KISS digital Client Reviews

Portfolio

Key clients:

We help our clients reach their digital goals through mobile apps, web development, UX/UI design, and marketing. We have already been trusted by many companies - including This App Saves Lives, PayPo, Haddad Brands, Olimp Labs, PAYBACK, American Express, Medicover, Olimp Labs, TEVA Pharmaceuticals, WEBCON, Grupa Pracuj

This App Saves Lives

Delikatesy Centrum Click&Collect

Parlor Social Club

Mobile app for restaurant patrons

Rookie USA

Olimp Premium Club

Coffee App

TurnWise 4 Motorsport

PUNKTOŁAP (POINTGRABBER)

iChallenge - video analysis app for sports

HR Challenges - a corporate website

Haddad Brands

AgroDeal

Score points with Wedel - a loyalty program merging two brands

Merch Assistant

Nestle Nutrition - a system designed to motivate sales representatives

PALG Recommendations medical mobile app

SharesInside

IdeaFaktor24

HR Events

A conference management app

Complete web solution supporting document flow

Loxet

Runne

Mr BOOK

WEBCON BPS

WiHome

Bank 3/4

A mobile app supporting order management

Nanarty.info

EMF terminals

Transaction service for PTE Orange

UX and a graphic design for a mobile banking application

Medipartner.pl

CTAdventure

A website for the Polish chain of convenience shopping centers DEKADA.

American Express accident protection

HR Compendium

Website for a medical clinic

Reviews

Submit Review

Web Development

Aug 10, 2020

the project

Custom Software Development for Retail Chain

"The overall experience was very good."

Web Development

$50,000 to $199,999

Mar. 2020 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$50,000 to $199,999

Mar. 2020 - Ongoing

Project summary:

KISS digital was hired by a retail chain to develop digital sales processes that will comply with restrictions imposed by COVID-19 lockdowns. They needed a tool that could be implemented in over 1000 stores.

1,001-5,000 Employees

Warsaw, Poland

Oktawian Zawierucha

Digital & Analytics IT Manager, Eurocash Group

Not verified

the reviewer

Digital & Analytics IT Manager, Eurocash Group

Oktawian Zawierucha

Retail

1,001-5,000 Employees

Warsaw, Poland

Online Review

The client submitted this review online.

Not verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"The overall experience was very good."

Aug 10, 2020

Feedback summary:

KISS digital was able to complete a minimum viable product within a few from the start of the project. The team's flexibility and focus allowed them to find the best solutions for each obstacle.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Delikatesy Centrum is a chain of proximity stores with over 1,500 stores throughout Poland, operating under the Delikatesy Centrum and Mila brands. The chain belongs to EUROCASH S.A. Group and is the most important element of the Group's retail division. Position: Oktawian Zawierucha Digital & Analytics IT Manager for Eurocash Retail

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KISS digital, and what were your goals?

The economic situation caused by the coronavirus pandemic has resulted in the necessity to implement new sales processes facilitating purchases by customers of the Delikatesy Centrum and Mila chain, while minimizing direct contacts in stores.

This is the first project of this type on the part of Delikatesy Centrum, so it was particularly important to prepare the first version of the project as quickly as possible and present it to the world. We had to find a technology that would allow us to implement and ensure the functioning of the web application across the entire chain of over 1,500 stores in Poland.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have been cooperating on various projects for three years now. Over this time, we have managed to build a sense of mutual trust and confidence that both sides are making every effort to achieve this goal.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project is based on Magento 2 technology and supports almost the entire chain of Mila and Delikatesy Centrum in Poland. Due to the volatility of prices in the model of franchise stores, a solution had to be created that would enable the publication of current prices for individual stores.

Considering the need for quick implementation (several weeks) of a fully functional solution, we used agile implementation methodologies in the project. It was the first step of Delikatesy Centrum towards e-commerce, that's why we approached it very flexibly, and the first release of the website was MVP (Minimum Viable Product) version.

Before the release of the production version, we had the opportunity to present the product to a group of users, both buyers and those handling increasing demand in specific stores. We also couldn't forget about security or performance tests, which is something that will make the target user of the website able to reserve purchases in an efficient and secure way.

How many people from the vendor's team worked with you, and what were their positions?

The contractor's team consisted of a Project Manager, two Backend Developers, one Frontend Developer and one Quality Assurance Specialist.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The MVP version of the product was developed in a few weeks. Currently all DC & Mila stores are connected to the system.

Describe their project management style, including communication tools and timeliness.

The project required a lot of commitment on both sides. Due to the limited possibility of direct contacts, we used various forms of electronic communication. As a result, the project was not delayed.

What did you find most impressive or unique about this company?

Sincerity, flexibility, focus on the needs of the customer, searching for the best solutions.

Are there any areas for improvement or something they could have done differently?

Since we have been working together for many years, there is nothing to be improved. The overall experience was very good.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

UI/UX Design

Branding

Jul 21, 2020

the project

Branding & UI/UX Design for Deferred Payment Service

"They know our product, so communication is really easy."

UI/UX Design

Branding

Confidential

June 2018 - Ongoing

4.5

Quality:

4.5

Schedule:

5.0

Cost:

4.0

Willing to refer:

5.0

Confidential

June 2018 - Ongoing

Project summary:

KISS digital helped a financial solutions company with a redesign of the company’s visual brand. The goal was to make the online platform more user-friendly.

11-50 Employees

Warsaw, Poland

Artur Brodowski

CTO, PayPo

Verified

the reviewer

CTO, PayPo

Artur Brodowski

Financial Services

11-50 Employees

Warsaw, Poland

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

4.5

Quality:

4.5

Schedule:

5.0

Cost:

4.0

Willing to refer:

5.0

the review

"They know our product, so communication is really easy."

Jul 21, 2020

Feedback summary:

As a result of KISS digital’s work, the financial solutions company saw a 50% increase in usage of the user dashboard. Customers found the redesigned website and dashboard to be more approachable and communication was easier to understand.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of PayPo, a Polish startup offering financial solutions for e-commerce customers. We’ve been on the market for four years.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KISS digital?

We needed help reworking our main website, customer panel, and the transaction API used by e-commerce customers.

SOLUTION

What was the scope of their involvement?

We did a full rework of our visual brand, including changing the company logo. We went through a few proofs-of-concept for the web page, and we tried to pick the right one. We decided on a communication style that would appear friendlier and more open to customers. Oftentimes, the financial world is dry and full of regulations and statements that aren’t user-friendly. We wanted to be more open with customers, and this is what the rebranding was about. We also changed customer communication on emails and payment reminders.

A few months later, we reworked the transactions for customer ID verification and other data validations. This was also done with the help of KISS digital.

They’ve also done quick design work for us, like graphics for Facebook or LinkedIn campaigns.

What is the team composition?

We worked Natalia (Agile Product Owner & UX Consultant) initially. She analyzed our process and communication style, and she advised us on what we could change and what direction we should take.

We then worked with a project manager from the KISS digital side. We weren’t in contact with the graphic designers. We were also supported by their developers, who worked on the frontend of our website.

How did you come to work with KISS digital?

They were partners with one of the agencies that supported our rebranding process and were recommended to us.

What is the status of this engagement?

The first project was done in the summer of 2018. The project for reworking our transaction process started in March 2020, and it’s almost finished.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I know that our customers are really glad that we’ve changed our communication style. We’d had a lot of feedback about emails not being understood correctly and not being opened enough. We got really positive feedback from customers after we made the changes.

Many more customers started using the dashboard after we changed it. Before, they didn’t really understand the interface, so they preferred making bank transfers. We saw a 50% growth in usage after deploying the new dashboard.

How did KISS digital perform from a project management standpoint?

We’re managing the project internally, and I believe they have their own internal project management as well. We communicate on a daily basis using Slack, and we use tools like Zoom for calls. We have daily updates and discuss anything that needs clarification. I knew what was going on at every step of the project, and I was informed about possible delays beforehand.

What did you find most impressive about them?

We’ve had a long-term collaboration with KISS digital, and they know our product, so communication is really easy. They’ve had to be open in communication in order to gain that trust, getting over obstacles, and trying to find the best solutions for the customer. We always felt that KISS digital was working for us not only as a B2B relationship, but trying to deliver the best product they could.

Are there any areas they could improve?

When someone took over the work of a person that left the company, we had to repeat some introductions and do a kick-off again. Internal changes in the company sometimes impacted our work with them. However, it’s been a great collaboration, and we’ll continue to work with them.

Do you have any advice for future clients of theirs?

It’s best to spend as much time as possible at the very beginning of the collaboration to let KISS digital understand the product, service, and company mission and values. They’ll use this knowledge to deliver the best output.

4.5

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

We had no delays in our schedule.

4.0 Cost

Value / within estimates

I didn’t do a thorough cost comparison, but I believe KISS digital is competitive in this area.

4.5 Quality

Service & deliverables

There’s always some way of improving the output. Some areas weren’t the best, and some could’ve been communicated better.

5.0 NPS

Willing to refer

I’d recommend them to anyone.

Development

Jun 09, 2020

the project

Development for Home Improvement Solutions Firm

“They were flexible during our project, even we changed the scope.”

Development

$50,000 to $199,999

May - Sept. 2019

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$50,000 to $199,999

May - Sept. 2019

Project summary:

KISS digital developed a system to help a home improvement firm handle its Net Promoter Score (NPS) reviews. Their work included creating the system logic, internal systems, and infrastructure.

10,001+ Employees

Warsaw, Poland

Manager, Home Improvement Solutions Firm

Verified

the reviewer

Manager, Home Improvement Solutions Firm

Retail

10,001+ Employees

Warsaw, Poland

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“They were flexible during our project, even we changed the scope.”

Jun 09, 2020

Feedback summary:

KISS digital’s work has met expectations. The team was flexible, timely, and communicative. Customers can expect an integrated team that’s highly agile. They help their clients succeed with their wealth of knowledge and expertise.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the e-commerce manager for a home improvement solutions firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KISS digital?

We needed to improve our service quality.

SOLUTION

What was the scope of their involvement?

We worked together to implement the software that handles our Net Promoter Score (NPS) reviews from our customers. They built the whole idea behind it. They built all of the system logic, the software needed between our internal systems, and the reporting dashboards.

When we approved the infrastructure, they implemented the setup. During the project, they also prepared a good marketing strategy and how to promote our program to get many more reviews. The overall setup was implemented on our cloud infrastructure and they launched it on our infrastructure.

We did some small adjustments and improvements. We implemented the project and the NPS functionalities mainly for the offline business which is the customers visiting us in the store. They rated us on the touch-screens in the store. Later on, we also wanted to expand functionality for online orders and we used them for a couple of improvements that they did for us.

What is the team composition?

We worked with 6-7 people.

How much have you invested with them?

We’ve spent $50,000–$100,000.

What is the status of this engagement?

We started working with them in May–September 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They delivered everything on schedule. They were flexible during our project, even we changed the scope.

How did KISS digital perform from a project management standpoint?

When we were searching for the idea, we had face-to-face meetings. When we decided to go with them, we switched to a remote meeting. We communicated via video conferences, email, Slack, and Asana. They’re very integrated and willing to stick to the agreed way to communicate.

What did you find most impressive about them?

They’re highly agile-oriented which my team wasn’t familiar with. They helped my team members by sharing knowledge and experiences from product development as well as usual cooperation.

Are there any areas they could improve?

No, there’s nothing I’d have them improve.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Mobile App Development

Nov 05, 2019

the project

Web, App, & CMS Dev for Social Club Organization

"It has been pleasant working with them."

Mobile App Development

Confidential

Feb. 2019 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

Confidential

Feb. 2019 - Ongoing

Project summary:

KISS digital developed native Android and iOS apps from scratch for a distributed social club. The team built a website, an application form, and a CMS for integration with Salesforce and the Cloud.

1-10 Employees

New York, New York

Co-Founder, Social Club

Verified

the reviewer

Co-Founder, Social Club

Hospitality & leisure

1-10 Employees

New York, New York

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"It has been pleasant working with them."

Nov 05, 2019

Feedback summary:

KISS digital exceeded expectations to deliver successful products cost-effectively, which has enabled a continuation of the engagement. The team has been adaptable to project modifications to ensure the deliverables satisfied. They have been transparent, fostering a supportive collaboration.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a founder of a distributed social club. We partner venues, event producers, and create a flexible community layer over them.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KISS digital?

We needed an outsourced tech team.

SOLUTION

What was the scope of their involvement?

KISS digital built two mobile apps for Android and iOS natively. They developed the entire backend and a customer management system, which their team’s helping to connect with Salesforce and marketing cloud. Also, they created our website and application form for prospective members to apply.

What is the team composition?

I don’t have an exact answer because it has changed depending on the phase. We’ve worked with about seven developers, a product manager, a project manager, and the CEO who has been active in the process.

How did you come to work with KISS digital?

I’m from Poland originally, which is where they’re based. To find a team, I had a few different strategies. One of which was to search online for recommended agencies. That’s how KISS digital came up. I also used Clutch to check their reviews. Then, we gave them a test project. We looked at a bunch of agencies. I sent a description of the project to 20 agencies probably, but KISS digital seemed to be the best match.

What is the status of this engagement?

We started talking to KISS digital in 2018. We began the project in February 2019 and the original scope was completed. We’ve kept them on as tech partners because we’re a startup with ongoing needs.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

KISS digital has been accommodating. Their team has gone out of their way to make us as happy as possible with the final product. They’ve listened to what we needed to do and did it. The project was charged as a typical tech project, so by the amount of work they completed. We’ve never thought that they were trying to overcharge us. We’ve always felt that KISS digital has been fair with their prices. When there was a change that we wanted fast, their team would prioritize the task and go out of their way to meet the deadline even if it was given to them on short notice.

How did Kiss digital perform from a project management standpoint?

KISS digital has been flexible and listened to our feedback. As long as I’ve communicated our needs, their team has tried to be accommodating.

What did you find most impressive about them?

We like them and their personalities. It has been pleasant working with them.

Are there any areas they could improve?

There’s nothing to be mentioned.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Web Development

Jun 17, 2019

the project

Dev & Design of Agricultural Social Network

“The most positive aspect of our work together was how supportive they were.”

Web Development

$10,000 to $49,999

Jan. - Apr. 2019

4.0

Quality:

4.0

Schedule:

5.0

Cost:

4.0

Willing to refer:

5.0

$10,000 to $49,999

Jan. - Apr. 2019

Project summary:

KISS Digital designed and developed an agricultural social network. They used React for frontend development and Laravel for the backend.

1-10 Employees

Innsbruck, Austria

CEO, Maweo

Verified

the reviewer

CEO, Maweo

Digital Marketing

1-10 Employees

Innsbruck, Austria

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

4.0

Quality:

4.0

Schedule:

5.0

Cost:

4.0

Willing to refer:

5.0

the review

“The most positive aspect of our work together was how supportive they were.”

Jun 17, 2019

Feedback summary:

Stakeholders were pleased with the high-quality deliverables. KISS Digital guided the internal development team, providing actionable insights and industry knowledge. Although KISS Digital's team turnover rate caused a few issues, project management was generally satisfactory.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Maweo, a digital marketing agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KISS digital?

My company had won a complex development project, for which we needed specific skills in React and Laravel. We needed someone to design and develop a social network for a very specific target group of agricultural companies and farms here in Austria.

SOLUTION

What was the scope of their involvement?

KISS Digital supported us throughout the entire design and development process. We used React on the frontend and Laravel on the backend.

What is the team composition?

We worked with 5–6 people.

How did you come to work with KISS digital?

I received a recommendation from a senior developer friend of mine. We had a couple Skype calls with KISS Digital. We found them to be very professional and solution-oriented.

How much have you invested with them?

My company spent $30,000.

What is the status of this engagement?

The project went from January–April 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are satisfied with their work. Their development team was very supportive of our internal developers, who were not as experienced as them.

How did KISS digital perform from a project management standpoint?

Overall, project management was good. KISS Digital was very responsive. They deployed Jira and GitHub.

We had a few problems with their team’s high rate of fluctuation. Our project manager changed 4–5 times within three months, which made some aspects of the project difficult. We had agreed that if they reached our budget, they were to inform my team so that we could approve extra funds as needed. When one of our project managers went on vacation, their substitute didn’t know about our budget constraint agreement. The lead frontend developer also left the company suddenly, and the transition to the new developer didn’t go smoothly. We experienced a few technical difficulties.

What did you find most impressive about them?

The most positive aspect of our work together was how supportive they were. KISS Digital was very open to sharing their knowledge, especially with our development team.

Are there any areas they could improve?

The quality of their development and design work was very good. They could improve by having a more stable team; they had high team fluctuation in just 3–4 months. We would’ve liked to have been better informed when their lead developer left.

4.0

Overall Score They delivered high-quality design and development work and generally did well in project management. The high team fluctuation was an issue.

5.0 Scheduling

ON TIME / DEADLINES

4.0 Cost

Value / within estimates

4.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Mobile App Development

Apr 29, 2019

the project

iOS Frontend Dev for Loyalty Platform

"I particularly liked their management’s challenging yet constructive attitude..."

Mobile App Development

$10,000 to $49,999

Nov. 2018 - Apr. 2019

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Nov. 2018 - Apr. 2019

Project summary:

Working from an existing backend, KISS Digital did frontend design and development for an iOS app. They were also responsible for pre-launch testing and publication to the App Store.

1-10 Employees

Milan, Italy

Luca Bertocci

CEO, PostPro S.R.L.

Verified

the reviewer

CEO, PostPro S.R.L.

Luca Bertocci

Marketing and Advertising

1-10 Employees

Milan, Italy

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"I particularly liked their management’s challenging yet constructive attitude..."

Apr 29, 2019

Feedback summary:

Various stakeholders and user types have reacted well to the app during testing. It’s also attracted notable interest from investors. KISS Digital was flexible in their communication habits and deftly balanced innovation with client preferences. Customers can expect hands-on executive management.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of PostPro S.R.L. We’re a loyalty platform that allows users to gain rewards in exchange for promoting retailers on Instagram. From a user’s perspective, they get rewarded for doing something they already do: share their experiences in cool places on Instagram. From a retailer’s perspective, they push their satisfied customers to do two things: promote their brand on Instagram and make more frequent purchases.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KISS digital?

We developed our app’s backend internally, but we don’t have in-house iOS expertise, so we hired KISS Digital to design and develop the iOS frontend.

What were your goals for this project?

We set out to create a smooth, easy-to-use, modern app that could deliver on our demanding target.

SOLUTION

How did you select this vendor?

I did initial research on Clutch and asked for recommendations from business leaders in my network. After creating a 10-company shortlist, I organized a tender. Three companies made the next cut based on the quality of their pitches, previous work, and cost. In face-to-face meetings, KISS Digital was the most convincing. They understood my business needs and contributed valuable insights to the discussion.

Describe the project in detail.

We started with an in-person meeting at their office to detail our target, strategy, business model, and examples of our expectations. Their entire team, and the CEO in particular, contributed strong value to our brainstorming sessions. After aligning on the app’s direction and features, we developed a timeline.

During day-to-day development, their technical team had quick, 20-minute meetings with us. There were also “steering committee sessions” every other week to ensure we were moving in the same direction. Specifically, KISS was responsible for designing the app, pre-testing it with users, and developing the frontend. They also handled the publication process for the App Store.

What was the team composition?

We worked with a business developer, a project manager, two developers, a designer, and two testers/QA resources. Mateusz (CEO, KISS Digital) acted as an ongoing advisor as well, filling a quality control role. We did experience some turnover, changing project managers and both developers, though the developers' job was nearly complete when they left the company.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I would consider KISS' work a success. We just launched, so it’s a bit early to see strong traction in our metrics. However, our most demanding target group responded well to the app during testing. Food bloggers tend to be critical about the smallest details, but they loved the app’s flow and usability. Our partner restaurants also provided positive feedback when we showed them the app. We’ve even seen interest from investors, including some appealing offers.

How effective was the workflow between your team and theirs?

We had an organized workflow and good communication. Though they’re normally only available eight hours a day, they provided me with contact information to reach them outside of normal hours and on weekends. I appreciated that flexibility.

Their CEO was also deeply involved. He inspired us to view the app from a different perspective and guide his team in the right direction when something wasn’t clear. He provided needed consistency, which helped us handle the relatively high turnover rate.

What did you find most impressive about this company?

I particularly liked their management’s challenging yet constructive attitude, and especially that of their CEO. They were upfront about their ideas, instead of waiting to unveil them until after we signed with them, like several other firms I was considering.

Are there any areas for improvement?

Turnover was our biggest challenge—and trying to maintain continuity despite it. They could also improve their sales process. Following up after initial talks, making customers feel that they’re a key account, and avoiding last-minute surprises at contract signature are crucial aspects of a sales relationship. Thankfully, their CEO stepped in to smooth tensions at signature. Lastly, though we’re happy with the final product on the design side, we did have to go the extra mile ourselves to provide the right guidance.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

All deadlines were respected. The end date was pushed due to additions from our side along the way.

5.0 Cost

Value / within estimates

For the final output received, the price was fair. Add-ons throughout were a bit less convenient, but we're satisfied overall.

5.0 Quality

Service & deliverables

We're very satisfied with the final deliverables.

5.0 NPS

Willing to refer

I'd be happy to recommend them to a company in my network.

Mobile App Development

Feb 19, 2019

the project

Android & iOS Mobile App Dev for Sports Platform

"KISS digital’s flexibility and proactiveness stood out."

Mobile App Development

Confidential

Mar. - Nov. 2018

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

Confidential

Mar. - Nov. 2018

Project summary:

KISS digital designed and developed a mobile application for Android and iOS. The app allows users to stream tournaments and matches with projected player scores. It is now available for download.

11-15 Employees

Oslo, Norway

Piotr Romaniec

COO, Rankedin

Verified

the reviewer

COO, Rankedin

Piotr Romaniec

Sports

11-15 Employees

Oslo, Norway

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"KISS digital’s flexibility and proactiveness stood out."

Feb 19, 2019

Feedback summary:

KISS digital met expectations, delivering high-quality work. Their skilled team took scope changes in stride. KISS digital’s passion was also noteworthy. Customers can expect a dedicated and experienced app development team.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the COO at Rankedin, a company that provides SaaS for tournament organizers and players. Users create tournaments and ranking organization for racket sports using the software.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KISS digital?

We hired KISS digital to develop our iOS and Android app for our sports platform.

SOLUTION

What was the scope of their involvement?

KISS digital built mobile apps that were an extension to the features in our system. The apps provide live scores over the screen of tournament matches.

What is the team composition?

We worked with three to four developers, one project manager, and one graphic designer. There was also a team member who negotiated the contract.

How did you come to work with KISS digital?

I found KISS digital on Crackle. After meeting with two companies, I chose KISS digital because of how in-depth their team gets into a project. They also showed the keenest interest. Before we began implementation, they created a survey.

What is the status of this engagement?

We started working with KISS digital in March 2018. The apps were completed in November 2018. We’re starting a new project with them now.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The apps are available in both online stores. KISS digital performed exactly how we expected them to. Their team helped provide suggestions and flexible with changes.

How did KISS digital perform from a project management standpoint?

Our teams worked in an agile methodology. After each two-week sprint, we met with the developers and project manager to see how they went. Their project management style was excellent.

What did you find most impressive about them?

KISS digital’s flexibility and proactiveness stood out. They figured out which ideas would work and which wouldn’t. Their team is experienced in mobile app development. They strived to please our team. I’m happy working with KISS digital.

Are there any areas they could improve?

No, there are none that I can think of.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

KISS digital gave us more than we expected.

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Mobile App Development

Jul 26, 2018

the project

Customer Loyalty App for Pharmaceutical Company

“Their contribution to the product concept was impressive.”

Mobile App Development

$50,000 to $199,999

Sept. 2016 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$50,000 to $199,999

Sept. 2016 - Ongoing

Project summary:

KISS digital augmented an internal team that developed a customer rewards mobile app. They continue to provide maintenance services.

1,001-5,000 Employees

Poland

Marcin Wielgosz

Marketing Specialist, Olimp Laboratories

Verified

the reviewer

Marketing Specialist, Olimp Laboratories

Marcin Wielgosz

Health, Wellness and Fitness

1,001-5,000 Employees

Poland

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“Their contribution to the product concept was impressive.”

Jul 26, 2018

Feedback summary:

Within a matter of months, the app garnered 20,000 users and boosted customer retention. KISS digital’s understanding of business goals, constant availability, and organized workflow contributed to successful results.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm a project manager in the digital marketing department of a Polish pharmaceutical company. The company is part of a group of companies comprised of Nutrifarm Sp. z o.o. and Olimp Laboratories GmbH in Germany.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KISS digital?

We hired them to create a mobile app for our loyalty program, the Olimp Premium Club.

What were your goals for this project?

We wanted to control customer retention and apply diversified sales strategies, including cross-selling and upselling.

SOLUTION

How did you select this vendor?

We looked at several trusted mobile application developers in our area. After checking their reviews and portfolios, we conducted a contest in which each company had to demonstrate an innovative approach to the project. Based on the results, we chose KISS digital.

Describe the project in detail.

They developed the application in collaboration with our team. They continue to provide maintenance.

What was the team composition?

They assigned a complete team, including a project manager, graphic designers, UX designers, mobile app developers, frontend developers, backend developers, marketing specialists, and copywriters.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

A few months after starting the program, we reached a ceiling of 20,000 users.

How effective was the workflow between your team and theirs?

Their project manager was available at all times. Also, we had ongoing contact with all team members, allowing them to make changes immediately. We used agile methodology, working in two-week sprints and having scrum meetings.

What did you find most impressive about this company?

Their contribution to the product concept was impressive. They quickly understood the pharmaceutical business and provided innovative ways to achieve our expectations.

Are there any areas for improvement?

At the moment, we are fully satisfied with their work.

5.0

Overall Score They are okay.

5.0 Scheduling

ON TIME / DEADLINES

They worked well with Scrum.

5.0 Cost

Value / within estimates

Considering our profits, the costs are satisfactory.

5.0 Quality

Service & deliverables

Everything works well.

5.0 NPS

Willing to refer

I do it often.

Web design

Apr 05, 2018

the project

Website Redesign for Apparel Company

“They ... are willing to work around all of our needs.”

Web design

$10,000 to $49,999

Nov. 2017 - Jan. 2018

5.0

Quality:

5.0

Schedule:

4.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Nov. 2017 - Jan. 2018

Project summary:

KISS digital redesigned an informational, customer-facing website with a custom setup. At present, they’re working on an internal project and implementing adjustments as needed.

200-500 Employees

New York, New York

Director of Global Multimedia, Apparel Company

Verified

the reviewer

Director of Global Multimedia, Apparel Company

Retail

200-500 Employees

New York, New York

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

4.0

Cost:

5.0

Willing to refer:

5.0

the review

“They ... are willing to work around all of our needs.”

Apr 05, 2018

Feedback summary:

The website has successfully enhanced the brand’s image and expanded marketing capabilities. An accommodating and welcoming approach continues to foster confidence in the ongoing relationship. Steadfast support—even prior to the formal engagement—distinguishes KISS digital from competitors.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of global multimedia of a children’s apparel company. We design, produce, manufacture, and sell big-name clothing brands whom we have licences with.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KISS digital?

We wanted to redesign our website to obtain a fresh, new perspective.

SOLUTION

What was the scope of their involvement?

They used Bolt to redesign our informational, customer-facing website and did a custom setup with workarounds for us. They’re currently working on an internal project.

What is the team composition?

I’ve met with one of the owners and the project manager. They’ve also had two designers for the initial mock-ups and pulled in people depending on what we need.

How did you come to work with KISS digital?

We looked at a few prominent companies, but chose KISS because of their accommodating approach. The others didn’t seem like they would work well for us and we knew they wouldn’t be able to deliver everything we wanted.

KISS is aware of our challenges as a privately owned family company. They know getting sign-offs will sometimes take a little longer and are willing to work around all of our needs.

How much have you invested with them?

We spent $20,000.

What is the status of this engagement?

Our relationship began in November 2017 and is ongoing. We still contact them if we need to adjust things.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website has helped elevate our brand identity. Our HR department went from only posting open positions to being able to post new marketing articles.

How did KISS digital perform from a project management standpoint?

They adapted their process when they realized we weren’t following it very well. They’ve matched how we wanted to communicate with them. They’ve used offline Excel versions with milestones, but we’ve ended up using email as a primary communication method. They’ve remained accommodating to us and how we need to work even though it may be messier for them due to all of the follow-up.

What did you find most impressive about them?

One of the things that sets them apart is how approachable they are. They want to come in and learn about us. They answered a lot of questions before we even began a formal engagement, providing Google Analytics reports and guiding us on the best way to boost our SEO results.

Are there any areas they could improve?

We had an issue with copywriting, but it was more because we were working with large corporations who have their own way of saying things. We didn’t give them enough information, thus setting them up for failure.

5.0

Overall Score

4.0 Scheduling

ON TIME / DEADLINES

We’ve been late on things sometimes, which throws the whole schedule off.

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Mobile App Development

Jul 14, 2017

the project

Mobile Application Development for Factoring Company

"[T]he quality of the product developed by KISS digital was very good."

Mobile App Development

$50,000 to $199,999

Jan. 2017 - Ongoing

5.0

Quality:

4.5

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$50,000 to $199,999

Jan. 2017 - Ongoing

Project summary:

Idea Money S.A. wanted to build iOS and Android applications for clients through which they could apply for factoring.

100 - 200 Employees

Warsaw, Poland

Piotr Borysiuk

Project Manager, Ideamoney

Verified

the reviewer

Project Manager, Ideamoney

Piotr Borysiuk

Financial Services

100 - 200 Employees

Warsaw, Poland

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

4.5

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"[T]he quality of the product developed by KISS digital was very good."

Jul 14, 2017

Feedback summary:

KISS Digital came highly recommended from another client and did not disappoint. Good project management and high quality product development have ensured that Kiss Digital continues working with them on maintenance and additional feature development.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.
I am a project manager for Idea Money S.A., a company that provides funding for other organizations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KISS digital?
We wanted to build an iOS and Android application for clients through which they could apply for factoring.

SOLUTION

What was the scope of their involvement?
KISS digital assigned 5 resources to our project, including Android and iOS developers and UI/UX designers.

How did you come to work with KISS digital?
Another one of their clients recommended them. We met the CEO of KISS digital and discussed their participation in our project.

How much have you invested with KISS digital?
The cost of their work was around 80 MD.

What is the status of this engagement?
We started working with KISS digital in January 2017. The project was completed, but we have remained in touch with them for maintenance and additional feature development.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
We don’t have any statistics, but the quality of the product developed by KISS digital was very good.

How did KISS digital perform from a project management standpoint?
The project management was good on their side. The manager who handled our project from the KISS digital side is not working for the company now. We only used email and phone for communication, and they used the scrum methodology for development.

Are there any areas KISS digital could improve?
I have no improvement suggestions.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

All deadlines were met.

5.0 Cost

Value / within estimates

4.5 Quality

Service & deliverables

5.0 NPS

Willing to refer

Definitely.

KISS digital

Contact

Mobile and web design and developers for startups.

headquarters

other locations

Focus

Portfolio

This App Saves Lives

Delikatesy Centrum Click&Collect

Parlor Social Club

Mobile app for restaurant patrons

Rookie USA

Olimp Premium Club

Coffee App

TurnWise 4 Motorsport

PUNKTOŁAP (POINTGRABBER)

iChallenge - video analysis app for sports

HR Challenges - a corporate website

Haddad Brands

AgroDeal

Score points with Wedel - a loyalty program merging two brands

Merch Assistant

Nestle Nutrition - a system designed to motivate sales representatives

PALG Recommendations medical mobile app

SharesInside

IdeaFaktor24

HR Events

A conference management app

Complete web solution supporting document flow

Loxet

Runne

Mr BOOK

WEBCON BPS

WiHome

Bank 3/4

A mobile app supporting order management

Nanarty.info

EMF terminals

Transaction service for PTE Orange

UX and a graphic design for a mobile banking application

Medipartner.pl

CTAdventure

A website for the Polish chain of convenience shopping centers DEKADA.

American Express accident protection

HR Compendium

Website for a medical clinic

Reviews

Reviews

the project

the reviewer

the review

Aug 10, 2020

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Jul 21, 2020

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Jun 09, 2020

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Nov 05, 2019

the review