Kinetix Technology Services

Please describe your company and your position there.

I am the Sr. HR Generalist of an online bookmarking and sharing software company. I wear multiple hats here as we are a small company (80 employees). We also don't have an in house IT team, so I am the liaison between the employees and Kinetix, who helps us manage the bulk of our IT.

For what projects/services did your company hire Kinetix Technology Services?

Kinetix helps us manage the bulk of our IT, anything from managing our network, to remote support, to workstation set ups, and everything in between. For this specific project, Kinetix was helping us roll out the installation of Jamf to all of our Macbooks, which is something we didn't have before.

How did you select this vendor and what were the deciding factors?

We've worked with Kinetix for many years and when we wanted to roll this project out, it was a no brainer to use them. We know they will be able to successfully help us complete the project, that rates would be reasonable, and we were already familiar with working with them.

Describe the project in detail and walk through their service package.

The project was to make sure all of our Mac laptops that employees use, have Jamf installed, for security purposes. When we started this project, 0 employees had Jamf installed. Kinetix helped us get comfortable with what this would all entail, the plan and timeline, how to answer employee questions, and walked us through the entire process. It was nice that there was a dedicated project person that I could work with on this. And they would send weekly reports to let me know who still needs to install it, and who was complete.

How many resources from the vendor's team worked with you, and what were their positions?

We had a dedicated project manager, as well as the regular support desk team, and our regular account manager involved.

Can you share any outcomes from the project that demonstrate progress or success?

We were able to get almost all of our employees to download Jamf, which I consider a success. Kinetix was also able to help when we ran into questions and issues, which is also a success.

How effective was the workflow between your team and theirs?

We had set up calls with the project manager, and also was able to communicate via email anytime I needed. It was solid.

What did you find most impressive or unique about this company?

I think the most impressive thing about Kinetix is the broad range of IT topics that they are able to support. Whatever you need, whether it's moving an office (which we did), a project like Jamf, or just regular day to day support, they can do it all.

Are there any areas for improvement or something they could have done differently?

It would be nice if they could continue to stay more involved even after the bulk of the project was done, as it was a bit difficult to get updated reports on who else still needed to download Jamf when we got to the last remaining few. However I understand they do need to wrap up eventually and I was able to get the report in the end.

Please describe your company and your position there.

I am the head of Engineering at Wiser Solutions. We are a 100 person company located in San Mateo, CA and Boston, MA. Wiser Solutions helps retailers and brands turn omnichannel data into action that increases revenue, reduces costs, and improves marketing effectiveness.

Wiser's services span brick-and-mortar retail and e-Commerce to include pricing intelligence, repricing, MAP monitoring, brick-and-mortar retail auditing, and more. Wiser gathers and analyzes billions of data points using a unique combination of data science and human validation, so Wiser data is high-quality, accurate, and near-real-time.

For what projects/services did your company hire Kinetix Technology Services?

We hired Kinetix to manage our IT services. Kinetix manages and monitors our office networks, provisions and maintains our corporate IT assets, manages our core cloud software subscriptions (email, filesharing, etc.), provides helpdesk support to our employees, and consults on security best practices.

Kinetix has also managed multiple IT projects for us for office moves and company acquisitions.

What were your goals for this project?

Our goal was to find a knowledgeable and cost-effective partner to provide the IT services that we did not have the in-house expertise to do ourselves.

How did you select Kinetix Technology Services?

Kinetix was selected as a partner prior to when I joined the company.

Describe the project in detail.

For managed services, we have a bi-weekly meeting with our account manager to discuss upcoming needs, in-process projects, and important issues. We also do quarterly executive reviews to discuss the overall health of our systems and review recommendations from Kinetix on areas for improvement.

For projects such as office moves, we have been assigned a project manager and one or more team members from Kinetix to perform the work. The projects typically have a weekly meeting with the Wiser project lead to discuss progress and issues.

What was the team composition?

For ongoing services, Kinetix has multiple team members that provide support on an as needed basis. For projects, Kinetix provides a project manager and one or more engineers to complete the work.

Can you share any outcomes from the project that demonstrate progress or success?

For managed services, Kinetix has met all our IT needs. We have not needed to hire any internal IT staff in 6 years. Our employees are happy with the level and responsiveness of the support team.

For projects, we have completed 3 office moves and 3 company acquisitions on time and budget (plus numerous other smaller projects).

How effective was the workflow between your team and theirs?

Kinetix has strong project management skills. They are well-prepared and detail-oriented. They stay on top of deadlines and follow through effectively. Our account management team is very clear in their communication with us and is very proactive in making recommendations when they see issues or needs within our business.

What did you find most impressive about this company?

I value Kinetix most highly for the IT knowledge they bring to our relationship, particularly around security. I appreciate the depth to which they understand our systems and the balanced approach they take when recommending changes.

Are there any areas for improvement?

The proximity of their office to our San Mateo office has been a huge help. I wish we had the same for our Boston office (though their remote support is good, they have always been able to get a tech on-site in the Boston office when needed for projects, and have extended their support hours to better support our east coast team).