Transforming Potential into Performance

Kinetech is a US & UK based technology partner that designs, delivers, and supports custom cloud software solutions developed on the Mendix platform. Kinetech turns potential into performance & drives triple digit ROI for our clients in 12-months or less.

Kinetech serves 50+ businesses in 31 states and 5 provinces.

 
$50,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2014
Show all +
San Antonio, TX
headquarters
  • 110 East Houston St.
    San Antonio, TX 78205
    United States
other locations

Portfolio

Key clients: 

DIRTT Environmental Solutions | Berg Europipe | AOS | Guido Construction | San Antonio Zoo | Inc. 1000 Benefits Provider

 

 

 

Guido Construction - Guido PM - Project Management | Time Entry | Ticketing | Pay Applications | Contract Management | Reporting

Business Need

Few industries can rival the complexity, coordination, and documentation requirements of the commercial construction industry.  For Guido Construction, a large commercial contractor in South Texas, growth and scale brought new challenges in standardization and documentation.

Solution

To bring structure and automation to the process, Guido

construction engaged Kinetech to build Guido Project Management (Guido PM). Kinetech was selected because of our best-in-class project management knowledge combined with our mastery of the cloud technology.

Since launching after only 8-weeks of initial development, the application has continued to evolve. Initial documentation efforts have been enhanced with workflow automation which saves users time while generating a paper trail of how Potential Cost Impacts evolve. This insight was previously unavailable with the word and excel based processes.  

Results

Guido Companies was able to recognize a 100% ROI in less than 12 months.  The automated reporting, dashboards, and standardization of process allows the management team insight previously unavailable. They can now review projects and preemptively uncover risks before they become issues. 

City of San Antonio - Department of Human Services

The emergency services program assists the city’s most vulnerable residents, those living within 125% of the federal poverty line, ease the burden of utility bills during times of need.  For a family of four (4), total household income must be less than $30,756 to be eligible.  In 2018 to date, the average income of applicants was closer to $14,000. 

The program sees the highest demand during the

scorching Texas summer and cooler winter months, processing over 10,000 applications annually that impact nearly 50,000 residents.  DHS administers approximately $2.4 Million dollars annually by working directly with San Antonio Water Systems (SAWS) and City Public Service (CPS) to apply credits directly to eligible applicant’s utility bills.

The online application simplifies the original paper process by eliminating the need to print pages, photo copy supporting documentation (Government issued IDs, proof of income, SAWS / CPS Bills, etc), and even make trips to the Willie Velasquez Center to submit the application.

 

Cresta Construction

Cresta Construction Company (“Cresta”) is a subsidiary of TRT Holdings, which is the owner operator of Gold's Gym, Omni Hotels, and other commercial and retail businesses. 

Business Need

Few industries can rival the complexity, coordination, and documentation requirements of the commercial construction industry. For Cresta, a vertically integrated construction firm, growth and

scale brought new challenges in standardization and documentation.

Solution

To bring structure and automation to the process, Cresta engaged Kinetech to build Cresta Project Management (Cresta PM). Kinetech was selected because of our best-in-class project management knowledge combined with our mastery of cloud technology.

Results

Cresta was able to recognize a 100% ROI in less than 12 months.  The automated reporting, dashboards, and standardization of process allows the management team insight previously unavailable. They can now review projects in a standardized way and preemptively uncover risks before they become issues. The contract management functionality has also been critical in streamlining documentation and increasing the legal teams productivity working with subcontractors.

First Citizens Credit Union (FCFCU)

About FCFCU:

First Citizens' is a federally chartered credit union headquartered in Massachusetts. With nine (9) full-service branches the credit union serves customers in New England.

Business Need:

As a full-service loan administrative and lending institution, FCFCU identified an opportunity to bundle and sell collaterallized auto and mortgage

loans to other investors looking to generate fixed-income yield. FCFCU maintains a 10% stake in the portfolios they sell, and provide full administrative support for debt collection, reporting, and distributions.

Solution:

In the past, creating investor reports and calculating fees was a manual and error prone process taking approximately 1 week / month. FCFCU tasked Kinetech with building an investor portal that automated these repetitive tasks where investors could quickly examine their portfolio and securely download their monthly reports. The solution integrates loan payment data from FiServ via a secure SFTP site and notifies investors of which loans in their portfolio are in default in addition to calculating the fees paid to FCFCU for administering the loans. 

Results:

The application was built in seven (7) weeks, and saves FCFCU approximately 12 weeks of work per year from one full-time employee. This results in a 20-25% increase in operational efficiency by bringing automation to repetitive tasks.

Identity Ink - Custom ERP Software Solution to Streamline Manufacturing

Identity Ink:

Identity Ink (II) is Calgary’s most reliable and exacting provider of architectural graphics & films.

Business Need:

After installing murals during 2010 Winter Olympic venues (luge/bobsled, ice hockey, etc) II’s business has grown rapidly. Tracking projects in excel and email became too cumbersome and was prone to error. After a failed

implementation by another vendor, Identity Ink came to Kinetech to develop an enterprise CRM, Project Management, and Production Planning application.

Solution

To bring structure and automation to the process, Identity Ink engaged Kinetech to build a custom software solution. Kinetech was selected because of our best-in-class project management knowledge. The application launched in three (3) weeks and supports the entire organization.  The central portal reduces organizational stress across the board. As each project is managed the same way, emergency absences can be handled by colleagues who can step right in (without having to dig through someone's email) and keep the project progressing.

Results

Identity Ink was able to reduce delivery risk by working closely with Kinetech business engineers as the solution evolved. The automated reporting, dashboards, and standardization of process allows the management team insight previously unavailable. They can now review projects in a standardized way and preemptively uncover risks before they become issues.

Berg Europipe - Custom Cloud Application

Business Need

Berg Europipe produces high-quality pipe lines for oil and gas transfer of crude and refined products. To effectively compete in a global market, Berg Europipe must understand the current backlog at their mills while servicing existing customers and forecasting demand 12-24 months in the future. Berg engaged Kinetech to develop a custom cloud-based Customer and Competitor

Relationship Management system.

Solution

Berg engaged Kinetech to develop a custom web and mobile application that could support their inside and outside sales teams, as well as procurement, U.S. management and executive leadership. Kinetech migrated decades of historical data to provide insights into the global demand for their product. The application provides dynamic reporting and visualization to forecast capacity constraints while optimizing operations.

Berg selected Kinetech and Mendix because of our experience delivering custom complex applications quickly. The integrated feedback and project management of the Mendix platform combined with Kinetech's commitment to continual service and innovation solidified the partnership. The leadership of Berg was particularly impressed with the agility of Kinetech business engineers to refine and accept new functionality and implement it into the existing applications within days. Kinetech delivered the complete application within weeks of formally kicking-off development.

Kinetech PM – is a custom cloud application that drives 100% ROI for our clients in 12-months or less. The integrated web & mobile solution eliminates monotonous tasks, standardizes operations, and provides visibility into key project metrics.

Features Include:

  • Change Orders
  • CRM
  • Issue Identification
  • Order
Entry
  • Pay Applications
  • Potential Cost Impact (PCI)
  • Project Management
  • Punch List
  • Quote Builder
  • Reporting
  • Request for Informatin (RFI)
  • Scheduling
  • Task Management
  • Kinetech PM is currently being used by thousands of users, in 31 states, 5 provinces, and 3 countries. All Kinetech solutions are hosted on enterprise infrastructure (Amazon Web Services, Azure, SAP Cloud). 

    Reviews

    Sort by

    Application Portal Government Services Department

    “They listened to what we wanted and took the time to understand our process.”

    Quality: 
    4.5
    Schedule: 
    5.0
    Cost: 
    n/a
    Willing to refer: 
    5.0
    The Project
     
    Confidential
     
    May - Aug. 2018
    Project summary: 

    Kinetech Cloud built a SaaS solution to automate a government application process. The software alerts users via email about missing documents, application approval, and program eligibility.

    The Reviewer
     
    10,000+ Employees
     
    San Antonio, Texas
    Assistant Director for Department of Human Services, City of San Antonio
     
    Verified
    The Review
    Feedback summary: 

    Kinetech Cloud provided excellent service, building a product that end users and the tech community are extremely excited for. They took time to build a good relationship with the internal team and had a clear and transparent workflow. The program reduces application processing by over an hour.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the assistant director in San Antonio’s Department of Human Services, the social services branch of the city. We do everything from child care to senior services, and one of our programs is the utility assistance program where we provide utility relief for ratepayers under 125% of poverty.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Kinetech Cloud?

    Our utility assistance program receives about 10,000 applications annually, and it was entirely paper-based. We also had a non-technological workflow, so the forms were all processes manually, and we wanted a company to build a technology solution to streamline the process.

    SOLUTION

    What was the scope of their involvement?

    Kinetech Cloud built a software-as-a-service (SaaS), using Amazon Web Services for the backend. The product is an electronic application process that gives users immediate feedback on their application through email. The system alerts them if they’re missing documents, when their application is submitted, when it’s moved onto the review process, and when it’s been approved. It’s a fully automated SaaS solution that certifies if the client is eligible and retrieves and stores backup certification documentation. Kinetech Cloud also underwent a rigorous security process because the product handles personally identifiable information.

    What is the team composition?

    We worked with three individuals: the founder/project manager, head of sales, and developer.

    How did you come to work with Kinetech Cloud?

    We issued a problem statement and RFP to the tech community, and Kinetech Cloud was one of the respondents. We chose them because they provided a high-tech solution and agile process that streamlined the work. They connected with our end users and expressed compassion to helping serve vulnerable members of the community.

    How much have you invested with them?

    We didn’t pay for the creation of the product. The RFP said we’d choose whichever solution was best and then pay for hosting. We’ll probably spend around $30,000–$50,000 in the first year.

    What is the status of this engagement?

    We worked together from May–August 2018.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    The SaaS is going to be vital in improving the productivity of our utility assistance program. It takes about an hour and 20 minutes to manually process one application, but the software cut that time down to 15 minutes. Both the tech community and end users are excited about the product.

    How did Kinetech Cloud perform from a project management standpoint?

    They listened to what we wanted and took the time to understand our process. They met with our staff and built a good relationship with our team. Their agile process made collaboration easy and efficient, allowing us to make changes directly in our meetings. They provided detailed documentation and served as a bridge between business and IT language. We have lots of stakeholders and partners, and Kinetech Cloud communicated well with all of them.

    What did you find most impressive about them?

    They have compassion for the people their product is helping. You can find millions of developers who can do the technical work, but putting in the effort to provide a solution that satisfies the client and end users is a unique trait.

    Are there any areas they could improve?

    As they grow their company and work more with municipal governments, they need to set time aside for non-technical tasks. For example, their entire team had to pass security training to access the personal data, and things like that may take up more time than they initially allotted for the project.

    5.0
    Overall Score They were outstanding.
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • N/A Cost
      Value / within estimates
    • 4.5 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer
      We've already recommended them.

    Platform Dev for Insurance Firm

    “I’m very happy with their level of availability, communication, and documentation. They focus on what we need.”

    Quality: 
    4.5
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    Sept. 2017 - Ongoing
    Project summary: 

    Kinetech Cloud is developing a central data management platform for an insurance firm. They are integrating Mendix, BenefitPoint, and Ecrion to generate documents and track vendors and accounts.

    The Reviewer
     
    1,001-5,000 Employees
     
    Seattle Metro Area
    SVP Benefits, Insurance Firm
     
    Verified
    The Review
    Feedback summary: 

    The projected end result will improve overall productivity by 10%, while the centralized focus on data quality will have a positive impact on employee experience. Kinetech maintains a consistent responsive relationship and does everything that is asked of them.

    BACKGROUND

    Introduce your business and what you do there.

    I am national vice president of operations for an employee benefits practice group and insurance broker.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Kinetech Cloud?

    We’re creating a platform for our teams to work from. Employee benefits within the insurance industry doesn’t leverage technology for data management or generating outputs in the most optimal way. We wanted the platform to be built in a rapid development/low coding environment and selected Mendix as our system. We wanted a development team to help us build it
    SOLUTION

    What was the scope of their involvement?

    They are creating the interface for our team to work on all their aspects of client management. It’s still in pilot mode, but we’re taking our processes and best practices to establish a central hub for documents and renewal strategies.

    We’ve built a vendor tracking module that will ensure the system works properly. We’ve already integrated it over our agency management system, BenefitPoint, where we track our accounts and commissions. We plan to transfer our access from read-only to read/write. We’re also leveraging a platform called Eos for document generation. They’re integrating that into our Mendix platform to push information and generate turnkey documents.

    Most of Kinetech’s work is strictly developmental. We outsourced UX to another team and do most of our protocol testing in-house. They follow our guidelines to do some preliminary testing before they deliver each element.

    What is the team composition?

    I have one full-time developer that my systems manager interfaces with. We’re considering expanding to two full-time staff, but that hasn’t happened yet.

    How did you come to work with Kinetech Cloud?

    Mendix recommended a list of developers, Kinetech among them. We evaluated a number of organizations and felt they had the best understanding of the platform. They were flexible and small enough to partner with us and respond to our needs.

    How much have you invested with them?

    We’ve spent about $80,000.

    What is the status of this engagement?

    We began working together in September 2017. We’re in the midst of a three-year project.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    The platform will have a massive impact on our organization. We hope to leverage integrations with other tools and systems to improve our overall productivity by 10%. Based on early results, this target still seems realistic. We believe it will improve our employee experience through a centralized focus on a single-point of entry for data information from disparate systems and spreadsheets. We love our employee culture and by streamlining the way our work is done, this is an opportunity to make us even better.​

    ​​​​​​How did Kinetech Cloud perform from a project management standpoint?

    They do everything we ask them to do. I didn’t have enough time to devote to the project, so I hired a systems manager. I’m very happy with their level of availability, communication, and documentation.

    What did you find most impressive about them?

    They focus on what we need and make sure we’re happy with what they produce. As a development firm, they’re the perfect size. They’re small enough to dedicate time to us and maintain a consistent, responsive relationship through fixed points of contact. 

    Are there any areas they could improve?

    As they grow as an organization, they could consider building out their UX resources.

    4.5
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
      We’re clear about scope and our needs. They meet all their deadlines.
    • 5.0 Cost
      Value / within estimates
      Their rates are competitive.
    • 4.5 Quality
      Service & deliverables
      Everything they do is good quality. I would like them to introduce UX as an offering.
    • 5.0 NPS
      Willing to refer

    Mendix-based CRM Dev for Pipe Manufacturing Company

    “All we need to do is push a button and we get a complete and accurate data report.”

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    4.5
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    2015 - 2015
    Project summary: 

    Kinetech provided a sophisticated alternative to Excel-based data tracking. They imported existing information into the new system and ran parallel checks to assure consistency.

    The Reviewer
     
    11-50 Employees
     
    Houston, Texas
    President, Pipe Manufacturing Company
     
    Verified
    The Review
    Feedback summary: 

    The project was completed quickly and efficiently. Kinetech played a very present role, working directly with the in-house team. Queries are addressed quickly, even after product completion.

    BACKGROUND

    Introduce your business and what you do there.

    We are the sales organization for a manufacturing company, serving as the link between the production facilities and our customers. I’m the company president.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Kinetech Cloud?

    We wanted a more sophisticated system to track inquiries and projects. The data collection we did was previously Excel-based, but we wanted a program that could do everything we needed from one place.

    SOLUTION

    What was the scope of their involvement?

    They created a Mendix-based database. They imported data from our old Excel files and developed a user-friendly interface within their system. We ran the old Excel system parallel to the new set up until we confirmed they matched. Then, we took the old process offline.

    What is the team dynamic?

    We mainly worked with Ricky [COO, Kinetech Cloud] and Michael [CEO, Kinetech Cloud]. They worked inside our office while they were writing the program, which turned out to be very beneficial.

    How did you come to work with Kinetech Cloud?

    One of our employees knew Ricky, so we discovered them through that personal connection.

    How much have you invested with them?

    We’ve spent somewhere in the $10,000–$50,000 range.

    What is the status of this engagement?

    The project took place quickly—over a matter of months—in 2015. We’re still their customer for other projects, and they make adjustments as we need them.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    The database is a much better tool than the system we had before. Our access to the data and our ability to measure it is key. All we need to do is push a button and we get a complete and accurate data report.

    How did Kinetech Cloud perform from a project management standpoint?

    They are very timely. Even today, if we want to make changes, they respond quickly. They stuck to the timeline they set up at the beginning of the process, and we had an easy time sitting down with them to ask our questions and review the progress.

    What did you find most impressive about them?

    Their responsiveness and their can-do attitude really stand out.

    Are there any areas they could improve?

    The output format does not come out as well as it would from Excel, but it’s a small price to pay for all the benefits.

    Do you have any advice for potential customers?

    If you can tell them what you want, Kinetech will provide the product you expect.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 4.5 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Custom Project Management System Dev

    “[We were] confident in [their] skills, expertise, and ability to deliver the final product.”

    Quality: 
    4.5
    Schedule: 
    4.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    Feb. 2013 - Ongoing
    Project summary: 

    Kinetech used Mendix to update custom project management software for a contracting firm. They enhanced vital features related to employee productivity, scheduling, and billing.

    The Reviewer
     
    51-200 Employees
     
    San Antonio, Texas
    Bob Walker
    Senior Project Manager, Guido Brothers Construction Company
     
    Verified
    The Review
    Feedback summary: 

    The final product improved core features for end users and streamlined key financial components of the business. KineTech delivered a solid product and provided excellent customer service even in the face of scheduling delays.

    BACKGROUND

    Introduce your business and what you do there.

    Guido Brothers Construction is a general contracting firm in the vicinity of San Antonio. I'm a Senior Project Manager.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with KineTech?

    Our existing project management software contained some inflexible tools and was growing outdated, so we were looking for a company that would be responsive and adapt our system.

    SOLUTION

    What was the scope of their involvement?

    They used Mendix to build our software. Some of the features they worked on included data capture of daily materials like reports or worker timesheets, while other changes were financially related. They enabled us to capture "change-order" information, which updates the original contracts and affects how projects are billed. The software also handles our monthly billing, which can be hundreds of line-items long due to the detail required on some projects, so it's a huge resource for our company.

    I think in the future our company's looking to tie the CMS directly into our accounting software. It may be too expensive, but it would help as far as sharing information internally.

    What is the team dynamic?

    I don't know how big the whole team was, but I communicated with the project manager. He's a great listener and works to understand the process that he's trying to address.

    How did you come to work with KineTech?

    Our company had an existing relationship with their owner and had a lot of confidence in his skills, expertise, and ability to deliver the final product.

    How much have you invested with them?

    I’m not entirely sure, but definitely over $50,000.

    What is the status of this engagement?

    We started working on the project in February 2013, and we're still working together.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    Having a proprietary product helps us sell our business to potential customers, because it shows that we custom-tailor the software to our needs and style of business.

    How did KineTech perform from a project management standpoint?

    On our side, we have a committee of 2-3 people who clarify our needs and ensure that our users understand the product. That team communicates regularly with KineTech's software writers in order to keep the whole project going smoothly.

    What did you find most impressive about them?

    They're good listeners, and receptive to questions or critiques. It's nice to work with men and women who are open to collaboration like that.

    Do you have any advice for potential customers?

    Maintain a close working relationship, because they listen well and will work hard to find the best solution to your problems.

    5.0
    Overall Score
    • 4.0 Scheduling
      ON TIME / DEADLINES
      The project hit some bumps along the way.
    • 5.0 Cost
      Value / within estimates
      We got a really good deal.
    • 4.5 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Customization of Project Management Tool

    “I am seeing it reduce errors in communication for the duration of a project.”

    Quality: 
    4.5
    Schedule: 
    n/a
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    Mar. 2015 - Ongoing
    Project summary: 

    Kinetech Cloud created a project management database application to help streamline the workload processes. The collaboration is ongoing.

    The Reviewer
     
    51-200 Employees
     
    Lombard, IL
    Chase Thuente
    Account Executive, Corporate Concepts
     
    Verified
    The Review
    Feedback summary: 

    Quickly learning the industry and its workflow, Kinetech delivered a product that made a complicated process user-friendly. The new app reduces the possibility of errors and miscommunication in the process and improves the capability to track profit margins.

    BACKGROUND

    Introduce your business and what you do there.

    I am a project executive of Corporate Concepts. We are a 34-year-old furniture company and have had DIRTT [Doing It Right This Time] for about the last 7–8 years. DIRTT is a technology-driven manufacturer of highly customized interiors. It utilizes technology as a tool to price, design, engineer, and ultimately manufacture interior spaces such as hospitals, classrooms, hotels, etc.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Kinetech Cloud?

    We were looking for customization of a project management tool.

    SOLUTION

    What was the scope of their involvement?

    Kinetech Cloud created a database that enabled us to create efficiencies by streamlining our workload from tracking opportunities, to sales, to order entry. The application was pretty robust, but there were specific pieces within the app that were very active too. In construction and architecture, quotes are set up with industry-specific language such as terms and conditions and qualifications. We submitted feedback to request that some of the pieces within the app be more in line with industry standard language and how companies used the app and the output. As we provided that feedback, they developed and refined those pieces.

    How did you come to work with Kinetech Cloud?

    We were one of the very first few partners to adopt the software. I don’t know if it was common knowledge that they existed, and I believe they called on us. It was completely designed to work with DIRTT from a sales tracking opportunity, to quoting and entering the orders, and this drove us to adopt the software. We were the second or third company to adopt their project management tool. We have been using them for the last 2.5 years. Corporate Concepts have been using them for about 1.5 years.

    How much have you invested in them?

    We have spent between $10,000–$50,000.

    What is the status of this engagement?

    We started working with them in March 2015, and we are still using them.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    The app has a feature I use a lot for quoting projects early on in an opportunity phase, which helps me to track profit margins very tightly and have a holistic understanding of where our profit margin is at any point within that quoting process. This enables me to remain competitive when I know we need to be at certain budget numbers.

    Additionally, because we have separate people who do order entry versus myself more on the sales side, there is less of a chance for miscommunication when it goes from a sales opportunity to an actual order and gets handed off to other people. All of the information is embedded into each opportunity, and there is a lower likelihood that communication will be lost or a number transcribed incorrectly because it is all pushed from an opportunity into the order. After a project is complete, all of that information stays embedded into that database. I am seeing it reduce errors in communication for the duration of a project.

    Also, at the beginning, we were looking to hire a project manager and had a huge workload that was fairly complex. Ultimately for us, we were able to put off that hire by about 6 months because of the efficiency and database created using Kinetech.

    How did Kinetech Cloud perform from a project management standpoint?

    Initially, we set up several GoToMeetings where Morgan [Partner and Director of Sales] ran us through the entire app. She was proficient and interactive in the training. There were very few things they didn’t have a solution for. They changed things as we needed them to change. Fortunately, Morgan lives locally, and she comes to our office if we have questions or new employees that need training.

    What did you find most impressive about them?

    They took a complicated process, which was prone to a lot of errors that cost us time and money, and made it user-friendly. The user interface became very simple, and once datasets were created within the app, it became repeatable simply and easily. The appeal for us was that it streamlined our process, reduced the number of errors, and saved us time and money when we placed an order. They were very responsive to our feedback to make the tool even better.

    Are there any areas they could improve?

    A more robust CRM tool would be helpful. At Corporate Concepts, we started as a furniture dealership and now have a completely dedicated DIRTT team. As a company, we recently launched a CRM tool, but the way we track sales cycles and opportunities in DIRTT is unique, and we have to adapt to the furniture mentality. If Kinetech had a more robust CRM capability, we would use it a lot more, both for personally tracking our own pipelines and also as a team understanding who is contacting who. There tends to be a lot of overlap between contacts within architecture firms, clients, general contractors, and brokers. We have not figured out a clean and easy way to communicate that with each other, and there is efficiency that could be gained from having that tool.

    Also, we would like to coordinate with our backend accounting system. Within the app, we are able to issue purchase orders, but there is no backend accounting to it so we are still using another program for all accounting purposes. In the past, they said this doesn’t align with Kinetech’s purpose, but they have been talking about ways that the software could communicate with other software programs.

    5.0
    Overall Score They made clear sense of a confusing industry quickly. They make my job a whole lot easier and enable me to be a lot more accurate and better at my job.
    • N/A Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
      If I could give more stars, I would. They filled a painful niche, and they continue to excel at that. They prove their worth with every project that we submit.
    • 4.5 Quality
      Service & deliverables
      The application does everything we need it to and then some. There is always room for improvement, and they are open to that. I look forward to seeing what they come up with.
    • 5.0 NPS
      Willing to refer
      I have been an advocate of theirs for the last 2.5 years, and will continue to be.