitaracloud Techlabs?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were able to advise based on my scope to confirm what else could assist us in automating manual tasks. Thank you!

Are there any areas for improvement or something Kitaracloud Techlabs could have done differently?

They need to advertise their services better because they have been the best I've worked with so far.

BACKGROUND

Please describe your company and position.

I am the Director of Business Process Management of (a/an) Construction

Describe what your company does in a single sentence.

Our collection of experienced specialists has allowed MBW to build an impressive menu of services, which includes waterproofing, caulking, sealants, coatings, painting, and decorative concrete floor finishes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kitaracloud Techlabs to accomplish?

• Salesforce Custom Development
• Salesforce Maintenance

SOLUTION

How did you find Kitaracloud Techlabs?

Online Search

Why did you select Kitaracloud Techlabs over others?

• Great culture fit
• Other

What was the size of Kitaracloud Techlabs’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed customized Salesforce page layouts, triggers, and workflows for our projects. As our company expanded, we needed these triggers and workflows to be adapted to our changing business processes. Additionally, we asked them to audit and import data into our system for verification of its accuracy, with a requested turnaround time of overnight.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• When Triggers are completed
• When Page Layouts are completed

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We utilize Salesforce for monitoring the progress of our projects. We also employ Teams for conducting progress or concept reviews. Furthermore, we leverage the use of video to communicate new ideas or feedback when Teams meetings are not necessary.

What was your primary form of communication with Kitaracloud Techlabs?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

One of the remarkable qualities of this company is their openness to accepting new projects that may fall outside their initial scope. Additionally, their exceptional communication skills are noteworthy.

Are there any areas for improvement or something Kitaracloud Techlabs could have done differently?

No, we had a great experience.

BACKGROUND

Please describe your company and position.

I am the Salesforce Admin

Describe what your company does in a single sentence.

Pharma companies research and develop new medicines to improve and save the lives of millions of people.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kitaracloud Techlabs to accomplish?

• Automate currency updates in Salesforce

SOLUTION

How did you find Kitaracloud Techlabs?

Salesforce App exchange

Why did you select Kitaracloud Techlabs over others?

• High ratings
• Pricing fit our budget

How many teammates from Kitaracloud Techlabs were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

To implement and autoamte currency updates in Salesforce. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

To succesfully automate currency updates

Describe their project management. Did they deliver items on time? How did they respond to your needs?

No - limitations in salesforce meant we were not able to to complete this project. 

What was your primary form of communication with Kitaracloud Techlabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I contacts support to see what was causing an error, they were very responsive and professional and did everything they could to test, and help diagnose the issue. The issue with with liited API feature in the salesforce edition we are using, and nothing to do with the product

Are there any areas for improvement or something Kitaracloud Techlabs could have done differently?

nothing

BACKGROUND

Please describe your company and position.

I am the System Administration & IT Support of a human resources company

Describe what your company does in a single sentence.

Charitable organisation that Cares about Education and Recruitment, caring for highly educated persons with disabilities and Special Educational Needs (SENs).

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kitaracloud Techlabs to accomplish?
To save time and manpower from using manual paper form 100+ applications

SOLUTION

How did you find Kitaracloud Techlabs?

Online Search

Why did you select Kitaracloud Techlabs over others?

• High ratings
• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

involved from planning , development and testing all sorts of Salesforce interactions

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We can share some data on the applications that were applied this year. some automation developed that was done manually before. also, we only needed 1 staff to check all applications

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The management was good, and they responded well to our concerns.

What was your primary form of communication with Kitaracloud Techlabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were responsive and able to do what we asked and provide some feedback.

Are there any areas for improvement or something {provider_name} could have done differently?

need more time with them to know

BACKGROUND

Please describe your company and your position there.

We are a freight Brokerage company that deals with supply chain & logistics. Head of Sales & integrations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kitaracloud Techlabs, and what were your goals?

We were upgrading to a new software for our core system that rates different freight lanes. We needed this new system to integrate with salesforce & have multiple fields come in.

SOLUTION

How did you select this vendor and what were the deciding factors?

Found online

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Writing lots of code, communicating with a few software companies & matching API's

How many people from the vendor's team worked with you, and what were their positions?

1 member, did everything!

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The software has successfully been integrated with our Salesforce.

Describe their project management style, including communication tools and timeliness.

We communicated via Email, Chat & Zoom meets.

What did you find most impressive or unique about this company?

They were always interested in hearing feedback & open to learning about our needs as a company.

Are there any areas for improvement or something they could have done differently?

Time zones were a bit off, so communication sometimes had to wait a few hours.

BACKGROUND

Please describe your company and your position there.

We are a logistics company, we provide logistics services to Shippers and Manufacturers. I am Founder / CEO of Aachak Logistics.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kitaracloud Techlabs, and what were your goals?

We hired them to develop our Salesforce CRM. Our goal was to start tracking and create workflow for our sales and Management teams to start tracking Leads, sales quotes and Contracts.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected the vendor from online platform, Their customer service and initial project charter call made it easier for us to decide. As they were professional and answered all questions we had.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We developed our salesforce using agile methodology. Kitaracloud Techlabs was our vendor from project charter step. we did our project requirements, and started building each component on timely bases. Testing and sales team onboarding was also done by Kitaraclud Techlabs including training.

How many people from the vendor's team worked with you, and what were their positions?

1 Core member Hitesh Patel, as their team did rest of the work. We only kept in touch with Hitesh, as he took care of rest of the backend work for us. Saved us money and stress of managing offshore team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

when we launched the project, our team was training and onboarded by Hitesh. Which was amazing, because the product was user friendly and was built as per our requirements.

Describe their project management style, including communication tools and timeliness.

Hitesh is great, He met all deadlines, and we never had any issues. He communicated through email and phone. We also had regular meetings, where he was transparent. Amazing work overall from Gathering requirements to testing and training. We can't thank him enough.

What did you find most impressive or unique about this company?

They were professional and knowledge-based.

Are there any areas for improvement or something they could have done differently?

They completed our project with 100 % following the agile method. we are happy we met them.