We consult, develop software, and train people
We specialize in streamlining business processes, enhancing web functionality and experiences, engineering cloud solutions, developing custom software, and training people. In our Portland technology center, we also provide training rooms and meeting rooms for organizations needing space for their events.
We are a woman-founded, woman-owned professional services company, in business since 1987. We are thrilled to provide services for so many amazing organizations in Portland, throughout the Northwest, and beyond. Our services have evolved over the years as we are in an industry of constant change. But our core values and beliefs remain unchanged and unwavering, and continue to fuel our passion for growth and service.
For over 30 years, our reputation has been built upon the foundation of providing expert technical guidance, achieving a deep understanding of needs, communicating complex concepts to all audiences, and collaborating with clients to attain important business objectives.
We strive to not only solve your immediate challenge, but we also clarify the path for future growth, and ensure that your people are getting the most from your technology investment for years to come.
We love helping people, and we love technology. Let's work together!
Intel, NW Natural Gas, Portland General Electric, Allstate, Warn Automotive, Rooflife of Oregon, City of Portland, State of Oregon, Jesus Film Media
This client determined that employees in analytical roles could benefit from expert-level training in business applications. They started an internal training program and although successful, it required personnel who were already very busy, and the program needed to expand in scope and reach and they did not have the internal resources available to support that effort. They reached out to Kinetic to help them accelerate the learning curve for their entire organization through a more formal program, implemented by professional trainers.
We identified specific training needs, created custom Excel and Access courses that matched their employee’s workflows and learning styles, and developed instructor-led classes. Offering 10-week training programs in-person, online, and via recorded training sessions allowed employees to participate throughout Oregon, followed by the US, and now globally. Thanks to Kinetic’s skilled developers and trainers, customized courseware was created, and new training delivery methods were developed, to reach thousands of employees across multiple departments, throughout the world.
This tailored program has been in place for over 9 years and is still going strong today, with over 800 employees trained per year. The program is so successful that this client now offers our training to all their U.S. employees. Their goal of improving employee’s technical skills and understanding of Excel, Access, and now PowerPivot is easier to achieve than ever. As a result, they have saved an average of 11 hours per month per employee.
This client had a need to increase efficiency in their operations and provide a more seamless customer experience. Their client quotes were not always correct, customer satisfaction suffered, and they didn't have a clear picture of company performance. They needed a better way to provide data access to their team and improve customer visibility.
Kinetic's solution architect created a web-based solution hosted on AWS with a SQL server back end, Microsoft .NET API, and Angular front end which allows the client to streamline its operations. Thanks to this customized scheduling and customer management solution, they can better communicate with their clients. They can now collaborate with customers on construction options and choices to determine which type of product best fits their needs, creating a deeper, more personal relationship. In the field, the staff can upload all their work to the cloud, and provide customers with a link to a client-facing page that gives them all their project information with embedded videos ad a correct project estimate.
They saw an immediate return on the accuracy of their estimates with this custom web solution, as well as increased profits and reduced errors. They can now send out project estimates quickly and more accurately. This solution has streamlined their entire business and increased customer satisfaction from clarified expectations. As a result, their close rates have increased by 50%, and job bids are determined in half the time.
PGE needed new methods to keep track of their data. Their previous system was beyond its practical limits and could no longer keep up with their growing business. As a result, PGE had difficulty keeping track of contractors, job assignments, and customer billing information. At times, data was corrupted or lost, due to insufficient multi-user capability.
Kinetic's technical team performed a needs analysis of the current infrastructure, data structures, and application requirements, which resulted in a recommendation to develop a database solution with reporting capability, a user interface for inputting data, and reporting functions. With custom browser-based front-end user interfaces, data can be entered by multiple contractors, from multiple locations, simultaneously. Automatic data saving, inherent to databases, allows PGE to collect all transaction data. Thanks to augmented reports with an executive summary page, they can easily see each job’s status. Now, PGE uses our database solution to systematically track jobs and manage their workflows.
Our solution has helped PGE maintain data integrity and has given them new audit trail capability. With this platform, multiple users can track data without the risk of corrupting spreadsheets. They can now accurately manage contractor tasks, estimates, and schedules. Their goal of effectively tracking their data is now easier to achieve than ever. As a result, PGE’s reports are more user-friendly, and they can easily make business decisions.
Warn Automotive's IT department asked Kinetic to develop a new SharePoint solution to manage internal help desk requests as their old solution was built on outdated, unsupported technology.
After gathering the requirements, interviewing stakeholders, collaborating with IT, and performing a needs analysis, our Solution Architect implemented SharePoint Online with Office 365 integration. We restructured their site, set up permissions and access controls, established workflows to support their ticketing system, and added and configured SharePoint Marketplace plugin with Ultimate Forms and Workflows. Kinetic continues to collaborate with Warn on a regular basis to modify, enhance, and expand the capabilities of this SharePoint system, so that it continues to evolve as the IT demands change.
Our solution has helped Warn Automotive embrace the SharePoint model and refine their workflows. They can now manage content on the intranet by department. Thanks to an enhanced IT ticketing system with visibility on open tickets, issues can be properly assigned. Now, Warn Automotive has a system they can trust. They can now rely on the built-in IT ticketing system, which has improved their tracking and turnaround time. As a result, this allows Warn Automotive to handle internal help desk issues and support over 600 users without delays and much better visibility into ways that IT can further enhance the productivity and efficiency of Warn's workforce.
JFM was struggling to serve up their videos in a reliable and dependable manner, especially in areas with poor internet service. This impeded the adoption of their services and limited their ability to grow. As a result, they were at risk of losing sponsors and potentially hurting their brand image.
Kinetic's solution architects and developers assessed their existing infrastructure, identified all servers, and mapped all applications and data. After analyzing the needs and current systems, the team recommended a path to leverage the computing power, storage, and networking of Amazon Web Services (AWS). Kinetic migrated their system to AWS to provide JFM with a modern DevOps approach. Thanks to Infrastructure as Code, if any part of their system goes down, they can recover and restore the entire system in minutes just by running scripts. This solution provides disaster recovery and portability to change service providers quickly if desired.
Now, JFM uses AWS to deliver and present their videos to the world with higher stability and elasticity, all at a lower cost compared to previous on-premises and hosted solutions. Our solution has eliminated all bottlenecks due to insufficient infrastructure and has enabled JFM to increase their traffic from 150 hits per minute to over 2000 hits per minute. A better utilization of bandwidth has also eased their ability to show videos in foreign countries with poor internet access. As a result, confidence and sponsor relationships have been restored, and JFM’s videos are now easier to view than ever.