KISS Agency

BACKGROUND

Please describe your company and position.

I am the sole proprietor of Paartherapie Anna Holfeld

Describe what your company does in a single sentence.

Couple therapy as online counseling in 1:1 plus passive income through online courses

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KISS Agency to accomplish?

• Monthly sales over 30k
• More customers who understand our product
• Better, solvent customers who are ready to buy

SOLUTION

How did you find KISS Agency?

Online Search

Why did you select KISS Agency over others?

Great culture fit

How many teammates from KISS Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Familiarization with our specific offer and its components
• Target group and approach analysis
• Business process reduction to the most important thing: customer acquisition
• Creation of campaigns and collaboration on scripts for video advertising shoots
• Coaching of sales skills during setting and closing
• Variety of advertising formats and lead magnets
• Introduction of the WhatsApp channel as a means of addressing customers
• Weekly: Wins and losses check to understand and document the process and development
• Further development and advice on passive income through online courses

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Development of modern customer communication (e.g. WhatsApp channel) in customer acquisition
• Lead generation from 0 to 30 per month
• Lead improvement through specific advertising (3 closes to 8 new customers per month)
• Flexibility of our 1:1 offer (development of trial weeks and shorter support to remain flexible in sales)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Fast exchange through Slack channel
• At the beginning of the collaboration, promises were not kept 100 percent, this has completely improved through a change of personnel
• Friendly, hands-on, positive, motivating approach and continuous persistence beyond the original term because the goals have not yet been achieved
• Feedback-friendly communication culture
• Even with "done with you", very committed and reliable when carrying out work steps

What was your primary form of communication with KISS Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

• Positive attitude and human support, honest, open, friendly
• Sharing your own failures and successes to bring the entrepreneur along
• Their adaptation of processes based on feedback was impressive; they've been open and remained flexible
• Feedback-friendly weekly discussions and also the coaching on sales processes are friendly and solution-oriented

Are there any areas for improvement or something KISS Agency could have done differently?

• the onboarding process could have been shorter
• more transparent handling of personnel changes
• more transparent handling of previous projects (number, variety)

BACKGROUND

Please describe your company and your position there.

MPW Immobilien is one of the leading brokerage companies in Berlin. We have been advising clients on all aspects of buying and selling real estate for 30 years. I work here as CTO and make important decisions about the digitization of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KISS Agency, and what were your goals?

We were looking for a partner to take care of our Google Ads campaigns. The aim was to increase access to our website and then the conversion for certain services.

SOLUTION

How did you select this vendor and what were the deciding factors?

We viewed a selection of agencies and then decided on kiss agency. We immediately connected, the contact persons are friendly and competent. It was important to us that we were given advice on an equal footing and that we were able to understand the work of the agency.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

The support consists of an introductory talk and the removal of barriers to joint access to tools such as Google Ads, Analytics and tag manager. After that we discussed a strategy for a campaign together and defined all the parameters.the campaign is running successfully and is regularly discussed and optimized in detail.

How many resources from the vendor's team worked with you, and what were their positions?

We mainly work with a contact person who works as an online marketing specialist.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have increased traffic to our website and conversion by 20-30%.

How effective was the workflow between your team and theirs?

Fantastic communication and good exchange.

What did you find most impressive or unique about this company?

We're impressed with their excellent communication and ability to discover new possibilities and optimizations.

Are there any areas for improvement or something they could have done differently?

I can't think of anything at the moment

BACKGROUND

Please describe your company and your position there.

I'm the CEO of SILBERMOOS.de, a german jewelry company. We design and provide our costumers high quality, authentic silver jewelry. We also have an offline store which connects us to our customers even more.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KISS Agency?

We hired KISS to takeover our E-Commerce marketing. We were struggling with recent data regulations and needed a new, clear way of finding new customers while taking good care of our existing ones. KISS managed to meet all our criteria for a great digital growth partner. We value the partnership a lot!

SOLUTION

How did you select this vendor?

We searched for a german speaking Performance Marketing Agency through Google search, had a inquiry call and decided for the guys from KISS.

Describe the scope of their work in detail.

KISS set up a clean set up for Google Ads and Social Media Marketing. They worked with a clean A/B Testing approach which brought us profitability right when we started!

What was the team composition?

We had a dedicated team leader and an executing team member from KISS to join our marketing Team. They seamlessly integrated into the team and we had several communication touchpoints daily.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have a cumulated ROAS of 5 until today.

How effective was the workflow between your team and theirs?

As a micro agency, KISS Agency manages to work as an effective extension to the existing marketing team, which we love!

What did you find most impressive about this company?

The boldness and freshness the guys bring to the board. They are young, creative and know how to do digital marketing. It must be in their veins as they appear to us!

Is there any area for improvement or anything that could have been done differently?

SILBERMOOS is very happy with KISS and there are no further improvements we could think of.

BACKGROUND

Please describe your company and your position there.

We are an Online-Shop for Party decoration based in Germany.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KISS Agency?

We were looking for someone, who can help us scale our Google Ads.

SOLUTION

How did you select this vendor?

We had a discovery call and talked about our situation.

Describe the scope of their work in detail.

We have regular calls and talk about our changes, and ideas. And decide which steps are the best next choice.

What was the team composition?

I worked mainly with Dominik and Philipp

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were able to develop new ads, and could add 30% to our revenue.

How effective was the workflow between your team and theirs?

We had monthly calls and had every time the chance to get additional feedback by mail.

What did you find most impressive about this company?

The insights and competence in their field.

Is there any area for improvement or anything that could have been done differently?

No

BACKGROUND

Please describe your company and your position there.

I'm the marketing manager of an online shop for premium bathroom furniture.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KISS Agency?

Our challenge was to create professional Google Ads and Google Shopping Ads. We didn't know enough about this subject and didn't have the resources to handle this matter.

SOLUTION

How did you select this vendor?

We found the KISS Agency via Fiverr and quickly arranged a meeting to get to know them. They immediately impressed us with their competence. So we felt that we could trust them to do a very good job.

Describe the scope of their work in detail.

After we described our issue and shared our wishes, they accessed our Google Ads account. After a few days, they presented us several ads that were very professional.

What was the team composition?

Apart from telling our wishes and the approval of the ads, we didn't have a lot of work. They have done everything for us.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are seeing more shop sales.

How effective was the workflow between your team and theirs?

All the meetings were professionally arranged and deadlines were met

What did you find most impressive about this company?

They were very fast and we had little to correct.

Is there any area for improvement or anything that could have been done differently?

No.

BACKGROUND

Please describe your company and your position there.

Im the CEO of a online afroshop based in Hamburg, Germany.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KISS Agency?

We was looking for a company who can managed our google ads account and bringing us new customer trough Google.

SOLUTION

How did you select this vendor?

We found the agency trough Upwork and choose them after few interviews.

Describe the scope of their work in detail.

We have analyzed our site and started to set up Google Shopping.

What was the team composition?

I worked closely with Phillip together. We as in closed contact trough whatsapp.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We getting way more new customers trough google then before.

How effective was the workflow between your team and theirs?

It was very effective and getting like every week a new update about the process

What did you find most impressive about this company?

They are reliable and good at finding good solutions for every problem.

Is there any area for improvement or anything that could have been done differently?

Not really. Everything is working fine.