What was the scope of their involvement?
They redesigned the site using WordPress and some custom code. Amir said the site would take four to eight weeks, and I saw a skeleton of the site after three. I knew where he was going with the color scheme and it looked quite nice.
Our previous site didn’t have any booking capabilities, but they introduced them to us when we went into their office. We looked at things they’d done for other companies and liked the booking feature. After talking about what ours would look like, they created one specifically for us.
Amir (Co-Founder, Kinex Media) recommended we put a calendar on the site. We’re in the recreation industry, so our hours can be irregular at times (seven days a week during the summer, M-F during the year except for winter break, open to the public on weekends only). Before this, I’d hired a receptionist to answer peoples’ questions about how to get to our site and what our hours were.
They also implemented a new customer contact system. On our site, people see a one-click contact page where they put in their name, phone number, email, and a brief message, and then submit it. This way we know exactly what their questions are about and which department to direct them toward.
Our website has a dashboard where my marketing coordinator can edit the site. If we want to change something that Kinex heavily coded, all we have to do is send them a quick text or hop on a call with Amir, and they’ll have it done quickly, usually within the hour. If this is the case, we give them all the information and pictures we want them to include.
What is the team composition?
Amir is my direct contact, but I’m also in constant touch with a designer.
How did you come to work with Kinex Media?
When starting any project, I do online research and then tap into my network to see if anyone has had experience with them. I shortlisted Kinex Media and one other company from this project, and one of my husband’s friends had worked with Amir before. He remembered they had quick turnaround, so I met with Amir.
After numerous discussions, I could tell Amir was knowledgeable, patient, and quick to listen, which is how he understands everything. He was able to critique my website without me giving him a lot of information and tell me what changes were required. Ultimately, I chose them because of the close attention they pay to detail.
What is the status of this engagement?
We worked together from November 2016 until January 2017. The website took eight weeks to complete, and then we went back and forth to fine tune things for 1–2 weeks.